Customer Service Certificate
This program stresses the importance of customer relations in the business world. Emphasis is placed on developing communication tools, understanding the business environment and learning how to respond to complex customer requirements and to efficiently handle stressful situations. Upon completion, students should be able to demonstrate the ability to understand and communicate with customers and resolve problems and complaints.
Customer Service Certificate Required Courses |
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Semester Hours Credits |
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| II. Major Courses | ||
BUS 137 |
Principles of Management | 3 |
BUS 240 |
Business Ethics | 3 |
CIS 111 |
Basic PC Literacy | 2 |
MKT 223 |
Customer Service | 3 |
MKT 120 |
Principles of Marketing | 3 |
or |
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BUS 121 |
Business Math |
3 |
| Total Credits: | 14 |
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Recommended Schedule |
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Fall Semester I |
Spring Semester I |
BUS 137 |
MKT 223 |
BUS 240 |
MKT 120 or BUS 121 |
CIS 111 |
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