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State Health Plan: ID Card Issues

December 4th, 2013 by aegreeson825

The following is a message I received from the State Health Plan. I do not know if any CFCC employees are affected, but if so the problem should be corrected within 10 days:

POSSIBLE ID CARD ISSUES

Members are beginning to receive their ID cards in the mail. We want to make you aware of some issues we are experiencing with ID cards.

  • Approximately 500 members have received Traditional 70/30 Plan ID cards when they actually elected another plan during Open Enrollment.
  • Approximately 4,000 members elected a Primary Care Provider (PCP) during Open Enrollment and received their ID cards, but had their PCP election as “none selected.”
  • Approximately 500 members who elected a Medicare Advantage Enhanced Plan received a Medicare Advantage Base Plan ID card from UnitedHealthcare.

It is very important to note that these are ID card only issues. Member elections are properly saved in eEnroll. Corrective action steps are under way. Members should be receiving new, corrected ID cards within 10 days. Please advise your employees who are experiencing ID card issues to call Customer Service at 855-859-0966 if they do not receive updated cards within 10 days.




Wilmington Campus
411 North Front Street
Wilmington, NC 28401

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4500 Blue Clay Road
Castle Hayne, NC 28429

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100 East Industrial Drive
Burgaw, NC 28425

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