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- Faculty and Staff Survey, Spring 2004 - Composite Results
- Faculty and Staff Survey, Spring 2002 - Composite Results
- Faculty and Staff Survey, Spring 2001 - Composite Results
Faculty and Staff Survey, Spring, 2001
Composite Results of
Full Time Faculty and Staff
Part Time Faculty and Staff
Sample Size 521
Number of Responses 255
Response Rate 48.9%
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Resource Development (Foundation and Grants) |
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1. Staff is courteous and helpful. |
93 or 37% |
100 or 40% |
2 or 1% |
0 |
57 or 23% |
2. Policies and information about grants and the Foundation are effectively communicated. |
51 or 20% |
110 or 43% |
23 or 9% |
8 or 3% |
60 or 24% |
3. I am aware that the Foundation supports special faculty and staff projects. |
78 or 31% |
112 or 44% |
10 or 4% |
6 or 2% |
46 or 18% |
4. I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships. |
99 or 39% |
101 or 40% |
7 or 3% |
2 or 1% |
42 or 17% |
5. The Ambassadors represent the college in a professional manner. |
81 or 32% |
88 or 35% |
2 or 1% |
0 |
82 or 32% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Institutional Development (Institutional Effectiveness) |
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6. Staff is courteous and helpful. |
83 or 33% |
110 or 44% |
5 or 2% |
3 or 1% |
50 or 20% |
7. Requests for services or information are handled within a reasonable time. |
61 or 24% |
98 or 39% |
6 or 2% |
2 or 1% |
83 or 33% |
8. Assistance provided to departments in planning for institutional effectiveness is satisfactory. |
38 or 15% |
94 or 37% |
9 or 4% |
6 or 2% |
104 or 41% |
9. The process and procedures for planning and institutional effectiveness are effectively communicated. |
46 or 18% |
91 or 36% |
17 or 7% |
10 or 4% |
86 or 34% |
10. Products (FACT BOOK, Program Review Reports, and other documents) are of good quality. |
49 or 20% |
99 or 40% |
7 or 3% |
4 or 2% |
88 or 35% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Public Information/Print Shop/Photocopy Center |
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11. Staff is courteous and helpful. |
109 or 43% |
108 or 43% |
5 or 2% |
0 |
29 or 12% |
12. Requests for public information services are handled within a reasonable time. |
69 or 27% |
103 or 41% |
9 or 4% |
1 or 0% |
70 or 28% |
13. College advertising and marketing is well done and effective. |
86 or 34% |
108 or 43% |
14 or 6% |
6 or 2% |
38 or 15% |
14. College publications are well done and appealing. |
82 or 32% |
139 or 55% |
3 or 1% |
2 or 1% |
27 or 11% |
15. Printing requests are processed within a reasonable time. |
90 or 36% |
106 or 42% |
9 or 4% |
1 or 0% |
46 or 18% |
16. Photocopy requests are processed within a reasonable time. |
92 or 36% |
98 or 39% |
7 or 3% |
1 or 0% |
54 or 21% |
17. Services are performed accurately/correctly. |
86 or 34% |
117 or 47% |
7 or 3% |
5 or 2% |
35 or 14% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Business Office |
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18. Staff is courteous and helpful. |
109 or 44% |
120 or 48% |
9 or 4% |
2 or 1% |
9 or 4% |
19. Quality of services provided by the cashier's window is satisfactory. |
101 or 40% |
117 or 46% |
8 or 3% |
2 or 1% |
25 or 10% |
20. The business office provides adequate and timely budget reports to departments. |
48 or 19% |
68 or 27% |
9 or 4% |
1 or 0% |
126 or 50% |
21. Final budget allocations are relayed to department-level personnel. |
39 or 15% |
64 or 25% |
8 or 3% |
3 or 1% |
139 or 55% |
22. Budget transfers are clear and made known to the programs involved. |
36 or 14% |
54 or 21% |
10 or 4% |
4 or 2% |
147 or 58% |
23. Payroll services are adequate to meet my needs. |
97 or 38% |
128 or 51% |
11 or 4% |
3 or 1% |
12 or 5% |
24. Services for parking are satisfactory for my needs. |
68 or 27% |
112 or 45% |
31 or 12% |
24 or 10% |
13 or 5% |
25. My travel requests are processed within a reasonable time. |
62 or 25% |
99 or 39% |
7 or 3% |
6 or 2% |
77 or 30% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Purchasing/Receiving, Inventory, Mailroom |
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26. Staff is courteous and helpful. |
131 or 52% |
85 or 34% |
3 or 1% |
0 |
33 or 13% |
27. My purchase requisitions are processed within a reasonable time. |
79 or 31% |
98 or 39% |
15 or 6% |
5 or 2% |
55 or 22% |
28. Purchasing policies and procedures are communicated and easy to follow. |
64 or 25% |
110 or 43% |
15 or 6% |
4 or 2% |
59 or 23% |
29. Inventory procedures are effectively communicated and easy to follow. |
57 or 22% |
102 or 40% |
11 or 4% |
5 or 2% |
78 or 31% |
30. Mailroom services are satisfactory. |
103 or 41% |
112 or 44% |
5 or 2% |
0 |
32 or 13% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Computer Services |
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31. Staff is courteous and helpful. |
141 or 56% |
80 or 32% |
4 or 2% |
2 or 1% |
25 or 10% |
32. HELP desk calls/requests for services are handled within a reasonable time. |
116 or 46% |
89 or 35% |
9 or 4% |
2 or 1% |
36 or 14% |
33. Technical support provided by computer services is adequate for my needs. |
104 or 41% |
100 or 40% |
8 or 3% |
4 or 2% |
36 or 14% |
34. Training for the use of computers and software meets my needs. |
72 or 29% |
104 or 41% |
22 or 9% |
7 or 3% |
46 or 18% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Information Technology |
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35. Information technology available at CFCC is adequate to meet the needs of the college. |
53 or 21% |
131 or 52% |
13 or 5% |
7 or 3% |
48 or 19% |
36. Replacement of college computers and software is consistent with current technology. |
55 or 22% |
116 or 46% |
27 or 11% |
11 or 4% |
43 or 17% |
37. Computer equipment in my work area is adequate for my needs. |
64 or 25% |
135 or 53% |
26 or 10% |
7 or 3% |
20 or 8% |
38. Computer software in my work area is up-to-date and adequate for my needs. |
59 or 24% |
135 or 54% |
25 or 10% |
7 or 3% |
22 or 9% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Bookstore |
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39. Staff is courteous and helpful. |
72 or 28% |
114 or 45% |
17 or 7% |
3 or 1% |
47 or 19% |
40. Required texts and materials are available for students and classroom use in a reasonable time. |
37 or 15% |
109 or 43% |
26 or 10% |
3 or 1% |
77 or 30% |
41. The hours of operation are satisfactory. |
40 or 16% |
107 or 42% |
29 or 11% |
12 or 5% |
64 or 25% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Food Services |
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42. Staff is courteous and helpful. |
60 or 24% |
106 or 42% |
13 or 5% |
6 or 2% |
66 or 26% |
43. The quality and variety of food selections are satisfactory. |
25 or 10% |
98 or 39% |
36 or 14% |
23 or 9% |
71 or 28% |
44. Hours of operation are satisfactory. |
41 or 16% |
125 or 49% |
11 or 4% |
5 or 2% |
71 or 28% |
45. Maintenance and cleanliness of the food services area is satisfactory. |
38 or 15% |
122 or 48% |
22 or 9% |
5 or 2% |
65 or 26% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Housekeeping Services |
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46. Staff is courteous and helpful. |
96 or 38% |
121 or 48% |
18 or 7% |
3 or 1% |
13 or 5% |
47. Variety and types of housekeeping services provided are adequate. |
44 or 17% |
124 or 49% |
50 or 20% |
20 or 8% |
16 or 6% |
48. Buildings and classrooms are clean and well kept. |
38 or 15% |
104 or 41% |
70 or 28% |
33 or 13% |
9 or 4% |
49. Bathrooms are clean and stocked adequately. |
47 or 19% |
120 or 47% |
62 or 24% |
21 or 8% |
4 or 2% |
50. Overall, I am satisfied with housekeeping services. |
40 or 16% |
125 or 50% |
56 or 22% |
24 or 10% |
4 or 2% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Facilities Maintenance |
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51. Staff is courteous and helpful. |
63 or 26% |
117 or 48% |
30 or 12% |
11 or 5% |
21 or 9% |
52. Staff responds to requests for services within a reasonable time. |
29 or 12% |
95 or 39% |
69 or 28% |
23 or 9% |
30 or 12% |
53. Maintenance problems are handled promptly and efficiently. |
27 or 11% |
80 or 33% |
80 or 33% |
27 or 11% |
31 or 13% |
54. Procedures for requesting services are effectively communicated. |
33 or 14% |
113 or 46% |
40 or 16% |
25 or 10% |
33 or 14% |
55. The buildings and grounds are maintained in good functional order. |
47 or 19% |
127 or 52% |
41 or 17% |
20 or 8% |
11 or 4% |
56. The general appearance of the college landscape is attractive and neat. |
123 or 50% |
106 or 43% |
3 or 1% |
7 or 3% |
7 or 3% |
57. The classrooms and offices are comfortably heated and cooled. |
15 or 6% |
97 or 39% |
70 or 28% |
54 or 22% |
11 or 4% |
58. Overall, I am satisfied with the maintenance and upkeep of college facilities. |
19 or 8% |
133 or 55% |
58 or 24% |
25 or 10% |
9 or 4% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Safety and Security |
|||||
59. Emergency and evacuation procedures are adequate and effectively communicated. |
31 or 13% |
141 or 57% |
41 or 17% |
17 or 7% |
18 or 7% |
60. CFCC has a safety plan that is updated periodically and distributed to employees. |
25 or 10% |
102 or 41% |
49 or 20% |
19 or 8% |
53 or 21% |
61. I know where to go for first aid services. |
35 or 14% |
108 or 44% |
59 or 24% |
24 or 10% |
22 or 9% |
62. Prompt and proper action is taken when a security or safety problem arises. |
36 or 15% |
115 or 47% |
32 or 13% |
13 or 5% |
50 or 20% |
63. The college provides adequate campus security. |
35 or 14% |
129 or 52% |
51 or 21% |
17 or 7% |
15 or 6% |
64. Overall, CFCC provides a safe and secure environment for students, faculty and staff. |
31 or 13% |
146 or 60% |
41 or 17% |
10 or 4% |
14 or 6% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Personnel Office |
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65. Staff is courteous and helpful. |
118 or 48% |
118 or 48% |
2 or 1% |
0 |
9 or 4% |
66. Staff is knowledgeable about policies and procedures and administers them fairly. |
84 or 34% |
141 or 57% |
3 or 1% |
1 or 0% |
17 or 7% |
67. Personnel policies and procedures are effectively communicated. |
79 or 32% |
139 or 57% |
9 or 4% |
2 or 1% |
16 or 7% |
68. Benefit information is provided and explained in a manner that is easily understood. |
71 or 29% |
138 or 56% |
13 or 5% |
0 |
25 or 10% |
69. Personnel Office staff provide valuable services to the college. |
94 or 38% |
137 or 56% |
2 or 1% |
1 or 0% |
11 or 4% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Instruction |
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70. Instructional support staff is courteous and helpful. |
91 or 37% |
107 or 44% |
1 or 0% |
2 or 1% |
42 or 17% |
71. Instructional polices and procedures are effectively communicated. |
52 or 21% |
128 or 52% |
5 or 2% |
2 or 1% |
56 or 23% |
72. Faculty is courteous, helpful and respond to requests within a reasonable time. |
66 or 27% |
135 or 55% |
3 or 1% |
0 |
42 or 17% |
73. Instructional administrators are courteous, helpful and respond to requests within a reasonable time. |
67 or 27% |
129 or 53% |
7 or 3% |
2 or 1% |
39 or 16% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Continuing Education |
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74. Staff is courteous and helpful. |
60 or 25% |
107 or 44% |
6 or 2% |
1 or 0% |
69 or 28% |
75. Variety and types of programs and services are adequate for my needs. |
47 or 19% |
99 or 40% |
9 or 4% |
1 or 0% |
90 or 36% |
76. Continuing education programs and services are effectively communicated to faculty and staff. |
47 or 19% |
114 or 46% |
17 or 7% |
2 or 1% |
66 or 27% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Learning Resource Center (Library and Media Center) |
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77. Staff is courteous and helpful. |
84 or 34% |
121 or 50% |
10 or 4% |
0 |
28 or 11% |
78. Variety and types of services are adequate. |
61 or 25% |
141 or 57% |
5 or 2% |
1 or 0% |
39 or 16% |
79. LRC resources are up-to-date and readily available. |
49 or 20% |
125 or 51% |
14 or 6% |
0 |
58 or 23% |
80. Procedures to access services are communicated and easy to follow. |
42 or 17% |
139 or 57% |
6 or 2% |
1 or 0% |
57 or 23% |
81. LRC resources meet the needs of instruction. |
40 or 16% |
112 or 46% |
11 or 4% |
2 or 1% |
80 or 33% |
82. Training and assistance in accessing LRC resources is adequate. |
42 or 17% |
117 or 47% |
7 or 3% |
2 or 1% |
78 or 32 |
83. The hours of operation are satisfactory. |
63 or 25% |
127 or 51% |
4 or 2% |
2 or 1% |
51 or 21% |
84. The workspaces and environment are conducive to study. |
49 or 20% |
127 or 51% |
8 or 3% |
0 |
63 or 25% |
85. The media center responds to requests within a reasonable time. |
57 or 23% |
109 or 44% |
5 or 2% |
2 or 1% |
73 or 30% |
86. Audiovisual equipment is current and maintained in good working order. |
41 or 17% |
123 or 50% |
8 or 3% |
4 or 2% |
70 or 28% |
87. Media center services (audio, video and graphic production, teleconferencing) meet my needs. |
50 or 20% |
102 or 41% |
7 or 3% |
2 or 1% |
85 or 34% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Student Development |
|||||
88. Staff is courteous and helpful with students, faculty and staff. |
68 or 28% |
126 or 52% |
17 or 7% |
2 or 1% |
30 or 12% |
89. Policies and procedures accommodate students, faculty, and staff. |
42 or 17% |
139 or 56% |
17 or 7% |
6 or 2% |
43 or 17% |
90. Student access to counselors is adequate. |
34 or 14% |
106 or 43% |
14 or 6% |
11 or 4% |
81 or 33% |
91. The admissions process is effective in placing students in appropriate courses. |
28 or 11% |
106 or 43% |
35 or 14% |
8 or 3% |
70 or 28% |
92. Orientation activities for new students are effective. |
28 or 11% |
115 or 46% |
20 or 8% |
1 or 0% |
83 or 33% |
93. Student access to career and job center services is adequate. |
31 or 13% |
114 or 46% |
9 or 4% |
1 or 0% |
90 or 37% |
94. The registration and pre-registration processes are satisfactory. |
29 or 12% |
129 or 52% |
27 or 11% |
7 or 3% |
55 or 22% |
95. Services of the registrar's office are adequate to meet my needs. |
58 or 23% |
123 or 50% |
6 or 2% |
3 or 1% |
57 or 23% |
96. Recruiting activities and materials effectively portray the college. |
27 or 11% |
126 or 51% |
16 or 6% |
4 or 2% |
72 or 29% |
97. Enrollment management services are adequate to meet my needs. |
20 or 8% |
111 or 45% |
9 or 4% |
7 or 3% |
99 or 40% |
98. Student Government Association (SGA) is effective in promoting student interests. |
31 or 13% |
112 or 45% |
17 or 7% |
3 or 1% |
83 or 34% |
99. Student activities and athletics are effective in promoting student interests. |
32 or 13% |
126 or 51% |
17 or 7% |
1 or 0% |
71 or 29% |
100. Financial aid assistance and information are readily available to students. |
48 or 19% |
126 or 51% |
9 or 4% |
2 or 1% |
61 or 25% |
101. Switchboard services are satisfactory. |
93 or 39% |
114 or 48% |
8 or 3% |
1 or 0% |
21 or 9% |
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