Onsite Student HelpDesk @ the CFCC Downtown Campus
If you require the onsite Student HelpDesk (for help with Blackboard, Campus Cruiser, and WebAdvisor only):
Phone Number: (910)-362-7778
Office hours are M-F 8AM to 5PM, in S-200.
Email for Blackboard: Link
Email for CampusCruiser: Link
Blackboard's Username is the same as your Log In ID and Password for CampusCruiser and WebAdvisor.
1. Tips
Username:
- You can look up your Username on the Blackboard Log in page, by clicking on the link "What's my User ID?"
Password:
- You must set your own password, the first time you log on to Blackboard, if you have not already done so. To do this click on the "What's my Password?" link and fill in the requested information.
- If you are having problems setting your password, it may be due to incorrect/out-of-date information with the Registrar (birthday, SS#, zip code, etc.). Please double check with the Registrar to be sure it is correct, and then retry the “What's my Password ?” screen.
2. Common Errors
- Be sure to use the zip code you used on your CFCC Application, not necessarily the one where you currently live.
- Use the FIRST four digits of your Social Security number, not the last four.
- Huskins students, if you have not given us a social security number, you should leave this question blank on the Campus Cruiser "What's my password" form.
Known issues with Bb:
For Blackboard classes, we do not recommend upgrading to IE 8 or Firefox 3 at this time. Click here for more information
Blackboard and Firefox 3 - The Assignment Workaround -This is an issue with Firefox 3 and Blackboard.
When uploading an attachment to an assignment with Firefox 3, you will receive a popup error "please enter a valid file," even though the file is valid.
- You can use a different web browser (Firefox 2, or Internet Explorer) for posting this file
- If you must use Firefox 3, there is another workaround, as shown on this site: http://otel.uis.edu/Portal/blackboard/support/firefox3.asp
