Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

27. My travel requests are processed within a reasonable time.

47 or 19%

76 or 31%

31 or 13%

10 or 4%

5 or 2%

77 or 31%

Purchasing/Receiving, Inventory, Mailroom

28. Staff are courteous and helpful.

110 or 44%

71 or 29%

18 or 7%

1 or .4%

1 or .4%

47 or 19%

29. My purchase requisitions are processed within a reasonable time.

48 or 19%

79 or 32%

26 or 10%

15 or 6%

6 or 2%

74 or 30%

30. Purchasing policies and procedures are communicated and easy to follow.

47 or 19%

76 or 31%

32 or 13%

14 or 6%

6 or 2%

72 or 29%

31. Inventory procedures are effectively communicated and easy to follow.

45 or 18%

79 or 32%

34 or 14%

5 or 2%

8 or 3%

77 or 31%

32. Mailroom services are satisfactory.

82 or 33%

104 or 42%

14 or 6%

5 or 2%

0

41 or 17%

Computer Services

33. Staff are courteous and helpful.

121 or 49%

83 or 34%

13 or 5%

3 or 1%

6 or 2%

21 or 9%

34. HELP desk calls/requests for services are handled within a reasonable time.

70 or 28%

89 or 36%

26 or 11%

19 or 8%

8 or 3%

35 or 14%

35. Technical support provided by computer services is adequate for my needs. 

73 or 30%

100 or 41%

27 or 11%

14 or 6%

5 or 2%

27 or 11%

36. Training for the use of computers and software meets my needs.

56 or 23%

87 or 35%

40 or 16%

16 or 7%

8 or 3%

39 or 16%

Information Technology

37. Information technology available at CFCC is adequate to meet the needs of the college.

46 or 19%

108 or 45%

34 or 14%

16 or 7%

2 or 1%

33 or 14%

38. Replacement of college computers and software is consistent with current technology.

52 or 22%

103 or 43%

36 or 15%

12 or 5%

8 or 3%

30 or 12%

39. Computer equipment in my work area is adequate for my needs.

58 or 24%

119 or 50%

22 or 9%

18 or 8%

8 or 3%

15 or 6%

40. Computer software in my work area is up-to-date and adequate for my needs.

57 or 24%

114 or 48%

26 or 11%

15 or 6%

10 or 4%

17 or 7%

Bookstore

41. Staff are courteous and helpful.

40 or 17%

89 or 37%

44 or 18%

12 or 5%

12 or 5%

44 or 18%

42. Required texts and materials are available for students and classroom use in a reasonable time.

16 or 7%

52 or 22%

41 or 17%

45 or 19%

32 or 13%

55 or 23%

43. The hours of operation are satisfactory.

21 or 9%

85 or 36%

45 or 19%

19 or 8%

12 or 5%

56 or 24%

Food Services

44. Staff are courteous and helpful.

63 or 26%

100 or 42%

24 or 10%

5 or 2%

2 or 1%

45 or 19%

45. The quality and variety of food selections are satisfactory.

32 or 13%

85 or 36%

44 or 18%

23 or 10%

7 or 3%

48 or 20%

46. Hours of operation are satisfactory.

39 or 17%

99 or 42%

35 or 15%

7 or 3%

3 or 1%

52 or 22%

47. Maintenance and cleanliness of the food services area are satisfactory.

48 or 20%

113 or 47%

26 or 11%

5 or 2%

0

46 or 19%

Housekeeping Services

48. Staff are courteous and helpful.

85 or 36%

116 or 49%

16 or 7%

3 or 1%

5 or 2%

11 or 5%

49. Variety and types of housekeeping services provided are adequate.

42 or 18%

99 or 42%

34 or 14%

36 or 15%

18 or 8%

8 or 3%

50. Buildings and classrooms are clean and well kept.

28 or 12%

100 or 42%

32 or 13%

51 or 21%

21 or 9%

7 or 3%

51. Bathrooms are clean and stocked adequately.

41 or 17%

114 or 48%

30 or 13%

30 or 13%

18 or 8%

5 or 2%

52. Overall, housekeeping services are satisfactory.

33 or 14%

120 or 50%

31 or 13%

36 or 15%

14 or 6%

4 or 2%

Facilities Maintenance

53. Staff are courteous and helpful.

49 or 21%

102 or 43%

34 or 14%

17 or 7%

10 or 4%

24 or 10%

54. Staff responds to requests within a 5-day timeframe.

32 or 13%

75 or 31%

27 or 11%

37 or 15%

27 or 11%

41 or 17%

55. Procedures for requesting services are effectively communicated.

32 or 14%

88 or 37%

40 or 17%

28 or 12%

17 or 7%

32 or 14%

56. The buildings and grounds are maintained in good functional order.

33 or 14%

110 or 46%

50 or 21%

22 or 9%

13 or 5%

9 or 4%

57. The general appearance of the college landscape is attractive and neat.

85 or 36%

129 or 54%

12 or 5%

4 or 2%

2 or 1%

5 or 2%

58. Maintenance and upkeep of college facilities are satisfactory.

33 or 14%

104 or 44%

50 or 21%

23 or 10%

18 or 8%

9 or 4%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Safety and Security

59. Emergency and evacuation procedures are adequate.

32 or 13%

75 or 31%

27 or 11%

37 or 15%

27 or 11%

41 or 17%

60. CFCC has a safety plan that is updated periodically and accessible to employees.

28 or 12%

98 or 41%

41 or 17%

11 or 5%

14 or 6%

47 or 20%

61. I know where to go for first aid services.

27 or 12%

81 or 35%

20 or 9%

44 or 19%

28 or 12%

30 or 13%

62. Prompt and proper action is taken when a security or safety problem arises.

24 or 10%

88 or 37%

43 or 18%

22 or 9%

19 or 8%

40 or 17%

63. Campus security is satisfactory.

24 or 10%

83 or 35%

51 or 22%

38 or 16%

25 or 11%

15 or 6%

64. Lighting in parking areas is adequate.

20 or 8%

120 or 50%

40 or 17%

31 or 13%

6 or 3%

22 or 9%

Personnel Office

65. Staff are courteous and helpful.

92 or 38%

115 or 48%

14 or 6%

3 or 1%

1 or .4%

15 or 6%

66. Staff are knowledgeable about policies and procedures and administers them accordingly.

69 or 29%

117 or 49%

19 or 8%

6 or 3%

2 or 1%

25 or 11%

67. Personnel policies and procedures are effectively communicated.

56 or 23%

115 or 48%

31 or 13%

14 or 6%

3 or 1%

20 or 8%

68. Benefit information is provided and explained in a manner that is easily understood.

55 or 23%

113 or 47%

35 or 15%

11 or 5%

0

26 or 11%

69. Personnel Office staff provide valuable services to the college.

72 or 30%

112 or 47%

31 or 13%

5 or 2%

0

17 or 7%

Instruction

70. Instructional support staff are courteous and helpful.

68 or 28%

118 or 48%

23 or 9%

2 or 1%

0

36 or 15%

71. Instructional polices and procedures are effectively communicated.

45 or 18%

103 or 42%

40 or 16%

9 or 4%

3 or 1%

44 or 18%

72. Faculty are courteous, helpful and respond to requests within a reasonable time.    

68 or 28%

104 or 42%

33 or 13%

4 or 2%

1 or .4%

36 or 15%

73. Instructional administrators are courteous, helpful and respond to requests within a reasonable time.

57 or 23%

112 or 46%

31 or 13%

7 or 3%

4 or 2%

32 or 13%

Continuing Education

74. Staff are courteous and helpful.

65 or 26%

89 or 36%

25 or 10%

7 or 3%

2 or 1%

58 or 24%

75. I have taken a continuing education course in the past year.

24 or 10%

30 or 12%

30 or 12%

39 or 16%

29 or 12%

91 or 37%

76. Continuing education programs and services are effectively communicated to faculty and staff. 

36 or 15%

82 or 35%

46 or 19%

22 or 9%

8 or 3%

44 or 18%

77. I have recommended a continuing education course to family or friends in the past year.

56 or 23%

88 or 36%

23 or 9%

17 or 7%

10 or 4%

50 or 20%

78. Continuing education courses serve as a bridge to curriculum coursework.

39 or 16%

79 or 33%

39 or 16%

9 or 4%

7 or 3%

70 or 29%

Learning Resource Center  (Library and Media Center)

79. Staff are courteous and helpful.

78 or 32%

111 or 45%

19 or 8%

5 or 2%

5 or 2%

28 or 11%

80. Variety and types of services are adequate.

52 or 21%

132 or 54%

16 or 7%

7 or 3%

1 or .4%

37 or 15%

81. LRC resources are up-to-date and readily available.

47 or 19%

113 or 46%

31 or 13%

5 or 2%

3 or 1%

47 or 19%

82. Procedures to access services are communicated and easy to follow.

34 or 14%

117 or 48%

29 or 12%

14 or 6%

3 or 1%

48 or 20%

83. LRC resources meet the needs of instruction.

33 or 13%

102 or 42%

27 or 11%

8 or 3%

6 or 2%

70 or 28%

84. Training and assistance in accessing LRC resources are adequate.

40 or 17%

92 or 38%

43 or 18%

8 or 3%

4 or 2%

56 or 23%

85. The hours of operation are satisfactory.  

50 or 21%

127 or 52%

18 or 7%

3 or 1%

1 or .4%

43 or 18%

86. The workspaces and environment are conducive to study.

48 or 20%

116 or 48%

17 or 7%

5 or 2%

2 or 1%

53 or 22%

87. The media center responds to requests within a reasonable time.

48 or 20%

104 or 43%

25 or 10%

10 or 4%

1 or .4%

55 or 23%

88. Audiovisual equipment is current and maintained in good working order.

43 or 17%

99 or 40%

28 or 11%

13 or 5%

4 or 2%

60 or 24%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

89. Media center services (audio, video and graphic production, teleconferencing) meet my needs.

25 or 11%

97 or 42%

33 or 14%

8 or 3%

5 or 2%

63 or 27%

90. I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

31 or 13%

87 or 36%

32 or 13%

16 or 7%

10 or 4%

66 or 27%

Learning Lab

91. Staff are courteous and helpful.

76 or 31%

88 or 36%

13 or 5%

4 or 2%

1 or .4%

61 or 25%

92. The hours of operation are satisfactory.

50 or 20%

96 or 39%

16 or 6%

13 or 5%

1 or .4%

72 or 29%

93. Adequate staff are available to respond to the needs of students, staff, and faculty.

41 or 17%

78 or 32%

31 or 13%

13 or 5%

5 or 2%

76 or 31%

94. Staff are knowledgeable and competent in helping students, faculty and staff.

48 or 20%

84 or 34%

33 or 13%

6 or 2%

1 or .4%

73 or 30%

95. Computers are available when needed.

37 or 15%

78 or 32%

28 or 12%

10 or 4%

1 or .4%

88 or 36%

96. Software needed to supplement instruction is available.

36 or 15%

82 or 35%

26 or 11%

4 or 2%

1 or .4%

86 or 37%

Student Development

97. Staff are courteous and helpful with students, faculty and staff.  

80 or 34%

102 or 43%

19 or 8%

4 or 2%

1 or .4%

29 or 12%

98. Policies and procedures accommodate students, faculty, and staff.

55 or 22%

111 or 45%

27 or 11%

10 or 4%

4 or 2%

38 or 16%

99. Student access to counselors is adequate.

37 or 15%

89 or 37%

32 or 13%

16 or 7%

3 or 1%

60 or 25%

100. The admissions process is effective in placing students in appropriate programs.

29 or 12%

89 or 37%

43 or 18%

20 or 8%

7 or 3%

51 or 21%

101. Orientation activities for new students are effective.

30 or 12%

93 or 38%

33 or 14%

14 or 6%

3 or 1%

70 or 29%

102. Student access to career and job center services is adequate.

37 or 15%

89 or 36%

29 or 12%

10 or 4%

5 or 2%

74 or 30%

103. The registration process is satisfactory.

31 or 13%

84 or 35%

37 or 15%

27 or 11%

17 or 7%

45 or 19%

104. The TRAC (telephone registration) is satisfactory.

47 or 20%

99 or 42%

25 or 11%

8 or 3%

3 or 1%

56 or 24%

105. Services of the registrar's office are adequate to meet my needs.

66 or 28%

99 or 42%

30 or 13%

3 or 1%

0

38 or 16%

106. Recruiting activities and materials effectively portray the college.

29 or 12%

98 or 41%

38 or 16%

8 or 3%

5 or 2%

63 or 26%

107. Enrollment management services are adequate to meet my needs.

30 or 12%

91 or 37%

39 or 16%

11 or 5%

4 or 2%

68 or 28%

108. Student activities are effective in promoting student interests.

33 or 14%

89 or 37%

38 or 16%

15 or 6%

5 or 2%

62 or 25%

109. Student Government Association (SGA) is effective in promoting student interests.

32 or 13%

78 or 32%

43 or 18%

15 or 6%

5 or 2%

70 or 29%

110. Student athletics are effective in promoting student interests.

38 or 16%

82 or 34%

41 or 17%

14 or 6%

7 or 3%

62 or 25%

111. Financial aid assistance and information are readily available to students.

44 or 18%

108 or 44%

22 or 9%

11 or 5%

3 or 1%

56 or 23%

112. Switchboard services are satisfactory.

92 or 38%

106 or 44%

15 or 6%

6 or 2%

0

24 or 10%