Full-Time Staff Comments
Faculty and Staff Survey, Spring, 2002
RESOURCE DEVELOPMENT (FOUNDATION AND GRANTS)
1. Staff is courteous and
helpful.
2. Policies and information
about grants and the Foundation are effectively communicated.
3. I am aware that the
Foundation supports special faculty and staff projects.
4. I am aware that I can designate my Campus
Fund Drive contribution to any option listed on the giving sheet.
5. I am aware that the Ambassadors are available
to assist faculty & staff on special projects/events.
t1. The available ambassadors promised to assist
me with an event. I gave them notice
well in advance (2 month window). Two
days prior to the event I was told that they would not be able to help me. It was critical for them at that point to
help us. Needless to say “______________.”
b2. I thought Ambassadors were a marketing tool to
the outside public for CFCC, not available to assist faculty or staff with
in-house projects.
INSTITUTIONAL DEVELOPMENT (INSTITUTIONAL EFFECTIVENESS)
6. Staff is courteous and
helpful.
x1. 6-9.
I am not involved in Institutional Development.
n2. Even though certain IE functions are necessary
and required, I would like to see a reduction in paperwork “exercises” created by
this department. SPOL, surveys, goals,
accomplishments, etc. many times take
time away from income-producing functions of College. Supervisors should be made aware of our goals and accomplishments
directly, on a more informal and departmentalized basis.
7. Requests for services or
information are handled within a reasonable time.
o2. The best aspect about Institutional
Development is this survey. Thank you
and the college for asking for our input, reading our suggestions, and taking
action. Many changes because of the
survey suggestions were implemented.
Thank you! Thank you also for
sharing the results.
8 Assistance provided to
departments in planning for institutional effectiveness is satisfactory.
9. The process and procedures for planning and
institutional effectiveness are effectively communicated.
10. I have sufficient
opportunities to be involved in planning in my department.
y1. I often feel that staff are left out of the
decision making process within my department causing more work for others and
loss of ideas for the college that may save time and money. It would help the college and individual
departments for supervisors to have occasional meetings to inform and brain
storm when set goals need to be accomplished.
It would help staff stay informed of changes within their departments
instead of receiving second hand information that causes confusion and hearsay.
PUBLIC INFORMATION
11. Staff is courteous and
helpful.
a2. 11-14. David Hardin and staff do a great job.
12. Requests for public
information services are handled in a reasonable time.
13. I feel CFCC’s programs
and services are effectively promoted to the public.
z1. We
don’t seem to advertise “positive stories” about CFCC to the public.
14. College publications are
accurate and appealing.
COPY CENTER
15. Staff is courteous and
helpful.
16. Copy center requests are
processed in a reasonable time.
17. Copies are performed
correctly.
PRINT SHOP
18. Staff is courteous and helpful.
19. Printing requests are processed in a
reasonable time.
BUSINESS OFFICE
20. Staff is courteous and
helpful.
t1. Ravi, Gloria, Pattie, Michelle, Loretta, Ann,
Connie, Camellia, Katie, Kata, Brooke—these are those who help us. But at the front counter _______usually has
a
bad attitude.
n2. Front desk personnel need more consistent
training on how they want paperwork turned in.
Different answer given on same subject at times. Need to be more friendly and practice better
customer service.
21. Quality of services
provided by the cashier’s window is satisfactory.
a2. Staff
is often rude and unhelpful with students.
22. The business office
provides adequate and timely budget reports to departments.
23. Final budget allocations
are relayed to department-level personnel.
24. Budget transfers are
clear and made known to the programs involved.
25. Payroll services are
adequate to meet my needs.
e2. Payroll services are adequate – the person who
is over payroll is not very helpful and is often rude. The payroll technician (who is under the
supervision of the person mentioned above) is extremely helpful and
courteous.
26. Services for parking are
satisfactory for my needs.
c2. Security
cameras should be located in parking areas.
o2. We
need more parking – for students and part-time faculty and staff.
27. My travel requests are
processed within a reasonable time.
t1. We should not have to
wait so long to be reimbursed.
PURCHASING/RECEIVING, INVENTORY, MAILROOM
28. Staff is courteous and
helpful.
29. My purchase requisitions
are processed within a reasonable time.
30. Purchasing policies and
procedures are communicated and easy to follow.
31. Inventory procedures are
effectively communicated and easy to follow.
32. Mailroom services are
satisfactory.
n2. Needs to deliver mail in
a more timely manner.
COMPUTER SERVICES
33. Staff is courteous and
helpful.
o2. Computer Services at CFCC is fantastic! We are so fortunate to have those dedicated
people working for us.
34. HELP desk calls/requests
for services are handled within a reasonable time.
b2. 34 and 35.
Computer services needs to send department’s e-mails with updates on the
status of requests – especially when there are delays of 48 hours or more. When they have worked on a piece of
equipment, the need to let staff know what they have done, on which pieces of
equipment, what is yet to be done, and why the delay as well as their best
estimate of when they will next get back to the project and an expected completion
date.
c2. Help Desk needs to have a real person on it at
all times.
h2. The services provided by our Computer Services
personnel are truly outstanding.
35. Technical support
provided by computer services is adequate for my needs.
n2. Techs need more training. Some problems that are corrected are only
temporary and one problem solved sometimes causes other problems.
36. Training for the use of
computers and software meets my needs.
v1. There
is minimal training offered.
z1. A
lot more computer and software training is needed.
f2. It
is not the responsibility of computer services to train users on software
packages.
INFORMATION TECHNOLOGY
37. Information technology
available at CFCC is adequate to meet the needs of the college.
z1. We seem to have some obvious holes in our info
technology – TV production, video services, online teaching, etc.
38. Replacement of college
computers and software is consistent with current technology.
f2. All purchases and replacement of
administration PC should be the responsibility of Computer Services so PC and
other PC related equipment can be replaced/updated in a reasonable fashion.
39. Computer equipment in my
work area is adequate for my needs.
f2. Additional
PC and space is needed on the main campus.
40. Computer software in my
work area is up-to-date and adequate for my needs.
BOOKSTORE
41. Staff is courteous and
helpful.
a2. Not
all staff are helpful and courteous.
n2. New manager needs more training. Books are ordered late or not at all. Manager does not appear organized or capable
of handling job.
42. Required texts and
materials are available for students and classroom use in a reasonable time.
43. The hours of operation
are satisfactory.
z1. Bookstore
hours not sufficient at night.
a2. Should
be open more hours.
m2. No night time hours.
o2. Why
does the bookstore close so early?
FOOD SERVICES
44. Staff
is courteous and helpful.
o2. 44-47.
Big improvements in food services at CFCC! Thanks –still wish cafeteria would stay open until 9:00 pm.
45. The quality and variety
of food selections are satisfactory.
l2. A salad bar with a
variety of lettuce and not iceberg.
46. Hours of operation are
satisfactory.
z1. Cafeteria closed all week of spring break
without prior notification or shorter hours being offered.
m2. Food services should
be open during breaks or let those working through “CFCCall” that they will be
closed.
47. Maintenance and
cleanliness of the food services area are satisfactory.
HOUSEKEEPING SERVICES
48. Staff is courteous and
helpful.
o2. 48-52. Big improvements in housekeeping this
year. Excellent job! Some classrooms still dirty.
49. Variety and types of
housekeeping services provided are adequate.
z1. Housekeeping still does not have a schedule of
cleaning to be done daily, weekly, monthly, etc. Many areas are never touched.
c2. 49,50,
52. Housekeeping tasks are made more
difficult by poorly maintained facilities.
m2. Trash cans in women’s stalls, seat
covers.
n2. Need to pay close attention to
cleaning and replacing items.
50. Buildings and classrooms
are clean and well kept.
z1. Buildings overall
dirty – floors, entryways always grimy – wax splashed up on walls and molding –
door jams and elevators coated with dirt and wax buildup.
b2. Stains are not removed from carpets or
upholstered chairs.
51. Bathrooms are clean and
stocked adequately.
y1. The ladies bathroom needs liners and
receptacles in each stall.
z1. Floors and walls never clean. No waste cans in stalls – no sanitary
product dispensers – they tore the one in the L building off the wall.
b2 Women’s bathrooms are not stocked with
sanitary napkins; and, disposal baskets should be placed in individual stalls
to prevent sanitary products from being flushed down toilets. Students, instructors and staff are
constantly requesting these services.
Perhaps sanitary napkins can be sold in the bookstore or supplied with
the First Aid kits and stored stocked in Central Stores. This request really needs to be
addressed. It was raised at a Diversity
Committee meeting.
d2. Baseboards are nasty. Trash cans are not moved when mopping
occurs.—“middle of the floor cleaning only” – They need training.
l2. Need “bins” in the women’s bathrooms.
52. Overall, housekeeping
services are satisfactory.
z1. Housekeeping continues to be
unsatisfactory. Emptying the trashcans
daily is not my idea of housekeeping.
m2.Dusting corners better, dust areas more.
FACILITIES MAINTENANCE
53. Staff is courteous and
helpful.
z1. Staff
surly when approached with problems.
b2. Some
of the management staff are surly. Most
of the support staff are friendly.
c2. Only a minority of maintenance workers are
helpful. Those few who are helpful
consistently go the extra mile – would that the whole department act this way.
l2. Some are courteous, not all.
o2. 53-58. Improvements made in facilities
maintenance. Thanks.
54. Staff responds to
requests for services within a 5-day timeframe.
z1. I
have many requests that have never had a response. No continuity in response or response time.
b2. Some
requests are never addressed at all.
l2. Very
slow or not at all.
n2.Requests are usually
handled very late or not at all. Need a
method of feedback to let us know they received request and when they complete
it. Would like to see ________make himself
more available for assistance.
55. Procedures for
requesting services are effectively communicated.
z1. Procedures are there but not followed.
b2. Stair treads need replacing in the L building;
and, an expansion strip that several employees have fallen over needs repair
(which was reported over 8 weeks ago).
c2. While the method of communicating needs is
evident, the feedback from maintenance as to when or if the work is to be done
is never communicated.
l2. Unaware that there are any procedures.
56. The buildings and
grounds are maintained in good functional order.
z1. The grounds are great –
the buildings are disgraceful.
57. The general appearance
of the college landscape is attractive and neat.
a2. The
landscaping looks great and adds positively to campus.
b2. Landscaping is most
attractive.
58. Maintenance and upkeep
of college facilities are satisfactory.
u1. Upkeep of cars is inexcusable! We need one or two people responsible or an
outside service. What about our
Automotive Technology program being allowed to perform service?
z1. Maintenance of buildings
continues to be the greatest problem at CFCC.
SAFETY AND SECURITY
59. Emergency and evacuation
procedures are adequate.
u1. Evacuation placards are not replaced in
offices throughout the college following renovation.
b2. Individual departments need to assign staff
specific responsibilities during fire drills, etc. There should be recorded in department policy and procedures
manuals.
m2. Emergency evacuation
not updated in on-line handbook.
o2. 59-64.
Improvements made this year in security. The guards are always willing to walk me to my car at night. The guards are courteous and helpful. Thank you, Thank you, Thank you for the
additional lighting in the parking areas!
60. CFCC has a safety plan
that is updated periodically and distributed to employees.
z1. Accessible
– where?
m2.Campus safety plan
not revised since December 2000 on intranet.
No direction on large areas like media, learning lab, library – does
staff leave or should their first concern be students.
61. I know where to go for first
aid services.
62. Prompt action is taken
when a security or safety problem arises.
u1. Security
guards are too old. I feel like I would
be required to protect them in the event of an incident.
z1. Security
is a joke in the “L” building.
g2. When
things are stolen, even with the expensive cameras, we never seem to find the
“bad guy/gal.”
l2. Occasion
has not come up as yet to test services.
63. Campus security is
satisfactory.
a2. Security personnel are helpful and friendly,
but don’t foster much confidence in case of emergency.
b2. Access to the L building at all hours, day and
night, is not sufficiently controlled – especially early am, after 5 pm and on
Saturdays.
i2. We need better security. Too many items are being stolen from locked
offices. The college should also look
into hiring a security force that could deal with a real security problem that
could endanger students. More
communication about college activities should be established with security so
they can help direct students who are lost.
k2. Level of awareness of on-campus security
problems needs to be increased – several thefts from offices using some methods
– people should know about items and take appropriate action to protect their
belongings and college equipment.
64. Lighting in parking
areas is adequate.
z1. Lighting
around buildings is worse than parking areas.
b2. Lighting appears to be intermittent in some
lots – probably to save energy, but not worth the risk to faculty, students,
staff, and general public.
PERSONNEL OFFICE
65. Staff is courteous and
helpful.
u1. Support staff dress inappropriately to
represent the college.
n2. Employees need
direct answers and advise, not “safe” answers and copies of policies from
______, although ____ is a very nice and helpful person. Would like to see more friendliness/customer
service from ______.
o2. 65-69.
John Upton is great. He does a
wonderful job.
66. Staff is knowledgeable
about policies and procedures and administers them accordingly..
67. Personnel policies and
procedures are effectively communicated.
68. Benefit information is
provided and explained in a manner that is easily understood.
69. Personnel Office staff
provides valuable services to the college.
INSTRUCTION
70. Instructional support
staff is courteous and helpful.
71. Instructional polices
and procedures are effectively communicated.
72. Faculty is courteous,
helpful and respond to requests within a reasonable time.
73. Instructional administrators are courteous,
helpful and respond to requests within a reasonable time.
CONTINUING EDUCATION
74. Staff is courteous and
helpful.
c2. Staff is courteous and tries to be helpful but
sometimes finds the person who can answer your question is difficult.
g2. _________ takes forever to answer his phone
and return a phone call. It is hard to find him on campus.
j2. _________ doesn’t seem to have the same hours
as other staff at CFCC. He seldom
returns phone messages left on his answering machine.
75. I have taken a continuing education course
in the past year.
76. Continuing education programs and services
are effectively communicated to faculty and staff.
77. I have recommended a continuing education
course to family or friends in the past year.
78. Continuing education courses may serve as
a bridge to curriculum coursework.
LEARNING RESOURCE CENTER
(LIBRARY AND MEDIA CENTER)
79. Staff is courteous and
helpful.
a2. Most staff are very friendly and helpful, but ______
can be short with students and doesn’t always have the best attitude. _________ can be the same way – ___ should
set a better example for staff. _____
is often rude and condescending.
n2. Would like to see a
little more friendliness/customer service.
80. Variety and types of
services are adequate.
81. LRC resources are
up-to-date and readily available.
z1. Many
more books are out of date and need replacing.
82. Procedures to access
services are communicated and easy to follow.
83. LRC resources meet the
needs of instruction.
84. Training and assistance
in accessing LRC resources are adequate.
85. The hours of operation
are satisfactory.
86. The workspaces and
environment are conducive to study.
z1. Too
hot usually for users.
87. The media center
responds to requests within a reasonable time.
88. Audiovisual equipment is
current and maintained in good working order.
y1. It seems that the media department is out of
equipment whenever I go over to check something out. Do they have enough equipment?
Can they change their checkout time per person so that others might have
a chance to use equipment?
z1. AV equipment not checked before circulating.
m2.Batteries need to be
updated so they work, equipment needs to be charged so someone could check our
and use; no night time hours.
89. Media center services
(audio, video and graphic production, teleconferencing) meet my needs.
o2. Why does the school have
so few digital cameras that always seem to be checked out?
90.
I am aware
of my role in developing the collection of books, serials and
audiovisual/electronic resources.
LEARNING LAB
91. Staff is courteous and helpful.
92. The hours of operation are satisfactory.
93. Adequate staff is available to respond to
the needs of students, staff, and faculty.
z1. Never
enough staff to help students adequately.
94. Staff is knowledgeable and competent in
helping students, faculty and staff.
95. Computers are available when needed.
v1. There
are not enough computers for the number of students, faculty and staff.
y1. Students have complained that there are not
enough computers in the learning lab during peak times. Can they go anywhere else to work on
projects when the lab is full? Can they
go to a room within the library? I have
heard several students complaining about the conditions of test taking in the
lab. It is hard to concentrate in the
lab with so many people walking in and out, staff talking, and tutors helping
students with papers. Can instructors
reserve the new room in the library or an alternative classroom with computers
to take a test?
96. Software needed to supplement instruction
is available.
f2. The
Learning Lab needs full-time personnel to better serve students.
STUDENT DEVELOPMENT
97. Staff is courteous and
helpful with students, faculty and staff.
98. Policies and procedures
accommodate students, faculty, and staff.
m2. Need more days for student, faculty and staff
to get ID card other than first Monday and third Thursday.
99. Student access to
counselors is adequate.
z1. Counselors
not available night hours.
o2. The college is open until 10:00 pm. We need to have a counselor working at night
to accommodate non-traditional students who work until 5 or 6pm. The access to student development at night
is frustrating to students.
100. The admissions process
is effective in placing students in appropriate programs.
z1. Student Activities for such a large cc
should have many more activities for students.
101. Orientation activities
for new students are effective.
z1. SGA not functioning as it should for such a
large college.
102. Student access to
career and job center services is adequate.
103. The registration
process is satisfactory.
v1. A permanent place for registration, like the
advising center, makes more sense than temporary setup in Schwartz Center. Don’t have late registration. Register all summer for Fall and Spring,
then offer two drop/add days before classes begin.
b2. Students photo ID’s should be done as a
routine part of the orientation/registration procedure.
104. The TRAC (telephone registration) is
satisfactory.
105. Services of the
registrar’s office are adequate to meet my needs.
106. Recruiting activities and
materials effectively portray the college.
107. Enrollment management
services are adequate to meet my needs.
108. Student activities are
effective in promoting student interests.
i2. Student Activities should offer more
events! Maybe more funding is needed.
o2. Robby is doing an excellent job with student
activities. Thank you for extending the
days and times that students can get their IDs made. The Spring Fling last year was FANTASTIC and fun for the
students.
109. Student Government
Association (SGA) is effective in promoting student interests.
110. Student athletics are
effective in promoting student interests.
111. Financial aid
assistance and information are readily available to students.
112. Switchboard services
are satisfactory.
o2. Dorothy and Jackie are such an asset to this
college. Thank you both for your hard
work for all of us.
OTHER COMMENTS:
w1. The format of the
survey (answer columns) was difficult to use.
m2. Students need bicycle racks
to put bikes near the “L” building.
n2. President’s Office –would like to see more
open-door policy.
Overall impression: I
think CFCC is a great place to work and I am very proud to be employed
here. If we identify the worst problems
and solve them in a timely manner, then our impression and reputation in the
community will be a good one and we will continue to be successful.
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