Fall 2014

Course Title: Advanced Hardware/Softare Support
Instructor: Keith Wilson
Course Number: CTS 220  T-Th 1:00
Room: NB 227  Applied Technologies Bldg.
Room: NB-224 Phone: 362-7177
Web:  http://cfcc.edu/wilsok
E-mail: kwilson@cfcc.edu

Link to Outline

Prerequisites:    CTS 110

Required Text:   Andrews, Jean. A+ Guide to Managing & Maintaining Your PC, Course Technology, 8th Ed. 2014.

Supplies:  At least a couple of Floppy Disks.   A flash drive is also recommended.

Course Description:

This course covers concepts of repair service, and upgrade of computers and peripherals in preparation for industry certification.
Topics may include resolving resource conflicts and system bus specifications, configuration and troubleshooting
peripherals, operating system configuration and optimization, and other related topics. Upon completion, students should
be able to identify and resolve system conflicts and optimize system performance.
Course Objectives:


Course Grade Determination:
Grading System:

Tests:                    40%  A = 92 - 100 I=Incomplete
Quizzes & Labs:      40%
B = 84 - 91 WP=Withdraw Passing
Papers, etc:             20%  C = 76 - 83 

D = 68 - 75 

F =  0 - 67  


Chapter tests are closed book, done online through BlackBoard.  Test schedule will be followed as outlined in Outline.
If you miss a test day, you are expected to take the test as soon as you can when you return.  Re-takes may be allowed
under special circumstances, discuss with instructor.

Computer Engineering Department Computer Use Policy:

            Use of laptops or other student computers in Computer Engineering Labs:
                 Students may use their personal computers.  Notify department for Wi-Fi login.

Proxy server
We are running a proxy server on our network. This means that all information that you use to log into a site is logged and can be monitored
We will know the time, date, and web site contacted by every computer in every lab.  Remember Big Brother is watching you! 


Information contained in this syllabus was, to the best knowledge of the instructor, considered correct and complete when distributed for use at the beginning of the semester. However, this syllabus should not be considered a contract between Cape Fear Community college and any student, nor between the instructor and any student. The instructor reserves the right, acting within the policies and procedures of Cape Fear Community College, to make changes in course content or instructional techniques without notice or obligation.