Full-Time Staff Comments
Faculty and Staff Survey, Spring, 2002
RESOURCE DEVELOPMENT (FOUNDATION AND GRANTS)
1. Staff is courteous and helpful.
2. Policies and information about grants and the Foundation are effectively communicated.
3. I am aware that the Foundation supports special faculty and staff projects.
4. I am aware that I can designate my Campus Fund Drive contribution to any option listed on the giving sheet.
5. I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.
t1. The available ambassadors promised to assist me with an event. I gave them notice well in advance (2 month window). Two days prior to the event I was told that they would not be able to help me. It was critical for them at that point to help us. Needless to say “______________.”
b2. I thought Ambassadors were a marketing tool to the outside public for CFCC, not available to assist faculty or staff with in-house projects.
INSTITUTIONAL DEVELOPMENT (INSTITUTIONAL EFFECTIVENESS)
6. Staff is courteous and helpful.
x1. 6-9. I am not involved in Institutional Development.
n2. Even though certain IE functions are necessary and required, I would like to see a reduction in paperwork “exercises” created by this department. SPOL, surveys, goals, accomplishments, etc. many times take time away from income-producing functions of College. Supervisors should be made aware of our goals and accomplishments directly, on a more informal and departmentalized basis.
7. Requests for services or information are handled within a reasonable time.
o2. The best aspect about Institutional Development is this survey. Thank you and the college for asking for our input, reading our suggestions, and taking action. Many changes because of the survey suggestions were implemented. Thank you! Thank you also for sharing the results.
8 Assistance provided to departments in planning for institutional effectiveness is satisfactory.
9. The process and procedures for planning and institutional effectiveness are effectively communicated.
10. I have sufficient opportunities to be involved in planning in my department.
y1. I often feel that staff are left out of the decision making process within my department causing more work for others and loss of ideas for the college that may save time and money. It would help the college and individual departments for supervisors to have occasional meetings to inform and brain storm when set goals need to be accomplished. It would help staff stay informed of changes within their departments instead of receiving second hand information that causes confusion and hearsay.
11. Staff is courteous and helpful.
a2. 11-14. David Hardin and staff do a great job.
12. Requests for public information services are handled in a reasonable time.
13. I feel CFCC’s programs and services are effectively promoted to the public.
z1. We don’t seem to advertise “positive stories” about CFCC to the public.
14. College publications are accurate and appealing.
15. Staff is courteous and helpful.
16. Copy center requests are processed in a reasonable time.
17. Copies are performed correctly.
18. Staff is courteous and helpful.
19. Printing requests are processed in a reasonable time.
20. Staff is courteous and helpful.
t1. Ravi, Gloria, Pattie, Michelle, Loretta, Ann, Connie, Camellia, Katie, Kata, Brooke—these are those who help us. But at the front counter _______usually has a
n2. Front desk personnel need more consistent training on how they want paperwork turned in. Different answer given on same subject at times. Need to be more friendly and practice better customer service.
21. Quality of services provided by the cashier’s window is satisfactory.
a2. Staff is often rude and unhelpful with students.
22. The business office provides adequate and timely budget reports to departments.
23. Final budget allocations are relayed to department-level personnel.
24. Budget transfers are clear and made known to the programs involved.
25. Payroll services are adequate to meet my needs.
e2. Payroll services are adequate – the person who is over payroll is not very helpful and is often rude. The payroll technician (who is under the supervision of the person mentioned above) is extremely helpful and courteous.
26. Services for parking are satisfactory for my needs.
c2. Security cameras should be located in parking areas.
o2. We need more parking – for students and part-time faculty and staff.
27. My travel requests are processed within a reasonable time.
t1. We should not have to wait so long to be reimbursed.
PURCHASING/RECEIVING, INVENTORY, MAILROOM
28. Staff is courteous and helpful.
29. My purchase requisitions are processed within a reasonable time.
30. Purchasing policies and procedures are communicated and easy to follow.
31. Inventory procedures are effectively communicated and easy to follow.
32. Mailroom services are satisfactory.
n2. Needs to deliver mail in a more timely manner.
33. Staff is courteous and helpful.
o2. Computer Services at CFCC is fantastic! We are so fortunate to have those dedicated people working for us.
34. HELP desk calls/requests for services are handled within a reasonable time.
b2. 34 and 35. Computer services needs to send department’s e-mails with updates on the status of requests – especially when there are delays of 48 hours or more. When they have worked on a piece of equipment, the need to let staff know what they have done, on which pieces of equipment, what is yet to be done, and why the delay as well as their best estimate of when they will next get back to the project and an expected completion date.
c2. Help Desk needs to have a real person on it at all times.
h2. The services provided by our Computer Services personnel are truly outstanding.
35. Technical support provided by computer services is adequate for my needs.
n2. Techs need more training. Some problems that are corrected are only temporary and one problem solved sometimes causes other problems.
36. Training for the use of computers and software meets my needs.
v1. There is minimal training offered.
z1. A lot more computer and software training is needed.
f2. It is not the responsibility of computer services to train users on software packages.
37. Information technology available at CFCC is adequate to meet the needs of the college.
z1. We seem to have some obvious holes in our info technology – TV production, video services, online teaching, etc.
38. Replacement of college computers and software is consistent with current technology.
f2. All purchases and replacement of administration PC should be the responsibility of Computer Services so PC and other PC related equipment can be replaced/updated in a reasonable fashion.
39. Computer equipment in my work area is adequate for my needs.
f2. Additional PC and space is needed on the main campus.
40. Computer software in my work area is up-to-date and adequate for my needs.
41. Staff is courteous and helpful.
a2. Not all staff are helpful and courteous.
n2. New manager needs more training. Books are ordered late or not at all. Manager does not appear organized or capable of handling job.
42. Required texts and materials are available for students and classroom use in a reasonable time.
43. The hours of operation are satisfactory.
z1. Bookstore hours not sufficient at night.
a2. Should be open more hours.
m2. No night time hours.
o2. Why does the bookstore close so early?
44. Staff is courteous and helpful.
o2. 44-47. Big improvements in food services at CFCC! Thanks –still wish cafeteria would stay open until 9:00 pm.
45. The quality and variety of food selections are satisfactory.
l2. A salad bar with a variety of lettuce and not iceberg.
46. Hours of operation are satisfactory.
z1. Cafeteria closed all week of spring break without prior notification or shorter hours being offered.
m2. Food services should be open during breaks or let those working through “CFCCall” that they will be closed.
47. Maintenance and cleanliness of the food services area are satisfactory.
48. Staff is courteous and helpful.
o2. 48-52. Big improvements in housekeeping this year. Excellent job! Some classrooms still dirty.
49. Variety and types of housekeeping services provided are adequate.
z1. Housekeeping still does not have a schedule of cleaning to be done daily, weekly, monthly, etc. Many areas are never touched.
c2. 49,50, 52. Housekeeping tasks are made more difficult by poorly maintained facilities.
m2. Trash cans in women’s stalls, seat covers.
n2. Need to pay close attention to cleaning and replacing items.
50. Buildings and classrooms are clean and well kept.
z1. Buildings overall dirty – floors, entryways always grimy – wax splashed up on walls and molding – door jams and elevators coated with dirt and wax buildup.
b2. Stains are not removed from carpets or upholstered chairs.
51. Bathrooms are clean and stocked adequately.
y1. The ladies bathroom needs liners and receptacles in each stall.
z1. Floors and walls never clean. No waste cans in stalls – no sanitary product dispensers – they tore the one in the L building off the wall.
b2 Women’s bathrooms are not stocked with sanitary napkins; and, disposal baskets should be placed in individual stalls to prevent sanitary products from being flushed down toilets. Students, instructors and staff are constantly requesting these services. Perhaps sanitary napkins can be sold in the bookstore or supplied with the First Aid kits and stored stocked in Central Stores. This request really needs to be addressed. It was raised at a Diversity Committee meeting.
d2. Baseboards are nasty. Trash cans are not moved when mopping occurs.—“middle of the floor cleaning only” – They need training.
l2. Need “bins” in the women’s bathrooms.
52. Overall, housekeeping services are satisfactory.
z1. Housekeeping continues to be unsatisfactory. Emptying the trashcans daily is not my idea of housekeeping.
m2.Dusting corners better, dust areas more.
53. Staff is courteous and helpful.
z1. Staff surly when approached with problems.
b2. Some of the management staff are surly. Most of the support staff are friendly.
c2. Only a minority of maintenance workers are helpful. Those few who are helpful consistently go the extra mile – would that the whole department act this way.
l2. Some are courteous, not all.
o2. 53-58. Improvements made in facilities maintenance. Thanks.
54. Staff responds to requests for services within a 5-day timeframe.
z1. I have many requests that have never had a response. No continuity in response or response time.
b2. Some requests are never addressed at all.
l2. Very slow or not at all.
n2.Requests are usually handled very late or not at all. Need a method of feedback to let us know they received request and when they complete it. Would like to see ________make himself more available for assistance.
55. Procedures for requesting services are effectively communicated.
z1. Procedures are there but not followed.
b2. Stair treads need replacing in the L building; and, an expansion strip that several employees have fallen over needs repair (which was reported over 8 weeks ago).
c2. While the method of communicating needs is evident, the feedback from maintenance as to when or if the work is to be done is never communicated.
l2. Unaware that there are any procedures.
56. The buildings and grounds are maintained in good functional order.
z1. The grounds are great – the buildings are disgraceful.
57. The general appearance of the college landscape is attractive and neat.
a2. The landscaping looks great and adds positively to campus.
b2. Landscaping is most attractive.
58. Maintenance and upkeep of college facilities are satisfactory.
u1. Upkeep of cars is inexcusable! We need one or two people responsible or an outside service. What about our Automotive Technology program being allowed to perform service?
z1. Maintenance of buildings continues to be the greatest problem at CFCC.
SAFETY AND SECURITY
59. Emergency and evacuation procedures are adequate.
u1. Evacuation placards are not replaced in offices throughout the college following renovation.
b2. Individual departments need to assign staff specific responsibilities during fire drills, etc. There should be recorded in department policy and procedures manuals.
m2. Emergency evacuation not updated in on-line handbook.
o2. 59-64. Improvements made this year in security. The guards are always willing to walk me to my car at night. The guards are courteous and helpful. Thank you, Thank you, Thank you for the additional lighting in the parking areas!
60. CFCC has a safety plan that is updated periodically and distributed to employees.
z1. Accessible – where?
m2.Campus safety plan not revised since December 2000 on intranet. No direction on large areas like media, learning lab, library – does staff leave or should their first concern be students.
61. I know where to go for first aid services.
62. Prompt action is taken when a security or safety problem arises.
u1. Security guards are too old. I feel like I would be required to protect them in the event of an incident.
z1. Security is a joke in the “L” building.
g2. When things are stolen, even with the expensive cameras, we never seem to find the “bad guy/gal.”
l2. Occasion has not come up as yet to test services.
63. Campus security is satisfactory.
a2. Security personnel are helpful and friendly, but don’t foster much confidence in case of emergency.
b2. Access to the L building at all hours, day and night, is not sufficiently controlled – especially early am, after 5 pm and on Saturdays.
i2. We need better security. Too many items are being stolen from locked offices. The college should also look into hiring a security force that could deal with a real security problem that could endanger students. More communication about college activities should be established with security so they can help direct students who are lost.
k2. Level of awareness of on-campus security problems needs to be increased – several thefts from offices using some methods – people should know about items and take appropriate action to protect their belongings and college equipment.
64. Lighting in parking areas is adequate.
z1. Lighting around buildings is worse than parking areas.
b2. Lighting appears to be intermittent in some lots – probably to save energy, but not worth the risk to faculty, students, staff, and general public.
65. Staff is courteous and helpful.
u1. Support staff dress inappropriately to represent the college.
n2. Employees need direct answers and advise, not “safe” answers and copies of policies from ______, although ____ is a very nice and helpful person. Would like to see more friendliness/customer service from ______.
o2. 65-69. John Upton is great. He does a wonderful job.
66. Staff is knowledgeable about policies and procedures and administers them accordingly..
67. Personnel policies and procedures are effectively communicated.
68. Benefit information is provided and explained in a manner that is easily understood.
69. Personnel Office staff provides valuable services to the college.
70. Instructional support staff is courteous and helpful.
71. Instructional polices and procedures are effectively communicated.
72. Faculty is courteous, helpful and respond to requests within a reasonable time.
73. Instructional administrators are courteous, helpful and respond to requests within a reasonable time.
74. Staff is courteous and helpful.
c2. Staff is courteous and tries to be helpful but sometimes finds the person who can answer your question is difficult.
g2. _________ takes forever to answer his phone and return a phone call. It is hard to find him on campus.
j2. _________ doesn’t seem to have the same hours as other staff at CFCC. He seldom returns phone messages left on his answering machine.
75. I have taken a continuing education course in the past year.
76. Continuing education programs and services are effectively communicated to faculty and staff.
77. I have recommended a continuing education course to family or friends in the past year.
78. Continuing education courses may serve as a bridge to curriculum coursework.
LEARNING RESOURCE CENTER (LIBRARY AND MEDIA CENTER)
79. Staff is courteous and helpful.
a2. Most staff are very friendly and helpful, but ______ can be short with students and doesn’t always have the best attitude. _________ can be the same way – ___ should set a better example for staff. _____ is often rude and condescending.
n2. Would like to see a little more friendliness/customer service.
80. Variety and types of services are adequate.
81. LRC resources are up-to-date and readily available.
z1. Many more books are out of date and need replacing.
82. Procedures to access services are communicated and easy to follow.
83. LRC resources meet the needs of instruction.
84. Training and assistance in accessing LRC resources are adequate.
85. The hours of operation are satisfactory.
86. The workspaces and environment are conducive to study.
z1. Too hot usually for users.
87. The media center responds to requests within a reasonable time.
88. Audiovisual equipment is current and maintained in good working order.
y1. It seems that the media department is out of equipment whenever I go over to check something out. Do they have enough equipment? Can they change their checkout time per person so that others might have a chance to use equipment?
z1. AV equipment not checked before circulating.
m2.Batteries need to be updated so they work, equipment needs to be charged so someone could check our and use; no night time hours.
89. Media center services (audio, video and graphic production, teleconferencing) meet my needs.
o2. Why does the school have so few digital cameras that always seem to be checked out?
90. I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.
91. Staff is courteous and helpful.
92. The hours of operation are satisfactory.
93. Adequate staff is available to respond to the needs of students, staff, and faculty.
z1. Never enough staff to help students adequately.
94. Staff is knowledgeable and competent in helping students, faculty and staff.
95. Computers are available when needed.
v1. There are not enough computers for the number of students, faculty and staff.
y1. Students have complained that there are not enough computers in the learning lab during peak times. Can they go anywhere else to work on projects when the lab is full? Can they go to a room within the library? I have heard several students complaining about the conditions of test taking in the lab. It is hard to concentrate in the lab with so many people walking in and out, staff talking, and tutors helping students with papers. Can instructors reserve the new room in the library or an alternative classroom with computers to take a test?
96. Software needed to supplement instruction is available.
f2. The Learning Lab needs full-time personnel to better serve students.
97. Staff is courteous and helpful with students, faculty and staff.
98. Policies and procedures accommodate students, faculty, and staff.
m2. Need more days for student, faculty and staff to get ID card other than first Monday and third Thursday.
99. Student access to counselors is adequate.
z1. Counselors not available night hours.
o2. The college is open until 10:00 pm. We need to have a counselor working at night to accommodate non-traditional students who work until 5 or 6pm. The access to student development at night is frustrating to students.
100. The admissions process is effective in placing students in appropriate programs.
z1. Student Activities for such a large cc should have many more activities for students.
101. Orientation activities for new students are effective.
z1. SGA not functioning as it should for such a large college.
102. Student access to career and job center services is adequate.
103. The registration process is satisfactory.
v1. A permanent place for registration, like the advising center, makes more sense than temporary setup in Schwartz Center. Don’t have late registration. Register all summer for Fall and Spring, then offer two drop/add days before classes begin.
b2. Students photo ID’s should be done as a routine part of the orientation/registration procedure.
104. The TRAC (telephone registration) is satisfactory.
105. Services of the registrar’s office are adequate to meet my needs.
106. Recruiting activities and materials effectively portray the college.
107. Enrollment management services are adequate to meet my needs.
108. Student activities are effective in promoting student interests.
i2. Student Activities should offer more events! Maybe more funding is needed.
o2. Robby is doing an excellent job with student activities. Thank you for extending the days and times that students can get their IDs made. The Spring Fling last year was FANTASTIC and fun for the students.
109. Student Government Association (SGA) is effective in promoting student interests.
110. Student athletics are effective in promoting student interests.
111. Financial aid assistance and information are readily available to students.
112. Switchboard services are satisfactory.
o2. Dorothy and Jackie are such an asset to this college. Thank you both for your hard work for all of us.
w1. The format of the survey (answer columns) was difficult to use.
m2. Students need bicycle racks to put bikes near the “L” building.
n2. President’s Office –would like to see more open-door policy.
Overall impression: I think CFCC is a great place to work and I am very proud to be employed here. If we identify the worst problems and solve them in a timely manner, then our impression and reputation in the community will be a good one and we will continue to be successful.
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