Category Archives: Help Desk

Help Desk posts and Updates

Student Computer Labs – Changes Coming Soon!!!

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The Active Directory conversion is on schedule and should be completed by start of Fall 2013 classes.    What changes can you expect within the student computer labs?

Q:  What operating system and software will be on the computers?

A:  All lab computers will have Windows 7, Office 2010, Internet Explorer and Google Chrome browsers.  Specific software needs for your class will also be available if compatible with Windows 7.

Q:  How will I know if my software is compatible with Windows7?

A:  Check out the Compatibility list in this blog or visit Microsoft’s Windows 7 Compatibility Center website  http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Q: Will students have to login to the computer?

A:  Yes, both students and employees will use their myCFCC account to login.  There are instructions at the login screen about the ‘passwordhelp’ account if you forget your username or password.

Q:  What if I invite a guest speaker?  How can I help them get logged into CFCC owned computers or wireless?  What if they bring their own laptop?

A:  Fill out the Room Request Form found on the intranet.   The room schedulers have the ability to reserve the room for your guest as well as provide temporary login accounts.  These accounts will grant access to the classroom computers as well as SurfCFCC wireless internet (WiFi), depending on your needs.

Q:  Will my current class’ network shared drive still be available?

A:  No.  The preferred method to share files with your class is make use of your already existing BlackBoard class.  Every Curriculum class automatically gets a BlackBoard class with your students already populated.  Using BlackBoard will allow the students to work on assignments from any computer with internet access.   For more information and assistance with BlackBoard, please visit our Instructional Technologists in the Library.

Q:   When will my lab get converted?

A:  Currently only four computer labs have been converted to Active Directory NB233, NB106, A316 and S501.  IT will convert up to 27 labs prior to the start of Spring 2013.  The rest of the labs will be converted during Summer 2013.  All labs will be converted prior to Fall 2013 Classes.

Recovering missing GroupWise email

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NOTE: Please follow these instructions to restore your missing mail before October 1st. After that the backup will no longer be available.

In order to follow these instructions, you must be on campus and using the desktop client for GroupWise (not the web access/myCFCC client).

When you look at your GroupWise email, you will see that there is a gap starting on August 11th. The email between the 11th and the 18th is available on your backup, and you can restore it to your mail if you wish by following the instructions below. If you have trouble or feel uncomfortable with this process, feel free to contact Donna Grier at x7138 or dgrier@cfcc.edu.

Step 1: Access your backup

Click File, then select "Open Backup"In GroupWise, click the File menu, then select “Open Backup”.   This can take a minute to open.

Step 2: Restore email

When the backup opens, it will look just like your normal email message list.   You can see and read your messages there and decide what to restore.     There will be some email in your backup that is already in your mailbox – it’s ok if you restore that, you’ll just end up with two copies.

Select messages, right-click on the messages, select Restore

To restore email – select the message(s) you would like to restore and either right-click and select Restore, or use the Actions menu to select Restore.  (Yes, you can just choose to select all the messages and restore everything if you wish. An easy way to select all messages is to go to the Edit menu and click “Select All”.)

 

NOTE: Don’t forget to go into Sent Items or other folders if you wish to restore those emails.