NCCCS Performance Measures and Standards

CFCC Performance Results, 2011-12

(Reported July 2012)


In February 1999, in response to a mandate from the NC General Assembly to review past performance and define standards of performance to ensure the quality and effectiveness of programs and services, the NC State Board of Community Colleges adopted 12 performance measures for all 58 community colleges as the core indicators of student success for public accountability purposes.  


In 2007, the NC General Assembly approved modifications to the NC Community College Performance Measures and Standards as recommended by the NC State Board of Community Colleges.  The modifications, effective immediately, reduced the number of measures from 12 to 8, but require colleges to meet all standards plus additional criteria for measures 2 and 3 below to qualify for the Exceptional Institutional Performance funding.  CFCC’s performance results for 2011-12 are:


Performance Measure


CFCC Performance

1. Progress of Basic Skills Students



75% of adult literacy students will complete a level, progress within a level, or complete a predetermined goal. 

Measure not included this year, as authorized by Section 8.6 of S.L. 2012142

2. Passing Rates on Licensure and Certification Examinations



80% of first-time test takers will pass examinations required for North Carolina licensure or certification.


Additional criteria to qualify for the Exceptional Institutional Performance Standard—The college will have no exam with a passing rate less than 70%.

  • Aggregate score: 93%


  • Number of Exams with a passing rate <70%: 1

Individual scores:

Cosmetology-92% (25 tested)

Cosmetology Apprentice-81% (16 tested)


Esthetics-100% (16 tested)

Dental Hygiene-82% (11 tested)

Radiography-100% (25 tested)

PN-100% (27 tested)

ADN-98% (60 tested)

EMT-91% (91 tested)

EMT-P-100% (16 tested)

EMT-I-55% (11 tested)

BLET-79% (52 tested)

Real Estate Sales-*


*= number too small to report without violating privacy laws

CFCC met additional criteria for this measure

3. Performance of College Transfer Students



83% of students transferring to a university with an associate degree or 24 articulated college transfer credit hours will have a GPA equal to or greater than 2.00 after  two semesters at the university.


Additional criteria to qualify for the Exceptional Institutional Performance Standard—Meet or exceed the aggregate performance of native UNC sophomores and juniors, which is 88% for this year.

90%- Associate Degree recipients had a 2.0 GPA or higher


88%- Transfers w/o degree but transferring with 24 or more semester hours had a 2.0 GPA or higher


89% of all qualifying transfer students achieved a GPA of 2.0 or better

4. Passing Rates of Students in Developmental Courses

75% of developmental course completers in English, reading or mathematics will complete with a grade “C” or better.

81% (of 4,332) combined, English and Math


79% (of 1,613) completed  English with a “C” or better


81% (of 2,719) completed math with a “C” or better

5. Success Rates of Developmental Students in Subsequent College-Level Courses

80% of college level English or mathematics course completers with previous developmental coursework will complete the college level English or mathematics course with a grade of “D” or better.

81% (1,396) combined, English and Math


79% (of 682) completed  in subsequent college-level English courses


82% (of 714) completed  in subsequent college-level math  courses

6. Satisfaction of Program Completers and Non-Completers

90% of exiting students will be “very satisfied” or “satisfied” with the overall quality of the college.



Total: 97% of the combined respondents (1,502) reported satisfaction 


97% (of 433) CFCC non-completers reported satisfaction


97% (of 1,069) completers reported satisfaction

7. Curriculum Student Retention,  Graduation and Transfer

65% of fall credential-seeking students will graduate, remain enrolled at the same college, or transfer to a university or another community college one year later.

71% graduated, are still enrolled, or transferred.


Total cohort was 8,670 with 18% graduated, 46% returned the following fall, and 7% transferred. 

8. Client Satisfaction with Customized Training

90% of clients receiving specialized training programs and services through Customized Training and Small Business Centers will be satisfied with training.

94% satisfied


(1,340 clients responded to the survey)




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