Title: Advanced Hardware/Softare Support
||Instructor: Keith Wilson|
CTS 220 T-Th 1:00
NB 227 Applied Technologies Bldg.
|Room: NB-224||Phone: 362-7177|
Link to Outline
Prerequisites: CTS 110Required Text: Andrews, Jean. A+ Guide to Managing & Maintaining Your PC, Course Technology, 8th Ed. 2014.
Supplies: At least
a couple of Floppy Disks. A flash drive is also
This course covers concepts of repair service, and upgrade of computers and peripherals in preparation for industry certification.Course Objectives:
Topics may include resolving resource conflicts and system bus specifications, configuration and troubleshooting
peripherals, operating system configuration and optimization, and other related topics. Upon completion, students should
be able to identify and resolve system conflicts and optimize system performance.
- Student will be familiar with all parts of a computer- external and internal.
- Student will be able to install , configure, and troubleshoot hard drives.
- Student will be able to install and configure various operating systems.
- Student will be able to install , configure, and troubleshoot sound cards and video cards.
- Student will be able to install, configure, and troubleshoot printers.
- Student will be able to install, configure, and troubleshoot modems and network cards.
- Student will gain experience in logical troubleshooting.
- Student will prepare for industry certification.
|Course Grade Determination:||
|Tests: 40%||A = 92 - 100||I=Incomplete|
& Labs: 40%
||B = 84 - 91||WP=Withdraw Passing|
|Papers, etc: 20%||C = 76 - 83|
|D = 68 - 75|
|F = 0 - 67||
Chapter tests are closed
book, done online through BlackBoard. Test schedule
will be followed as outlined in Outline.
If you miss a test day, you are expected to take the test as soon as you can when you return. Re-takes may be allowed
under special circumstances, discuss with instructor.
We are running a proxy server on our network. This means that all information that you use to log into a site is logged and can be monitored
We will know the time, date, and web site contacted by every computer in every lab. Remember Big Brother is watching you!
Information contained in this syllabus was, to the best knowledge of the instructor, considered correct and complete when distributed for use at the beginning of the semester. However, this syllabus should not be considered a contract between Cape Fear Community college and any student, nor between the instructor and any student. The instructor reserves the right, acting within the policies and procedures of Cape Fear Community College, to make changes in course content or instructional techniques without notice or obligation.