Faculty and Staff Survey, Spring 2004
Full-Time Faculty Comments
Resource Development (Foundation and Grants)
1. I am aware that the Foundation raises money from the community.
110. Why doesn’t the foundation alert faculty to grants that might be available from places beyond CFCC?
197. I was not aware the foundation is aka Resource Development until I was unable to find their extension…and no listing was found for “Foundation”, “CFCC Foundation”…etc.
2. I am aware that the Foundation awards mini-grants to faculty and staff annually.
3. I am aware that the Foundation exists primarily to provide student scholarships.
142. I thought the foundation was a fundraising entity for the college in general, with a portion of the $ set aside for scholarships. Didn’t know it was the primary reason for existing.
4. I am aware that I can designate my Campus Fund Drive contribution for a particular purpose.
5. I am aware that Foundation staff are available to assist with writing grant proposals.
307. I did not know that staff was available for assistance with writing grants.
Institutional Effectiveness (Planning, Assessment, Research)
6. I am aware that CFCC has a Planning and Research Office.
194. Have found that feedback is often not accommodated.
7. I have had contact and/or requested assistance from the planning and research office within the past year.
8. My requests for services or information have been handled within a reasonable time.
9. Products produced by this office are of good quality (CFCC FACT BOOK, website, reports, etc.).
123. Website needs to be updated more often.
10. I have visited the college’s Institutional Effectiveness (IE) website.
167. I did not know IE had it own website.
11. I am aware that CFCC has an on-going Institutional Effectiveness (planning and assessment) process.
12. The Institutional Effectiveness process is effectively communicated.
13. I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.
14. CFCC publications are accurate, attractive and present a positive image of the college to the public.
206. #14&15-The school does not give good image of all classes. They concentrate on college transfers.
15. CFCC programs and services are effectively promoted to the public.
167. It appears to me, if the subject is not medical, we do very little to promote a program.
307. There are times that it is very hard to tell the distinctions between continuing education vs. curriculum course offerings.
16. Requests for public information services are handled in a professional manner.
17. The Public Information Office provides the services you need. If not, what services would you suggest?
116. Offer a speaker’s bureau to the public using faculty and staff of CFCC.
204. Publicize faculty events such as Film Forums and panel discussions.
206. More advertisements for vocational. This is what community colleges were started for.
18. Printing Services staff is courteous and polite.
19. Photocopy requests are processed in a timely manner.
123. With 5 preps it is difficult to get all material to copy center in enough time to have it in class.
167. I have never had the PIO ask me what he could do for a program.
20. Photocopy requests are processed correctly.
21. Publication requests are handled in a timely manner.
307. Slow in getting the information returned.
22. The Printing Services department provides all the services my department needs. If not, what services would you suggest?
125. For last minute printing, provide a self-service copier for faculty and staff which can be charged to appropriate department.
189. Do most of own copying—not able to be confident of results. Turnaround time too long for general needs.
23. Staff is courteous and helpful.
123. Cashier’s are often rude to faculty.
307. They have gotten much better.
24. Quality of services provided by the cashier’s window is satisfactory.
184. When reimbursement checks are “ready,” the faculty member should be “notified” that the check is available for pick up on the campus they work at. Should not have to drive downtown.
25. The business office provides adequate and timely budget reports to departments.
26. Final budget allocations are relayed to department-level personnel.
140. 26&27- I have not seen a budget for our department since I have been working here.
27. Budget transfers are clear and made known to the programs involved.
28. Payroll services are adequate to meet my needs.
29. Services for parking are satisfactory for my needs.
116. North Campus should have reserved parking distributed between the parking lots and a guard to enforce it like downtown.
117. North Campus parking will be a problem soon. Aux parking for North Campus faculty teaching downtown is inadequate.
123. Student parking is allowed in the lot I use. I have had numerous near accidents trying to get out while they’re trying to get in.
132. Parking is still a problem.
135. Parking at the North Campus needs to be reserved for faculty-particularly before the new building is completed. We did vote not to use the spaces that had been assigned because there is no logical reason for the way it was done. Faculty offices are on both sides of the building—so spaces for faculty should also be on both sides of the building. Also, the places should be as close to the building as possible (or what’s the purpose) not just a straight line going nowhere!
184. Requests for North Campus parking to be “redesigned” have been rejected. Power struggle vice presidents should not cause faculty and staff to suffer with ill designed parking scheme. Numerous qualified instructors have volunteered to design parking on their own time. To force a bad parking layout on employees is very bad customer service. Egos need to be set aside so that a quality/equitable layout can be implemented. It would not be difficult to have a well designed layout that would please and reward hard working faculty and staff where is the Internal Customer Service? C’mon!!
197. Many times returning to my parking space after an off campus lunch, someone has taken my place. Perhaps to allay the negative moral impact, a % of the parking ticket fees collected on ones “space” could be rebated to ones quarterly parking charge, or perhaps a larger % of these ticket fees could go directly to the parking attendant on watch as additional motivation for closer observance (vigilance) during high turnover times.
30. My travel requests are processed within a reasonable time.
Purchasing/Receiving, Inventory, Mailroom
31. Staff is courteous and helpful.
32. My purchase requisitions are processed within a reasonable time.
33. Purchasing policies and procedures are communicated and easy to follow.
189. As budget and codes are not effectively communicated it is difficult to feel confident about purchases.
34. Inventory procedures are effectively communicated and easy to follow.
189. “Easy” does not accurately describe the inventory process.
35. Mailroom services are satisfactory.
148. Mail between the downtown and north campuses runs too slowly.
36. Staff is courteous and helpful.
123. All in computer services are helpful and courteous with the exception of those working with the SunSystem.
166. Dealing with any computer personnel is a pleasure, except for ____________ . He is rude, arrogant and unwilling to provide assistance of any type unless forced to do so.
189. Some very helpful, others not at all so.
37. HELP desk calls/requests for services are handled within a reasonable time.
123. Some requests are met the day you ask-others are completely ignored.
189. Desk now seems always staffed and responsive.
38. Technical support provided by computer services is adequate for my needs.
117. Not enough support hours. College has classes 08 am to 9:50 pm. Computer services hours 7:30- 5:00 p.m. Computer services management should support teaching. They should not explain why faculty and students don’t need their technical requests questioned.
124. Someone needs to check the equipment at the North campus on a regular basis, especially wireless keyboards and mice, as well as remote controls. Fore some strange reason technical support does not include replacement of batteries.
199. Need group lists maintained by computer services in email system.
306. Just barely. There particularly needs to be more cross-training between media and computer services for equipment that uses both together. Feedback on the status of requests is needed, including completion of a job.
39. Training for the use of computers and software meets my needs.
141. Because of my department’s scheduling, I very rarely can attend computer classes which are given on campus, because they conflict with my classes. I’ve requested alternate times, but being one of the few teachers with such a full regular load, they cannot accommodate those times just for me (understandable. Hence my skills are becoming obsolete.
306. The only training provided by Computer Services that I’m aware of is Groupwise and that is done well.
40. Information technology available at CFCC is adequate to meet the needs of the college.
140. Overhead projection unites for computer use have yet to be installed on the 6th floor of the McLeod building (after 4 years of waiting). Similar problem in the Science building. Installed units do not work properly.
186. Why do we continue to stay with Windows 2000. Most books show XP.
189. #40&43-Registration and advising software cumbersome and hopelessly out of date.
190. Way behind current state-of-the-art IT. NetTerm=0
306. #40-43-Barely adequate updating of hardware and software.
41. Replacement of college computers and software is consistent with current technology.
307. Technical support to the Burgaw Campus/Prison is not good. We have to bring our computers to the main campus for repairs.
42. Computer equipment in my work area is adequate for my needs.
119. Having centralized printers on the North Campus is very inconvenient to faculty who must dash back and forth between office computers and central printers that are sometimes on a different floor of the building.
141. Because my office computer has not been replaced (as most department member’s have) I have stopped trying to update many of my materials because the computer continually crashes and wastes much time.
143. Faculty computers need serious updates/new models.
43. Computer software in my work area is up-to-date and adequate for my needs.
44. Staff is courteous and helpful.
123. Counter staff are breath-takingly rude.
189. #44&45-“Service” ethic is missing. If it isn’t easy, it won’t happen. Bookstore should communicate with faculty if book(s) will not be available in time. Faculty shouldn’t have to physically check. Lack of availability should be rare not routine.
45. Required texts and materials are available for students and classroom use in a reasonable time.
46. The hours of operation are satisfactory.
140. Not available for most evening students.
47. Staff is courteous and helpful.
48. The quality and variety of food selections are satisfactory.
184. Need healthier choices, better salad choices, even McDonald salads would be better, vegetables that are not over cooked, less canned items…Let “Tidal Creek” run the operation.
206. Need more of a variety, and prices are too high for the students.
49. Hours of operation are satisfactory.
50. Maintenance and cleanliness of the food services area are satisfactory.
306. The microwave needs to be cleaned several times a day.
51. Staff is courteous and helpful.
141. Linda Johnson and Sue Flowers should be commended for their cheerfulness, thoroughness, etc. for putting in a true full days work in maintaining the school buildings.
189. Linda is outstanding. Give her a big raise!
52. Variety and types of housekeeping services provided are adequate.
109. You need more staff to clean the floors daily and thoroughly. Those women are overworked already!
206. The office in the vocational area shop offices need cleaned more than just once a semester.
306. #52&53-They are improving over past years. Thank you for providing individual trash baskets in toilet stalls.
53. Buildings and classrooms are clean and well kept.
109. Classrooms are dirty. Floors have dust bunnies desks contain trash (W-040, W-060).
133. Floors and carpets could be better maintained.
143. Offices never vacuumed, rarely dusted. Nothing has changed from their bad report last year.
202. Offices in my area are never thoroughly cleaned, and are only vacuumed once a year.
54. Bathrooms are clean and stocked adequately.
134. In the N building, Miss Sue does an excellent job. She was out recently due to an injury and we could tell a big difference.
142. Bathrooms are much better than previously. I have been caught without tissue twice.
306. Stocking of paper towels is not done as frequently as necessary and the dispenser breaks repeatedly. Another type of dispenser would be an improvement.
55. Overall, housekeeping services are satisfactory.
117. Housekeeping-Great Job at North Campus. Best Debra & Pearline.
56. Staff is courteous and helpful.
133. Things are improving, but I feel acknowledgement of requests would be helpful.
184. During an exam, at the end of last semester, that counted as 100% of student grade, two facilities maintenance men entered the classroom, door was shut, they did not knock or try to get my attention, They were there to install the emergency exit sign. They had drills etc. I asked them to leave and come back after the exam. They refused and continued their work despite my protests. They showed no respect to the students or my self. Shame on them! North Campus: Cold water only at bathroom sinks. (2nd floor), 1 of 3 sinks even works at all, most of the time, water damage at window and down wall in office.
194. ______ is definitely not responsive.
57. Staff responds to requests for services within a 5-day timeframe.
123. I made a request weeks ago that has not been met.
197. #57&58-Maintenance requests are still not acknowledged nor any timeframe for addressing the need communicated. Yes I can get a “cc” copy of my net-form emailed to me, but no follow-up is received.
58. Procedures for requesting services are effectively communicated.
109. Our new computers do not have the maintenance requests form on the desktop.
59. The buildings and grounds are maintained in good functional order.
109. The door to the back stairwell of N/Science bldg. Has been broken for months! The concrete is cracking and it’s raining in it!
123. An instructor in my area is forced to hold classes in a room filled with chemical vapors because maintenance insists the exhaust fan is “adequate”.
133. 59&61-Grounds are fine, but sometimes building problems are not fixed to satisfaction.
140. 56&61-A water fountain in the science building has been inoperable for over a year and the door to the water street parking lot is broken.
143. Classrooms look untidy with tripping hazards—media wires need to be channeled down walls, secured on floor, excess furniture especially chairs need to be removed. Emergency evacuation routes have been posted in all offices. The plaques have not been mounted level and sheetrock dust from drilled holes lies on floor. This is indicative of the lack of care and lack of pride in the appearance of the buildings. Where is the study furniture (chares/tables) for rooms in elevator tower (McLeod building)? Courtyard on 1st floor, McLeod Building, has doors that lock you out. Had to jump wall to escape!
197. What’s the status on the mid-hall drinking fountains in the S-building? An out-of-order (hand written) note posted for 4+ months or so isn’t very professional communique’.
307. Stair step treads are never replaced when they fall off or removed due to hazardous condition.
60. The general appearance of the college landscape is attractive and neat.
199. Need to do upkeep of grounds by bridge over Front Street.
61. Maintenance and upkeep of college facilities are satisfactory.
141. Maintenance workers who walk the halls and ride the elevators could do a better job of keeping their supervisors (especially ________ ) of developing problems. Ex. The old S-Building elevator getting out of alignment with the floors. Ex. Construction workers removing plastic sheeting, allowing dust into classroom areas.
Safety and Security
62. Emergency and evacuation procedures are adequate.
63. CFCC has a safety plan that is updated periodically and available on the CFCC Intranet.
64. I know where to go for first aid services.
65. Prompt action is taken when a security or safety problem arises.
117. Are the security stations in N. Campus parking lot operational? If not, they need to be or be turned off.
140. 65&66-Items continue to be stolen out of locked faculty offices even after thefts were first reported 3 years ago.
184. When Laptop at downtown campus was stolen no “dusting” was done for fingerprints etc. Thief never caught. Do we not care who does these things?
306. A problem has to be reported several times before anything is done to correct it, if it is a maintenance issue, even following fails.
66. Campus security is satisfactory.
123. Most guards do not seem physically up to the job.
133. Sometimes doors are unlocked which should be secure.
162. I often wonder when or if an emergency occurs in a classroom teacher has no access to operator (switchboard), security etc. Should there be emergency access phone on each hall to connect to switchboard. I had a teacher next door pass out once. Students ran to me next door. Had to run find office with phone, etc. call time frame scary! Also for safety issues, alone on a hall in evenings, security not able to patrol all halls.
306. A younger, tougher staff is needed.
307. The campus in Burgaw does not have any security.
67. Lighting in parking areas is adequate.
206. We need more lighting along the street to the parking lots.
306. The parking lot on the east/west ends of the Burgaw campus building needs to be brightened up. We need more lighting.
68. Staff is knowledgeable about policies and procedures.
189. #68-75-Nice people but hobbled by lack of resources. I assume they are understaffed and overworked judging by response times. Communication (or lack) is often an issue.
69. Staff follows policies and procedures and administers them accordingly.
141. Nothing seems to be done when there is a breakdown in policies.
70. Personnel policies are communicated effectively.
71. Personnel office staff provides valuable services to the college.
72. Benefit information is provided and explained in a manner that is easily understood.
73. Benefit enrollments are handled properly.
74. I am aware that an open enrollment period is held annually for employees to change their benefit elections.
75. Personnel recruitment process is handled in an organized, consistent manner in accordance with college policies.
76. Staff is courteous and helpful with students, faculty and staff.
117. Sue Shoe is great! As is the entire division!!
141. Julie Barnes (Student Services) should be commended for her take-charge attitude as a committee member to organize and expedite paperwork-which is hard for a faculty member to do because they are not constantly in a particular place to handle matters as they develop.
77. Policies and procedures accommodate students, faculty, and staff.
306. It is not clear whether all students must obtain student Ids and must carry them with them at all times while on campus.
78. Student access to counselors is adequate.
79. The admissions process is effective in placing students in appropriate programs.
140. New students are often misplaced in math/science classes.
167. To my knowledge admissions take no roll in student placement into programs.
189. Students change majors and it doesn’t go on their records quite often causing problems.
80. Orientation activities for new students are effective.
123. Many students complain they aren’t given an orientation session.
124. Orientation needs to place more emphasis on student conduct and behavior especially manners and common courtesy. New students need to know that lack of maturity will not be tolerated. For example, responsible adults do not get up in the middle of a class session to go to the bathroom unless it is urgent. Responsible adults do not talk in class.
167. The lack of response and lack of attention make me question the value of this activity.
81. Student access to career and job center services is adequate.
167. There is no student placement at the North Campus other than a job board.
82. The registration process is satisfactory.
123. Too many students don’t have pre-requisites.
189. Work in progress. Ancient, inadequate software at core of this problem. Good ideas are implemented which improves matters.
190. On line advising and registration needed!
83. The TRAC (telephone registration) is satisfactory.
140. It needs to last more than a couple of weeks. It doesn’t make sense to end the summer TRAC registration before advising is over.
189. Often glitches but see above. We should be registering and ordering books online.
84. Services of the registrar’s office are adequate to meet my needs.
307. Continuing Education needs someone with expertise in this area ASAP!
85. Recruiting activities and materials effectively portray the college.
167. I do not see examples of recruiting activities.
307. Main focus is centered around the degree programs.
86. Enrollment management services are adequate to meet my needs.
87. Student activities are effective in promoting student interests.
88. Student Government Association (SGA) is effective in promoting student interests.
189. This years SGA very good in some regards (classroom beverage issues) dictatorial in others.
89. Student athletics are effective in promoting student interests.
123. Team members seem to be athletes first and students second.
90. Financial aid assistance and information are readily available to students.
167. Grants and scholarships are not actively promoted to the school in general.
91. Switchboard services are satisfactory.
92. Instructional support staff is courteous and helpful.
119. 92-95-Varies, of course, with individual.
166. Too many mid-level administrators view the faculty as their personal support staffs. I thought the role of administration was to allow faculty to concentrate on teaching. Faculty should only be directed through their chairs via the dean. General culture of the college is to squash initiative and to view faculty as an unfortunate nuisance which must be tolerated in order to have a college.
93. Instructional polices and procedures are effectively communicated.
94. Faculty is courteous, helpful and respond to requests within a reasonable time.
95. Instructional administrators are courteous, helpful and respond to requests within a reasonable time.
96. CFCC should offer more distance learning:
189. Only if supported adequately by computer services.
a. Online Internet courses
190. Physics/Bio DL needed.
b. Video-based Telecourses
167. My observations of the video based Telecourse indicates that topics are so lightly touched that a student is not fully prepared to the extent of an internet or regular course.
c. Hybrid courses (mix of online and classroom instruction)
119. 96-97 Distance Learning, while helpful to returning students, should not be pushed upon many others simply because they are the only courses available late in registration period. I am a Distance Learning instructor and feel the concept is being abused, overused, and is now poorly led. I think hybrid courses may make more sense for most students.
97. Currently, the training provided to prepare faculty to teach distance learning courses is adequate.
141. There seems to be an in-crowd of faculty who get to “teach” Internet courses.
189. CFCC wildly underrates the amount of work involved in developing online courses and does not adequately prepare or support faculty.
202. There is virtually little to no Distance Learning training for faculty. We have been on our own, for the most part. Likewise, faculty need a course load reduction during the semester a new course is taught for the first time.
Downtown Campus Learning Resource Center (Library and Media Center)
98. Staff is courteous and helpful.
123. The few staff members who are courteous are far outweighed by the rude ones.
137. Research staff is great. (Marsha, Sue, Etc.) Librarians behind counter are unhappy and often not helpful. Students tell me they are afraid of them!?
142. Some are very helpful and courteous, one, maybe two, are not. But she has improved from last year.
99. Variety and types of services are adequate.
306. Staffing is not sufficiently adequate to provide both instructional and reference services simultaneously. Tow reference desks are needed, one at each end or entrance to the library.
100. LRC resources are up-to-date and readily available.
306. #100&112-Newspapers are not available in a timely manner.
101. Procedures to access services are communicated and easy to follow.
102. LRC resources meet the needs of instruction.
103. Training and assistance in accessing LRC resources are adequate.
104. The hours of operation are satisfactory.
105. The workspaces and environment are conducive to study.
142. Sometimes too noisy, warm or cold.
306. #105&117-There are no private study rooms; and, no private group study rooms. The video/DVD rooms are too small for the size of the equipment and only one person can view a program at a time.
106. The media center responds to requests within a reasonable time.
306. #106,107,107,&118,119,120-There does not appear to be a tracking system for items checked out or a routine maintenance system. Staff are always putting out fires. The department needs at least one full-time employee that has a combination of computer services and media services skills that can trouble shoot problems when this equipment is used in combination.
107. Audiovisual equipment is current and maintained in good working order.
123. I’ve stopped asking for repair to faulty equipment since assistance is rarely given.
133. I realize this is a budget issue, but faculty need smart carts to be functional as often as possible.
108. Media center services (audio, video and graphic production, teleconferencing) meet my needs.
123. After several negative experiences, I have learned to do without the media center.
190. Not all classrooms have overhead projectors or computer projectors.
109. I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.
North Campus Learning Resource Center (Library and Media Center)
110. Staff is courteous and helpful.
111. Variety and types of services are adequate.
306. There needs to be more duplication of some resources that are only held downtown, and vice versa—particularly in Business, Psychology and career literature.
112. LRC resources are up-to-date and readily available.
113. Procedures to access services are communicated and easy to follow.
114. LRC resources meet the needs of instruction.
115. Training and assistance in accessing LRC resources are adequate.
116. The hours of operation are satisfactory.
117. The workspaces and environment are conducive to study.
118. The media center responds to requests within a reasonable time.
186. "Video on Demand does” not work in Labs.
119. Audiovisual equipment is current and maintained in good working order.
120. Media center services (audio, video and graphic production, teleconferencing) meet my needs.
121. I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.
Downtown Campus Learning Lab
122. Staff is courteous and helpful.
142. The difference between the staff in the LRC and the Learning Lab is that a few persons in the LRC seem to view their role as protecting the LRC whereas the learning lab staff seem to view their role as doing all they can to support students and faculty in meeting their needs. They seem flexible and willing to be creative in discovering ways to do this as opposed to just “sticking to the rules” as currently established.
306. #122-128-This is one of the most valuable services on campus. It is understaffed and always crowded. Computers are always in use. The hours need to be extended and a larger facility is needed.
123. The hours of operation are satisfactory.
124. Staff is knowledgeable and competent in helping students, faculty and staff.
140. New students are often misplaced in math/science classes.
125. Adequate space to house staff and students.
109. Learning Lab is crowded! They need more room and more computers. You can barely get around in there.
133. 125,126,126-I have been in the Learning Lab when no computers were available and students have complained to me that some staff members are disruptive and loud when they are trying to concentrate on the task at hand.
126. Workspace and environment are conducive to work and study.
109. Learning Lab is crowded! They need more room and more computers. You can barely get around in there.
127. Computers are available when needed.
128. Adequate software to supplement instruction is available.
North Campus Learning Lab
129. Staff is courteous and helpful.
130. The hours of operation are satisfactory.
131. Staff is knowledgeable and competent in helping students, faculty and staff.
132. Adequate space to house staff and students.
133. Workspace and environment are conducive to work and study.
134. Computers are available when needed.
135. Adequate software to supplement instruction is available.
136. Staff is courteous and helpful.
137. I have taken a continuing education course in the past year.
138. Continuing education programs and services are effectively communicated to faculty and staff.
139. I have recommended a continuing education course to family or friends in the past year.
140. Continuing education courses may serve as a bridge to curriculum coursework.
189. Why don’t we evaluate top administration? What are you afraid of? Feedback could be valuable to the Board and should be sought out—other colleges do this routinely.
199. Need to stop treating faculty as though they aren’t doing their jobs/don’t want to be here.