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Comprehensive Standards 3.4.14

The institution’s use of technology enhances student learning, is appropriate for meeting the objectives of its programs, and ensures that students have access to and training in the use of technology. (Educational Programs Standards for All Educational Programs) (Includes all on-campus, off-campus, and distance learning programs)



Cape Fear Community College (CFCC) demonstrates compliance with this comprehensive standard. The College Mission and the College goals related to instructional technology are implemented through the Information Technology (IT) department, the IT committee, Distance Learning, the Learning Resource Center (LRC), the Learning Lab, and through direct faculty contact with students. The utilization of strategic planning online (SPOL) links the requirements of technology with the academic curriculum and ensures that each functional area is aware of all campus-wide plans related to instructional technology. Students at CFCC are required to meet a minimum computer competency requirement upon completion of all degree and diploma programs. Training is provided through online resources, the Learning Lab, the Learning Resource Center and direct instruction by faculty and support staff.


Cape Fear Community College appropriately uses technology to enhance student learning and ensures that students have access to and training in the use of technology. A portion of the Mission Statement for Cape Fear Community College states that the College places a focus on vocational, technical, pre-baccalaureate, literacy education, and continuing education programs and services; evaluates existing programs and implements new curricula and instructional strategies to serve the changing needs of the service area; and provides support services that help students succeed (CFCC Mission Statement). Goal 3 of the 2006-2010 College Goals deals specifically with technology and directs the College to “Incorporate the appropriate use of technology for students, faculty and staff and provide training in accessing and applying the technology” (2006-2010 College Goals). Strategic Planning Online (SPOL) is also utilized in order to incorporate planning for technology into the College’s ongoing planning process. The Information Technology Services (ITS) department, along with additional planning units, uses SPOL to link planning and assessment of technology into the strategic planning of the College (SPOL: Information Technology Services) To achieve the implementation and maintenance of technology, the College utilizes the ITS department, which has a stated mission to “…promote student learning by providing a total source, single-point resource for the information system support at CFCC” (ITS Mission Statement). In addition, an Information Technology (IT) Committee, made up of faculty, staff and administrators that represent a broad cross-section of the College, is charged with planning, developing and monitoring the college’s technological goals and with keeping departmental technology goals aligned with those of the college (Information Technology Committee).

Student Access to Information Technology
At the student level, the College endorses a Computer Competency requirement (Computer Competency pg 20), which requires that all CFCC degree and diploma graduates must demonstrate basic computer competency, either through the successful completion of a computer class in their designated program or by passing a Basic Computer Proficiency exercise offered through the Learning Lab (Computer Competency Test).

Student access to technology is encouraged and provided through a number of different means. Once admitted to CFCC, students are assigned an official college email address and gain access to the College’s Internet web portal for students, CampusCruiser, which was implemented fall 2004 (CampusCruiser Login). CampusCruiser provides students with access to email, course information and documents, posted grades, announcements on college events and clubs, and file space to save documents. CFCC faculty use CampusCruiser to contact students by email and to post course documents and students’ grades. CampusCruiser is further utilized by the College in order to post official school announcements (CampusCruiser Utilization). CampusCruiser has a HelpDesk which is available to students Monday through Friday. An additional use of technology is provided through WebAdvisor which is a web-based portal to the Datatel Colleague information system. Students can plan their schedules by searching for available classes, view their final grades, class schedule, transcripts, GPA, and financial aid information. Faculty can also use WebAdvisor to view their class rosters, class schedules, and view information on their advisees. Through the College’s Career Connection, students are able to search for jobs on the JobBoard (JobBoard Login) and post their own resumes. Distance learning students access their courses through Blackboard, the College’s Course Management System (CMS) (Blackboard Login) (Blackboard Usage Summary).

All classrooms are wired for network and Internet access. The majority of classrooms on the Wilmington campus have computers for Instructional use and Internet access. All of the classrooms on the North campus have an instructional computer with Internet access that allows instructors to utilize and supplement their class presentations with web-based materials. Student computers are refreshed on a frequent basis with over 90% of student computers based on Pentium III or better technology and over 83% based on the newest Pentium IV technology (Student Computer Summary).

All support for instructional and administrative computing comes from the College’s Information Technology Services (ITS) department. The ITS department currently employs sixteen full time employees along with 2 full time, temporary employees and 1 part time employee. Their collective responsibilities cover: computer hardware, software, web creation and support, system administration, HelpDesk, computing system/network security and telephony (IT Services Staff). The ITS department maintains and upgrades 15 servers in order to support student learning and the technological infrastructure of the College (Server Listing). The College ITS department uses a web page template which is ADA compliant and regularly monitors for non-compliant use of images. Personal pages designed and maintained by individual faculty members are not part of this oversight.

The College further demonstrates its commitment to providing computer access to students, by maintaining a total of 73 Computer Labs, which are outfitted with 1,453 computers used for instructional purposes. There are 23 computer labs at the Wilmington Campus and 38 at the North Campus, as well as two computer labs located at the Burgaw Center. Both campuses also have Learning Labs which function as open computer labs. Each Learning Lab has 50 computers for student use (Student Computer Summary). Also, locations where students may access the Internet (Student Wireless Survey) with their wireless laptop computers will be tested in Spring Semester, 2006 with a planned full implementation for Fall Semester, 2006. These wireless “hot spots” will be placed in strategic locations and allow students another venue to access online resources.

The Learning Resource Centers (LRC) houses an additional 56 computers used by students for research purposes with 32 computers at the Wilmington campus and 24 located at the North campus. The Career and Testing Center uses an additional 58 computers for placement and career testing with 31 at the Wilmington campus and 27 at the North Campus. As a service to the community, there are community-based labs for use by the local citizenry, which offer 156 computers in ten different locations throughout the College’s service area (Student Computers by Location).

The College has provided students, faculty, industry, and the public in general a national testing center which can be used for industry certification through Thompson Prometrics™. Thompson Prometrics™ offers tests in a variety of computer industry certifications of which the most frequent are CompTIA, Cisco, Microsoft, Novell, Oracle and 3com with many other certifications offered. From December 2003 through August 2005 CFCC administered 334 exams (Prometric Testing Center Statistics).

Specialized software is made available in designated classrooms and is upgraded as needed in order to meet the specific requirements of various programs (Computer Lab Software Fall 2004) (Computer Lab Software Fall 2005). Also, faculty and staff are given the opportunity for professional development in the use of up-to-date software through training in the Technical Training Center (TTC) located at the Wilmington campus LRC (TTC Class Attendance).

The majority of responses from the Faculty and Staff Survey Results from Spring 2004, “strongly agreed” or “agreed” that both the information technology available at CFCC and the replacement of college computers and software were adequate to meet the needs of the College and were consistent with current technology (questions #40 and #41). Of the faculty and staff who responded, they “strongly agreed” or “agreed” that computers were available at both the Wilmington and North Campus Learning Labs when needed (questions #127 and #134). (Spring 2004).

The Graduating Student Survey results collected from 1999 through 2004 indicated that 74% - 81% of the students responded each year with “very satisfied” or “satisfied” to the statement, “Within my degree program or because of my experiences at CFCC, I have skill in basic use of computers.” To the question, “ ...felt the technology introduced in my program was up-to-date and current with today’s workplace,” 78% - 82% of the students responded with “very satisfied” or “satisfied.” Additional questions on this survey indicate a high level of student satisfaction with classroom equipment and software used in class, the Learning Lab, and the Learning Resource Center (Survey Results).

Learning Lab (LL)
The Wilmington Campus and the North Campus provide students with access to and training in technology in the Learning Labs. These labs contain over 100 networked computers, printers, and scanners which enhance student learning by providing access to the Internet, Blackboard, the College’s Course Management System (CMS) and CampusCruiser (Learning Lab).

To facilitate completion of class assignments, students have access to all software programs used in their courses and have access to computer assisted instruction in a number of courses. Tutoring for students’ online courses can be obtained either in person or online. The Learning Lab also provides two computers for use by students with special needs. These computers include assistive software such as Kurzweil®, Jaws®, eClipseReader©, and TextAloud and are equipped with accessible keyboards and a trackball.

In keeping with CFCC’s policy that all diploma and degree-seeking students must demonstrate computer competency (Computer Competency pg 20), the Learning Lab offers an online tutorial in basic computer concepts, which includes computer terminology, word processing, spreadsheets, and presentation applications (Computer Competency Tutorial) and an Online Computer Competency Test (Computer Competency Test).

Learning Resource Center (LRC)
Students may utilize computer resources that are available in the Learning Resource Centers, which are located on both the Wilmington campus and the North campus (Learning Resource Center). The Wilmington campus LRC has 32 student computers and the North Campus LRC has 24 student computers. As mentioned above, these computers can be used for library research and provide access to the online public catalog, NC Live, subscription databases, and the Internet. Students may also watch videos and DVDs in five viewing rooms available at the Wilmington LRC. In addition, there are 23 student computer workstations, an instructor‘s workstation, and a printer in the library’s Instruction Classroom at the Wilmington campus LRC along with SmartBoard technology for use by the instructor (Student Computers by Location). Distance learning students access the resources of the LRC which includes an online librarian (LRC Email/Chat with a Librarian) through the LRC webpage (LRC for Distance Learning Students).

The reference staff is available during normal operating hours to provide individual instruction and assistance to walk-in students. Additionally, students may request information or assistance by telephone, by e-mailing the Reference Desk, and by accessing The State Library of North Carolina’s 24/7 Reference Chat Line (NC Knows). Information on how to request assistance is available on the LRC web page and in various handouts available in the library (Learning Resource Center).

Classes in Information Literacy (IL) are made available for faculty to bring their classes to the LRC for instruction during regular operating hours. This instruction is conducted by members of the reference staff in order to teach students information literacy skills, which includes how to access library materials through the online catalog, and effective search strategies for locating information in electronic databases and on the Internet (Comprehensive Standards 3.8.2).

More detailed information regarding the Learning Resource Center can be found in Core Requirement 2.9, and the Comprehensive Standards 3.8.1, 3.8.2, and 3.8.3.

Media Center
Media services are provided on both the Wilmington and the North campuses. These services made available to students include the dubbing of telecourses, color copying, laminating, and making transparencies (Media Center). The television (TV) studio, located on the Wilmington campus supports instruction by providing students with the opportunity to utilize tools and master skills in order to produce television content (TV Studio). Additionally, the North Campus has a video-on-demand system for electronically distributing media to classrooms. This provides instructors with the flexibility to schedule instructional programming in every classroom.

Distance Learning Students
Distance Learning (DL) students using Blackboard, the Course Management System (CMS) used at CFCC have access to a 24 hour per day, seven day per week fully customized HelpDesk, hosted by an online HelpDesk provider Presidium. The HelpDesk reflects CFCC’s policies and procedures and is specifically geared toward distance learning students and faculty using Blackboard. The HelpDesk is accessible through a toll free phone number, a link in the DL course sites and on the CFCC DL Web page. There are Blackboard Tutorials, an extensive Knowledge Base, a searchable website, a Support Request feature in order to submit a support ticket for a technical specialist, and an online chat with support personnel (DL Online Support Center). The 24/7 HelpDesk has been available for use since fall semester 2005 and reports show that both students and faculty are utilizing this resource and are satisfied with it (Presidium Services Utilization). In addition to the HelpDesk, students can access a Blackboard Tutorial prior to taking an online course (Blackboard Tutorial) (Blackboard Login).

Student Access to and Training in Program Specific Technologies
In addition to computer technology, CFCC provides access to advanced technologies in specialized programs as appropriate. The College spent $1,531,863.00 on computer-related software and hardware during the 2004-2005 academic year (Computer Related Expenditures) in order to provide students, faculty and staff with the most current technology. Several examples of recent state-of-the-art technology upgrades follow. All classrooms and labs at the North Campus are equipped with overhead LCD projectors that are connected to an instructor computer with Video-on-Demand and Internet access. This enables instructors to bring new and innovative teaching techniques into the classroom, thus enhancing content delivery. CFCC has a Cisco Lab, which is continually upgraded to maintain currency with CISCO training standards. The College’s Mechanical Engineering program has integrated the use of a rapid prototype machining into its curriculum. This equipment produces 3-dimensional parts from CAD drawings created by students and provides students with hands-on training in modern equipment used in the profession. The Interior Design program uses state-of-the-art equipment and software for their program, including plotters and a separate lighting demonstration room. The Hotel and Culinary program uses the Aloha Point of Sale System, which exposes students to hospitality industry standard technology. The College purchased and installed MedSim™ software to enhance Sonography training.

The Dental Assisting and Hygiene programs added new equipment, including a digital radiography machine for computerized dental charting and a digital intra-oral camera. The Criminal Justice program adopted the use of digital cameras instead of film cameras to stay current with industry practices. The Film and Video program upgraded all camera equipment to digital technology. The Paralegal program students have access to a dedicated computer lab, which subscribes to the Lexis/Nexis database for legal research. CFCC procured and installed a side-scan sonar system on the College research vessel, the R/V Dan Moore. This technology is integral to modern hydrographic surveying and is used by students in the Marine Technology program.

In summary, students are given many ways and means to access technology and the training of students in the use of such technology is interwoven into the curriculum. Instructors are on the front line of promoting and teaching students about technology and they are further supported by the Information Technology Services department, the Learning Lab, the Learning Resource Center, the Distance Learning department, online resources, and HelpDesk resources.


Source Location

CFCC Mission Statement,
Cape Fear Community College Website


2006-2010 College Goals,
Approved November 16, 2005
Institutional Effectiveness
Cape Fear Community College Website


SPOL: Information Technology Services,
Objective Report


ITS Mission Statement

Information Technology Committee,
Cape Fear Community College Intranet
Computer Competency,
CFCC Catalog and Student Handbook (pg 20)
Computer Competence Test computercompetency.pdf
CampusCruiser Login campcruise_login.pdf
CampusCruiser Utilization,
December 2005
JobBoard Login jobboard.pdf
Blackboard Login bb_login.pdf
Blackboard Summary of Usage,
August 05 - December 05
Student Computer Summary studentcomputersummary.pdf
IT Services Staff ITstaff.pdf
Server Listing serverlisting04.pdf
Student Computer Summary studentcomputersummary.pdf
Student Wireless Survey wirelessresults.pdf
Student Computers by Location studentcomputerslocation.pdf
Prometrics Testing Centers prometrictestcenters.pdf
Prometrics Testing Center Statistics
Computer Lab Software Fall 2004 labsoftware2004fa.pdf
Computer Lab Software Fall 2005 labsoftware2005fa.pdf
TTC Class Attendance TTCclasschart.pdf
Spring 2004,
Faculty and Staff Survey
Cape Fear Community College Website
Survey Results,
Graduating Student Opinion
Survey Results for 2005
Learning Lab,
Cape Fear Community College Website
Computer Competency,
CFCC Catalog and Student Handbook (pg 20)
Computer Competency Tutorial,
Learning Lab
Cape Fear Community College Website
Computer Competency Test,
Learning Lab
Cape Fear Community College Website
Learning Resource Center,
Cape Fear Community College Website
Student Computers by Location studentcomputerslocation.pdf
LRC Email/Chat with a Librarian,
Cape Fear Community College Website
LRC for DL Students,
Cape Fear Community College Website
Learning Resource Center,
Cape Fear Community College Website
Comprehensive Standards 3.8.2,
CFCC SACS Compliance Documentation
Comprehensive Standards 3.8.2
LRC Links,
CFCC SACS Compliance Documentation
2.9, 3.8.1, 3.8.2, and 3.8.3
Media Center,
Cape Fear Community College Website
TV Studio,
Cape Fear Community College Website
DL Online Support Center dl_onlinesupportctr.pdf
Presidium Services Utilization
(password protected)
Online Blackboard Tutorial bb_tutorial.pdf
Blackboard Login bb_login.pdf
Computer Related Expenditures,
Software and Hardware 2004-2005



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