Outlook is here!

Microsoft Outlook has been installed on everyone’s desktop on campus – this is an alternate way for you to access your email, and is completely optional.  You may continue to use the web to access your email if that is your choice, and you can switch back and forth with no problem if desired.

If you are intrigued by Outlook but you aren’t sure it will fit your needs, feel free to try it. Every email sent and received, as well as every calendar entry, will be available in Gmail and Outlook at the same time. No need for conversions or to make a definite decision on which one you want to use. You can change your mind at any time without any messages being lost.

Why would you want to switch?  There are a few things that you will gain:

  • you can click on email addresses in Colleague or other applications and Outlook will pop up a compose window.
  • You can use the Send Email functions in Office and other applications, and Outlook will open a compose window with the document attached.
  • Sorting email by columns is supported.
  • A ‘replied’ indicator is shown when you reply to an email from Outlook.

Here are several different ways to get started depending on what works best for you.

  • You can read ” How To Setup Outlook ” and follow the step-by-step instructions there. After you have completed the steps, you can start using Outlook normally. IMPORTANT! Why can’t we set up Outlook for you? Because the configuration of Outlook requires your password. We follow the strictest guidelines on password security, so no one has access to your password, including IT.
  • You can watch the training videos created specifically for this project showing you how to set up Outlook and learn how it works.
  • You can ask us for individual help. Here is how you may get in contact with us:
    Ask IT (chat support session) – https://support.cfcc.edu/
    HelpDesk tickets – http://khelp/
    Phone – 362-HELP

Securing Unattended Workstations

IT Services has applied a password-protected screen saver to all Active Directory workstations. The inactivity period has been set to the maximum allowed time set by state policy of 30 minutes.

Please be sure to log out of the workstations when you leave, especially in public labs and areas where workstations are typically shared.  This may prove challenging in student computer labs; be sure to remind students to log out before they leave.  If you don’t log out, the next person who uses the computer could have access to your files and email.

IT Services may have to decrease the inactivity period before the password-protected screen saver activates if we get reports of unattended workstations.  Keeping our computing environment safe is everyone’s responsibility.

Below is an excerpt of the North Carolina Statewide Information Security Manual.   For those who would like to read it, here’s the link to the full document:

Statewide Information Security Manual (April 20 2012)


020103 Securing Unattended Work Stations
Purpose: To prevent unauthorized system access.
Workstations shall be safeguarded from unauthorized access — especially when left unattended. Each agency shall be responsible for configuring all workstations to require a password-protected screen saver after a maximum of thirty (30) minutes of inactivity. Users shall not disable the password-protected configuration specifications established by their agency. Users shall lock their workstations when leaving them unattended.

Student Computer Labs – Changes Coming Soon!!!

The Active Directory conversion is on schedule and should be completed by start of Fall 2013 classes.    What changes can you expect within the student computer labs?

Q:  What operating system and software will be on the computers?

A:  All lab computers will have Windows 7, Office 2010, Internet Explorer and Google Chrome browsers.  Specific software needs for your class will also be available if compatible with Windows 7.

Q:  How will I know if my software is compatible with Windows7?

A:  Check out the Compatibility list in this blog or visit Microsoft’s Windows 7 Compatibility Center website  http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Q: Will students have to login to the computer?

A:  Yes, both students and employees will use their myCFCC account to login.  There are instructions at the login screen about the ‘passwordhelp’ account if you forget your username or password.

Q:  What if I invite a guest speaker?  How can I help them get logged into CFCC owned computers or wireless?  What if they bring their own laptop?

A:  Fill out the Room Request Form found on the intranet.   The room schedulers have the ability to reserve the room for your guest as well as provide temporary login accounts.  These accounts will grant access to the classroom computers as well as SurfCFCC wireless internet (WiFi), depending on your needs.

Q:  Will my current class’ network shared drive still be available?

A:  No.  The preferred method to share files with your class is make use of your already existing BlackBoard class.  Every Curriculum class automatically gets a BlackBoard class with your students already populated.  Using BlackBoard will allow the students to work on assignments from any computer with internet access.   For more information and assistance with BlackBoard, please visit our Instructional Technologists in the Library.

Q:   When will my lab get converted?

A:  Currently only four computer labs have been converted to Active Directory NB233, NB106, A316 and S501.  IT will convert up to 27 labs prior to the start of Spring 2013.  The rest of the labs will be converted during Summer 2013.  All labs will be converted prior to Fall 2013 Classes.

Recovering missing GroupWise email

NOTE: Please follow these instructions to restore your missing mail before October 1st. After that the backup will no longer be available.

In order to follow these instructions, you must be on campus and using the desktop client for GroupWise (not the web access/myCFCC client).

When you look at your GroupWise email, you will see that there is a gap starting on August 11th. The email between the 11th and the 18th is available on your backup, and you can restore it to your mail if you wish by following the instructions below. If you have trouble or feel uncomfortable with this process, feel free to contact Donna Grier at x7138 or dgrier@cfcc.edu.

Step 1: Access your backup

Click File, then select "Open Backup"In GroupWise, click the File menu, then select “Open Backup”.   This can take a minute to open.

Step 2: Restore email

When the backup opens, it will look just like your normal email message list.   You can see and read your messages there and decide what to restore.     There will be some email in your backup that is already in your mailbox – it’s ok if you restore that, you’ll just end up with two copies.

Select messages, right-click on the messages, select Restore

To restore email – select the message(s) you would like to restore and either right-click and select Restore, or use the Actions menu to select Restore.  (Yes, you can just choose to select all the messages and restore everything if you wish. An easy way to select all messages is to go to the Edit menu and click “Select All”.)


NOTE: Don’t forget to go into Sent Items or other folders if you wish to restore those emails.


Loading Printers

  1. Find your campus and operating system link below – open this link in INTERNET EXPLORER. Other web browsers will not work.
  2. Find your printer in the list. You can search for an inventory number (match to the inventory number on the printer), or by location, or by department (Ctrl+F will open search box).
  3. Click the name of the printer.
  4. Click Connect on the left side menu, and answer Yes to the prompt asking you if you want to add a printer connection.

If you have any trouble, please contact the helpdesk at HELP (4357).

Use Internet Explorer. Chrome does not work for printer loads.

Wilmington Campus
Windows 7:           http://wilm-ps.ad.cfcc.edu/printers
Windows 10:         http://wilm-ps2.ad.cfcc.edu/printers

North Campus
Windows 7:          http://north-ps.ad.cfcc.edu/printers
Windows 10:        http://north-ps2.ad.cfcc.edu/printers

Burgaw Campus
Windows 7:         http://burg-dhcp.ad.cfcc.edu/printers
Windows 10:       http://burg-ps2.ad.cfcc.edu/printers