Full Time Faculty Results
Faculty and Staff Survey, Spring, 2002
Number of Responses 91 3-5 Years 30 or 33% 15-19
Years 2 or 2%
Response Rate 48.9% 6-9 Years 17 or 19% 20
or More 13 or 14%
|
|
Strongly Agree
|
Agree
|
Neutral |
Disagree
|
Strongly Disagree
|
Not Applicable
|
Resource
Development (Foundation and Grants)
|
||||||
|
1. Staff are courteous and helpful. |
44 or 48% |
36 or 40% |
1 or 1% |
0 |
0 |
10 or 11% |
|
2. Policies and information about grants and
the Foundation are effectively communicated. |
23 or 25% |
46 or 51% |
11 or 12% |
3 or 3% |
1 or 1% |
7 or 8% |
|
3. I am aware that the Foundation supports
special faculty and staff projects. |
28 or 31% |
44 or 49% |
10 or 11% |
3 or 3% |
0 |
5 or 6% |
|
4. I am aware that I can designate my Campus
Fund Drive contribution to Endowed Scholarships. |
45 or 49% |
33 or 6% |
3 or 3% |
3 or 3% |
0 |
7 or 8% |
|
5. I am aware that the Ambassadors are
available to assist faculty & staff on special projects/events. |
20 or 23% |
32 or 36% |
11 or 13% |
11 or 13% |
6 or 7% |
8 or 9% |
Institutional Development (Institutional Effectiveness)
|
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|
6. Staff are courteous and helpful. |
30 or 34% |
41 or 47% |
4 or 5% |
0 |
0 |
13 or 15% |
|
7. Requests for services or information are
handled within a reasonable time. |
22 or 24% |
30 or 33% |
8 or 9% |
1 or 1% |
0 |
30 or 33% |
|
8. Assistance provided to departments in
planning for institutional effectiveness is satisfactory. |
16 or 18% |
32 or 36% |
16 or 18% |
1 or 1% |
0 |
23 or 26% |
|
9. The process and procedures for planning and
institutional effectiveness are effectively communicated. |
12 or 13% |
35 or 39% |
17 or 19% |
8 or 9% |
1 or 1% |
17 or 19% |
10. I
have sufficient opportunities to be involved in planning in my department.
|
27 or 20%
|
31 or 34%
|
18 or 20%
|
4 or 4%
|
4 or 4%
|
6 or 7%
|
Public Information/Print Shop/Photocopy Center
|
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|
11. Staff are
courteous and helpful. |
33 or 36% |
42 or 46% |
6 or 7% |
1 or 1% |
0 |
9 or 10% |
|
12. Requests
for public information services are handled within a reasonable time. |
18 or 20% |
37 or 41% |
13 or 14% |
3 or 3% |
0 |
20 or 22% |
|
13. I feel
CFCC’s programs and services are effectively promoted to the public. |
16 or 18% |
45 or 50% |
16 or 18% |
8 or 9% |
1 or 1% |
4 or 4% |
|
14. College
publications are accurate and appealing. |
24 or 26% |
51 or 56% |
12 or 13% |
2 or 2% |
0 |
2 or 2% |
|
Copy
Center |
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|
15. Staff are courteous and helpful. |
42 or 45% |
29 or 32% |
9 or 10% |
1 or 1% |
0 |
10 or 11% |
|
16 Copy center requests are processed in a
reasonable time. |
43 or 47% |
24 or 26% |
9 or 10% |
5 or 5% |
0 |
10 or 11% |
|
17. Copies
are performed correctly. |
34 or 38% |
32 or 36% |
11 or 12% |
2 or 2% |
1 or 1% |
10 or 11% |
|
Print
Shop |
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|
18. Staff are courteous and helpful. |
37 or 41% |
19 or 21% |
8 or 9% |
0 |
0 |
27 or 30% |
|
19. Printing requests are processed in a
reasonable time. |
31 or 34% |
18 or 20% |
9 or 10% |
1 or 1% |
2 or 2% |
30 or 33% |
Business Office
|
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|
20. Staff are
courteous and helpful. |
44 or 48% |
39 or 43% |
3 or 3% |
4 or 4% |
1 or 1% |
0 |
|
21. Quality
of services provided by the cashier’s window is satisfactory. |
36 or 40% |
38 or 42% |
8 or 9% |
1 or 1% |
2 or 2% |
6 or 7% |
|
22. The
business office provides adequate and timely budget reports to
departments. |
20 or 23% |
23 or 26% |
10 or 11% |
3 or 3% |
0 |
32 or 36% |
|
23. Final
budget allocations are relayed to department-level personnel. |
18 or 20% |
24 or 27% |
10 or 11% |
5 or 6% |
1 or 1% |
32 or 35% |
|
24. Budget
transfers are clear and made known to the programs involved. |
13 or 15% |
16 or 18% |
14 or 16% |
5 or 6% |
5 or 6% |
34 or 39% |
|
25. Payroll
services are adequate to meet my needs.
|
33 or 36% |
42 or 46% |
12 or 13% |
3 or 3% |
0 |
1 or 1% |
|
26. Services
for parking are satisfactory for my needs. |
31 or 34% |
40 or 44% |
8 or 9% |
8 or 9% |
3 or 3% |
1 or 1% |
|
27. My travel
requests are processed within a reasonable time. |
21 or 23% |
38 or 42% |
12 or 13% |
3 or 3% |
1 or 1% |
16 or 18% |
|
|
Strongly Agree
|
Agree
|
Neutral |
Disagree
|
Strongly Disagree
|
Not Applicable
|
Purchasing/Receiving, Inventory, Mailroom
|
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|
28. Staff are
courteous and helpful. |
47 or 52% |
27 or 30% |
6 or 7% |
1 or 1% |
0 |
10 or 11% |
|
29. My
purchase requisitions are processed within a reasonable time. |
24 or 26% |
30 or 33% |
11 or 12% |
8 or 9% |
1 or 1% |
17 or 19% |
|
30.
Purchasing policies and procedures are communicated and easy to follow. |
23 or 25% |
30 or 33% |
16 or 18% |
5 or 5% |
4 or 4% |
13 or 14% |
|
31. Inventory
procedures are effectively communicated and easy to follow. |
20 or 22% |
29 or 32% |
15 or 16% |
2 or 2% |
5 or 5% |
20 or 22% |
|
32. Mailroom
services are satisfactory. |
34 or 38% |
42 or 47% |
5 or 6% |
2 or 2% |
0 |
7 or 8% |
Computer Services
|
||||||
|
33. Staff are
courteous and helpful. |
49 or 54% |
33 or 36% |
4 or 4% |
1 or 1% |
4 or 4% |
0 |
|
34. HELP desk
calls/requests for services are handled within a reasonable time. |
30 or 33% |
38 or 42% |
11 or 12% |
7 or 8% |
3 or 3% |
2 or 2% |
|
35. Technical
support provided by computer services is adequate for my needs. |
27 or 30% |
46 or 50% |
10 or 11% |
4 or 4% |
4 or 4% |
0 |
|
36. Training for the use of
computers and software meets my needs. |
22 or 24% |
42 or 46% |
13 or 14% |
6 or 7% |
5 or 5% |
3 or 3% |
Information Technology
|
||||||
|
37. Information technology
available at CFCC is adequate to meet the needs of the college. |
20 or 23% |
40 or 47% |
9 or 10% |
8 or 9% |
2 or 2% |
7 or 8% |
38. Replacement of
college computers and software is consistent with current technology.
|
20 or 24%
|
43 or 51%
|
13 or 15%
|
6 or 6%
|
2 or 2%
|
3 or 3%
|
39. Computer equipment in
my work area is adequate for my needs.
|
23 or 26%
|
45 or 52%
|
10 or 11%
|
5 or 6%
|
3 or 3%
|
1 or 1%
|
40. Computer software in
my work area is up-to-date and adequate for my needs.
|
22 or 26%
|
44 or 52%
|
9 or 11%
|
4 or 5%
|
5 or 6%
|
1 or 1%
|
Bookstore
|
||||||
|
41. Staff are
courteous and helpful. |
20 or 23% |
33 or 38% |
15 or 17% |
4 or 5% |
6 or 7% |
9 or 10% |
|
42. Required
texts and materials are available for students and classroom use in a
reasonable time. |
10 or 11% |
25 or 29% |
13 or 15% |
21 or 24% |
13 or 15% |
5 or 6% |
|
43. The hours
of operation are satisfactory. |
11 or 13% |
36 or 42% |
13 or 15% |
5 or 6% |
7 or 8% |
14 or 16% |
|
Food Services |
||||||
|
44. Staff are
courteous and helpful. |
31 or 36 % |
33 or 38% |
9 or 10% |
0 |
1 or 1% |
12 or 14% |
|
45. The
quality and variety of food selections are satisfactory. |
15 or 17% |
32 or 37% |
15 or 17% |
8 or 9% |
3 or 3% |
14 or 16% |
|
46. Hours of
operation are satisfactory. |
20 or 24% |
35 or 42% |
14 or 17% |
0 |
0 |
15 or 18% |
|
47.
Maintenance and cleanliness of the food services area are satisfactory. |
22 or 26% |
39 or 46% |
8 or 9% |
2 or 2% |
0 |
14 or 16% |
Housekeeping Services
|
||||||
|
48. Staff are
courteous and helpful. |
34 or 40% |
40 or 47% |
4 or 5% |
1 or 1% |
3 or 4% |
3 or 4% |
|
49. Variety
and types of housekeeping services provided are adequate. |
14 or 16% |
33 or 39% |
15 or 18% |
13 or 15% |
8 or 9% |
2 or 2% |
|
50. Buildings
and classrooms are clean and well kept. |
8 or 9% |
26 or 30% |
19 or 22% |
23 or 27% |
9 or 10% |
1 or 1% |
|
51. Bathrooms
are clean and stocked adequately. |
16 or 19% |
35 or 41% |
15 or 17% |
13 or 15% |
6 or 7% |
1 or 1% |
|
52. Overall,
housekeeping services are satisfactory. |
11 or 13% |
36 or 42% |
16 or 19% |
18 or 21% |
4 or 5% |
1 or 1% |
|
Facilities
Maintenance |
||||||
|
53. Staff are
courteous and helpful. |
24 or 28% |
38 or 45% |
10 or 12% |
7 or 8% |
2 or 2% |
4 or 5% |
|
54. Staff
responds to requests within a 5-day timeframe. |
15 or 18% |
27 or 32% |
9 or 11% |
16 or 19% |
10 or 12% |
8 or 9% |
|
55. Procedures
for requesting services are effectively communicated. |
15 or 18% |
36 or 42% |
15 or 18% |
9 or 11% |
7 or 8% |
3 or 4% |
|
56. The
buildings and grounds are maintained in good functional order. |
14 or 16% |
37 or 44% |
20 or 24% |
7 or 8% |
6 or 7% |
1 or 1% |
|
57. The
general appearance of the college landscape is attractive and neat. |
32 or 38% |
47 or 55% |
4 or 5% |
2 or 2% |
0 |
0 |
|
58.
Maintenance and upkeep of college facilities are satisfactory. |
14 or 16% |
35 or 41% |
16 or 19% |
8 or 9% |
9 or 10% |
4 or 5% |
Safety and Security
|
||||||
|
59. Emergency
and evacuation procedures are adequate. |
13 or 15% |
41 or 48% |
15 or 17% |
5 or 6% |
2 or 2% |
10 or 12% |
|
|
Strongly Agree
|
Agree
|
Neutral |
Disagree
|
Strongly Disagree
|
Not Applicable
|
|
60. CFCC has a
safety plan that is updated periodically and accessible to employees. |
11 or 13% |
37 or 43% |
14 or 16% |
5 or 6% |
4 or 5% |
15 or 17% |
|
61. I know
where to go for first aid services. |
6 or 7% |
25 or 29% |
5 or 6% |
22 or 26% |
15 or 18% |
12 or 14% |
|
62. Prompt and
proper action is taken when a security or safety problem arises. |
4 or 5% |
30 or 36% |
16 or 19% |
12 or 14$ |
7 or 8% |
15 or 18% |
|
63. Campus
security is satisfactory. |
5 or 6% |
35 or 41% |
22 or 26% |
14 or 16% |
7 or 8% |
3 or 3% |
|
64. Lighting
in parking areas is adequate. |
4 or 5% |
49 or 57% |
12 or 14% |
12 or 14% |
3 or 3% |
6 or 7% |
Personnel Office
|
||||||
|
65. Staff are
courteous and helpful. |
39 or 45% |
43 or 50% |
1 or 1% |
0 |
1 or 1% |
2 or 2% |
|
66. Staff are
knowledgeable about policies and procedures and administers them accordingly. |
33 or 38% |
45 or 52% |
2 or 2% |
1 or 1% |
1 or 1% |
4 or 5% |
|
67. Personnel
policies and procedures are effectively communicated. |
23 or 27% |
46 or 53% |
7 or 8% |
6 or 7% |
2 or 2% |
2 or 2% |
|
68. Benefit
information is provided and explained in a manner that is easily understood. |
24 or 28% |
43 or 50% |
11 or 13% |
7 or 8% |
0 |
1 or 1% |
|
69. Personnel
Office staff provide valuable services to the college. |
33 or 39% |
40 or 47% |
9 or 11% |
1 or 1% |
0 |
2 or 2% |
Instruction
|
||||||
|
70.
Instructional support staff are courteous and helpful. |
39 or 43% |
43 or 47% |
4 or 4% |
0 |
0 |
5 or 5% |
|
71.
Instructional polices and procedures are effectively communicated. |
29 or 32% |
37 or 41% |
15 or 16% |
5 or 5% |
3 or 3% |
2 or 2% |
|
72. Faculty
are courteous, helpful and respond to requests within a reasonable time. |
36 or 40% |
43 or 47% |
5 or 5% |
0 |
0 |
7 or 8% |
|
73.
Instructional administrators are courteous, helpful and respond to requests
within a reasonable time. |
26 or 29% |
46 or 51% |
10 or 11% |
3 or 3% |
2 or 2% |
4 or 4% |
|
Continuing
Education |
||||||
|
74. Staff are
courteous and helpful. |
26 or 29% |
28 or 31% |
10 or 11% |
1 or 1% |
0 |
26 or 29% |
|
75. I have taken a continuing education course in
the past year. |
11 or 12% |
13 or 14% |
9 or 10% |
14 or 15% |
12 or 13% |
32 or 35% |
|
76. Continuing
education programs and services are effectively communicated to faculty and
staff. |
16 or 18% |
32 or 36% |
18 or 20% |
6 or 7% |
4 or 4% |
14 or 16% |
|
77. I have recommended a continuing education
course to family or friends in the past year. |
22 or 24% |
29 or 32% |
9 or 10% |
8 or 9% |
5 or 6% |
17 or 19% |
|
78. Continuing education courses serve as a
bridge to curriculum coursework. |
15 or 16% |
27 or 30% |
12 or 13% |
7 or 8% |
4 or 4% |
26 or 29% |
|
Learning
Resource Center (Library and Media Center) |
||||||
|
79. Staff are
courteous and helpful. |
37 or 41% |
40 or 44% |
5 or 5% |
1 or 1% |
3 or 3% |
5 or 5% |
|
80. Variety
and types of services are adequate. |
24 or 26 % |
55 or 60% |
3 or 3% |
2 or 2% |
1 or 1% |
6 or 7% |
|
81. LRC resources are up-to-date and readily
available. |
23 or 25% |
48 or 53% |
10 or 11% |
2 or 2% |
2 or 2% |
6 or 7% |
|
82. Procedures
to access services are communicated and easy to follow. |
16 or 18% |
52 or 57% |
8 or 9% |
6 or 7% |
3 or 3% |
6 or 7% |
|
83. LRC
resources meet the needs of instruction. |
18 or 20% |
53 or 58% |
5 or 5% |
7 or 8% |
3 or 3% |
5 or 5% |
|
84. Training
and assistance in accessing LRC resources are adequate. |
20 or 22% |
39 or 43% |
17 or 19% |
5 or 6% |
2 or 2% |
7 or 8% |
|
85. The hours
of operation are satisfactory. |
23 or 25% |
54 or 59% |
6 or 7% |
1 or 1% |
1 or 1% |
6 or 7% |
|
86. The
workspaces and environment are conducive to study. |
27 or 30% |
47 or 52% |
5 or 5% |
1 or 1% |
0 |
11 or 12% |
|
87. The media
center responds to requests within a reasonable time. |
27 or 30% |
42 or 46% |
7 or 8% |
3 or 3% |
0 |
12 or 13% |
|
88.
Audiovisual equipment is current and maintained in good working order. |
26 or 29% |
38 or 42% |
10 or 11% |
4 or 4% |
2 or 2% |
11 or 12% |
|
89. Media
center services (audio, video and graphic production, teleconferencing) meet
my needs. |
22 or 24% |
35 or 39% |
12 or 13% |
4 or 4% |
3 or 3% |
14 or 16% |
|
|
Strongly Agree
|
Agree
|
Neutral |
Disagree
|
Strongly Disagree
|
Not Applicable
|
|
90. I am aware of my role in developing the
collection of books, serials and audiovisual/electronic resources. |
19 or 21% |
41 or 46% |
9 or 10% |
7 or 8% |
4 or 4% |
9 or 10% |
|
Learning
Lab |
||||||
|
91. Staff are courteous and helpful. |
34 or 38% |
35 or 39% |
3 or 3% |
1 or 1% |
1 or 1% |
16 or 18% |
|
92. The hours of operation are satisfactory. |
23 or 26% |
45 or 50% |
3 or 3% |
3 or 3% |
0 |
16 or 18% |
|
93. Adequate staff are available to respond to
the needs of students, staff, and faculty. |
23 or 26% |
29 or 32% |
10 or 11% |
8 or 9% |
2 or 2% |
18 or 20% |
|
94. Staff are knowledgeable and competent in
helping students, faculty and staff. |
24 or 27% |
35 or 39% |
13 or 14% |
2 or 2% |
1 or 1% |
15 or 17% |
|
95. Computers are available when needed. |
22 or 24% |
29 or 32% |
11 or 12% |
5 or 6% |
0 |
23 or 26% |
|
96. Software needed to supplement instruction is
available. |
20 or 22% |
36 or 40% |
10 or 11% |
2 or 2% |
0 |
21 or 24% |
Student Development
|
||||||
|
97. Staff are
courteous and helpful with students, faculty and staff. |
32 or 40% |
32 or 40% |
7 or 9% |
2 or 2% |
1 or 1% |
7 or 9% |
|
98. Policies
and procedures accommodate students, faculty, and staff. |
22 or 24% |
41 or 45% |
11 or 12% |
8 or 9% |
2 or 2% |
7 or 8% |
|
99. Student
access to counselors is adequate. |
17 or 19% |
35 or 39% |
17 or 19% |
8 or 9% |
2 or 2% |
11 or 12% |
|
100. The admissions process is effective in
placing students in appropriate programs. |
11 or 12 % |
35 or 38% |
20 or 22% |
13 or 14% |
4 or 4% |
8 or 9% |
|
101. Orientation activities for new students are
effective. |
13 or 14% |
38 or 42% |
13 or 14% |
11 or 12% |
2 or 2% |
13 or 14% |
|
102. Student access to career and job center
services is adequate. |
13 or 14% |
32 or 35% |
14 or 15% |
9 or 10% |
5 or 5% |
18 or 20% |
|
103. The registration process is satisfactory. |
14 or 16% |
30 or 34% |
17 or 19% |
14 or 16% |
12 or 13% |
2 or 2% |
|
104. The TRAC (telephone registration) is
satisfactory. |
22 or 24% |
46 or 51% |
8 or 9% |
7 or 8% |
2 or 2% |
5 or 6% |
|
105. Services
of the registrar’s office are adequate to meet my needs. |
32 or 35% |
40 or 44% |
14 or 15% |
2 or 2% |
0 |
3 or 3% |
|
106.
Recruiting activities and materials effectively portray the college. |
12 or 13% |
34 or 37% |
20 or 22% |
7 or 8% |
3 or 3% |
15 or 16% |
|
107.
Enrollment management services are adequate to meet my needs. |
14 or 15% |
37 or 41% |
16 or 18% |
6 or 7% |
2 or 2% |
16 or 18% |
|
108. Student
activities are effective in promoting student interests. |
11 or 12% |
35 or 38% |
19 or 21% |
8 or 9% |
4 or 4% |
14 or 15% |
|
109. Student
Government Association (SGA) is effective in promoting student interests. |
11 or 12% |
31 or 34% |
23 or 25% |
9 or 10% |
3 or 3% |
14 or 15% |
|
110. Student athletics are effective in promoting
student interests. |
14 or 15% |
32 or 35% |
19 or 21% |
9 or 10% |
3 or 3% |
14 or 15% |
|
111.
Financial aid assistance and information are readily available to students. |
13 or 14% |
48 or 53% |
12 or 13% |
5 or 5% |
1 or 1% |
12 or 13% |
|
112.
Switchboard services are satisfactory. |
41 or 46% |
39 or 43% |
6 or 7% |
2 or 2% |
0 |
2 or 2% |
