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Comprehensive Standards 3.8.1

The institution provides facilities, services, and learning/information resources that are appropriate to support its teaching, research, and service mission. (Library and Other Learning Resources)

compliance

Summary

Cape Fear Community College (CFCC) provides a full-range of library and media services and resources, through two Learning Resource Centers (LRCs) and two Learning Labs located on the Wilmington and North campuses.

Narrative

LEARNING RESOURCE CENTER
The Learning Resource Center (LRC) is composed of the library and media services. Library and media services are provided to CFCC students, faculty, and staff, as well as to community patrons who are 18 years of age or older and reside in New Hanover or Pender Counties. The LRC’s mission and goals (LRC Mission Statement) are articulated in the LRC Policy Manual (LRC Policy Manual) and on the LRC website (LRC Webpage). The mission of the CFCC Learning Resource Center is to support the mission of the college in all of its teaching, research, and service functions.

LRC Facilities
CFCC has two Learning Resource Centers which serve all campuses.

Wilmington Campus LRC
The Wilmington Campus LRC is composed of the Library and the Media Center. The 24,000 square foot facility is located on the second floor in the Health Sciences/LRC building at 415 North 2nd Street in downtown Wilmington. The Library is open 67.5 hours per week during the fall and spring semesters and 58.5 hours during the summer (Hours).

There are 30 student computer workstations in the Library connected to the student network with access to the online public catalog, NC Live, subscription databases, and the Internet. Students have access to Blackboard, word processing, and other software applications in the Learning Lab. In addition, there are 24 student computer workstations, one instructor workstation, and a SmartBoard in the Library’s classroom.

A Technology Training Center (TTC) in the LRC has 16 computer workstations connected to the College’s administrative network. A printer, LCD projector, whiteboard, screen and Smart Board are available. The software loaded on this network includes Windows, the Microsoft Office Suite (Word, Publisher, Access, PowerPoint, Excel), Internet Explorer, Groupwise, Net Term Sun Access, WSFTP, Acrobat Professional, Dreamweaver, Contribute, and Datatel.

Five individual rooms are available for viewing videos and DVDs in the Learning Resource Center.

Facilities for the disabled include: 1) elevators in the building; 2) computers with large screens; 3) VideoEye for magnifying print material; and 4) teletypewriter (TTY) at 910-362-7284. Special assistance is available at both the Circulation and Reference desks all of the hours that the LRC is open.

The Media Center has five computers which contain numerous programs, including Adobe Photoshop Professional, the Microsoft Office Suite, Macromedia Dreamweaver, Macromedia Flash, Macromedia Studio, and Roxio Easy CD Creator, which are used to enhance instruction. Assistance is given with PowerPoint presentations, image reproduction and editing, as well as media duplication and voice enhancement. Also part of the Media Center is a fully digital TV studio with a Virtual Reality Studio. The studio uses FinalCut (video editing program), Livetype (text, gfx), Peak DV, and Soundtrack software. The Media Department maintains the Smartcart Technology in all campus classrooms. In addition to assisting CFCC students, faculty, and staff, the Media Department often provides technical assistance for seminars, conferences, and guest speakers hosted by CFCC both on and off campus.

North Campus LRC
The North Campus LRC is composed of the Library and the Media Room. The 7,000 square foot facility is located in the McKeithan Center at the North Campus, 4500 Blue Clay Road, Castle Hayne, North Carolina. The North Campus LRC is open 57.5 hours per week during the fall and spring semesters, and 54.5 hours per week during the summer (Hours).

There are 23 student computer workstations in the Library connected to the student network with access to the online public catalog, NC Live, subscription databases, and the Internet. Students have access to Blackboard, word processing and other software applications in the North Campus Learning Lab.

Two individual study rooms are available for group study. Facilities for the disabled include: 1) elevators in the building; 2) self opening entrance and exit doors; 3) three computers with large screens; and 4) teletypewriter (TTY) at 910-251-5962. Special assistance is available at the service desk all of the hours that the LRC is open.

Evaluation of Facilities
According to the 2004 Faculty and Staff Survey (Spring 2004), 87.5%* of survey respondents agreed or strongly agreed that the Wilmington Campus LRC “workspaces and environment are conducive to study,” with 98%* responding that way about the new North Campus LRC. For the Wilmington Campus, this was a decline from 96% in the 2002 Faculty and Staff Survey (Spring 2002) that warrants further inquiry into how we might improve the LRC space so that it is more conducive to study and reflection. In the 2005 LRC Survey, users were asked about specific features of the LRC facilities. Ninety-two percent responded that the LRC lighting was al least adequate (adequate, good, or excellent). Ninety-five percent responded that the noise level was at least adequate, with 97% responding that way about seating. Eighty-eight percent felt that the temperature was adequate.
(*All percentages are derived by omitting NA and/or Neutral responses)

LRC Services
LRC services include circulation, reserves, self-service document reproduction, reference, interlibrary loan, instruction in library use and information literacy, and media services.

Circulation
The Circulation Department is responsible for registering new users for library cards and circulating library materials. The Library Card barcode is used for checking out all circulating library materials. Most patrons apply in person; distance learning students may apply electronically (Distance Learning Students Library Card Application). Community Patrons, 18 years or older and living in New Hanover or Pender counties, may apply for a Community Patron Library Card.

CFCC faculty, staff, students, and community patrons check out materials in person at the Circulation Desk using their Library Card. Distance Learning Students may use their assigned barcodes to checkout materials by calling the Circulation Desk. Arrangements can be made through the Circulation Desk to mail or fax items to Distance Learning Students.

Circulation policies, including loan periods and fines, are posted on the LRC website (Circulation Policies and Fines). Items may be renewed one time, as long as they are not overdue and have not been placed on HOLD for another library patron. The Circulation staff can explain the policies regarding use of library and media services and facilities. Signs posted at the Circulation Desk and throughout the Learning Resource Center also explain many of these policies.

Faculty Reserves
Faculty may place materials on reserve for students in specific classes for a predetermined length of time. For library owned materials, faculty fill out a Reserve Request Form (Faculty Reserve Request Form) online or at the Circulation Desk. Faculty who wish to place personally owned materials on reserve bring the material to the Circulation Desk and make arrangements with a circulation staff member. Each semester, faculty remove outdated material from reserve. On-campus students check out reserves in person with their library card. Distance learning students receive their reserve materials by fax or mail at cost.

Self-Service Document Reproduction Services
Coin-operated self-service photocopiers and microform reader/printers are available for making copies of library materials. Distance learning students may request that material be photocopied and mailed or faxed to them.

Reference, Instruction, and Interlibrary Loan Services
The reference staff is responsible for providing research assistance and instruction in the retrieval, evaluation, and use of learning/information resources.

The reference desk at the Wilmington Campus LRC is located across from the Learning Lab. There are nine student computer workstations in the reference area, providing access to our online catalog (Online Catalog), NC LIVE (NC LIVE), and the Internet. Walk-in service, telephone reference, e-mail, and chat (Email and Chat) are the various options for requesting individual assistance and library instruction.

Orientation tours and information literacy instruction classes are conducted for groups at the request of instructors for specific classes. Library instruction classes are taught in the Library Instruction Classroom. Individuals may also request a tour and/or instruction.

The provision of Interlibrary Loan (ILL) services is also the responsibility of the reference department. Books that are owned by other community colleges in our consortium (NC LITN) will display in the online catalog and may be requested by individuals directly via the computer. Access to books and periodicals not owned by the LRC or members of our consortium is made available through membership in Solinet and OCLC. ILL request forms are available on the LRC website and print copies are located at the Reference and Circulation desks (Interlibrary Book Loan Request) (Interlibrary Journal Article Request Form).

Media Services
Services available to students include dubbing of telecourses, color copying, laminating, and making transparencies. The TV studio is used to support instruction where students are given the opportunity to learn tools and tasks to produce television content. The studio is also used to produce shows for The Learning Network, a local educational access cable television station. North Campus media services include viewing and dubbing VHS and DVD media, portable SmartCart technology for projecting media in classrooms, a video on demand system for electronically distributing media to classrooms, devices such as digital still and video cameras, a poster machine, laminating machine, color copier and a teleconference room that connects with a similar room located in the Wilmington Campus LRC.

Evaluation of Services
According to the Faculty and Staff Survey (Faculty and Staff Survey), more than 90% of survey respondents agreed or strongly agreed that the variety and types of services offered by the LRC are adequate (92.5% for the Wilmington Campus LRC; 91% for the North Campus LRC). In the 2005 LRC Survey, greater than 99% of users rated the Library Reference Services at least adequate (LRC Survey Results).
(*All percentages have been derived by omitting NA and/or Neutral responses)

LRC Resources

Organization and Access
Books and audiovisual materials (audiocassettes, CDs, CD-ROMs, DVDs and videos) are shelved using the Library of Congress (LC) classification system. Periodicals, in any format, are shelved alphabetically by title. Library materials are cataloged using MARC records obtained from OCLC, which are entered into the Horizon automated library system. This system is shared with three other North Carolina Community Colleges (Carteret, Davidson, and Guilford) in a consortium called NC-LITN. The online public access catalog provides web-based access to the NC-LITN database. Students can easily access the online catalog from the CFCC homepage by clicking on “Learning Resource Center” and then on “Library Catalog.”

The Serials Holding List (Serials Holdings List) provides detailed access to the current subscriptions and retrospective holdings for the Library’s periodicals collection. This list is available in the Library and on the Library’s website.

The librarians select materials for the Library’s collections based upon the American Library Association guidelines levels 3b, 4, and 5. The library’s Materials Selection Policy (Materials Selection Policy) and Weeding Policy (Weeding Policy) are published in the LRC Policy Manual. CFCC faculty, students, and community patrons are encouraged to request materials (Library Material Recommendation Form) for the Library’s collections, and the current list of librarians’ collection development assignments is published on the LRC website (Wilmington Campus) (North Campus).

Electronic Resources
CFCC students have access to NC Live with a collection of more than 50 databases (Databases). In addition to the vast resources of the Internet, the library subscribes to selected electronic databases in support of its teaching, research, and service mission (Databases).

Media Center Resources
The Media Center has available for faculty and staff check-out laptops, portable screens, portable LCD projectors, over-head projectors, slide projectors, VCRs, DVD players, video equipment, photographic equipment, TVs, and easels.

Evaluation of Resources
As the table below indicates, the Library compares favorably with its peers in the dollars expended on print materials and the number of volumes added to the collection annually.

 

Total FTE Annualized Curriculum 2004-2005*

Library Expenditures:
Books, serial backfiles,
and other materials
(line 10 of the Academic
Library Survey)

Library Collections:
Books, serial backfiles, and other paper materials
(line 22 of the Academic Library Survey)

FY 2003**

FY 2005***

Added in FY 2003**

Added in FY 2005***

Wake TCC

7,831

$99,806

$161,994

3,475

4,018

Fayetteville CC

7,537

$179,065

$133,589

1,909

2,088

Guilford CC

6,791

$109,634

$38,967

4,512

1,799

Cape Fear CC

 5,399

 $181,932

 $107,983

 3,827

 3,207

Forsyth TCC

4,951

$31,909

$50,455

966

1,648

Pitt CC

4,785

$68,683

$63,384

1,126

1,889

Asheville-Buncombe CC

4,437

$65,574

$99,400

2,070

2,275

*Source: North Carolina Community College System 2004-2005 Annual Statistical Report Anntbl26_2005.pdf

**Source: NCHEDS 2003 Academic Library Survey (pg 15) nched_a6_03.pdf

***Source: NCHEDS 2005 Academic Library Survey (pg 15) nched_a6_05.pdf

In the 2005 LRC Survey, 88% of those responding to the survey rated the quantity of books in the collection as adequate or better. Ninety-four percent rated the quality of books as at least adequate, with almost 80% (79.5%) rating the quality of the books as good or excellent. In the same survey, 89% of respondents rated the variety of books as adequate or better, with 92% rating the currency of the books as at least adequate. When evaluating the periodicals collection, 97% of those responding to the survey rated the quantity and also the quality of periodicals in the collection as at least adequate. These results show little change from the 2003 LRC Survey.

In the Graduating Student Opinion Survey, 2005, 93% of graduating students were satisfied or very satisfied with the LRC’s book collection; 95% were satisfied or very satisfied with the LRC’s serials collection; and 96% expressed satisfaction with the audiovisual collection (Survey Results).
(*All percentages are derived by omitting NA and/or Neutral responses)

Evaluation of the LRC
The LRC facilities, services, and collections are evaluated in an ongoing fashion using multiple measures including the LRC Survey administered annually by the LRC, the Library Instruction Evaluation administered by librarians at the end of each information literacy instruction session, the biennial Faculty and Staff Survey administered by the Office of Institutional Effectiveness, and the Graduating Student Survey administered annually by the Student Development Office. To gather the most useful data regarding facilities, services, and resources, all survey percentages are calculated by omitting NA, Neutral, and Non-responses. In 2006, Cape Fear Community College will participate in a LibQUAL+ evaluation process courtesy of a statewide grant-funded project involving 15 North Carolina community colleges.

CFCC has a standing Learning Resources Committee that is charged with serving as “a medium, through which instructors, students, and the CFCC professional staff may discuss and interpret matters concerning the overall operations of the Library and the Media Center's programs.” This Committee assists in making recommendations concerning the use of facilities, circulation policies, methods of increasing the use and effectiveness of services, and additional acquisitions. Membership on this Committee includes nine faculty, one student, and three staff (from student development, continuing education, and one staff-at-large member).

LEARNING LAB
The Learning Lab supports the mission of the college by providing assistance to students in almost all courses to succeed academically. The Learning Lab offers students assistance in course content, basic skills, and strategies to help students learn lifelong study skills. The Learning Lab uses brochures, flyers, the website (Learning Lab Webpage), the student handbook, and new student orientation to promote the services and publish hours of operation. In addition, the Lab encourages faculty to bring students for a “tour and orientation” of the Lab, and with the permission of the faculty, the Lab staff visit classes (mainly developmental) to talk about the Lab.

The primary function of the Learning Lab is to provide tutoring for students who are at risk of dropping out of class and for those students who need assistance in “specific problem areas.” The two main areas of support are in English and math. The Lab also provides tutoring on request in most other subjects including but not limited to Spanish, French, biology, chemistry, physics, anatomy and physiology, accounting, computer applications, and Allied Health. Also, the Learning Lab offers Supplemental Instruction (SI) to students enrolled in traditionally difficult courses.

The Learning Lab provides computer access (over 100 computers on two campuses) to students who come to the Lab to type term papers, work on assignments, research, or use email services to communicate with instructors. Two computers, which include assistive software such as Kurzweil, Jaws, eClipseReader, TextAloud, and Dragon Speaks are available to students with disabilities.

In order to support the distance learners, the Lab uses the Blackboard to offer online tutoring, mainly in English, math, and accounting.

In addition to tutoring services, workshops on study/test, listening/note-taking, résumé writing, plagiarism, and writing about literature are offered at the request of staff and faculty. The Lab helps students prepare for placement tests and Psychological Service Bureau (PSB) assessment to gain admittance to Allied Health programs. In addition to individual instruction, study guides are also available online (Learning Lab Webpage). By partnering with the University of North Carolina at Wilmington (UNCW), the Learning Lab provides a study guide online, Plato Simulated Test System (PRAXIS), to College Transfer students planning to enroll as education majors at UNCW.

The Learning Lab administers a survey evaluating the services at least once a year. According to the Spring 2005 Learning Lab Evaluation (Learning Lab Sample Evaluations)administered to 90 students, 96% said that the tutors in the Lab had helped them achieve a higher grade and 54% said that they would have been better off if they had requested assistance earlier.

Documentation

Source Location

LRC Mission Statement,
Learning Resource Center
Cape Fear Community College Website

lrc_mission.pdf

LRC Policy Manual,
Learning Resource Center
Cape Fear Community College Website

lrc_policy_manual2005.pdf

LRC Webpage,
Cape Fear Community College Website

lrc_website.pdf
Hours,
Learning Resource Center
Cape Fear Community College Website
lrc_hours.pdf

Hours,
Learning Resource Center
Cape Fear Community College Website

lrc_hours.pdf

Spring 2004,
Faculty and Staff Survey
Cape Fear Community College Website
facultystaffsurvey2004.pdf
Spring 2002,
Faculty and Staff Survey
Cape Fear Community College Website
facultystaffsurvey2002.pdf
Distance Learning Students
Library Card Application,

Learning Resource Center
Cape Fear Community College Website
dl_libcardapp.pdf
Circulation Policies and Fines,
Learning Resource Center
Cape Fear Community College Website
lrc_fines.pdf
Faculty Reserve Request Form,
Learning Resource Center
Cape Fear Community College Website
FacultyReserveForm.pdf
Online Catalog,
Learning Resource Center
Cape Fear Community College Website
onlinecatalog.pdf
NC LIVE,
NC LIVE Website
NCLivehomepage.pdf
E-Mail and Chat,
Learning Resource Center
Cape Fear Community College Website
lrc_email.pdf
Interlibrary Book Loan Request,
Learning Resource Center
Cape Fear Community College Website
interlibraryloanrequest.pdf
Interlibrary Journal Article Request Form,
Learning Resource Center
Cape Fear Community College Website
interlibraryjournalrequest.pdf
Faculty and Staff Survey,
Spring 2004
facultystaffsurvey2004.pdf
LRC Survey Results
lrc2005surveyresults.pdf
Serials Holdings List,
Learning Resource Center
Cape Fear Community College Website
serialslist.pdf
Materials Selection Policy,
Learning Resource Center
Cape Fear Community College Website
materialsselectionpolicy.pdf
Weeding Policy,
Learning Resource Center
Cape Fear Community College Website
weedingpolicy.pdf
Library Material Recommendation Form,
Learning Resource Center
Cape Fear Community College Website
materialsrecommendationform.pdf
Wilmington Campus,
Librarians’ Collection
Development Assignments
liaisons_wilm_000.pdf
North Campus,
Librarians’ Collection
Development Assignments
liaisons_north_000.pdf
Databases,
NC LIVE
ncliveresourcelist.pdf
Databases,
Learning Resource Center
Cape Fear Community College Website
lrc_edatabases.pdf
North Carolina Community College System,
2004-2005 Annual Statistical Report
Anntbl26_2005.pdf
NCHEDS 2003 Academic Library Survey (pg 15) nched_a6_03.pdf
NCHEDS 2005 Academic Library Survey (pg 15) nched_a6_05.pdf
Survey Results,
Graduating Student Opinion
Survey Results for 2005
gstudentsurveyweb.pdf
Learning Lab Webpage,
Cape Fear Community College Website
learninglab.pdf
Learning Lab Webpage,
Cape Fear Community College Website
learninglab.pdf
Learning Lab Evaluation Samples,
Fall 2004 and Spring 2005
learninglabevals.pdf

 

 

   | © 2005 - Cape Fear Community College - 411 N. Front St. Wilmington, NC 28401 - (910) 362-7000.