Cape Fear Community College

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don't Know

12.   The Institutional Effectiveness process is effectively communicated.

50 or 16%

89 or 28%

45 or 14%

34 or 11%

82 or 26%

13.   I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.  

70 or 22%

88 or 28%

40 or 13%

27 or 9%

75 or 24%

Public Information

14.   CFCC publications are accurate, attractive and present a positive image of the college to the public.

104 or 33%

174 or 55%

14 or 4%

3 or 1%

13 or 4%

15.   CFCC programs and services are effectively promoted to the public.

78 or 25%

158 or 50%

42 or 13%

6 or 2%

21 or 7%

16.   Requests for public information services are handled in a professional manner.

66 or 21%

118 or 37%

14 or 4%

7 or 2%

99 or 31%

17.   The Public Information Office provides the services you need. If not, what services would you suggest?

57 or 18%

114 or 36%

8 or 3%

8 or 3%

108 or 34%

Printing Services

18.   Printing Services staff is courteous and polite.

163 or 52%

93 or 29%

7 or 2%

5 or 2%

41 or 13%

19.   Photocopy requests are processed in a timely manner.

145 or 46%

89 or 28%

13 or 4%

4 or 1%

58 or 18%

20.   Photocopy requests are processed correctly.

132 or 42%

105 or 33%

9 or 3%

2 or 1%

58 or 18%

21.   Publication requests are handled in a timely manner.

112 or 35%

80 or 25%

10 or 3%

6 or 2%

96 or 30%

22.   The Printing Services department provides all the services my department needs. If not, what services would you suggest?

120 or 38%

110 or 35%

8 or 3%

2 or 1%

64 or 20%

Business Office

23.   Staff is courteous and helpful.

124 or 39%

145 or 46%

18 or 6%

10 or 3%

12 or 4%

24.   Quality of services provided by the cashier's window is satisfactory.

111 or 35%

130 or 41%

19 or 6%

10 or 3%

39 or 12%

25.   The business office provides adequate and timely budget reports to departments. 

42 or 13%

66 or 21%

19 or 6%

8 or 3%

168 or 53%

26.   Final budget allocations are relayed to department-level personnel. 

35 or 11%

71 or 22%

11 or 3%

8 or 3%

178 or 56%

27.   Budget transfers are clear and made known to the programs involved.

23 or 7%

63 or 20%

20 or 6%

14 or 4%

175 or 56%

28.   Payroll services are adequate to meet my needs. 

97 or 31%

141 or 45%

27 or 9%

15 or 5%

19 or 6%

29.   Services for parking are satisfactory for my needs.

64 or 20%

134 or 42%

34 or 11%

50 or 16%

24 or 8%

30.   My travel requests are processed within a reasonable time.

60 or 19%

98 or 31%

13 or 4%

7 or 2%

124 or 39%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don't Know

Purchasing/Receiving, Inventory, Mailroom

31.   Staff is courteous and helpful.

150 or 47%

88 or 28%

3 or 1%

3 or 1%

54 or 17%

32.   My purchase requisitions are processed within a reasonable time.

76 or 24%

91 or 29%

20 or 6%

9 or 3%

97 or 31%

33.   Purchasing policies and procedures are communicated and easy to follow.

64 or 20%

104 or 33%

16 or 5%

19 or 6%

89 or 28%

34.   Inventory procedures are effectively communicated and easy to follow.

64 or 20%

94 or 30%

16 or 5%

7 or 2%

110 or 35%

35.   Mailroom services are satisfactory.

112 or 35%

111 or 35%

11 or 3%

4 or 1%

58 or 18%

Computer Services

36.   Staff is courteous and helpful.

157 or 50%

104 or 33%

7 or 2%

1 or 0%

34 or 11%

37.   HELP desk calls/requests for services are handled within a reasonable time.

120 or 38%

114 or 36%

15 or 5%

4 or 1%

39 or 12%

38.   Technical support provided by computer services is adequate for my needs. 

114 or 36%

118 or 37%

20 or 6%

9 or 3%

38 or 12%

39.   Training for the use of computers and software meets my needs.

84 or 27%

123 or 39%

26 or 8%

11 or 3%

54 or 17%

Information Technology

40.   Information technology available at CFCC is adequate to meet the needs of the college.

59 or 19%

130 or 41%

40 or 13%

9 or 3%

62 or 20%

41.   Replacement of college computers and software is consistent with current technology.

46 or 15%

125 or 40%

48 or 15%

29 or 9%

51 or 16%

42.   Computer equipment in my work area is adequate for my needs.

62 or 20%

142 or 45%

45 or 14%

24 or 8%

29 or 9%

43.   Computer software in my work area is up-to-date and adequate for my needs.

57 or 18%

138 or 44%

47 or 15%

20 or 6%

36 or 11%

Bookstore

44.   Staff is courteous and helpful.

102 or 32%

123 or 39%

8 or 3%

4 or 1%

59 or 19%

45.   Required texts and materials are available for students and classroom use in a reasonable time.

71 or 23%

105 or 33%

25 or 8%

7 or 2%

91 or 29%

46.   The hours of operation are satisfactory.

71 or 23%

123 or 39%

11 or 4%

7 or 2%

85 or 27%

Food Services

47.   Staff is courteous and helpful.

82 or 26%

135 or 43%

18 or 6%

9 or 3%

56 or 18%

48.   The quality and variety of food selections are satisfactory.

31 or 10%

115 or 36%

59 or 19%

34 or 11%

60 or 19%

49.   Hours of operation are satisfactory.

63 or 20%

161 or 51%

4 or 1%

6 or 2%

67 or 21%

50.   Maintenance and cleanliness of the food services area are satisfactory.

66 or 21%

170 or 54%

8 or 3%

4 or 1%

55 or 17%

Housekeeping Services

51.   Staff is courteous and helpful.

129 or 41%

148 or 47%

12 or 4%

1 or 0%

12 or 4%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don't Know

52.   Variety and types of housekeeping services provided are adequate.

61 or 19%

158 or 50%

45 or 14%

30 or 9%

7 or 2%

53.   Buildings and classrooms are clean and well kept.

54 or 17%

140 or 44%

69 or 22%

36 or 11%

5 or 2%

54.   Bathrooms are clean and stocked adequately.

67 or 21%

152 or 48%

56 or 18%

20 or 6%

5 or 2%

55.   Overall, housekeeping services are satisfactory.

61 or 19%

156 or 49%

56 or 18%

23 or 7%

5 or 2%

Facilities Maintenance

56.   Staff is courteous and helpful.

60 or 19%

145 or 46%

37 or 12%

22 or 7%

30 or 9%

57.   Staff responds to requests for services within a 5-day timeframe.

31 or 10%

97 or 31%

71 or 22%

37 or 12%

57 or 18%

58.   Procedures for requesting services are effectively communicated.

35 or 11%

133 or 42%

57 or 18%

26 or 8%

48 or 15%

59.   The buildings and grounds are maintained in good functional order.

38 or 12%

165 or 52%

48 or 15%

27 or 9%

17 or 5%

60.The general appearance of the college landscape is attractive and neat.

85 or 27%

166 or 53%

14 or 4%

12 or 4%

17 or 5%

61.   Maintenance and upkeep of college facilities are satisfactory.

39 or 12%

146 or 46%

62 or 20%

26 or 8%

21 or 7%

Safety and Security

62.   Emergency and evacuation procedures are adequate.

48 or 15%

162 or 51%

30 or 10%

11 or 3%

49 or 16%

63.   CFCC has a safety plan that is updated periodically and available on the CFCC Intranet.

34 or 11%

129 or 41%

9 or 3%

5 or 2%

114 or 36%

64.   I know where to go for first aid services.

30 or 9%

112 or 35%

58 or 18%

31 or 10%

56 or 18%

65.   Prompt action is taken when a security or safety problem arises.

32 or 10%

128 or 41%

44 or 14%

17 or 5%

73 or 23%

66.   Campus security is satisfactory.

29 or 9%

139 or 44%

56 or 18%

25 or 8%

44 or 14%

67.   Lighting in parking areas is adequate.

32 or 10%

150 or 47%

46 or 15%

18 or 6%

45 or 14%

Personnel Office

68.   Staff is knowledgeable about policies and procedures.

91 or 29%

164 or 52%

9 or 3%

6 or 2%

39 or 12%

69.   Staff follows policies and procedures and administers them accordingly.

78 or 25%

152 or 48%

12 or 4%

8 or 3%

58 or 18%

70.   Personnel policies are communicated effectively.

72 or 23%

145 or 46%

31 or 10%

9 or 3%

47 or 15%

71.   Personnel office staff provides valuable services to the college.

91 or 29%

151 or 48%

9 or 3%

8 or 3%

40 or 13%

72.   Benefit information is provided and explained in a manner that is easily understood.

66 or 21%

144 or 46%

33 or 10%

7 or 2%

50 or 16%

73.   Benefit enrollments are handled properly.

68 or 22%

148 or 47%

9 or 3%

5 or 2%

70 or 22%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don't Know

74.   I am aware that an open enrollment period is held annually for employees to change their benefit elections.

88 or 28%

153 or 48%

4 or 1%

4 or 1%

56 or 18%

75.   Personnel recruitment process is handled in an organized, consistent manner in accordance with college policies.

61 or 19%

122 or 39%

16 or 5%

15 or 5%

86 or 27%

Student Development

76.   Staff is courteous and helpful with students, faculty and staff.  

83 or 26%

148 or 47%

17 or 5%

4 or 1%

55 or 17%

77.   Policies and procedures accommodate students, faculty, and staff.

63 or 20%

145 or 46%

25 or 8%

8 or 3%

61 or 19%

78.   Student access to counselors is adequate.

41 or 13%

111 or 35%

31 or 10%

10 or 3%

111 or 35%

79.   The admissions process is effective in placing students in appropriate programs.

33 or 10%

125 or 40%

38 or 12%

14 or 4%

93 or 29%

80.   Orientation activities for new students are effective.

33 or 10%

112 or 35%

30 or 9%

7 or 2%

119 or 38%

81.   Student access to career and job center services is adequate.

37 or 12%

118 or 37%

15 or 5%

3 or 1%

128 or 41%

82.   The registration process is satisfactory.

27 or 9%

110 or 35%

59 or 19%

33 or 10%

74 or 23%

83.   The TRAC (telephone registration) is satisfactory.

36 or 11%

128 or 41%

31 or 10%

10 or 3%

101 or 32%

84.   Services of the registrar's office are adequate to meet my needs.

49 or 16%

144 or 46%

10 or 3%

8 or 3%

90 or 28%

85.   Recruiting activities and materials effectively portray the college.

37 or 12%

139 or 44%

15 or 5%

7 or 2%

106 or 34%

86.   Enrollment management services are adequate to meet my needs.

40 or 13%

116 or 37%

11 or 3%

5 or 2%

126 or 40%

87.   Student activities are effective in promoting student interests.

34 or 11%

133 or 42%

21 or 7%

9 or 3%

104 or 33%

88.   Student Government Association (SGA) is effective in promoting student interests.

31 or 10%

122 or 39%

20 or 6%

7 or 2%

112 or 36%

89.   Student athletics are effective in promoting student interests.

44 or 14%

126 or 40%

19 or 6%

9 or 3%

100 or 32%

90.   Financial aid assistance and information are readily available to students.

45 or 14%

136 or 43%

15 or 5%

9 or 3%

93 or 29%

91.   Switchboard services are satisfactory.

79 or 25%

152 or 48%

13 or 4%

5 or 2%

49 or 16%

Instruction

92.   Instructional support staff is courteous and helpful.

108 or 34%

130 or 41%

4 or 1%

3 or 1%

61 or 19%

93.   Instructional polices and procedures are effectively communicated.

71 or 22%

135 or 43%

18 or 6%

5 or 2%

72 or 23%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don't Know

94.   Faculty is courteous, helpful and respond to requests within a reasonable time.    

92 or 29%

143 or 45%

5 or 2%

2 or 1%

59 or 19%

95.   Instructional administrators are courteous, helpful and respond to requests within a reasonable time.

93 or 29%

134 or 42%

10 or 3%

5 or 2%

56 or 18%

Distance Learning

96.   CFCC should offer more distance learning:

        a.     Online Internet courses

64 or 20%

101 or 32%

24 or 8%

11 or 3%

99 or 31%

        b.     Video-based Telecourses

29 or 9%

88 or 28%

48 or 15%

19 or 6%

107 or 34%

        c.     Hybrid courses (mix of online and classroom instruction)

49 or 16%

93 or 30%

32 or 10%

6 or 2%

108 or 34%

97.   Currently, the training provided to prepare faculty to teach distance learning courses is adequate.

9 or 3%

54 or 17%

45 or 14%

34 or 11%

160 or 51%

Downtown Campus Learning Resource Center  (Library and Media Center)

98.      Staff is courteous and helpful.

74 or 23%

139 or 44%

131 or 10%

12 or 4%

48 or 15%

99.      Variety and types of services are adequate.

61 or 19%

159 or 50%

11 or 3%

7 or 2%

63 or 20%

100.    LRC resources are up-to-date and readily available.

56 or 18%

147 or 47%

14 or 4%

9 or 3%

72 or 23%

101.    Procedures to access services are communicated and easy to follow.

43 or 14%

139 or 44%

27 or 9%

9 or 3%

74 or 23%

102.    LRC resources meet the needs of instruction.

40 or 13%

129 or 41%

21 or 7%

6 or 2%

93 or 29%

103.    Training and assistance in accessing LRC resources are adequate.

38 or 12%

140 or 44%

15 or 5%

10 or 3%

82 or 26%

104.    The hours of operation are satisfactory.  

47 or 15%

159 or 50%

9 or 3%

6 or 2%

70 or 22%

105.    The workspaces and environment are conducive to study.

50 or 16%

140 or 44%

20 or 6%

7 or 2%

72 or 23%

106.    The media center responds to requests within a reasonable time.

49 or 16%

118 or 37%

20 or 6%

7 or 2%

91 or 29%

107.    Audiovisual equipment is current and maintained in good working order.

38 or 12%

118 or 37%

30 or 9%

9 or 3%

95 or 30%

108.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

39 or 12%

120 or 38%

23 or 7%

7 or 2%

105 or 33%

109.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

41 or 13%

111 or 35%

25 or 8%

15 or 5%

99 or 32%

North Campus Learning Resource Center  (Library and Media Center)

110.    Staff is courteous and helpful.

53 or 17%

49 or 16%

3 or 1%

1 or 0%

187 or 59%

111.    Variety and types of services are adequate.

26 or 8%

56 or 18%

7 or 2%

1 or 0%

196 or 62%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don't Know

112.    LRC resources are up-to-date and readily available.

24 or 8%

53 or 17%

5 or 2%

2 or 1%

196 or 62%

113.    Procedures to access services are communicated and easy to follow.

22 or 7%

54 or 17%

8 or 3%

2 or 1%

196 or 62%

114.    LRC resources meet the needs of instruction.

21 or 7%

49 or 16%

4 or 1%

2 or 1%

199 or 63%

115.    Training and assistance in accessing LRC resources are adequate.

22 or 7%

52 or 16%

6 or 2%

2 or 1%

191 or 60%

116.    The hours of operation are satisfactory.  

24 or 8%

56 or 18%

6 or 2%

3 or 1%

188 or 59%

117.    The workspaces and environment are conducive to study.

32 or 10%

58 or 18%

1 or 0%

1 or 0%

183 or 53%

118.    The media center responds to requests within a reasonable time.

21 or 7%

42 or 13%

2 or 1%

1 or 0%

210 or 66%

119.    Audiovisual equipment is current and maintained in good working order.

27 or 9%

44 or 14%

5 or 2%

1 or 0%

199 or 63%

120.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

22 or 7%

46 or 15%

5 or 2%

1 or 0%

205 or 65%

121.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

24 or 8%

45 or 14%

13 or 4%

5 or 2%

188 or 60%

Downtown Campus Learning Lab

122.    Staff is courteous and helpful.

90 or 28%

96 or 30%

7 or 2%

1 or 0%

101 or 32%

123.    The hours of operation are satisfactory.

53 or 17%

105 or 33%

10 or 3%

8 or 3%

118 or 37%

124.    Staff is knowledgeable and competent in helping students, faculty and staff.

74 or 23%

96 or 30%

11 or 3%

4 or 1%

113 or 36%

125.    Adequate space to house staff and students.

44 or 14%

80 or 25%

33 or 10%

13 or 4%

123 or 39%

126.    Workspace and environment are conducive to work and study.

50 or 16%

94 or 30%

22 or 7%

10 or 3%

112 or 35%

127.    Computers are available when needed.

45 or 14%

87 or 28%

20 or 6%

5 or 2%

134 or 42%

128.    Adequate software to supplement instruction is available.

49 or 16%

95 or 30%

10 or 3%

4 or 1%

135 or 43%

North Campus Learning Lab

129.    Staff is courteous and helpful.

46 or 15%

33 or 10%

4 or 1%

2 or 1%

206 or 65%

130.    The hours of operation are satisfactory.

25 or 8%

48 or 15%

3 or 1%

3 or 1%

212 or 67%

131.    Staff is knowledgeable and competent in helping students, faculty and staff.

37 or 12%

38 or 12%

2 or 1%

3 or 1%

211 or 67%

132.    Adequate space to house staff and students.

28 or 9%

48 or 15%

0 or 0%

1 or 0%

208 or 66%

133.    Workspace and environment are conducive to work and study.

30 or 9%

47 or 15%

1 or 0%

1 or 0%

207 or 66%

134.    Computers are available when needed.

28 or 9%

46 or 15%

1 or 0%

1 or 0%

211 or 67%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don't Know

135.    Adequate software to supplement instruction is available.

27 or 9%

44 or 14%

1 or 0%

1 or 0%

212 or 67%

Continuing Education

136. Staff is courteous and helpful.

66 or 21%

115 or 36%

9 or 3%

2 or 1%

109 or 34%

137. I have taken a continuing education course in the past year.

24 or 8%

26 or 8%

58 or 18%

40 or 13%

145 or 46%

138. Continuing education programs and services are effectively communicated to faculty and staff.

36 or 11%

116 or 37%

34 or 11%

18 or 6%

89 or 28%

139. I have recommended a continuing education course to family or friends in the past year.

57 or 18%

103 or 33%

21 or 7%

21 or 7%

94 or 30%

140. Continuing education courses may serve as a bridge to curriculum coursework.

60 or 19%

119 or 38%

7 or 2%

4 or 1%

107 or 34%