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Comprehensive Standards 3.8.2

The institution ensures that users have access to regular and timely instruction in the use of the library and other learning/information resources. (Library and Other Learning Resources)

compliance

Summary

The Cape Fear Community College (CFCC) Library offers a comprehensive program of course-related information literacy instruction and individualized, on-demand instruction in the use of its learning resources. In 2004-05, the CFCC reference staff taught 2,961 students in 165 formal information literacy classes covering such topics as: basic library skills, how to locate library materials using online catalogs, effective Internet search strategies, and how to access and search NC Live and other periodical databases.

Narrative

Learning Resource Center
The College provides regular and timely instruction in the use of library and other learning/information resources. During a typical week, the library at the Wilmington Campus is open from 7:30 am to 9:00 pm Monday-Thursday, 7:30 am to 5:00 pm on Friday, and 9:00 am to 1:00 pm on Saturday (67.5 hours) during the fall and spring semesters (Learning Resource Center Hours). The North Campus LRC is open 7:30am to 8:00pm Monday-Thursday and Friday 7:30am - 3:00pm (57.5 hours per week) during the fall and spring semesters. The Reference Desk in both libraries is staffed during all hours of operation and a reference librarian is available to conduct individual orientation sessions and provide one-on-one instruction in the use of library/information resources. Formal information literacy instruction classes are also scheduled during these hours to meet the information and research needs of students, faculty, and staff. These classes include, but are not limited to, teaching the following: basic library skills, how to locate library materials using online catalogs, effective Internet search strategies, and how to access and search NC Live and other periodical databases. In 2004-05, the reference staff taught 2,961 students in 165 formal information literacy classes. Another 221 classes used the Library Instruction Classroom for course research under the supervision of teaching faculty. The chart below shows how the CFCC library compares with its six closest peers (in FTE) in terms of number of instruction sessions delivered and number of students attending these sessions.

 

Total FTE Annualized Curriculum

2004-2005*

Presentations to Groups 2002/2003**

Presentations to Groups 2003/2004***

#

Total Attendance

#

Total Attendance

Wake TCC

7,831

302

4,493

282

5,418

Fayetteville CC

 

7,537

 

156

 

2,150

 

110

 

1,850

Guilford CC

6,791

112

1,825

171

2,273

Cape Fear CC

 

5,399

 

141

 

2,048

 

214

 

3,197

Forsyth TCC

4,951

120

2,111

88

1,516

Pitt CC

4,785

224

4,192

212

3,929

Asheville-Buncombe CC

 

4,437

 

187

 

3,659

 

204

 

3,629

*Source: North Carolina Community College System 2004-2005 Annual Statistical Report Anntbl26_2005.pdf

** Source: North Carolina Statistical Abstract of Higher Education, 2003-2004 table46_2003.pdf

***Source: North Carolina Statistical Abstract of Higher Education, 2004-2005 table46_2004.pdf

 

The results of the 2004 Faculty and Staff Survey (Spring 2004) indicate that instruction in the use of the LRC is available. Eighty-eight percent of survey respondents agreed or strongly agreed that “training and assistance in accessing LRC resources are adequate.” This reflects a slight decline from 91.5% in Spring 2002 (Spring 2002). In response, the Library Director will send additional information at the beginning of each new semester to all full- and part-time instructors regarding the scope of reference and instructional services available to students and faculty.
(*All percentages are derived by omitting NA and/or Neutral responses)

During the Fall 2005 semester, a new evaluation instrument (Library Instruction Evaluation) was used to gather data from more than 400 students attending librarian-led information literacy classes. Before library instruction, 31.5% of students described themselves as confident or very confident users of the CFCC Library. This number rose to 75.5% after their library instruction session. Before library instruction, nearly 38% of students described themselves as only somewhat comfortable or anxious users of the CFCC Library. This number decreased to 4% after their library instruction session. More than 84% of students rated the overall value of their library instruction session as very good or excellent, with 89% of students rating the overall effectiveness of their librarian instructor as either very good or excellent.

Formal and informal instruction is supplemented with subject guides for print and electronic information resources. These guides (Subject Guides) are available in the library and can also be accessed on the LRC web page. Information and research assistance is also provided by telephone during business hours. Distance learning students and those needing assistance outside of regular business hours have access to information and receive timely responses to their inquiries 24 hours a day, 7 days a week through the LRC web page. They can either e-mail the reference staff at CFCC by using the “Ask a Librarian” icon (Ask a Librarian) or they can receive live, online help from librarians using the NCKnows (NCKnows) service. NCKnows is a pilot project supported by a grant under the federally-funded Library Services and Technology Act (LSTA) and administered by the State Library in Raleigh with help from a committee of librarians from North Carolina's libraries. Librarians from academic, public, and specialty libraries staff the NCKnows chatline 24 hours a day, 7 days a week.

During the 2004-2005 academic year, the Technology Training Center (TTC) provided classes/labs in a variety of software applications (Courses in the TTC) for faculty and staff, free of charge. Most classes were 2 hours in duration, and labs were 3-4 hours. During the academic year, 538 faculty/staff attended 131 classes. Participants completed evaluation forms and received a Certificate of Attendance. Over 90% of survey respondents indicated that the content, pace, coverage and handouts were “effective” or “very effective” in meeting the classes’ objectives. Evaluations are filed in the Circulation Librarian’s office (TTC Evaluation Sample).

Learning Lab
The Learning Lab (Lab) provides free academic assistance to all CFCC students. In addition, the Lab prepares students in passing prerequisites and admissions tests required to gain admittance to Allied Health programs. The students have access to the Lab for one-on-one assistance in all courses of study and to computers during the normal hours of operation. In addition to English, the Lab will offer effective Spring 2006 online assistance to students enrolled in math, accounting, and computer classes. In order to encourage students to become independent learners, the Lab offers workshops on study/test taking and listening/note-taking skills, plagiarism, writing about literature, and resume writing/interviewing.

The staff members encourage the students to use the Lab by visiting classes to promote the services and by displaying flyers and brochures around the campus. In addition, the instructors are encouraged to visit the Lab with the students for orientations and tours. The Lab also offers classes and workshops in the use of technology and software applications on request.

Documentation

Source Location

Learning Resource Center Hours

lrc_hours.pdf

North Carolina Community College System,
2004-2005 Annual Statistical Report

Anntbl26_2005.pdf

North Carolina Statistical Abstract
of Higher Education, 2003-2004

table46_2003.pdf

North Carolina Statistical Abstract
of Higher Education, 2004-2005

table46_2004.pdf

Spring 2004,
Faculty and Staff Survey
Cape Fear Community College Website
facultystaffsurvey2004.pdf

Spring 2002,
Faculty and Staff Survey
Cape Fear Community College Website

facultystaffsurvey2002.pdf
Library Instruction Evaluation libraryinstructeval.pdf
Subject Guides subjectguides.pdf
Ask a Librarian lrc_email.pdf
NCKnows NCKnows.pdf
Courses in the TTC TTCclasschart.pdf
TTC Evaluation Sample TTCEvalSample.pdf

 

 

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