Skip Navigation
SACS
 

Comprehensive Standards 3.3.1

The institution identifies expected outcomes for its educational programs and its administrative and educational support services; assesses whether it achieves these outcomes; and provides evidence of improvement based on analysis of those results. (Institutional Effectiveness)

compliance

Summary

Cape Fear Community College (CFCC) demonstrates compliance with this Comprehensive Standard by identifying expected outcomes for its educational programs and its administrative and educational support services. Examples of student learning outcomes for educational programs include the skills, knowledge, behaviors and/or attitudes that graduates are expected to have acquired. Examples of expected outcomes for administrative and education support services are client satisfaction, compliance with professional standards, adherence to “best practices,” and a specified level or volume of activity.

Within the College’s Strategic Planning Online (SPOL) system each planning unit, representing both the educational programs and the administrative support services, demonstrates assessment by documenting the level of achievement of the expected outcomes. Also, each planning unit demonstrates it use of assessment results to make improvements to programs or services.

Narrative

Cape Fear Community College identifies expected outcomes for its educational programs and its administrative and educational support services annually through its institutional effectiveness and outcomes assessment planning process. For each administrative objective or student learning outcome identified annually, the process includes steps for documenting evidence of the procedures and/or methods of assessment used, the criteria for measuring the success of the administrative objective or student learning outcome, the results and the use of results for the improvement of programs and administrative and educational support services (Institutional Effectiveness Implementation Cycle).

In 1995, Cape Fear Community College adopted a model for institutional effectiveness and outcomes assessment developed by Dr. James O. Nichols, often referred to as the “Nichols’ Model" (Institutional Effectiveness Model). In November 1995, Dr. Nichols visited CFCC and conducted a two-day workshop on campus for all faculty and staff on how to implement a planning and outcomes assessment process for its educational programs and administrative and educational support services. From 1995 to 1999, annual planning and outcomes assessment was documented on forms using paper and pencil (Sample Outcomes Assessment Plans). Beginning in planning year 1999-2000, CFCC moved its outcomes assessment planning process to an online system called Strategic Planning Online (SPOL). CFCC worked in partnership with Indian River Community College (IRCC) located in Fort Pierce, Florida, to develop the online system with CFCC serving as a beta test site in early development stages. Since inception of the system in 1999, Cape Fear has progressively modified the SPOL system to fit CFCC and has invested in the development of a third generation version to include a budget planning module. The third version is pending implementation. Annually, every planning unit (List of CFCC Budget Centers and Planning Units) develops an outcomes assessment plan using the college’s online planning system.

Every academic program is considered a planning unit. Each planning unit manager, along with faculty teaching in the program, identifies program outcomes to be assessed annually. Program outcomes are the skills, knowledge, behaviors and/or attitudes that graduates of the program are expected to have acquired. Assessment methods and criteria for measuring the success of outcomes are specified in each assessment plan. Additionally the assessment results and the use of these results for improvement of the program are documented in the plan (Developing an Institutional Effectiveness Plan for an Academic Program), (Sample of Academic Program Assessment Plans) (SPOL Access).

Each of the CFCC administrative and educational support services planning units also develops an outcomes assessment plan annually. (Developing an Institutional Effectiveness Plan for Administrative and Educational Support Services Units). Administrative and support services planning units are primarily concerned with assessing client satisfaction, efficiency, compliance with professional standards, audits, “best practices,” peer review, benchmarking performance by using comparative data from other colleges with similar services, and level or volume of activity. (Sample of Administrative and Educational Support Services Assessment Plans) (SPOL Access).

Every planning unit has developed a unit purpose statement that is appropriate and supports the CFCC Mission (Sample of Purpose Statements). All planning units must show a link between each of its student learning outcomes or support services objectives and one or more of the college’s goals as evidenced in SPOL. The link between the college goals and unit level student outcomes or unit level administrative or educational support services objectives demonstrates CFCC’s institutional effectiveness or how well CFCC is achieving its mission and goals.

Academic Program Review Process
In addition to the annual outcomes assessment plans, Cape Fear Community College has a functioning Academic Program Review Process, which is another facet of its on-going planning and outcomes assessment process. A minimum of once every five years, each academic program participates in a more in-depth review to ensure it remains relevant and current (Schedule of Programs for Review 2002-2003 through 2006-2007). The criteria for the reviews include, but are not limited to, a review of the program purpose, staffing, facilities, enrollment history, graduation rates, graduate employment data, advisory committee input, employer satisfaction, a review of student learning outcomes for the most current three years, and currently enrolled student and graduating student opinions (Description of Program Review Process for Vocational/Technical Programs), (Description of Program Review Process for College Transfer Programs). In addition to the CFCC Graduating Student Opinion Survey, a number of other surveys are conducted to provide the data needed for the review and they are: Currently Enrolled Student Survey (Sample of Currently Enrolled Student Survey), Advisory Committee Member Survey (Sample of Advisory Committee Survey Results), CFCC Graduate Employment Survey (Sample of Graduate Employment Survey Method and Survey), and an Employer Satisfaction Survey (Sample of Employer Satisfaction Survey).

A product of the program review process is a final report (ADN Program Review Final Report), (College Transfer Program Review Final Report) that includes strengths of the program and as needed, recommendations for improvement. Annually, a follow-up memo from the lead instructor is forwarded to the appropriate department chair and the academic dean addressing progress made on the recommendations and is required each year until the recommendations have been satisfied (ADN Program Review Follow-Up Memos).

CFCC Performance Measures and Standards
Beginning with the 1999-2000 fiscal year, the North Carolina State Board of Community Colleges implemented a system of accountability for the North Carolina Community College System (NCCCS) that is based on the performance of all 58 community colleges on twelve Core Indicators of Success which are (1) Progress of basic skills students (2) Passing rates for licensure and certification examinations (3) Goal completion of program completers (4) Employment status of graduates (5) Performance of college transfer students (6) Passing rates of students in developmental courses (7) Success rate of developmental students in subsequent college-level courses (8) Student satisfaction of program completers and non-completers (9) Curriculum student retention and graduation (10) Employer satisfaction (11) Business/industry satisfaction with services provided and (12) Program enrollment. (NCCCS Performance Measures and Standards and Performance Funding), (Core Indicators of Success Performance Data by Year) Individual college performance data is reported annually in The Critical Success Factors (CSF) Report released by NCCCS each spring (2005 CSF Report). Cape Fear Community College uses its performance data for accountability and to plan for improvements (Student Transfer Performance).

Concurrent with the development of performance measures and standards, NCCCS developed a process to establish performance funding to "reward" colleges that met set standards on five of the performance measures. This undertaking was in response to a special provision legislation (Performance Funding Legislation) specifying the following five required performance measures for use in performance funding: (1) progress of basic skills students, (2) passing rate for licensure and certification examinations, (3) goal completion of program completers, (4) employment status of graduates and (5) performance of students who transfer to the university system. Colleges must choose a sixth performance measure to be used for performance funding from an approved list. CFCC selected Employer Satisfaction with Graduates as its sixth measure every year since the inception of the Core Indicators of Success.

CFCC has been rated as a “superior” community college several times by the North Carolina Community College System, and was rated as such in 2005. CFCC is expected to receive a performance funding allocation for the 2005-2006 fiscal year based on its 2003-2004 performance.

The Cape Fear Community College Institutional Effectiveness process is further discussed in Core Requirement 2.5 (Core Requirement 2.5).

Documentation

Source Location

Institutional Effectiveness Implementation Cycle

ieimplemcycledec_feb.pdf
Institutional Effectiveness Model iemodel.pdf

Sample Outcomes Assessment Plan

assessmentplanforieplanning97-98.pdf

List of CFCC Budget Centers
and Planning Units
Institutional Effectiveness
Cape Fear Community College Website

budgetcentersplanningunitsweb.pdf
Developing an Institutional Effectiveness Plan
for an Academic Program
devieplan_academicprograms.pdf
Sample of Academic Program Assessment academicprogramassessplan.pdf
SPOL Access
(Internet access is necessary)

http://www.strategicplanningonline.com/CapeFear/SPOL/

1. Login with Username: capefear and Password capefear.
2. From the Main Menu, select <Search Menu>,
3. Then select <Objective/Outcome Search by Planning Unit>.
This will take you to the Objective/Outcome Search Screen.
4. Using the drop down arrow, scroll the list and select the
academic program planning unit you wish to view.
You may select another Planning Year by using the arrow
in the drop down list in the left upper corner of the screen.
5. After selecting the planning unit and the Planning Year you
wish to view, click the <Search> button and the planning unit
name will appear. Click on the name of the planning Unit and
the unit objectives/outcomes for the chosen year will appear.
6. Click on the objective/outcome you wish to view and you will
be taken to the <Objective/Outcomes Data> screen. Scroll
down the page and click on each of the tabs to view the
associated information.
7. To get back to the search page, Scroll to the very bottom of
the page and select the <Back To Search> flashing arrow to
return to the objective/outcome search.
8. You may then select another objective/outcome for that
same planning unit or select another planning unit using the
drop down arrow.

Developing an Institutional Effectiveness Plan
for Administrative and Educational
Support Services Units
devieplan_adminedsupportserv.pdf
Sample of Administrative and Educational
Support Services Assessment Plans in SPOL
adminsupportassessplan_spol.pdf
SPOL Access
(Internet access is necessary)

http://www.strategicplanningonline.com/CapeFear/SPOL/

1. Login with Username: capefear and Password capefear.
2. From the Main Menu, select <Search Menu>,
3. Then select <Objective/Outcome Search by Planning Unit>.
This will take you to the Objective/Outcome Search Screen.
4. Using the drop down arrow, scroll the list and select the
academic program planning unit you wish to view.
You may select another Planning Year by using the arrow
in the drop down list in the left upper corner of the screen.
5. After selecting the planning unit and the Planning Year you
wish to view, click the <Search> button and the planning unit
name will appear. Click on the name of the planning Unit and
the unit objectives/outcomes for the chosen year will appear.
6. Click on the objective/outcome you wish to view and you will
be taken to the <Objective/Outcomes Data> screen. Scroll
down the page and click on each of the tabs to view the
associated information.
7. To get back to the search page, Scroll to the very bottom of
the page and select the <Back To Search> flashing arrow to
return to the objective/outcome search.
8. You may then select another objective/outcome for that
same planning unit or select another planning unit using the
drop down arrow.

Sample of Purpose Statements unitpurposestatements.pdf

Schedule of Programs for Review
2002-2003 through 2006-2007

prog_rev_sched02-07.pdf

Description of Program Review Process
for Vocational/ Technical Programs

voctechprogreviewprocess011106.pdf

Description of Program Review Process
for College Transfer Programs
ctransferprogreviewprocess011106.pdf
Sample of Currently Enrolled Student Survey,
Fall 2003
ADN_survey2004.pdf
Sample of Advisory Committee Survey Results,
Fall 2003
adn_advisorycommsurveyresults.pdf
Sample of Graduate Employment
Survey Method and Survey
employersurveymethod.pdf
Sample of Employer Satisfaction Survey
grademploymentsurvey.pdf
ADN Program Review Final Report,
February 24, 2004
adn_prog_rev_fin_rpt.pdf
College Transfer Program Review Final Report,
June 14, 2004
ctprogrevfinrpt.pdf
ADN Program Review Follow-up Memos adnprogrevmemo.pdf

NCCCS Performance Measures and
Standards and Performance Funding
2000-2001
Cape Fear Community College Website

NCCCSperfmeasuresandstandardweb.pdf
Core Indicators of Success
and Performance Data by Year
perfmeasuresweb.pdf
2005 CSF Report,
NCCCS Website
csf2005.pdf
Student Transfer Performance,
2002 Action Plan
studenttransferperformance02.pdf
Performance Funding Legislation,
North Carolina General Statutes, Chapter 115D-31.3
ncgs115D_31_3.pdf
Core Requirement 2.5,
CFCC SACS Compliance Documentation
Core Requirement 2.5

 

 

   | © 2005 - Cape Fear Community College - 411 N. Front St. Wilmington, NC 28401 - (910) 362-7000.