Course Title: Hardware/Software Support
Instructor: Keith Wilson
Course Number: CTS 120   Section  N01  Spring 2007
Room: NB-227  (Applied Technologies)
Hours: Class 2, Lab 3  Phone: 362-7177
Credit: 3 Semester Hours  E-mail:

Link to Outline

Prerequisites:    CIS 110 or 111

Corequisites:     None

Required Text:   Brooks, Charles. A+ Certification Concepts & Practices Fifth Edition, Marcroft International, 2007.
Supplies:  At least a couple of Floppy Disks.   A flash drive is also reccommended.

Course Description:
            This course covers the basic hardware of a personal computer, including installation, operations and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware                      diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers.  Upon completion, students should be able to select appropriate computer equipment and software, upgrade/maintain existing                         equipment and software, and troubleshoot/repair non-functioning personal computers. 

Course Objectives:  Students will learn about and practice the following topics:

  Class Rules:   No food or drinks around computers!  Leave in bag or by door.  Breaks every hour.  Play nice.  
  E-Mail Accounts:  Grades and Assignments will be posted on Campus Cruiser.  Also can communicate with instructor, but prefer email noted above.


Course Grade Determination:
Grading System:

Tests:                    50%
A = 92 - 100 I=Incomplete
Labs & Projects:      50%
B = 84 - 91 WP=Withdraw Passing

C = 76 - 83  WF=Withdraw Failing
Missed tests-  makeups allowed.
D = 68 - 75  NC=discontinued --  equals 'F'

F =  0 - 67    (excessive absences)


If you must withdraw during the semester, make sure you follow the proper sign-out procedures, or you will be given a grade of NC and charged for the class.


It is school policy that if you miss more than 20% (about 16 hours) of scheduled class time you will be given a grade of F. If you are going to be absent please make prior arrangements with the instructor for possible make-up time and/or assignments.

Attendance is an important part of good work ethics.  See handout.

Computer Engineering Department Computer Use Policy:

                Use of laptops or other student computers in Computer Engineering Labs:

                Students may use their personal computers however no student computers will be allowed on the network.  There is a  wireless access point available  for student use.
                Proxy server:

We are running a proxy server on our network.  This means that all information that you use to log into a site is logged and can be monitored.  We will know the time, date, and web site contacted by every computer in every lab.  Remember Big Brother is watching you! 


Disclaimer: Information contained in this syllabus was, to the best knowledge of the instructor, considered correct and complete when distributed for use at the beginning of the semester. However, this syllabus should not be considered a contract between Cape Fear Community college and any student, nor between the instructor and any student. The instructor reserves the right, acting within the policies and procedures of Cape Fear Community College, to make changes in course content or instructional techniques without notice or obligation.