Cape Fear Community College

Faculty

Staff

Undesignated

I am:

107 or 97%

3 or 3%

0 or 0%

Full Time

Part-Time

Undesignated

I am employed:

107 or 97%

0 or 0%

3 or 3%

0-2 Years

3-5 Years

6-9 Years

10-14 Years

15-19 Years

20 or more Years

My years of employment at CFCC:

21 or 19%

31 or 28%

26 or 24%

18 or 16%

2 or 2%

11 or 10%

Resource Development (Foundation and Grants)

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

1.     I am aware that the Foundation raises money from the community.

69 or 63%

36 or 33%

1 or 1%

0 or 0%

3 or 3%

2.     I am aware that the Foundation awards mini-grants to faculty and staff annually.

70 or 64%

33 or 30%

3 or 3%

0 or 0%

3 or 3%

3.     I am aware that the Foundation exists primarily to provide student scholarships.

45 or 41%

40 or 36%

11 or 10%

5 or 5%

8 or 7%

4.     I am aware that I can designate my Campus Fund Drive contribution for a particular purpose.

65 or 59%

31 or 28%

5 or 5%

2 or 2%

5 or 5%

5.     I am aware that Foundation staff is available to assist with writing grant proposals.

30 or 27%

36 or 33%

23 or 21%

6 or 5%

14 or 13%

Institutional Effectiveness (Planning, Assessment, Research)

6.     I am aware that CFCC has a Planning and Research Office.

44 or 40%

38 or 35%

14 or 13%

2 or 2%

11 or 10%

7.     I have had contact and/or requested assistance from the planning and research office within the past year.

13 or 12%

13 or 12%

36 or 33%

24 or 22%

23 or 21%

8.     My requests for services or information have been handled within a reasonable time.

15 or 14%

19 or 17%

4 or 4%

3 or 3%

65 or 59%

9.     Products produced by this office are of good quality (CFCC FACT BOOK, website, reports, etc.). 

22 or 20%

48 or 44%

7 or 6%

1 or 1%

30 or 27%

10.   I have visited the college’s Institutional Effectiveness (IE) website.

19 or 17%

28 or 25%

21 or 19%

12 or 11%

23 or 21%

11.   I am aware that CFCC has an on-going Institutional Effectiveness (planning and assessment) process.

39 or 35%

46 or 42%

8 or 7%

3 or 3%

10 or 9%

12.   The Institutional Effectiveness process is effectively communicated.

19 or 17%

39 or 35%

22 or 20%

13 or 12%

14 or 13%

13.   I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.  

32 or 29%

39 or 35%

18 or 16%

5 or 5%

12 or 11%

Public Information

14.   CFCC publications are accurate, attractive and present a positive image of the college to the public.

42 or 38%

60 or 55%

5 or 5 %

1 or 1%

1 or 1%

15.   CFCC programs and services are effectively promoted to the public.

27 or 25%

59 or 54%

17 or 15%

2 or 2%

4 or 4%

16.   Requests for public information services are handled in a professional manner.

25 or 23%

42 or 38%

6 or 5%

3 or 3%

31 or 28%

17.   The Public Information Office provides the services you need. If not, what services would you suggest?

24 or 22%

39 or 35%

2 or 2%

5 or 5%

33 or 30%

Printing Services

18.   Printing Services staff is courteous and polite.

59 or 54%

35 or 32%

3 or 3%

2 or 2%

10 or 9%

19.   Photocopy requests are processed in a timely manner.

53 or 48%

39 or 35%

6 or 5%

0 or 0%

11 or 10%

20.   Photocopy requests are processed correctly.

49 or 45%

43 or 39%

4 or 4%

0 or 0%

11 or 10%

21.   Publication requests are handled in a timely manner.

33 or 30%

27 or 25%

8 or 7%

1 or 1%

35 or 32%

22.   The Printing Services department provides all the services my department needs. If not, what services would you suggest?

40 or 36%

45 or 41%

3 or 3%

0 or 0%

18 or 16%

Business Office

23.   Staff is courteous and helpful.

41 or 37%

57 or 52%

6 or 5%

3 or 3%

2 or 2%

24.   Quality of services provided by the cashier’s window is satisfactory.

36 or 33%

54 or 49%

5 or 5%

3 or 3%

11 or 10%

25.   The business office provides adequate and timely budget reports to departments. 

19 or 17%

25 or 23%

5 or 5%

2 or 2%

55 or 50%

26.   Final budget allocations are relayed to department-level personnel. 

15 or 14%

25 or 23%

7 or 6%

5 or 5%

53 or 48%

27.   Budget transfers are clear and made known to the programs involved.

12 or 11%

23 or 21%

12 or 11%

5 or 5%

53 or 48%

28.   Payroll services are adequate to meet my needs. 

35 or 32%

52 or 47%

6 or 5%

7 or 6%

4 or 4%

29.   Services for parking are satisfactory for my needs.

28 or 25%

45 or 41%

13 or 12%

18 or 16%

2 or 2%

30.   My travel requests are processed within a reasonable time.

27 or 25%

42 or 38%

8 or 7%

3 or 3%

26 or 24%

Purchasing/Receiving, Inventory, Mailroom

31.   Staff is courteous and helpful.

56 or 51%

35 or 32%

1 or 1%

0 or 0%

15 or 14%

32.   My purchase requisitions are processed within a reasonable time.

25 or 23%

31 or 28%

11 or 10%

2 or 2%

36 or 33%

33.   Purchasing policies and procedures are communicated and easy to follow.

23 or 21%

40 or 36%

11 or 10%

5 or 5%

25 or 23%

34.   Inventory procedures are effectively communicated and easy to follow.

21 or 19%

33 or 30%

11 or 10%

2 or 2%

39 or 35%

35.   Mailroom services are satisfactory.

39 or 35%

48 or 44%

4 or 4%

0 or 0%

15 or 14%

Computer Services

36.   Staff is courteous and helpful.

57 or 52%

44 or 40%

4 or 4%

0 or 0%

3 or 3%

37.   HELP desk calls/requests for services are handled within a reasonable time.

45 or 41%

47 or 43%

7 or 6%

1 or 1%

2 or 2%

38.   Technical support provided by computer services is adequate for my needs. 

37 or 34%

52 or 47%

10 or 9%

5 or 5%

1 or 1%

39.   Training for the use of computers and software meets my needs.

24 or 22%

50 or 45%

15 or 14%

7 or 6%

8 or 7%

Information Technology

40.   Information technology available at CFCC is adequate to meet the needs of the college.

22 or 20%

51 or 46%

22 or 20%

3 or 3%

11 or 10%

41.   Replacement of college computers and software is consistent with current technology.

19 or 17%

48 or 44%

20 or 18%

14 or 13%

6 or 5%

42.   Computer equipment in my work area is adequate for my needs.

22 or 20%

57 or 52%

21 or 19%

8 or 7%

0 or 0%

43.   Computer software in my work area is up-to-date and adequate for my needs.

19 or 17%

55 or 50%

20 or 18%

7 or 6%

6 or 5%

Bookstore

44.   Staff is courteous and helpful.

36 or 33%

53 or 48%

3 or 3%

2 or 2%

12 or 11%

45.   Required texts and materials are available for students and classroom use in a reasonable time.

28 or 25%

55 or 50%

13 or 12%

2 or 2%

9 or 8%

46.   The hours of operation are satisfactory.

28 or 25%

54 or 49%

5 or 5%

1 or 1%

20 or 18%

Food Services

47.   Staff is courteous and helpful.

27 or 25%

53 or 48%

8 or 7%

3 or 3%

15 or 14%

48.   The quality and variety of food selections are satisfactory.

6 or 5%

42 or 38%

26 or 24%

16 or 15%

18 or 16%

49.   Hours of operation are satisfactory.

20 or 18%

62 or 56%

1 or 1%

1 or 1%

22 or 20%

50.   Maintenance and cleanliness of the food services area are satisfactory.

20 or 18%

66 or 60%

6 or 5%

1 or 1%

14 or 13%

Housekeeping Services

51.   Staff is courteous and helpful.

46 or 42%

55 or 50%

3 or 3%

0 or 0%

3 or 3%

52.   Variety and types of housekeeping services provided are adequate.

17 or 15%

55 or 50%

17 or 15%

15 or 14%

2 or 2%

53.   Buildings and classrooms are clean and well kept.

12 or 11%

52 or 47%

24 or 22%

18 or 16%

1 or 1%

54.   Bathrooms are clean and stocked adequately.

19 or 17%

60 or 55%

19 or 17%

7 or 6%

1 or 1%

55.   Overall, housekeeping services are satisfactory.

15 or 14%

56 or 51%

25 or 23%

9 or 8%

1 or 1%

Facilities Maintenance

56.   Staff is courteous and helpful.

21 or 19%

53 or 48%

17 or 15%

5 or 5%

7 or 6%

57.   Staff responds to requests for services within a 5-day timeframe.

9 or 8%

34 or 31%

29 or 26%

13 or 12%

20 or 18%

58.   Procedures for requesting services are effectively communicated.

8 or 7 %

55 or 50%

27 or 25%

5 or 5%

14 or 13%

59.   The buildings and grounds are maintained in good functional order.

12 or 11%

56 or 51%

25 or 23%

10 or 9%

2 or 2%

60.The general appearance of the college landscape is attractive and neat.

31 or 28%

62 or 56%

7 or 6%

2 or 2%

2 or 2%

61.   Maintenance and upkeep of college facilities are satisfactory.

12 or 11%

44 or 40%

33 or 30%

11 or 10%

5 or 5%

Safety and Security

62.   Emergency and evacuation procedures are adequate.

21 or 19%

51 or 46%

9 or 8%

5 or 5%

20 or 18%

63.   CFCC has a safety plan that is updated periodically and available on the CFCC Intranet.

17 or 15%

43 or 39%

3 or 3%

4 or 4%

34 or 31%

64.   I know where to go for first aid services.

13 or 12%

34 or 31%

24 or 22%

10 or 9%

19 or 17%

65.   Prompt action is taken when a security or safety problem arises.

13 or 12%

36 or 33%

21 or 19%

8 or 7%

26 or 24%

66.   Campus security is satisfactory.

11 or 10%

42 or 38%

27 or 25%

11 or 10%

12 or 11%

67.   Lighting in parking areas is adequate.

15 or 14%

47 or 43%

22 or 20%

3 or 3%

12 or 11%

Personnel Office

68.   Staff is knowledgeable about policies and procedures.

35 or 32%

67 or 61%

3 or 3%

0 or 0%

5 or 5%

69.   Staff follows policies and procedures and administers them accordingly.

31 or 28%

58 or 53%

7 or 6%

1 or 1%

12 or 11%

70.   Personnel policies are communicated effectively.

29 or 26%

53 or 48%

18 or 16%

2 or 2%

7 or 6%

71.   Personnel office staff provides valuable services to the college.

33 or 30%

62 or 56%

5 or 5%

2 or 2%

5 or 5%

72.   Benefit information is provided and explained in a manner that is easily understood.

32 or 29%

56 or 51%

21 or 19%

0 or 0%

1 or 1%

73.   Benefit enrollments are handled properly.

30 or 27%

64 or 58%

5 or 5%

0 or 0%

9 or 8%

74.   I am aware that an open enrollment period is held annually for employees to change their benefit elections.

42 or 38%

63 or 57%

2 or 2%

0 or 0%

2 or 2%

75.   Personnel recruitment process is handled in an organized, consistent manner in accordance with college policies.

23 or 21%

50 or 45%

9 or 8%

5 or 5%

22 or 20%

Student Development

76.   Staff is courteous and helpful with students, faculty and staff.  

35 or 32%

60 or 55%

7 or 6%

2 or 2%

5 or 5%

77.   Policies and procedures accommodate students, faculty, and staff.

28 or 25%

57 or 52%

12 or 11%

5 or 5%

7 or 6%

78.   Student access to counselors is adequate.

17 or 15%

47 or 43%

15 or 14%

4 or 4%

24 or 22%

79.   The admissions process is effective in placing students in appropriate programs.

13 or 12%

51 or 46%

25 or 23%

8 or 7%

12 or 11%

80.   Orientation activities for new students are effective.

12 or 11%

48 or 44%

18 or 16%

3 or 3%

26 or 24%

81.   Student access to career and job center services is adequate.

15 or 14%

47 or 43%

8 or 7%

0 or 0%

40 or 36%

82.   The registration process is satisfactory.

10 or 9%

44 or 40%

24 or 22%

23 or 21%

6 or 5%

83.   The TRAC (telephone registration) is satisfactory.

15 or 14%

58 or 53%

20 or 18%

3 or 3%

13 or 12%

84.   Services of the registrar’s office are adequate to meet my needs.

18 or 16%

70 or 64%

5 or 5%

4 or 4%

11 or 10%

85.   Recruiting activities and materials effectively portray the college.

15 or 14%

59 or 54%

6 or 5%

3 or 3%

23 or 21%

86.   Enrollment management services are adequate to meet my needs.

16 or 15%

54 or 49%

8 or 7%

3 or 3%

26 or 24%

87.   Student activities are effective in promoting student interests.

16 or 15%

51 or 46%

14 or 13%

3 or 3%

24 or 22%

88.   Student Government Association (SGA) is effective in promoting student interests.

14 or 13%

40 or 46%

12 or 11%

3 or 3%

22 or 20%

89.   Student athletics are effective in promoting student interests.

24 or 22%

50 or 45%

9 or 8%

4 or 4%

18 or 16%

90.   Financial aid assistance and information are readily available to students.

19 or 17%

54 or 49%

9 or 8%

2 or 2%

21 or 19%

91.   Switchboard services are satisfactory.

33 or 30%

63 or 57%

3 or 3%

0 or 0%

5 or 5%

Instruction

92.   Instructional support staff is courteous and helpful.

47 or 43%

54 or 49%

1 or 1%

0 or 0%

7 or 6%

93.   Instructional polices and procedures are effectively communicated.

35 or 32%

56 or 51%

7 or 6%

3 or 3%

7 or 6%

94.   Faculty is courteous, helpful and respond to requests within a reasonable time.    

50 or 45%

51 or 46%

0 or 0%

0 or 0%

8 or 7%

95.   Instructional administrators are courteous, helpful and respond to requests within a reasonable time.

46 or 42%

50 or 45%

3 or 3%

2 or 2%

7 or 6%

Distance Learning

96.   CFCC should offer more distance learning:

        a.     Online Internet courses

24 or 22%

45 or 41%

18 or 16%

8 or 7%

14 or 13%

        b.     Video-based Telecourses

12 or 11%

30 or 27%

32 or 29%

13 or 12%

16 or 15%

        c.     Hybrid courses (mix of online and classroom instruction)

24 or 22%

39 or 36%

18 or 17%

4 or 4%

17 or 16%

97.   Currently, the training provided to prepare faculty to teach distance learning courses is adequate.

8 or 7%

22 or 20%

30 or 27%

24 or 22%

26 or 24%

Downtown Campus Learning Resource Center  (Library and Media Center)

98.      Staff is courteous and helpful.

32 or 29%

48 or 44%

15 or 14%

7 or 6%

5 or 5%

99.      Variety and types of services are adequate.

23 or 21%

67 or 61%

5 or 5%

3 or 3%

9 or 8%

100.    LRC resources are up-to-date and readily available.

22 or 20%

65 or 59%

6 or 5%

6 or 5%

6 or 5%

101.    Procedures to access services are communicated and easy to follow.

14 or 13%

59 or 54%

17 or 15%

2 or 2%

9 or 8%

102.    LRC resources meet the needs of instruction.

13 or 12%

65 or 59%

13 or 12%

2 or 2%

7 or 6%

103.    Training and assistance in accessing LRC resources are adequate.

13 or 12%

66 or 60%

8 or 7%

3 or 3%

10 or 9%

104.    The hours of operation are satisfactory.  

16 or 15%

66 or 60%

4 or 4%

4 or 4%

9 or 8%

105.    The workspaces and environment are conducive to study.

19 or 17%

64 or 58%

9 or 8%

1 or 1%

8 or 7%

106.    The media center responds to requests within a reasonable time.

21 or 19%

48 or 44%

10 or 9%

5 or 5%

18 or 16%

107.    Audiovisual equipment is current and maintained in good working order.

14 or 13%

48 or 44%

16 or 15%

6 or 5%

17 or 15%

108.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

19 or 17%

49 or 45%

11 or 10%

5 or 5%

21 or 19%

109.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

23 or 21%

55 or 50%

10 or 9%

6 or 5%

11 or 10%

North Campus Learning Resource Center  (Library and Media Center)

110.    Staff is courteous and helpful.

18 or 16%

18 or 16%

0 or 0%

0 or 0%

67 or 61%

111.    Variety and types of services are adequate.

10 or 9%

17 or 15%

6 or 5%

0 or 0%

67 or 61%

112.    LRC resources are up-to-date and readily available.

10 or 9%

18 or 16%

2 or 2%

1 or 1%

66 or 60%

113.    Procedures to access services are communicated and easy to follow.

10 or 9%

19 or 17%

3 or 3%

0 or 0%

68 or 62%

114.    LRC resources meet the needs of instruction.

10 or 9%

18 or 16%

1 or 1%

0 or 0%

64 or 58%

115.    Training and assistance in accessing LRC resources are adequate.

9 or 8%

15 or 14%

3 or 3%

0 or 0%

65 or 59%

116.    The hours of operation are satisfactory.  

9 or 8%

19 or 17%

1 or 1%

1 or 1%

65 or 59%

117.    The workspaces and environment are conducive to study.

12 or 11%

17 or 15%

1 or 1%

0 or0%

60 or 55%

118.    The media center responds to requests within a reasonable time.

9 or 8%

12 or 11%

1 or 1%

0 or 0%

71 or 65%

119.    Audiovisual equipment is current and maintained in good working order.

11 or 10%

12 or 11%

4 or 4%

0 or 0%

63 or 57%

120.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

11 or 10%

14 or 13%

4 or 4%

0 or 0%

69 or 63%

121.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

12 or 11%

16 or 15%

2 or 2%

2 or 2%

65 or 59%

Downtown Campus Learning Lab

122.    Staff is courteous and helpful.

36 or 33%

46 or 42%

1 or 1%

0 or 0%

20 or 18%

123.    The hours of operation are satisfactory.

22 or 20%

46 or 42%

3 or 3%

4 or 4%

27 or 25%

124.    Staff is knowledgeable and competent in helping students, faculty and staff.

31 or 28%

43 or 39%

5 or 5%

1 or 1%

25 or 23%

125.    Adequate space to house staff and students.

16 or 15%

38 or 35%

17 or 15%

3 or 3%

30 or 27%

126.    Workspace and environment are conducive to work and study.

20 or 18%

44 or 40%

13 or 12%

1 or 1%

25 or 23%

127.    Computers are available when needed.

19 or 17%

37 or 34%

11 or 10%

0 or 0%

37 or 34%

128.    Adequate software to supplement instruction is available.

20 or 18%

42 or 38%

6 or 5%

0 or 0%

36 or 33%

North Campus Learning Lab

129.    Staff is courteous and helpful.

16 or 15%

12 or 11%

0 or 0%

0 or 0%

73 or 66%

130.    The hours of operation are satisfactory.

10 or 9%

16 or 15%

0 or 0%

0 or 0%

78 or 71%

131.    Staff is knowledgeable and competent in helping students, faculty and staff.

15 or 14%

13 or 12%

0 or 0%

0 or 0%

74 or 67%

132.    Adequate space to house staff and students.

8 or 7%

18 or 16%

0 or 0%

0 or 0%

74 or 67%

133.    Workspace and environment are conducive to work and study.

9 or 8%

17 or 15%

0 or 0%

0 or 0%

74 or 67%

134.    Computers are available when needed.

10 or 9%

15 or 14%

0 or 0%

0 or 0%

75 or 68%

135.    Adequate software to supplement instruction is available.

11 or 10%

14 or 13%

0 or 0%

0 or 0%

78 or 71%

Continuing Education

136. Staff is courteous and helpful.

21 or 19%

41 or 37%

1 or 1%

0 or 0%

43 or 39%

137. I have taken a continuing education course in the past year.

3 or 3%

11 or 10%

19 or 17%

14 or 13%

56 or 51%

138. Continuing education programs and services are effectively communicated to faculty and staff.

8 or 7%

48 or 44%

12 or 11%

8 or 7%

27 or 25%

139. I have recommended a continuing education course to family or friends in the past year.

12 or 11%

43 or 39%

8 or 7%

11 or 10%

31 or 28%

140. Continuing education courses may serve as a bridge to curriculum coursework.

14 or 13%

46 or 42%

3 or 3%

3 or 3%

39 or 35%