Customer Service Certificate

This program stresses the importance of customer relations in the business world. Emphasis is placed on developing communication tools, understanding the business environment and learning how to respond to complex customer requirements and to efficiently handle stressful situations. Upon completion, students should be able to demonstrate the ability to understand and communicate with customers and resolve problems and complaints.

 

Customer Service Certificate Required Courses
Semester Hours Credits
II. Major Courses
BUS 137
Principles of Management
3
BUS 240
Business Ethics
3
CIS 111
Basic PC Literacy
2
MKT 223
Customer Service
3
MKT 120
Principles of Marketing
3
 
or
 
BUS 121
Business Math
3
   
Total Credits:
14
Recommended Schedule
   
Fall Semester I
Spring Semester I
BUS 137
MKT 223
BUS 240
MKT 120 or BUS 121