Full-Time Faculty Comments
Faculty and Staff Survey, Spring, 2002
RESOURCE DEVELOPMENT (FOUNDATION AND GRANTS)
1. Staff is courteous and helpful.
p1. Pat Hickmon – enthusiasm, friendly, helpful, supportive.
s1. Fall ’01 semester, Pat Hickmon and her staff helped me to develop a class project in which the students acted as advocates for a community organization or as a funding agency. Ms. Hickmon was very generous with her time and expertise. The students enjoyed and appreciated the time she took with them. This project was very successful. That the Resource Development agents are so willing to support and assist in an academic project says a great deal about their commitment to our students. I commend them and would like to publicly express my appreciation.
2. Policies and information about grants and the Foundation are effectively communicated.
v. We need a grant writer – especially in times of budget crunch.
3. I am aware that the Foundation supports special faculty and staff projects.
4. I am aware that I can designate my Campus Fund Drive contribution to any option listed on the giving sheet.
5. I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.
b. I’ve heard of them but not sure of their responsibilities to faculty and staff.
g. Didn’t know they could help with a faculty/departmental project.
INSTITUTIONAL DEVELOPMENT (INSTITUTIONAL EFFECTIVENESS)
6. Staff is courteous and helpful.
q. Patsy is courteous and helpful.
7. Requests for services or information are handled within a reasonable time.
k1. How can Institutional Effectiveness help faculty?
8 Assistance provided to departments in planning for institutional effectiveness is satisfactory.
9. The process and procedures for planning and institutional effectiveness are effectively communicated.
10. I have sufficient opportunities to be involved in planning in my department.
h1. Sometimes it’s hard because of student load.
i1. Because of student load I am unable to be involved in planning.
11. Staff is courteous and helpful.
a1. Trixi is wonderful!
12. Requests for public information services are handled in a reasonable time.
13. I feel CFCC’s programs and services are effectively promoted to the public.
a. I feel that more emphasis should be placed on recruiting, especially from high schools for the vocational/technical programs. It should not be the instructor’s job to recruit.
i. Ads sometimes imply that all that is required for admission is to show up on registration day.
14. College publications are accurate and appealing.
15. Staff is courteous and helpful.
w. Sometimes staff is rude.
s1. Gloria and Eva are very supportive and helpful no matter what my copy needs. They have often given me guidance about copying that has saved me time and resources.
16. Copy center requests are processed in a reasonable time.
o. The copy center does a great job, however I wish we had something like “express” copying as a service also. If I think of something “creative” the night before, I would like to be able to pop in to the copy center and get it copied on the spot. Just a suggestion.
w. Time frame – frequently not ready at requested time.
l1. Requests for the copy center take too long. Many times I five one week notice – which I believe is adequate time – not done.
17. Copies are performed correctly.
s. Too many errors in copying tests, etc.
v. Often find pages missing from copies.
w. Incorrect copies (sometimes)
f1. Big improvement in Copy Center service over the last year!.
s1. In an effort to save time and resources, I often request copying that requires additional handling such as cutting copies in half then drilling holes in either the top or bottom. Gloria and Eva have always been willing to do whatever meets my needs. Best of all, they always get it right! On the rare instance that they were not able to decipher my multiple instructions, they have called me for clarification. I truly appreciate their expertise, assistance and support.
18. Staff is courteous and helpful.
19. Printing requests are processed in a reasonable time.
20. Staff is courteous and helpful.
v. Notification of phone system and training schedule wholly unrealistic.
21. Quality of services provided by the cashier’s window is satisfactory.
p1. It is difficult to get petty cash. I had to make four trips to get a receipt reimbursed.
22. The business office provides adequate and timely budget reports to departments.
v. Would like to access online (using SS#/code).
23. Final budget allocations are relayed to department-level personnel.
24. Budget transfers are clear and made known to the programs involved.
a. The budget printout is confusing and isn’t presented each month.
25. Payroll services are adequate to meet my needs.
f1. Direct deposit forms need to be sent out earlier. Consistently, I get mine 2-7 days after payday.
p1. Checks like longevity added to salary increase taxes. Would be nice to have separate checks.
r1. Is it possible to have the allotments/charity deductions listed by organization? Loretta does an outstanding job!!
26. Services for parking are satisfactory for my needs.
f. Faculty and staff should not have to pay for parking
q. Parking seems to be a problem for part-timers.
27. My travel requests are processed within a reasonable time.
f1. Travel advance money is often not available prior to a conference, even when advanced approval is given.
PURCHASING/RECEIVING, INVENTORY, MAILROOM
28. Staff is courteous and helpful.
r. 28 and 32. Interactions with this department have always been friendly, courteous and helpful. I made a suggestion on a product and the suggestion was not only received well, but seemed to be appreciated.
p1. David Long – great – efficient, smile.
29. My purchase requisitions are processed within a reasonable time.
q. It could be faster.
j1. Purchasing has always been understaffed and overworked. Ann and Sheila are troopers on their job, they deserve a RAISE!!!
30. Purchasing policies and procedures are communicated and easy to follow.
31. Inventory procedures are effectively communicated and easy to follow.
32. Mailroom services are satisfactory.
v. Turnaround time is too long
33. Staff is courteous and helpful.
c. I do not find Computer Services courteous. They always have a message on and do not return calls. Some problems can wait and some cannot (guest lecturer who cannot properly adjust equipment). Why can’t they be like Sears? At least Sears will give you a timeframe for when they will address your problem (next day, next week, between 1 and 5 etc.). I never hear anything and when you call again they act like they are being bothered. Why can’t they email us?
k1. Computer Services is attentive to my needs and performs an incredible service with minimal personnel.
p1. Staff always there when needed!
r1. 33-36. Computer Services is understaffed. In spite of this, their staff are friendly and helpful and do their best to respond to customer needs.
34. HELP desk calls/requests for services are handled within a reasonable time.
d. Sometimes when a problem arises and I am not there when it is getting fixed, a note saying technician was there, had to order part, will come back to complete would be helpful.
n. Computer HELP desk needs to have a better response to application software problems/questions than “go take a course.” Several times, calls left on HELP desk voice-mail have not been returned.
r. This item seems to have improved since last year.
s1. I have had a few challenges this semester but have always been able to count on Computer Services to help me through them. As often as not, the challenge arose from my lack of expertise. As a result, a computer services technician, most often Billy Grier, has had to decipher my needs and help me work through the challenge. Whenever I have asked for instruction so I can learn some process, Billy has been willing to provide such instruction, very patiently, I might add.
Bill Hodder is another technician that has been a major support this semester from keeping my computer under control to providing instruction in using the SmartBoard. He has even taken the time to assist one of my students when the class computer ate her disc. He was able to not only retrieve the disc but worked to help save most of her valuable work.
I could not have developed my internet course without the assistance of Doug Eyman. He is my advisor, guide, teacher and supporter. I had to learn the system quickly and Doug stayed by my side, literally, to help me through the learning curve and he is still there whenever I have a need or just want to discuss some possible project.
I believe we are very fortunate in the quality of staff we have in our computer services department.
35. Technical support provided by computer services is adequate for my needs.
36. Training for the use of computers and software meets my needs.
37. Information technology available at CFCC is adequate to meet the needs of the college.
k. Smart board computers do not have enough memory. SLOW. Won’t support same power point presentations made in learning lab.
y. We need computer labs in each classroom building open for use by students.
38. Replacement of college computers and software is consistent with current technology.
39. Computer equipment in my work area is adequate for my needs.
z. Our curriculum (Marine technology) needs a dedicated computer lab that would allow us to schedule our classes on a first priority basis. This would allow us to integrate specialized software into our existing courses.
b1. My computer takes forever to bring up my e-mail. I was told this is because of our building location connection.
n1. It would be nice to have more printers and colored printers.
r1. It would be helpful to have mass storage installed on instructor/staff computers.
40. Computer software in my work area is up-to-date and adequate for my needs.
k. Smart board computers need more memory.
o1. I would like to have the opportunity to get familiar with software my students will run into in businesses (related to what I teach) even if we don’t offer training in that software. Example: PeopleSoft and financial analysis software packages. Apparently, it’s not in the department budget and it’s not authorized to go on my computer, and these software programs usually require more/bigger/better hardware than I have available. I can’t teach it or talk about it or demonstrate it if I can’t even see it.
41. Staff is courteous and helpful.
g. Too new to tell much (Bookstore).
j. The staff is abrupt and for lack of a better word -- clueless – especially the manager.
q. 41-43. There should not be a buy-back day for textbooks in mid-semester! This invites theft or “pawning” your book.
v. Dramatic improvement in quality and responsiveness. Tough to come in and clean up mess of botched ordering.
w. Much better!
b1. Tried to get books for a class I was taking. I had my first day handout with me, which showed what I needed. The lady told me the instructor doesn’t know what she’s talking about. I got what the bookstore told me I needed. It was wrong. The instructor was right, and the materials I needed weren’t in until the third week of class.
f1. 41-42. I constantly get reports from students that staff is rude and unwilling to help. I have, once or twice, experienced this myself. Weeks into the semester, I still had not gotten texts I had ordered in October so as to avoid problems.
42. Required texts and materials are available for students and classroom use in a reasonable time.
a. Every semester the bookstore has failed to acquire all of the books I require, even though I put ISBN numbers and contact persons on my order forms.
b. Miscommunication sometimes happens.
d. I’m sure this will get better next semester. If there is some way instructors could be notified if books are not in before semester begins and when they will be expected.
g. Too new to tell much (Bookstore).
i. Text unavailability has been frustrating to students.
j. Personally, I did not receive my books for my class until 3 weeks into the program. It is unacceptable and I hope it was just because there was a transition going on.
k. Text book was not available when class started in fall.
r. I suppose the poor performance in this area is due to this being the first year of operation for this management.
e1. Major problem getting some text. Some as much as a month late.
43. The hours of operation are satisfactory
g. Too new to tell much (Bookstore).
44. Staff is courteous and helpful.
r. 44-47. I haven’t used Food Services since they moved.
45. The quality and variety of food selections are satisfactory.
i. Major improvement with new facility.
q. We need a food court approach – burgers or subs, pizza, smoothies, etc.
k1. More vegetables without cheese sauce.
46. Hours of operation are satisfactory.
g. Really close at 11:00 am on Friday as per the PIO events monitor S building, 2nd floor elevator lobby.
47. Maintenance and cleanliness of the food services area are satisfactory.
48. Staff is courteous and helpful.
a. 48-52 Housekeeping in my classroom is non-existent. I was informed years ago that complaining would only be ignored, and I was correctly informed. When the contractor was let go and housekeeping became staff I thought things would change. I was naive. Things have gotten worse. I am now expected to clean my own office, sweep and mop my classroom, clean the desks, clean the blackboard and on occasion, empty the trashcans. Complaining does no good. It just aggravates the department, who in retaliation do less.
s. 48-52. The dry-erase boards in the N wing are not correctly cleaned. Please use the correct cleaners.
k1. Housekeeping manager treats staff in rude and demeaning manner. Supervision of evening housekeeping is poor. Daytime housekeeping is attentive to needs of faculty/staff/students.
49. Variety and types of housekeeping services provided are adequate.
d. 49, 50 Floors are the biggest problem I see. They need to be immaculate for areas of the college where treatment services are available. Bathrooms are much improved. The problem with the bathrooms are the people who use them and not the people who maintain them.
f. Classrooms are not even swept on a nightly basis. Floors only cleaned one time per semester. Very little dusting.
e1. Getting better but appearance of the college still needs attention.
g1. Computers, monitors and computer desks in labs are never dusted. Housekeeping should keep up with this better.
r1. 49-50. All computer labs need to be swept and dusted regularly. Currently, whiteboards are clean and wastebaskets emptied – only whiteboards should be cleaned with plain water – no detergent – then buffed dry.
50. Buildings and classrooms are clean and well kept.
b. Floors are sometimes dirty.
f. Floors only cleaned one time per semester. Very little dusting.
r. 50-52. A definite improvement, especially the bathrooms.
f1. My classrooms are still often dirty and dusty, even computer labs. I find myself cleaning up frequently.
51. Bathrooms are clean and stocked adequately.
f. Toilets are cleaned but floors are awful.
n1. Linda does an excellent job in my area!
o1. Cleaning has improved and maybe the restrooms are just as over crowded as the buildings are, but they usually smell bad and look grimy.
52. Overall, housekeeping services are satisfactory.
f. We have new buildings that are already becoming run down. May be lack of supervision.
s1. I truly appreciate the efforts of the housekeeping services staff. I have been to many bathrooms throughout this campus and you can tell that someone has been working hard to maintain them. I know that in some areas this is a major challenge but the staff person’s efforts are visible. In my mind, you can tell the quality of an establishment by how effectively they keep their personal facilities and ours are kept very well.
My classrooms are kept well considering the amount of traffic they receive. I have been in classrooms in other facilities where your shoes scraped with the dirt and sand, but I have never experienced this situation here. Again, I believe we are fortunate in the quality of staff we have in our housekeeping.
53. Staff is courteous and helpful.
e. Maintenance staff heads seem to be indifferent to Vocational Department.
i. A major improvement from the last couple of years.
p1. Phil Brown and Henry Tootoo – always professional – always helpful – always a smile.
54. Staff responds to requests for services within a 5-day timeframe.
a. Housekeeping falls under facilities maintenance. The behavior and job performance exhibited by housekeeping is a direct reflection on the Director of the Maintenance Department.
e. Seems to be a slow response (or none) sometimes from Maintenance Department. Also, use of the “CFCC owned” truck seems to sole property of Maintenance Department and some departments need it from time to time.
g. Do get an initial response most of the time (within this 5 day time frame), no follow-up about when work will be initiated, progress, or continued if stop part way through. MT still awaiting installation of bio lab tables taking up storage space since last fall. Awaiting plumbing work – we understand about their ‘freezing machine’ but can’t one be rented or work contracted out if ours can’t be fixed? Might want to include a question about timeliness of requested work completion.
t. Five days! That’s way too long when you have an overheated classroom. Some requests require immediate attention so a class is not cancelled.
v. Many requests ignored entirely. Need feedback form (in-process, prioritized, etc…) particularly for time sensitive requests.
c1. On October 11, 2001 I submitted a work order requesting the removal of 3 lab tables in S-209. Removal requires the cap of plumbing and electrical re-wiring. With the passage of Christmas break and recently spring break, this work has yet to be completed. My new lab tables have sat in shipping and receiving since 10/15/01. Status of the project is only given upon my prompting. Repeated calls to the maintenance department go unreturned. During the last IE retreat _______ intoned, “We hear you,” in reference to the poor maintenance surveys of 2001. I could not be more disgusted with the maintenance department and their handling of my request.
e1. Lack of feedback on job status. I was told to e-mail all requests. Then I was told to call because not everyone reads their e-mail.
j1. Acquiring the maintenance truck for any task is comparable to getting the Taliban out of the caves – a difficult task.
r1. For routine work requests.
55. Procedures for requesting services are effectively communicated.
e. Requests are sometimes “lost” along the way.
56. The buildings and grounds are maintained in good functional order.
e. Building and grounds need more preventative maintenance, not just when things break down.
f. New buildings are not kept as well as they should be and old buildings just get shabbier.
i. Smoking areas are a constant mess.
57. The general appearance of the college landscape is attractive and neat.
i. Superb landscaping.
k. Trash in flowerbeds in early morning.
58. Maintenance and upkeep of college facilities are satisfactory.
e. In my opinion the maintenance and upkeep of the college is inadequate!
SAFETY AND SECURITY
59. Emergency and evacuation procedures are adequate.
60. CFCC has a safety plan that is updated periodically and distributed to employees.
r1. Where is the safety plan?
61. I know where to go for first aid services.
b. I don’t know where to go for first aid services.
r. This is probably more my fault for not knowing than theirs.
62. Prompt action is taken when a security or safety problem arises.
v. Emergency response inadequate and sometimes negligent. Lawsuit waiting to happen.
f1. Many times I come into the building, security is not around. I still don’t feel they can offer adequate protection.
63. Campus security is satisfactory.
b. There is a high incidence of thievery in the offices. Many “non-students” hang out here and it is unsafe. Teaching at night is scary because I must walk to my car alone and sometimes cars may be far from building for others.
f. Accidents are waiting to happen. No security in distant lots after dark.
a1. Ralph, night security guy, does an excellent job.
d1. L Building security poor at night – guard sitting in lobby seldom looks up!
e1. Serious flaws in bomb threat/evacuation procedures – duplicative/confusing/not feasible. We have had numerous thefts with no apparent apprehensions and no follow-up. Thefts are not publicized.
64. Lighting in parking areas is adequate.
b. Lighting could be improved, cameras and help buttons if emergency. (UNCW has them)
o. Lighting in parking lot B is not always on. Later at night (8:00 pm-10:00 pm) it is quite dark.
65. Staff is courteous and helpful.
w. John Upton is great! He is very enthusiastic and helpful.
r1. 65-69. John and his staff do a great service to the college!
66. Staff is knowledgeable about policies and procedures and administers them accordingly.
67. Personnel policies and procedures are effectively communicated.
68. Benefit information is provided and explained in a manner that is easily understood.
f. Too much reliance on people who are selling a service.
69. Personnel Office staff provides valuable services to the college.
b. Crystal is a wonderful asset! Always prompt, kind and courteous.
s1. Our Personnel staff has gone beyond the call of duty to assist me in completing the maze of forms and information required to bring me into the CFCC system. They have walked me through processes when I was uncertain of how to proceed and have assisted me when I needed to correct some error.
I am very appreciative of the efforts Personnel makes to assist us in meeting representatives of the agencies that provide services for CFCC employees. John Upton and Crystal Droddy always seem to be looking for new ways to support and provide services for us. This is very unique in my working experience. We are very fortunate to have such a supportive and concerned staff looking out for our personnel needs.
70. Instructional support staff is courteous and helpful.
a1. 70-73. Faculty should be able to evaluate department chairs.
71. Instructional polices and procedures are effectively communicated.
f1. Lately, it seems as though policies change without much notice to instructors. Information tends to stay within administrative circles, particularly where vital information (North Campus issues for example) should be given to instructors who deserve to know.
q1. Need a faculty evaluation of supervisors and administrators. Possible 3-year rotation of department chairs based on volunteerism.
72. Faculty is courteous, helpful and respond to requests within a reasonable time.
v. Requests to faculty often done with total lack of understanding of need to teach classes, advising schedule, etc. “Phone training” is perfect example. Just prior to students needing to contact instructors, numbers change. Likewise other deadlines set without regard to mission – teaching.
p1. Rick Zigler – always helpful, wonderful leader.
Bob Philpott – always supportive – so great.
73. Instructional administrators are courteous, helpful and respond to requests within a reasonable time.
r1. Rick Zigler and Bob Philpott are outstanding.
74. Staff is courteous and helpful.
v. Have called and called again for information in one area without ever receiving a response. HRD is wonderful.
e1. I see no evidence of bridging to curriculum, but it should happen – especially ESL.
75. I have taken a continuing education course in the past year.
76. Continuing education programs and services are effectively communicated to faculty and staff.
77. I have recommended a continuing education course to family or friends in the past year.
i. Motorcycle operators course is great! Needs more advertisement.
78. Continuing education courses may serve as a bridge to curriculum coursework.
v. This would require thinking out of the box we’ve been in.
LEARNING RESOURCE CENTER (LIBRARY AND MEDIA CENTER)
79. Staff is courteous and helpful.
r. All have been courteous except one new employee who works at the main checkout desk. On the occasions that I have encountered her, I have left feeling demeaned. Not only is she not courteous, but a definite antagonistic attitude comes across.
b1. If you call looking for safety videos to use in your class, they can’t tell you if they have them. You have to go there and look for yourself.
d1. 79-90. LRC-Library and Media Center are top notch in every area. The staff are helpful, knowledgeable. Front desk library staff are courteous, helpful.
p1. Deanna Lewis – wonderful, always there to help
80. Variety and types of services are adequate.
s1. The staff at the Resource Center is wonderful. They have provided very effective and useful research classes for my students and are always ready to help my students with whatever need there may be, whether its researching some difficult topic or helping to find the right search engine for a particular topic. Whenever I have come to them for assistance, they have been supportive and very willing to work with me to meet the needs of my classes. My students and classes have been richer for their assistance.
81. LRC resources are up-to-date and readily available.
h. 83 and 94. LRC/Learning lab have no staff qualified to help students in some key technical curriculums, i.e. Instrumentation/ Electricity/ Electronics/ Marine Tech, etc. consequently these and other such students are not using the subject facilities.
LRC resources are up-to-date and readily available.
82. Procedures to access services are communicated and easy to follow.
83. LRC resources meet the needs of instruction.
h. LRC resources meet the needs of instruction.
84. Training and assistance in accessing LRC resources are adequate.
85. The hours of operation are satisfactory.
86. The workspaces and environment are conducive to study.
87. The media center responds to requests within a reasonable time.
r1. 87-89. Bay and his staff are always responsive and extremely helpful.
88. Audiovisual equipment is current and maintained in good working order.
f1. An important element of a laptop was missing when it was loaned to me.
k1. Media center should develop, implement and enforce policies that allow for short-term use of technology by all departments. Why does Marine Tech need unlimited access to 3 digital cameras while other departments can’t find a camera to borrow for one day? Laptop computers are never available for short-term use. I do not know what services are available from media center.
89. Media center services (audio, video and graphic production, teleconferencing) meet my needs.
90. I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.
91. Staff is courteous and helpful.
d1. 91-96. Yet another top notch area – always courteous and helpful.
92. The hours of operation are satisfactory.
w. Comments from students suggest that additional pm/weekend hours are needed for LRC/Learning Lab.
93. Adequate staff is available to respond to the needs of students, staff, and faculty.
f1. My students consistently complain about one certain facilitator – they have for years. The feedback he has been given doesn’t seem to change things.
k1. Could Learning Lab develop a test center. The faculty could send students to a quiet room where they could take course tests. Instructors could use instructional time for instruction and students could take test in a quiet environment and at a time convenient to student. Counselors are wonderful, but outnumbered.
s1. The Learning Lab staff has provided a number of power point classes for me over the last two semesters. The classes were excellent and the staff patient, professional, concerned and student-oriented. I am a big fan of the Learning Lab and encourage my students to use the facility. I know that they will receive the assistance they need to accomplish the projects I require. We are fortunate to have such a supportive staff helping our students.
94. Staff is knowledgeable and competent in helping students, faculty and staff.
h. Staff are knowledgeable and competent in helping students.
i. Sometimes my students’ have had trouble in getting knowledgeable assistance at the L.L.
95. Computers are available when needed.
96. Software needed to supplement instruction is available.
97. Staff is courteous and helpful with students, faculty and staff.
i. Major improvement.
e1. Lack of a Director of Enrollment Management has hurt institutional recruiting efforts. Fantastic job given staffing shortfalls.
p1. Carol Cullum – always professional –always helpful – always a smile and Kathy.
r1. 97-112. We are lucky to have such a great crew in Student Development.
98. Policies and procedures accommodate students, faculty, and staff.
p. I believe it is detrimental to instructors and to students when a counselor indicates to a student who has missed more than 20% of classes that the instructor has the authority to make an exception. When I complete an excessive absence form, it is because I am following a universal policy that I understand has no exceptions. It undermines my authority and ability to enforce the policy for the rest of my students when a student returns with “you could make an exception if you really wanted to help me.” I believe everyone on this campus must stand behind this policy in order to teach students to manage class attendance appropriately.
x. Currently the college policy on NC’s state that a student having absences in excess of 20% will receive an NC. Additionally, the college policy states that there is no distinction between excused/unexcused absences. Yet, counselors often suggest to students (who have exceeded this 20% limit) to ask the instructor for leniency. However, we are required to put the 20%/NC policy in our course outlines. If the policy is not expected to be adhered to, then perhaps we should change the policy.
f1. Too many policies have changed lately without serious faculty input. Students are still often sent to instructors with problems Student Development should be resolving.
99. Student access to counselors is adequate.
100. The admissions process is effective in placing students in appropriate programs.
o1. Students who want a four-year business degree are still being placed in the business administration degree program when they should be in the transfer program. When they say they want a business degree you should not assume they mean a two-year degree.
101. Orientation activities for new students are effective.
i. We should require mandatory orientation.
102. Student access to career and job center services is adequate.
103. The registration process is satisfactory.
b. 103,104 Registration could be better and easier. Program needs to be updated. Counseling is somewhat disorganized. Occasionally stray students show up confused and without appointments.
d. Maybe more computer terminals for allied health.
f1. There should be a prerequisite flagging system in the software to save faculty time from checking them. It’s still quite difficult the first few days of class running back and forth from the gym for drop/add.
m1. Registration has improved much since last spring. It is improving still.
104. The TRAC (telephone registration) is satisfactory.
105. Services of the registrar’s office are adequate to meet my needs.
106. Recruiting activities and materials effectively portray the college.
107. Enrollment management services are adequate to meet my needs.
108. Student activities are effective in promoting student interests.
109. Student Government Association (SGA) is effective in promoting student interests.
110. Student athletics are effective in promoting student interests.
v. In light of budget difficulties, this is an area which ought to face the ax.
m1. Students generally don’t know we have student athletics.
111. Financial aid assistance and information are readily available to students.
l1. Students complain ongoing of the treatment they receive in the financial aid office. Most often reports of rudeness and curt behavior. Students report _______ is the biggest “problem.”
112. Switchboard services are satisfactory.
a. This survey is a terrific idea. The results from last year were excellent. If nothing else, I get to release a little steam and that’s a stress relief function that makes me smile for a whole year.
l. Theft is rampant and there is no insurance for faculty owned items that are stolen.
Communication with Institutional Services is poor. E-mails are not acknowledged, work not always completed.
m. The bookstore can do a better job in ordering the right books and right number of books.
u. Faculty need an avenue to evaluate department chairs. Department chair should be a revolving position and, in my opinion, chairs need reminding that a vital part of their job is providing support, encouragement and consistent treatment to all faculty.
v. Why aren’t we evaluating the administration?
Return to the Institutional Effectiveness Surveys Menu
Return to the Institutional Effectiveness Surveys Menu