Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Resource Development (Foundation and Grants)

1.    Staff are courteous and helpful.

29 or 34%

36 or 42%

7 or 8%

0

0

13 or 15%

2.   Policies and information about grants and the Foundation are effectively communicated.

16 or 19%

32 or 38%

17 or 20%

4 or 5%

0

16 or 19%

3.   I am aware that the Foundation supports special faculty and staff projects.

20 or 24%

46 or 54%

7 or 8%

0

2 or 2%

10 or 12%

4.   I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

30 or 35%

38 or 45%

5 or 6%

0

0

12 or 14%

5.   I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.

20 or 24%

31 or 36%

11 or 13%

11 or 13%

0

12 or 14%

Institutional Development (Institutional Effectiveness)

6.   Staff are courteous and helpful.

35 or 41%

31 or 36%

7 or 8%

2 or 2%

1 or 1%

9 or 11%

7.   Requests for services or information are handled within a reasonable time.

21 or 25%

32 or 38%

10 or 12%

2 or 2%

0

20 or 24%

8.   Assistance provided to departments in planning for institutional effectiveness is satisfactory.         

18 or 21%

26 or 31%

15 or 18%

2 or 2%

0

24 or 28%

9.   The process and procedures for planning and institutional effectiveness are effectively communicated.

19 or 22%

31 or 36%

16 or 19%

1 or 1%

1 or 1%

17 or 20%

10. I have sufficient opportunities to be involved in planning in my department.

20 or 24%

29 or 34%

15 or 18%

5 or 6%

4 or 5%

12 or 14%

Public Information/Print Shop/Photocopy Center

11. Staff are courteous and helpful.

30 or 36%

44 or 52%

8 or 10%

0

1 or 1%

1 or 1%

12. Requests for public information services are handled within a reasonable time.

19 or 22%

39 or 46%

9 or 11%

0

2 or 2%

16 or 19%

13. I feel CFCC’s programs and services are effectively promoted to the public.

20 or 24%

42 or 51%

11 or 13%

3 or 4%

2 or 2%

5 or 6%

14. College publications are accurate and appealing.

19 or 22%

47 or 55%

11 or 13%

1 or 1%

1 or 1%

6 or 7%

Copy Center

15. Staff are courteous and helpful.

38 or 45%

35 or 41%

6 or 7%

2 or 2%

0

4 or 5%

16  Copy center requests are processed in a reasonable time.

36 or 42%

35 or 41%

4 or 5%

3 or 4%

0

7 or 8%

17. Copies are performed correctly.

34 or 40%

35 or 41%

6 or 7%

3 or 4%

0

6 or 7%

Print Shop

18. Staff are courteous and helpful.

39 or 46%

34 or 40%

7 or 8%

0

1 or 1%

4 or 5%

19. Printing requests are processed in a reasonable time.

33 or 39%

35 or 41%

7 or 8%

 2 or 2%

1 or 1%

7 or 8%

Business Office

20. Staff are courteous and helpful.

36 or 42%

34 or 40%

7 or 8%

6 or 7%

2 or 2%

0

21. Quality of services provided by the cashier’s window is satisfactory.

28 or 33%

34 or 40%

11 or 13%

7 or 8%

2 or 2%

3 or 4%

22. The business office provides adequate and timely budget reports to departments. 

14 or 16%

28 or 33%

15 or 18%

1 or 1%

1 or 1%

26 or 31%

23. Final budget allocations are relayed to department-level personnel. 

15 or 18%

23 or 27%

15 or 18%

2 or 2%

1 or 1%

29 or 34%

24. Budget transfers are clear and made known to the programs involved.

8 or 9%

23 or 27%

14 or 16%

5 or 6%

0

35 or 41%

25. Payroll services are adequate to meet my needs. 

25 or 30%

44 or 52%

10 or 12%

2 or 2%

2 or 2%

1 or 1%

26. Services for parking are satisfactory for my needs.

20 or 24%

45 or 53%

10 or 12%

6 or 7%

4 or 5%

0

27. My travel requests are processed within a reasonable time.

24 or 29%

27 or 33%

14 or 17%

5 or 6%

4 or 5%

9 or 11%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Purchasing/Receiving, Inventory, Mailroom

28. Staff are courteous and helpful.

48 or 56%

28 or 33%

4 or 5%

0

1 or 1%

4 or 5%

29. My purchase requisitions are processed within a reasonable time.

22 or 26%

37 or 44%

9 or 11%

6 or 7%

3 or 4%

8 or 9%

30. Purchasing policies and procedures are communicated and easy to follow.

21 or 25%

38 or 45%

6 or 7%

7 or 8%

2 or 2%

11 or 13%

31. Inventory procedures are effectively communicated and easy to follow.

20 or 24%

40 or 47%

8 or 9%

2 or 2%

3 or 4%

12 or 14%

32. Mailroom services are satisfactory.

35 or 42%

42 or 50%

2 or 2%

2 or 2%

0

3 or 4%

Computer Services

33. Staff are courteous and helpful.

46 or 54%

32 or 38%

5 or 6%

0

2 or 2%

0

34. HELP desk calls/requests for services are handled within a reasonable time.

28 or 33%

32 or 38%

7 or 8%

 9 or 11%

4 or 5%

5 or 6%

35. Technical support provided by computer services is adequate for my needs. 

30 or 36%

37 or 44%

7 or 8%

6 or 7%

1 or 1%

3 or 4%

36. Training for the use of computers and software meets my needs.

23 or 27%

33 or 39%

15 or 18%

7 or 8%

2 or 2%

5 or 6%

Information Technology

37. Information technology available at CFCC is adequate to meet the needs of the college.

14 or 16%

47 or 55%

15 or 18%

5 or 6%

0

4 or 5%

38. Replacement of college computers and software is consistent with current technology.

19 or 22%

40 or 47%

13 or 15%

4 or 5%

4 or 5%

5 or 6%

39. Computer equipment in my work area is adequate for my needs.

23 or 27%

49 or 58%

5 or 6%

5 or 6%

3 or 4%

0

40. Computer software in my work area is up-to-date and adequate for my needs.

23 or 27%

44 or 52%

9 or 11%

4 or 5%

4 or 5%

1 or 1%

Bookstore

41. Staff are courteous and helpful.

11 or 13%

27 or 32%

18 or 21%

6 or 7%

6 or 7%

17 or 20%

42. Required texts and materials are available for students and classroom use in a reasonable time.

2 or 2%

13 or 15%

18 or 21%

14 or 16%

9 or 11%

29 or 34%

43. The hours of operation are satisfactory.

5 or 6%

24 or 28%

23 or 27%

10 or 12%

4 or 5%

19 or 22%

Food Services

44. Staff are courteous and helpful.

16 or 19%

46 or 54%

9 or 11%

3 or 4%

1 or 1%

10 or 12%

45. The quality and variety of food selections are satisfactory.

7 or 8%

36 or 43%

18 or 21%

10 or 12%

4 or 5%

9 or 11%

46. Hours of operation are satisfactory.

9 or 11%

42 or 50%

16 or 19%

5 or 6%

2 or 2%

10 or 12%

47. Maintenance and cleanliness of the food services area are satisfactory.

12 or 14%

51 or 60%

12 or 14%

1 or 1%

0

9 or 11%

Housekeeping Services

48. Staff are courteous and helpful.

31 or 37%

44 or 52%

7 or 8%

1 or 1%

1 or 1%

0

49. Variety and types of housekeeping services provided are adequate.

15 or 18%

39 or 45%

11 or 13%

15 or 18%

5 or 6%

0

50. Buildings and classrooms are clean and well kept.

9 or 11%

43 or 51%

6 or 7%

18 or 21%

7 or 8%

2 or 2%

51. Bathrooms are clean and stocked adequately.

14 or 16 %

 47 or 55%

4 or 5%

11 or 13%

8 or 9%

1 or 1%

52. Overall, housekeeping services are satisfactory.

11 or 13%

48 or 56%

8 or 9%

13 or 15%

5 or 6%

0

Facilities Maintenance

53. Staff are courteous and helpful.

13 or 15%

39 or 46%

17 or 20%

7 or 8%

8 or 9%

1 or 1%

54. Staff responds to requests within a 5-day timeframe.

10 or 12%

35 or 41%

12 or 14%

14 or 16%

9 or 11%

5 or 6%

55. Procedures for requesting services are effectively communicated.

12 or 14%

36 or 43%

15 or 18%

12 or 14%

5 or 6%

4 or 5%

56. The buildings and grounds are maintained in good functional order.

10 or 12%

42 or 51%

15 or 18%

11 or 13%

4 or 5%

1 or 1%

57. The general appearance of the college landscape is attractive and neat.

32 or 38%

46 or 55%

3 or 4%

2 or 2%

0

1 or 1%

58. Maintenance and upkeep of college facilities are satisfactory.

10 or 12%

39 or 46%

19 or 22%

11 or 13%

5 or 6%

1 or 1%

Safety and Security

59. Emergency and evacuation procedures are adequate.

10 or 12%

45 or 53%

11 or 13%

10 or 12%

3 or 4%

6 or 7%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

60. CFCC has a safety plan that is updated periodically and accessible to employees.

9 or 11%

44 or 52%

17 or 20%

4 or 5%

4 or 5%

 7 or 8%

61. I know where to go for first aid services.

12 or 15%

40 or 49%

6 or 7%

13 or 16%

4 or 5%

7 or 9%

62. Prompt and proper action is taken when a security or safety problem arises.

10 or 12%

36 or 42%

17 or 20%

9 or 11%

6 or 7%

7 or 8%

63. Campus security is satisfactory.

6 or 7%

28 or 33%

18 or 21%

22 or 26%

9 or 11%

1 or 1%

64. Lighting in parking areas is adequate.

8 or 9%

45 or 53%

17 or 20%

13 or 15%

1 or 1%

1 or 1%

Personnel Office

65. Staff are courteous and helpful.

35 or 41%

43 or 51%

5 or 6%

2 or 2%

0

0

66. Staff are knowledgeable about policies and procedures and administers them accordingly.

22 or 26%

45 or 54%

11 or 13%

4 or 5%

0

1 or 1%

67. Personnel policies and procedures are effectively communicated.

20 or 24%

48 or 56%

12 or 14%

4 or 5%

0

1 or 1%

68. Benefit information is provided and explained in a manner that is easily understood.

20 or 24%

51 or 60%

13 or 15%

1 or 1%

0

0

69. Personnel Office staff provide valuable services to the college.

24 or 28%

45 or 53%

14 or 16%

2 or 2%

0

0

Instruction

70. Instructional support staff are courteous and helpful.

16 or 19%

43 or 51%

9 or 11%

2 or 2%

0

14 or 17%

71. Instructional polices and procedures are effectively communicated.

6 or 7%

38 or 45%

15 or 18%

3 or 4%

0

22 or 26%

72. Faculty are courteous, helpful and respond to requests within a reasonable time.    

13 or 15%

35 or 42%

20 or 24%

3 or 4%

1 or 1%

12 or 14%

73. Instructional administrators are courteous, helpful and respond to requests within a reasonable time.

15 or 19%

38 or 47%

13 or 16%

2 or 2%

2 or 2%

11 or 14%

Continuing Education

74. Staff are courteous and helpful.

21 or 25%

42 or 50%

10 or 12%

5 or 6%

1 or 1%

5 or 6%

75. I have taken a continuing education course in the past year.

8 or 10%

12 or 15%

14 or 17%

17 or 21%

8 or 10%

23 or 28%

76. Continuing education programs and services are effectively communicated to faculty and staff. 

12 or 14%

39 or 46%

15 or 18%

9 or 11%

2 or 2%

7 or 8%

77. I have recommended a continuing education course to family or friends in the past year.

19 or 23%

33 or 39%

11 or 13%

7 or 8%

4 or 5%

10 or 12%

78. Continuing education courses serve as a bridge to curriculum coursework.

11 or 13%

31 or 37%

19 or 23%

2 or 2%

2 or 2%

19 or 23%

Learning Resource Center  (Library and Media Center)

79. Staff are courteous and helpful.

22 or 26%

42 or 49%

10 or 12%

2 or 2%

2 or 2%

7 or 8%

80. Variety and types of services are adequate.

15 or 18%

49 or 58%

8 or 10%

1 or 1%

0

11 or 13%

81. LRC resources are up-to-date and readily available.

11 or 13%

44 or 52%

13 or 15%

2 or 2%

0

15 or 18%

82. Procedures to access services are communicated and easy to follow.

10 or 12%

41 or 49%

11 or 13%

4 or 5%

0

18 or 21%

83. LRC resources meet the needs of instruction.

 Or 8%

26 or 31%

13 or 15%

1 or 1%

0

38 or 45%

84. Training and assistance in accessing LRC resources are adequate.

13 or 15%

32 or 38%

16 or 19%

1 or 1%

1 or 1%

22 or 26%

85. The hours of operation are satisfactory.  

16 or 19%

47 or 56%

8 or 10%

0

0

13 or 15%

86. The workspaces and environment are conducive to study.

11 or 13%

44 or 54%

7 or 9%

2 or 2%

1 or 1%

17 or 21%

87. The media center responds to requests within a reasonable time.

9 or 11%

39 or 47%

13 or 16%

5 or 6%

1 or 1%

16 or 19%

88. Audiovisual equipment is current and maintained in good working order.

9 or 11%

35 or 42%

15 or 18%

6 or 7%

 2 or 2%

17 or 20%

89. Media center services (audio, video and graphic production, teleconferencing) meet my needs.

6 or 7%

41 or 49%

16 or 19%

2 or 2%

2 or 2%

17 or 20%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

90. I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

6 or 7%

30 or 36%

14 or 17%

6 or 7%

1 or 1%

26 or 31%

Learning Lab

91. Staff are courteous and helpful.

22 or 26%

32 or 38%

6 or 7%

3 or 3#

0

22 or 26%

92. The hours of operation are satisfactory.

13 or 15%

31 or 36%

8 or 9%

9 or 4%

1 or 1%

29 or 34%

93. Adequate staff are available to respond to the needs of students, staff, and faculty.

9 or 11%

29 or 34%

11 or 13%

3 or 4%

1 or 1%

32 or 38%

94. Staff are knowledgeable and competent in helping students, faculty and staff.

10 or 12%

31 or 37%

10 or 12%

0

0

33 or 39%

95. Computers are available when needed.

6 or 7%

29 or 34%

11 or 13%

2 or 2%

1 or 1%

36 or 42%

96. Software needed to supplement instruction is available.

6 or 7%

30 or 36%

11 or 13%

1 or 1%

0

36 or 43%

Student Development

97. Staff are courteous and helpful with students, faculty and staff.  

32 or 38%

39 or 46%

8 or 9%

2 or 2%

0

4 or 5%

98. Policies and procedures accommodate students, faculty, and staff.

23 or 27%

42 or 49%

9 or 11%

2 or 2%

0

9 or 11%

99. Student access to counselors is adequate.

13 or 16%

29 or 35%

10 or 12%

5 or 6%

1 or 1%

25 or 30%

100. The admissions process is effective in placing students in appropriate programs.

10 or 12%

33 or 39%

15 or 18%

4 or 5%

1 or 1%

21 or 25%

101. Orientation activities for new students are effective.

11 or 13%

33 or 39%

9 or 11%

3 or 4%

1 or 1%

27 or 32%

102. Student access to career and job center services is adequate.

16 or 19%

31 or 37%

9 or 11%

1 or 1%

0

27 or 32%

103. The registration process is satisfactory.

11 or 13%

33 or 40$

14 or 17%

5 or 6%

2 or 2%

18 or 22%

104. The TRAC (telephone registration) is satisfactory.

18 or 23%

30 or 38%

8 or 10%

1 or 1%

0

22 or 28%

105. Services of the registrar’s office are adequate to meet my needs.

21 or 26%

33 or 40%

10 or 12%

0

0

18 or 22%

106. Recruiting activities and materials effectively portray the college.

12 or 15%

37 or 45%

10 or 12%

0

1 or 1%

22 or 27%

107. Enrollment management services are adequate to meet my needs.

11 or 13%

31 or 37%

14 or 17%

5 or 6%

1 or 1%

21 or 25%

108. Student activities are effective in promoting student interests.

17 or 20%

34 or 40%

8 or 10%

7 or 8%

1 or 1%

17 or 20%

109. Student Government Association (SGA) is effective in promoting student interests.

16 or 19%

30 or 36%

9 or 11%

5 or 6%

2 or 2%

21 or 25%

110. Student athletics are effective in promoting student interests.

16 or 19%

32 or 38%

11 or 13%

5 or 6%

2 or 2%

18 or 21%

111. Financial aid assistance and information are readily available to students.

20 or 24%

37 or 44%

5 or 6%

1 or 1%

1 or 1%

20 or 24%

112. Switchboard services are satisfactory.

33 or 39%

40 or 47%

4 or 5%

1 or 1%

0

7 or 8%