Faculty and Staff Survey, Spring 2004
Full-Time Faculty Comments
Resource Development (Foundation and Grants)
1. I
am aware that the Foundation raises money from the community.
110. Why doesn’t the foundation alert faculty to grants
that might be available from places beyond CFCC?
197. I was not aware the foundation is aka Resource
Development until I was unable to find their extension…and no listing was
found for “Foundation”, “CFCC Foundation”…etc.
2. I
am aware that the Foundation awards mini-grants to faculty and staff annually.
3. I
am aware that the Foundation exists primarily to provide student scholarships.
142. I thought the foundation was a fundraising entity
for the college in general, with a portion of the $ set aside for scholarships.
Didn’t know it was the primary reason for existing.
4. I am aware that I can designate my Campus Fund Drive contribution for a particular purpose.
307. I did not know that staff was available for assistance
with writing grants.
Institutional Effectiveness
(Planning, Assessment, Research)
6. I am aware that CFCC has a Planning and Research Office.
194. Have found that feedback is often not accommodated.
8. My requests for services or information have been handled within
a reasonable time.
9. Products produced by this office
are of good quality (CFCC FACT BOOK, website, reports, etc.).
123. Website needs to be updated more often.
10. I have visited the college’s Institutional Effectiveness (IE) website.
167. I did not know IE had it own website.
11. I am aware that CFCC has an on-going
Institutional Effectiveness (planning and assessment) process.
12. The Institutional Effectiveness process is effectively communicated.
13. I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.
Public Information
14. CFCC
publications are accurate, attractive and present a positive image of the
college to the public.
206. #14&15-The school does not give good image
of all classes. They concentrate on college transfers.
15. CFCC
programs and services are effectively promoted to the public.
167. It appears to me, if the subject is not medical,
we do very little to promote a program.
307. There are times that it is very hard to tell
the distinctions between continuing education vs. curriculum course offerings.
16. Requests
for public information services are handled in a professional manner.
17. The Public Information Office provides the services
you need. If not, what services would you suggest?
116. Offer a speaker’s bureau to the public using
faculty and staff of CFCC.
204. Publicize faculty events such as Film Forums
and panel discussions.
206. More advertisements for vocational. This is what
community colleges were started for.
Printing Services
18. Printing
Services staff is courteous and polite.
19. Photocopy
requests are processed in a timely manner.
123. With 5 preps it is difficult to get all material
to copy center in enough time to have it in class.
167. I have never had the PIO ask me what he could
do for a program.
20. Photocopy
requests are processed correctly.
21. Publication
requests are handled in a timely manner.
307. Slow in getting the information returned.
22. The Printing Services department provides all
the services my department needs. If not, what services would you suggest?
125. For last minute printing, provide a self-service
copier for faculty and staff which can be charged to appropriate department.
189. Do most of own copying—not able to be confident
of results. Turnaround time too long for general needs.
Business Office
123. Cashier’s are often rude to faculty.
307. They have gotten much better.
24. Quality
of services provided by the cashier’s window is satisfactory.
184. When reimbursement checks are “ready,” the faculty
member should be “notified” that the check is available for pick up on the
campus they work at. Should not have to drive downtown.
25. The business office provides adequate and timely budget reports to departments.
26. Final
budget allocations are relayed to department-level personnel.
140. 26&27- I have not seen a budget for our department
since I have been working here.
27. Budget
transfers are clear and made known to the programs involved.
28. Payroll
services are adequate to meet my needs.
29. Services
for parking are satisfactory for my needs.
116. North Campus should have reserved parking distributed
between the parking lots and a guard to enforce it like downtown.
117. North Campus parking will be a problem soon. Aux parking for North Campus faculty teaching downtown is inadequate.
123. Student parking is allowed in the lot I use.
I have had numerous near accidents trying to get out while they’re trying
to get in.
132. Parking is still a problem.
135. Parking at the North Campus needs to be reserved
for faculty-particularly before the new building is completed. We did vote
not to use the spaces that had been assigned because there is no logical reason
for the way it was done. Faculty offices are on both sides of the building—so
spaces for faculty should also be on both sides of the building. Also, the
places should be as close to the building as possible (or what’s the purpose)
not just a straight line going nowhere!
184. Requests for North Campus parking to be “redesigned”
have been rejected. Power struggle vice presidents should not cause faculty
and staff to suffer with ill designed parking scheme. Numerous qualified instructors
have volunteered to design parking on their own time. To force a bad parking
layout on employees is very bad customer service. Egos need to be set aside
so that a quality/equitable layout can be implemented. It would not be difficult
to have a well designed layout that would please and reward hard working faculty
and staff where is the Internal Customer Service? C’mon!!
197. Many times returning to my parking space after
an off campus lunch, someone has taken my place. Perhaps to allay the negative
moral impact, a % of the parking ticket fees collected on ones “space” could
be rebated to ones quarterly parking charge, or perhaps a larger % of these
ticket fees could go directly to the parking attendant on watch as additional
motivation for closer observance (vigilance) during high turnover times.
30. My
travel requests are processed within a reasonable time.
Purchasing/Receiving, Inventory, Mailroom
31. Staff
is courteous and helpful.
32. My
purchase requisitions are processed within a reasonable time.
33. Purchasing
policies and procedures are communicated and easy to follow.
189. As budget and codes are not effectively communicated
it is difficult to feel confident about purchases.
34. Inventory
procedures are effectively communicated and easy to follow.
189. “Easy” does not accurately describe the inventory
process.
35. Mailroom services are satisfactory.
148. Mail between the downtown and north campuses
runs too slowly.
Computer Services
36. Staff
is courteous and helpful.
123. All in computer services are helpful and courteous
with the exception of those working with the SunSystem.
166. Dealing with any computer personnel is a pleasure,
except for ____________ . He is rude, arrogant and unwilling to provide assistance
of any type unless forced to do so.
189. Some very helpful, others not at all so.
37. HELP
desk calls/requests for services are handled within a reasonable time.
123. Some requests are met the day you ask-others
are completely ignored.
189. Desk now seems always staffed and responsive.
38. Technical
support provided by computer services is adequate for my needs.
117. Not enough support hours. College has classes
08 am to 9:50 pm. Computer services hours 7:30- 5:00 p.m. Computer services
management should support teaching. They should not explain why faculty and
students don’t need their technical requests questioned.
124. Someone needs to check the equipment at the North
campus on a regular basis, especially wireless keyboards and mice, as well
as remote controls. Fore some strange reason technical support does not include
replacement of batteries.
199. Need group lists maintained by computer services
in email system.
306. Just barely. There particularly needs to be more
cross-training between media and computer services for equipment that uses
both together. Feedback on the status of requests is needed, including completion
of a job.
39. Training
for the use of computers and software meets my needs.
141. Because of my department’s scheduling, I very
rarely can attend computer classes which are given on campus, because they
conflict with my classes. I’ve requested alternate times, but being one of
the few teachers with such a full regular load, they cannot accommodate those
times just for me (understandable. Hence my skills are becoming obsolete.
306. The only training provided by Computer Services
that I’m aware of is Groupwise and that is done well.
Information Technology
40. Information
technology available at CFCC is adequate to meet the needs of the college.
140. Overhead projection unites for computer use
have yet to be installed on the 6th floor of the McLeod building
(after 4 years of waiting). Similar problem in the Science building. Installed
units do not work properly.
186. Why do we continue to stay with Windows 2000.
Most books show XP.
189. #40&43-Registration and advising software
cumbersome and hopelessly out of date.
190. Way behind current state-of-the-art IT. NetTerm=0
306. #40-43-Barely adequate updating of hardware and
software.
41. Replacement
of college computers and software is consistent with current technology.
307. Technical support to the Burgaw Campus/Prison
is not good. We have to bring our computers to the main campus for repairs.
42. Computer
equipment in my work area is adequate for my needs.
119. Having centralized printers on the North Campus
is very inconvenient to faculty who must dash back and forth between office
computers and central printers that are sometimes on a different floor of
the building.
141. Because my office computer has not been replaced
(as most department member’s have) I have stopped trying to update many of
my materials because the computer continually crashes and wastes much time.
143. Faculty computers need serious updates/new models.
43. Computer
software in my work area is up-to-date and adequate for my needs.
Bookstore
44. Staff
is courteous and helpful.
123. Counter staff are breath-takingly rude.
189. #44&45-“Service” ethic is missing. If it
isn’t easy, it won’t happen. Bookstore should communicate with faculty if
book(s) will not be available in time. Faculty shouldn’t have to physically
check. Lack of availability should be rare not routine.
45. Required
texts and materials are available for students and classroom use in a reasonable
time.
46. The
hours of operation are satisfactory.
140. Not available for most evening students.
Food Services
47. Staff
is courteous and helpful.
48. The
quality and variety of food selections are satisfactory.
184. Need healthier choices, better salad choices,
even McDonald salads would be better, vegetables that are not over cooked,
less canned items…Let “Tidal Creek” run the operation.
206. Need more of a variety, and prices are too high
for the students.
49. Hours
of operation are satisfactory.
50. Maintenance
and cleanliness of the food services area are satisfactory.
306. The microwave needs to be cleaned several times
a day.
Housekeeping Services
51. Staff
is courteous and helpful.
141. Linda Johnson and Sue Flowers should be commended
for their cheerfulness, thoroughness, etc. for putting in a true full days
work in maintaining the school buildings.
189. Linda is outstanding. Give her a big raise!
52. Variety
and types of housekeeping services provided are adequate.
109. You need more staff to clean the floors daily
and thoroughly. Those women are overworked already!
206. The office in the vocational area shop offices
need cleaned more than just once a
semester.
306. #52&53-They are improving over past years.
Thank you for providing individual trash baskets in toilet stalls.
53. Buildings
and classrooms are clean and well kept.
109. Classrooms are dirty. Floors have dust bunnies
desks contain trash (W-040, W-060).
133. Floors and carpets could be better maintained.
143. Offices never vacuumed, rarely dusted. Nothing
has changed from their bad report last year.
202. Offices in my area are never thoroughly cleaned,
and are only vacuumed once a year.
54. Bathrooms
are clean and stocked adequately.
134. In the N building, Miss Sue does an excellent
job. She was out recently due to an injury and we could tell a big difference.
142. Bathrooms are much better than previously. I
have been caught without tissue twice.
306. Stocking of paper towels is not done as frequently
as necessary and the dispenser breaks repeatedly. Another type of dispenser
would be an improvement.
55. Overall,
housekeeping services are satisfactory.
117. Housekeeping-Great Job at North Campus. Best
Debra & Pearline.
306. Improving.
Facilities Maintenance
56. Staff
is courteous and helpful.
133. Things are improving, but I feel acknowledgement
of requests would be helpful.
184. During an exam, at the end of last semester,
that counted as 100% of student grade, two facilities maintenance men entered
the classroom, door was shut, they did not knock or try to get my attention,
They were there to install the emergency exit sign. They had drills etc. I
asked them to leave and come back after the exam. They refused and
continued their work despite my protests. They showed no respect to
the students or my self. Shame on them! North Campus: Cold water only at bathroom
sinks. (2nd floor), 1 of 3 sinks even works at all, most of the
time, water damage at window and down wall in office.
194. ______ is definitely not responsive.
57. Staff
responds to requests for services within a 5-day timeframe.
123. I made a request weeks ago that has not been
met.
197. #57&58-Maintenance requests are still not
acknowledged nor any timeframe for addressing the need communicated. Yes I
can get a “cc” copy of my net-form emailed to me, but no follow-up is received.
58. Procedures
for requesting services are effectively communicated.
109. Our new computers do not have the maintenance
requests form on the desktop.
59.
The buildings and grounds are maintained in good functional order.
109. The door to the back stairwell of N/Science bldg.
Has been broken for months! The concrete is cracking and it’s raining
in it!
123. An instructor in my area is forced to hold classes
in a room filled with chemical vapors because maintenance insists the exhaust
fan is “adequate”.
133. 59&61-Grounds are fine, but sometimes building
problems are not fixed to satisfaction.
140. 56&61-A water fountain in the science building
has been inoperable for over a year and the door to the water street parking
lot is broken.
143. Classrooms look untidy with tripping hazards—media
wires need to be channeled down walls, secured on floor, excess furniture
especially chairs need to be removed. Emergency evacuation routes have been
posted in all offices. The plaques have not been mounted level and sheetrock
dust from drilled holes lies on floor. This is indicative of the lack of care
and lack of pride in the appearance of the buildings. Where is the study furniture
(chares/tables) for rooms in elevator tower (McLeod building)? Courtyard on
1st floor, McLeod Building, has doors that lock you out. Had to
jump wall to escape!
197. What’s the status on the mid-hall drinking fountains
in the S-building? An out-of-order (hand written) note posted for 4+ months
or so isn’t very professional communique’.
307. Stair step treads are never replaced when they
fall off or removed due to hazardous condition.
60. The general appearance of the college
landscape is attractive and neat.
199. Need to do upkeep of grounds by bridge over Front
Street.
61. Maintenance
and upkeep of college facilities are satisfactory.
141. Maintenance workers who walk the halls and ride
the elevators could do a better job of keeping their supervisors (especially
________ ) of developing problems. Ex. The old S-Building elevator getting
out of alignment with the floors. Ex. Construction workers removing plastic
sheeting, allowing dust into classroom areas.
306. Improving.
Safety and Security
62. Emergency
and evacuation procedures are adequate.
63.
CFCC has a safety plan that is updated periodically and available on the CFCC
Intranet.
64.
I know where to go for first aid services.
140. Where?
65. Prompt
action is taken when a security or safety problem arises.
117. Are the security stations in N. Campus parking
lot operational? If not, they need to be or be turned off.
140. 65&66-Items continue to be stolen out of
locked faculty offices even after thefts were first reported 3 years ago.
184. When Laptop at downtown campus was stolen no
“dusting” was done for fingerprints etc. Thief never caught. Do we not care
who does these things?
306. A problem has to be reported several times before
anything is done to correct it, if it is a maintenance issue, even following
fails.
66. Campus
security is satisfactory.
123. Most guards do not seem physically up to the
job.
133. Sometimes doors are unlocked which should be
secure.
162. I often wonder when or if an emergency occurs
in a classroom teacher has no access to operator (switchboard), security etc.
Should there be emergency access phone on each hall to connect to switchboard.
I had a teacher next door pass out once. Students ran to me next door. Had
to run find office with phone, etc. call time frame scary! Also for safety
issues, alone on a hall in evenings, security not able to patrol all halls.
306. A younger, tougher staff is needed.
307. The campus in Burgaw does not have any security.
67. Lighting
in parking areas is adequate.
206. We need more lighting along the street to the
parking lots.
306. The parking lot on the east/west ends of the
Burgaw campus building needs to be brightened up. We need more lighting.
Personnel Office
68. Staff
is knowledgeable about policies and procedures.
189. #68-75-Nice people but hobbled by lack of resources.
I assume they are understaffed and overworked judging by response times. Communication
(or lack) is often an issue.
69. Staff
follows policies and procedures and administers them accordingly.
141. Nothing seems to be done when there is a breakdown
in policies.
70. Personnel
policies are communicated effectively.
71. Personnel
office staff provides valuable services to the college.
72. Benefit
information is provided and explained in a manner that is easily understood.
73. Benefit
enrollments are handled properly.
74. I am aware that an open enrollment period is held
annually for employees to change their benefit elections.
75. Personnel recruitment process is handled in an
organized, consistent manner in accordance with college policies.
Student Development
76. Staff
is courteous and helpful with students, faculty and staff.
117. Sue Shoe is great! As is the entire division!!
141. Julie Barnes (Student Services) should be commended
for her take-charge attitude as a committee member to organize and expedite
paperwork-which is hard for a faculty member to do because they are not constantly
in a particular place to handle matters as they develop.
77. Policies
and procedures accommodate students, faculty, and staff.
306. It is not clear whether all students must obtain
student Ids and must carry them with them at all times while on campus.
78. Student
access to counselors is adequate.
79. The
admissions process is effective in placing students in appropriate programs.
140. New students are often misplaced in math/science
classes.
167. To my knowledge admissions take no roll in student
placement into programs.
189. Students change majors and it doesn’t go on their
records quite often causing problems.
80. Orientation
activities for new students are effective.
123. Many students complain they aren’t given an orientation
session.
124. Orientation needs to place more emphasis on student
conduct and behavior especially manners and common courtesy. New students
need to know that lack of maturity will not be tolerated. For example, responsible
adults do not get up in the middle of a class session to go to the bathroom
unless it is urgent. Responsible adults do not talk in class.
167. The lack of response and lack of attention make
me question the value of this activity.
81. Student
access to career and job center services is adequate.
167. There is no student placement at the North Campus
other than a job board.
82. The
registration process is satisfactory.
123. Too many students don’t have pre-requisites.
189. Work in progress. Ancient, inadequate software
at core of this problem. Good ideas are implemented which improves matters.
190. On line advising and registration needed!
83. The
TRAC (telephone registration) is satisfactory.
140. It needs to last more than a couple of weeks.
It doesn’t make sense to end the summer TRAC registration before advising
is over.
189. Often glitches but see above. We should be registering
and ordering books online.
84. Services
of the registrar’s office are adequate to meet my needs.
307. Continuing Education needs someone with expertise
in this area ASAP!
85. Recruiting
activities and materials effectively portray the college.
167. I do not see examples of recruiting activities.
307. Main focus is centered around the degree programs.
86. Enrollment
management services are adequate to meet my needs.
87. Student
activities are effective in promoting student interests.
88. Student
Government Association (SGA) is effective in promoting student interests.
189. This years SGA very good in some regards (classroom
beverage issues) dictatorial in others.
89. Student
athletics are effective in promoting student interests.
123. Team members seem to be athletes first and students
second.
90. Financial
aid assistance and information are readily available to students.
167. Grants and scholarships are not actively promoted
to the school in general.
91. Switchboard
services are satisfactory.
Instruction
92. Instructional
support staff is courteous and helpful.
119. 92-95-Varies, of course, with individual.
166. Too many mid-level administrators view the faculty
as their personal support staffs. I thought the role of administration was
to allow faculty to concentrate on teaching. Faculty should only be directed
through their chairs via the dean. General culture of the college is to squash
initiative and to view faculty as an unfortunate nuisance which must be tolerated
in order to have a college.
93. Instructional
polices and procedures are effectively communicated.
94. Faculty is courteous, helpful and respond to requests within a reasonable time.
95. Instructional
administrators are courteous, helpful and respond to requests within a reasonable
time.
Distance Learning
96. CFCC
should offer more distance learning:
189. Only if supported adequately by computer services.
a. Online Internet courses
190. Physics/Bio
DL needed.
b. Video-based Telecourses
167. My
observations of the video based Telecourse indicates that topics are so lightly
touched that a student is not fully prepared to the extent of an internet
or regular course.
c. Hybrid courses (mix of online and classroom
instruction)
119. 96-97 Distance Learning, while helpful to returning
students, should not be pushed upon many others simply because they are the
only courses available late in registration period. I am a Distance Learning
instructor and feel the concept is being abused, overused, and is now poorly
led. I think hybrid courses may make more sense for most students.
97. Currently,
the training provided to prepare faculty to teach distance learning courses
is adequate.
141. There seems to be an in-crowd of faculty who
get to “teach” Internet courses.
189. CFCC wildly underrates the amount of work involved
in developing online courses and does not adequately prepare or support faculty.
202. There is virtually little to no Distance Learning
training for faculty. We have been on our own, for the most part. Likewise,
faculty need a course load reduction during the semester a new course is taught
for the first time.
Downtown Campus Learning Resource Center
(Library and Media Center)
98. Staff
is courteous and helpful.
123. The few staff members who are courteous are far
outweighed by the rude ones.
137. Research staff is great. (Marsha, Sue, Etc.)
Librarians behind counter are unhappy and often not helpful. Students tell
me they are afraid of them!?
142. Some are very helpful and courteous, one, maybe
two, are not. But she has improved from last year.
99. Variety
and types of services are adequate.
306. Staffing is not sufficiently adequate to provide
both instructional and reference services simultaneously. Tow reference desks
are needed, one at each end or entrance to the library.
100. LRC
resources are up-to-date and readily available.
306. #100&112-Newspapers are not available in
a timely manner.
101. Procedures
to access services are communicated and easy to follow.
102. LRC
resources meet the needs of instruction.
103. Training
and assistance in accessing LRC resources are adequate.
104. The hours of operation are satisfactory.
105. The
workspaces and environment are conducive to study.
142. Sometimes too noisy, warm or cold.
306. #105&117-There are no private study rooms;
and, no private group study rooms. The video/DVD rooms are too small for the
size of the equipment and only one person can view a program at a time.
106. The
media center responds to requests within a reasonable time.
306. #106,107,107,&118,119,120-There does not
appear to be a tracking system for items checked out or a routine maintenance
system. Staff are always putting out fires. The department needs at least
one full-time employee that has a combination of computer services and media
services skills that can trouble shoot problems when this equipment is used
in combination.
107. Audiovisual
equipment is current and maintained in good working order.
123. I’ve stopped asking for repair to faulty equipment
since assistance is rarely given.
133. I realize this is a budget issue, but faculty
need smart carts to be functional as often as possible.
108. Media
center services (audio, video and graphic production, teleconferencing) meet
my needs.
123. After several negative experiences, I have learned
to do without the media center.
190. Not all classrooms have overhead projectors or computer projectors.
109. I am aware of my role in developing the collection
of books, serials and audiovisual/electronic resources.
North Campus Learning Resource Center (Library and Media Center)
110. Staff
is courteous and helpful.
111. Variety
and types of services are adequate.
306. There needs to be more duplication of some resources
that are only held downtown, and vice versa—particularly in Business, Psychology
and career literature.
112. LRC
resources are up-to-date and readily available.
113. Procedures
to access services are communicated and easy to follow.
114. LRC
resources meet the needs of instruction.
115. Training
and assistance in accessing LRC resources are adequate.
116. The hours of operation are satisfactory.
117. The
workspaces and environment are conducive to study.
118. The
media center responds to requests within a reasonable time.
186. "Video on Demand does” not work in Labs.
119. Audiovisual
equipment is current and maintained in good working order.
120. Media
center services (audio, video and graphic production, teleconferencing) meet
my needs.
121. I am aware of my role in developing the collection
of books, serials and audiovisual/electronic resources.
Downtown Campus Learning Lab
122. Staff
is courteous and helpful.
142. The difference between the staff in the LRC and
the Learning Lab is that a few persons in the LRC seem to view their role
as protecting the LRC whereas the learning lab staff seem to view their role
as doing all they can to support students and faculty in meeting their needs.
They seem flexible and willing to be creative in discovering ways to do this
as opposed to just “sticking to the rules” as currently established.
306. #122-128-This is one of the most valuable services
on campus. It is understaffed and always crowded. Computers are always in
use. The hours need to be extended and a larger facility is needed.
123. The
hours of operation are satisfactory.
124. Staff
is knowledgeable and competent in helping students, faculty and staff.
140. New students are often misplaced in math/science
classes.
125. Adequate
space to house staff and students.
109. Learning
Lab is crowded! They need more room and more computers. You can barely get
around in there.
133. 125,126,126-I have been in the Learning Lab when
no computers were available and students have complained to me that some staff
members are disruptive and loud when they are trying to concentrate on the
task at hand.
126. Workspace
and environment are conducive to work and study.
109. Learning Lab is crowded! They need more room
and more computers. You can barely get around in there.
127. Computers
are available when needed.
128. Adequate
software to supplement instruction is available.
North Campus Learning Lab
129. Staff
is courteous and helpful.
130. The
hours of operation are satisfactory.
131. Staff
is knowledgeable and competent in helping students, faculty and staff.
132. Adequate
space to house staff and students.
133. Workspace
and environment are conducive to work and study.
134. Computers
are available when needed.
135. Adequate
software to supplement instruction is available.
Continuing Education
136. Staff is courteous and helpful.
137. I have taken a continuing education
course in the past year.
138. Continuing education programs and services are effectively communicated to faculty and staff.
139. I have recommended a continuing education
course to family or friends in the past year.
140. Continuing education courses may serve
as a bridge to curriculum coursework.
OTHER:
189. Why don’t we evaluate top administration? What
are you afraid of? Feedback could be valuable to the Board and should be sought
out—other colleges do this routinely.
199. Need to stop treating faculty as though they
aren’t doing their jobs/don’t want to be here.
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