Faculty and Staff Survey, Spring, 2001
Full Time Staff Results
Sample Size 153
Number of Responses 96
Response Rate 62.7%
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Resource Development (Foundation and Grants) |
|||||
1. Staff is courteous and helpful. |
38 or 40% |
38 or 40% |
0 |
0 |
19 or 20% |
2. Policies and information about grants and the Foundation are effectively communicated. |
25 or 26% |
41 or 43% |
7 or 7% |
2 or 2% |
21 or 22% |
3. I am aware that the Foundation supports special faculty and staff projects. |
39 or 41% |
41 or 43% |
2 or 2% |
3 or 3% |
11 or 11% |
4. I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships. |
48 or 51% |
37 or 39% |
1 or 1% |
0 |
9 or 9% |
5. The Ambassadors represent the college in a professional manner. |
37 or 39% |
39 or 41% |
0 |
0 |
20 or 21% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Institutional Development (Institutional Effectiveness) |
|||||
6. Staff is courteous and helpful. |
37 or 39% |
42 or 44% |
2 or 2% |
0 |
14 or 15% |
7. Requests for services or information are handled within a reasonable time. |
31 or 33% |
34 or 36% |
2 or 2% |
0 |
26 or 28% |
8. Assistance provided to departments in planning for institutional effectiveness is satisfactory. |
18 or 19% |
32 or 34% |
1 or 1% |
2 or 2% |
41 or 43% |
9. The process and procedures for planning and institutional effectiveness are effectively communicated. |
24 or 26% |
30 or 32% |
3 or 3% |
3 or 3% |
34 or 36% |
10. Products (FACT BOOK, Program Review Reports, and other documents) are of good quality. |
22 or 23% |
35 or 37% |
3 or 3% |
1 or 1% |
33 or 35% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Public Information/Print Shop/Photocopy Center |
|||||
11. Staff is courteous and helpful. |
47 or 49% |
40 or 42% |
2 or 2% |
0 |
7 or 7% |
12. Requests for public information services are handled within a reasonable time. |
34 or 35% |
39 or 41% |
5 or 5% |
0 |
18 or 19% |
13. College advertising and marketing is well done and effective. |
42 or 44% |
37 or 39% |
5 or 5% |
1 or 1% |
11 or 11% |
14. College publications are well done and appealing. |
41 or 43% |
47 or 49% |
1 or 1% |
0 |
7 or 7% |
15. Printing requests are processed within a reasonable time. |
37 or 39% |
45 or 47% |
4 or 4% |
0 |
10 or 10% |
16. Photocopy requests are processed within a reasonable time. |
40 or 42% |
36 or 38% |
2 or 2% |
0 |
17 or 18% |
17. Services are performed accurately/correctly. |
38 or 40% |
47 or 49% |
2 or 2% |
1 or 1% |
7 or 7% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Business Office |
|||||
18. Staff is courteous and helpful. |
45 or 47% |
46 or 48% |
1 or 1% |
1 or 1% |
3 or 3% |
19. Quality of services provided by the cashier’s window is satisfactory. |
43 or 45% |
48 or 50% |
1 or 1% |
1 or 1% |
3 or 3% |
20. The business office provides adequate and timely budget reports to departments. |
19 or 20% |
28 or 29% |
3 or 3% |
0 |
45 or 47% |
21. Final budget allocations are relayed to department-level personnel. |
18 or 19% |
23 or 24% |
1 or 1% |
0 |
54 or 56% |
22. Budget transfers are clear and made known to the programs involved. |
15 or 16% |
18 or 19% |
3 or 3% |
1 or 1% |
58 or 61% |
23. Payroll services are adequate to meet my needs. |
43 or 45% |
46 or 48% |
3 or 3% |
1 or 1% |
3 or 3% |
24. Services for parking are satisfactory for my needs. |
29 or 31% |
44 or 46% |
11 or 12% |
6 or 6% |
4 or 4% |
25. My travel requests are processed within a reasonable time. |
33 or 35% |
44 or 46% |
2 or 2% |
0 |
16 or 17% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Purchasing/Receiving, Inventory, Mailroom |
|||||
26. Staff is courteous and helpful. |
58 or 60% |
33 or 34% |
2 or 2% |
0 |
3 or 3% |
27. My purchase requisitions are processed within a reasonable time. |
40 or 42% |
40 or 42% |
5 or 5% |
1 or 1% |
9 or 9% |
28. Purchasing policies and procedures are communicated and easy to follow. |
35 or 37% |
39 or 41% |
5 or 5% |
2 or 2% |
14 or 15% |
29. Inventory procedures are effectively communicated and easy to follow. |
30 or 31% |
42 or 44% |
3 or 3% |
3 or 3% |
18 or 19% |
30. Mailroom services are satisfactory. |
51 or 53% |
41 or 43% |
1 or 1% |
0 |
3 or 3% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Computer Services |
|||||
31. Staff is courteous and helpful. |
65 or 68% |
29 or 30% |
0 |
0 |
2 or 2% |
32. HELP desk calls/requests for services are handled within a reasonable time. |
54 or 56% |
36 or 38% |
1 or 1% |
1 or 1% |
4 or 4% |
33. Technical support provided by computer services is adequate for my needs. |
51 or 53% |
40 or 42% |
2 or 2% |
1 or 1% |
2 or 2% |
34. Training for the use of computers and software meets my needs. |
39 or 41% |
44 or 46% |
6 or 6% |
1 or 1% |
6 or 6% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Information Technology |
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35. Information technology available at CFCC is adequate to meet the needs of the college. |
27 or 28% |
50 or 52% |
5 or 5% |
3 or 3% |
11 or 11% |
36. Replacement of college computers and software is consistent with current technology. |
26 or 27% |
40 or 42% |
13 or 14% |
4 or 4% |
13 or 14% |
37. Computer equipment in my work area is adequate for my needs. |
31 or 32% |
50 or 52% |
9 or 9% |
3 or 3% |
3 or 3% |
38. Computer software in my work area is up-to-date and adequate for my needs. |
31 or 33% |
49 or 53% |
6 or 6% |
4 or 4% |
3 or 3% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Bookstore |
|||||
39. Staff is courteous and helpful. |
26 or 27% |
39 or 41% |
6 or 6% |
2 or 2% |
23 or 24% |
40. Required texts and materials are available for students and classroom use in a reasonable time. |
11 or 11% |
27 or 28% |
6 or 6% |
0 |
52 or 54% |
41. The hours of operation are satisfactory. |
15 or 16% |
28 or 29% |
14 or 15% |
10 or 11% |
28 or 29% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Food Services |
|||||
42. Staff is courteous and helpful. |
17 or 18% |
47 or 50% |
7 or 7% |
3 or 3% |
20 or 21% |
43. The quality and variety of food selections are satisfactory. |
6 or 6% |
41 or 43% |
18 or 19% |
8 or 8% |
22 or 23% |
44. Hours of operation are satisfactory. |
14 or 15% |
52 or 55% |
5 or 5% |
4 or 4% |
20 or 21% |
45. Maintenance and cleanliness of the food services area is satisfactory. |
11 or 12% |
49 or 52% |
12 or 13% |
2 or 2% |
20 or 21% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Housekeeping Services |
|||||
46. Staff is courteous and helpful. |
41 or 43% |
48 or 51% |
5 or 5% |
0 |
1 or 1% |
47. Variety and types of housekeeping services provided are adequate. |
18 or 19% |
51 or 54% |
15 or 16% |
8 or 9% |
2 or 2% |
48. Buildings and classrooms are clean and well kept. |
13 or 14% |
40 or 43% |
27 or 29% |
10 or 11% |
3 or 3% |
49. Bathrooms are clean and stocked adequately. |
16 or 17% |
51 or 54% |
23 or 24% |
4 or 4% |
0 |
50. Overall, I am satisfied with housekeeping services. |
16 or 17% |
49 or 53% |
22 or 24% |
6 or 6% |
0 |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Facilities Maintenance |
|||||
51. Staff is courteous and helpful. |
25 or 27% |
50 or 53% |
12 or 13% |
5 or 5% |
2 or 2% |
52. Staff responds to requests for services within a reasonable time. |
10 or 11% |
43 or 45% |
27 or 28% |
9 or 9% |
6 or 6% |
53. Maintenance problems are handled promptly and efficiently. |
11 or 12% |
35 or 37% |
32 or 34% |
10 or 11% |
6 or 6% |
54. Procedures for requesting services are effectively communicated. |
15 or 16% |
49 or 52% |
14 or 15% |
11 or 12% |
6 or 6% |
55. The buildings and grounds are maintained in good functional order. |
20 or 21% |
47 or 49% |
16 or 17% |
9 or 9% |
3 or 3% |
56. The general appearance of the college landscape is attractive and neat. |
53 or 55% |
38 or 40% |
0 |
4 or 4% |
1 or 1% |
57. The classrooms and offices are comfortably heated and cooled. |
7 or 7% |
42 or 44% |
24 or 25% |
18 or 19% |
5 or 5% |
58. Overall, I am satisfied with the maintenance and upkeep of college facilities. |
11 or 12% |
52 or 55% |
18 or 19% |
11 or 12% |
2 or 2% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Safety and Security |
|||||
59. Emergency and evacuation procedures are adequate and effectively communicated. |
13 or 14% |
53 or 55% |
16 or 17% |
10 or 10% |
4 or 4% |
60. CFCC has a safety plan that is updated periodically and distributed to employees. |
8 or 8% |
39 or 41% |
20 or 21% |
11 or 11% |
18 or 19% |
61. I know where to go for first aid services. |
14 or 15% |
45 or 47% |
21 or 22% |
11 or 11% |
5 or 5% |
62. Prompt and proper action is taken when a security or safety problem arises. |
14 or 15% |
48 or 51% |
11 or 12% |
10 or 11% |
12 or 13% |
63. The college provides adequate campus security. |
8 or 8% |
57 or 60% |
20 or 21% |
7 or 7% |
3 or 3% |
64. Overall, CFCC provides a safe and secure environment for students, faculty and staff. |
8 or 9% |
60 or 65% |
16 or 17% |
6 or 7% |
2 or 2% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Personnel Office |
|||||
65. Staff is courteous and helpful. |
54 or 56% |
41 or 43% |
1 or 1% |
0 |
0 |
66. Staff is knowledgeable about policies and procedures and administers them fairly. |
38 or 40% |
54 or 56% |
1 or 1% |
0 |
3 or 3% |
67. Personnel policies and procedures are effectively communicated. |
41 or 43% |
51 or 54% |
1 or 1% |
0 |
2 or 2% |
68. Benefit information is provided and explained in a manner that is easily understood. |
35 or 36% |
55 or 57% |
3 or 3% |
0 |
3 or 3% |
69. Personnel Office staff provide valuable services to the college. |
47 or 49% |
48 or 51% |
0 |
0 |
0 |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Instruction |
|||||
70. Instructional support staff is courteous and helpful. |
28 or 30% |
40 or 43% |
1 or 1% |
0 |
25 or 27% |
71. Instructional polices and procedures are effectively communicated. |
11 or 12% |
39 or 42% |
3 or 3% |
0 |
39 or 42% |
72. Faculty is courteous, helpful and respond to requests within a reasonable time. |
15 or 16% |
51 or 54% |
2 or 2% |
0 |
27 or 28% |
73. Instructional administrators are courteous, helpful and respond to requests within a reasonable time. |
20 or 22% |
46 or 49% |
3 or 3% |
0 |
24 or 26% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Continuing Education |
|||||
74. Staff is courteous and helpful. |
26 or 28% |
46 or 49% |
4 or 4% |
1 or 1% |
16 or 17% |
75. Variety and types of programs and services are adequate for my needs. |
21 or 22% |
47 or 49% |
3 or 3% |
1 or 1% |
23 or 24% |
76. Continuing education programs and services are effectively communicated to faculty and staff. |
16 or 17% |
54 or 57% |
7 or 7% |
1 or 1% |
17 or 18% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Learning Resource Center (Library and Media Center) |
|||||
77. Staff is courteous and helpful. |
29 or 31% |
51 or 55% |
3 or 3% |
0 |
10 or 11% |
78. Variety and types of services are adequate. |
19 or 20% |
58 or 60% |
1 or 1% |
0 |
18 or 19% |
79. LRC resources are up-to-date and readily available. |
21 or 22% |
46 or 48% |
5 or 5% |
0 |
23 or 24% |
80. Procedures to access services are communicated and easy to follow. |
14 or 15% |
53 or 56% |
1 or 1% |
0 |
27 or 28% |
81. LRC resources meet the needs of instruction. |
12 or 13% |
33 or 35% |
2 or 2% |
0 |
48 or 51% |
82. Training and assistance in accessing LRC resources is adequate. |
16 or 17% |
36 or 38% |
3 or 3% |
0 |
41 or 43% |
83. The hours of operation are satisfactory. |
25 or 26% |
44 or 46% |
1 or 1% |
1 or 1% |
25 or 26% |
84. The workspaces and environment are conducive to study. |
15 or 16% |
45 or 47% |
4 or 4% |
0 |
32 or 33% |
85. The media center responds to requests within a reasonable time. |
20 or 21% |
45 or 47% |
3 or 3% |
1 or 1% |
26 or 27% |
86. Audiovisual equipment is current and maintained in good working order. |
14 or 15% |
41 or 43% |
4 or 4% |
3 or 3% |
33 or 35% |
87. Media center services (audio, video and graphic production, teleconferencing) meet my needs. |
16 or 17% |
37 or 39% |
2 or 2% |
1 or 1% |
39 or 41% |
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
|
|
Student Development |
|||||
88. Staff is courteous and helpful with students, faculty and staff. |
29 or 31% |
53 or 56% |
5 or 5% |
0 |
7 or 7% |
89. Policies and procedures accommodate students, faculty, and staff. |
19 or 20% |
61 or 64% |
3 or 3% |
0 |
13 or 14% |
90. Student access to counselors is adequate. |
14 or 15% |
39 or 41% |
2 or 2% |
2 or 2% |
38 or 40% |
91. The admissions process is effective in placing students in appropriate courses. |
15 or 16% |
35 or 36% |
6 or 6% |
0 |
40 or 42% |
92. Orientation activities for new students are effective. |
12 or 13% |
42 or 44% |
4 or 4% |
0 |
38 or 40% |
93. Student access to career and job center services is adequate. |
15 or 16% |
39 or 41% |
2 or 2% |
0 |
39 or 41% |
94. The registration and pre-registration processes are satisfactory. |
13 or 14% |
50 or 52% |
6 or 6% |
0 |
27 or 28% |
95. Services of the registrar’s office are adequate to meet my needs. |
22 or 23% |
45 or 47% |
0 |
0 |
29 or 30% |
96. Recruiting activities and materials effectively portray the college. |
11 or 11% |
49 or 51% |
5 or 5% |
2 or 2% |
29 or 30% |
97. Enrollment management services are adequate to meet my needs. |
8 or 8% |
35 or 37% |
3 or 3% |
3 or 3% |
46 or 48% |
98. Student Government Association (SGA) is effective in promoting student interests. |
16 or 17% |
38 or 40% |
9 or 9% |
0 |
32 or 34% |
99. Student activities and athletics are effective in promoting student interests. |
15 or 16% |
50 or 52% |
7 or 7% |
0 |
24 or 25% |
100. Financial aid assistance and information are readily available to students. |
19 or 20% |
52 or 55% |
3 or 3% |
0 |
21 or 22% |
101. Switchboard services are satisfactory. |
35 or 38% |
46 or 50% |
6 or 7% |
1 or 1% |
4 or 4% |
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