Since the publication of the last CFCC Annual Program Review Report December 1998, the North Carolina State Board of Community Colleges dropped the " Process for Program Review and Program Continuation and Termination" and no longer requires colleges to submit data for each individual curricular program to NCCCS. Instead, the State Board now requires colleges to submit aggregate college level data for 12 legislative mandated performance measures and standards. A detailed description of these measures and standards can be found on the CFCC Intranet under the Institutional Effectiveness menu.
CFCC continues to review each curricular program annually. A description of
the CFCC "Annual Program Review Process" follows.
CFCC Annual Program Review Process
1996 - 1997 Through 1999 - 2000
How It Works
Program review is part of CFCC’s institutional effectiveness process and
its purpose is to support the continuous improvement of curriculum programs.
The process is designed as an annual "desktop audit" for:
- collecting and presenting data to support annual planning and budgeting;
- documenting program strengths and weaknesses and recommendations for
- meeting NCCCS program review requirements and SACS Criteria.
- Roles/Responsibilities for the Program Review Process
Program review is a function of instruction, however, the vice president
of institutional development is responsible for coordinating the reviews
and working closely with the vice president of instruction, deans, department
chairs and lead faculty. The process is a collaborative effort. More specifically:
Vice president of instruction, instructional deans, department chairs
- confer with the vice president of institutional development to develop
a process that meets their needs, provide input and verify data,
- assist with development of surveys and, in some cases, collect data,
- generate the program strengths, weaknesses, recommendations and action
- document use of results for improvement and,
- edit program review outlines and approve final copies.
- administers graduate opinion, graduate employment, early leaver and
employer surveys annually and,
- releases results of surveys to the institutional development office,
faculty and staff.
Vice President of Institutional Development:
- collects and compiles program data from a wide variety of sources,
- reviews and approves survey design to meet NCCCS criterion,
- prepares surveys on scan forms and assists in scanning surveys,
- prepares drafts of program review outlines and routes to lead faculty,
department chairs, instructional deans and vice president of instruction
for their further development and approval and,
- publishes final program review reports
- Methods of Review
Surveys are administered to current and former CFCC students and to the
employers of graduates to collect data considered fundamental to the review
and evaluation of the college’s programs and services.
- Graduating Student Opinion Survey - Annually students who
are graduating in May and August complete an "intent to graduate"
form. At this time, student development administers a survey to the
graduates to collect opinions regarding their satisfaction with college
programs and services.
- Graduate Employment Survey - Annually in February the Office
of Career and Testing Services mails a survey to students who graduated
the preceding May or August to collect information about their employment
status, salary, and employer.
- Employer Survey - the Office of Career and Testing Services
surveys employers of CFCC graduates to collect their opinions regarding
the quality of CFCC graduates. This survey is mailed after the Graduate
Employment Survey has been returned and a minimum of six months
following the graduates' date of completion. Some allied health programs
administer their own employer surveys.
- Early Leaver/Non-Returning Student Survey - This survey is
administered by student development annually during fall semester to
students who were enrolled the previous fall semester and who did not
graduate or return the current fall semester. The purpose of the survey
is to collect information about their educational goals, reasons for
not returning to CFCC, employment status, and level of satisfaction
with college programs and services.
- Program Review Outline
A review outline is prepared and published annually for each curricular
program that has had at least one graduating class. A copy of the Annual
Program Review publication may be obtained from the Institutional
Development Office or the offices of the instructional deans, department
chairs and lead instructors. The following are examples of the data
included in the program review reports:
- Purpose/description of program
- Annual operating cost (defined as state funds for supplies, travel,
salaries, and fringes, equip. repairs, software, service contracts,
- Annual equipment expenditures (state funds used to purchase equipment)
- Enrollment - annual unduplicated headcount
- Annual FTE (full time equivalency)
- Certification/licensure exam pass rates (if applicable)
- Dates of advisory committee meetings
- Graduate survey results showing reasons for enrolling, if goal(s)
were achieved, reasons for not completing educational goals(s).
- Early leaver/non-returning survey results citing reasons for enrolling,
if goal(s) were achieved, reasons for not completing educational goal(s)
- Employment status of graduates
- Employer satisfaction with graduates
- Graduate satisfaction with academic program and college
- Early leaver/non-returning student satisfaction with academic program
and the college
- Performance of college transfer students
- Status of action plans from previous year
- Current program plans including a list of program strengths, weaknesses,
recommendations and action steps for improvement.
- Timeline for Reviews:
The review process is initiated fall semester and completed early in spring
semester, however, data is collected throughout the year.
September - October: The vice president of institutional development initiates
the process by compiling program data and preparing a draft of the program
review outline for each curricula.
November - December: a memorandum (with a copy to the vice president of instruction)
and drafts of the program review outlines are forwarded to the respective
deans, department chairs and lead faculty. Deans, department chairs and lead
faculty develop their outlines and, based on trends and departmental needs,
document progress on action plans since the last review and update the strengths,
weaknesses, recommendations and action plans for the current year. The review
outlines are approved by the deans and the vp of instruction and are returned
by the deans to the vice president of institutional development for publication.
January: Final reports are prepared for publication by vice president of
institutional development and placed on the CFCC Intranet.
February: Program improvements requiring additional resources should be included
in the budget planning process and presented at budget hearings in February.
May - September: Annually, each program updates/prepares a detailed annual
plan in Strategic Planning On Line (SPOL) that includes three to five measurable
objectives that will help the program and the college meet improvement goals.
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