Cape Fear Community College

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

12.   The Institutional Effectiveness process is effectively communicated.

20 or 19%

34 or 33%

9 or 9%

5 or 5%

28 or 27%

13.   I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.  

24 or 23%

27 or 26%

14 or 14%

10 or 10%

23 or 22%

Public Information

14.   CFCC publications are accurate, attractive and present a positive image of the college to the public.

44 or 43%

54 or 52%

2 or 2%

2 or 2%

1 or 1%

15.   CFCC programs and services are effectively promoted to the public.

30 or 29%

54 or 52%

10 or 10%

2 or 2%

6 or 6%

16.   Requests for public information services are handled in a professional manner.

28 or 27%

43 or 42%

1 or 1%

2 or 2%

25 or 24%

17.   The Public Information Office provides the services you need. If not, what services would you suggest?

24 or 23%

47 or 46%

2 or 2%

1 or 1%

25 or 24%

Printing Services

18.   Printing Services staff is courteous and polite.

61 or 59%

32 or 31%

2 or 2%

2 or 2%

6 or 6%

19.   Photocopy requests are processed in a timely manner.

53 or 51%

26 or 25%

1 or 1%

3 or 3%

20 or 19%

20.   Photocopy requests are processed correctly.

48 or 47%

32 or 31%

2 or 2%

1 or 1%

18 or 17%

21.   Publication requests are handled in a timely manner.

46 or 45%

29 or 28%

1 or 1%

4 or 4%

22 or 21%

22.   The Printing Services department provides all the services my department needs. If not, what services would you suggest?

48 or 47%

38 or 37%

1 or 1%

1 or 1%

12 or 12%

Business Office

23.   Staff is courteous and helpful.

44 or 43%

49 or 48%

5 or 5%

3 or 3%

1 or 1%

24.   Quality of services provided by the cashier’s window is satisfactory.

44 or 43%

42 or 41%

6 or 6%

3 or 3%

6 or 6%

25.   The business office provides adequate and timely budget reports to departments. 

14 or 14%

27 or 26%

10 or 10%

3 or 3%

44 or 43%

26.   Final budget allocations are relayed to department-level personnel. 

13 or 13%

27 or 26%

5 or 5%

1 or 1%

53 or 51%

27.   Budget transfers are clear and made known to the programs involved.

9 or 9%

25 or 24%

6 or 6%

5 or 5%

53 or 51%

28.   Payroll services are adequate to meet my needs. 

38 or 37%

52 or 50%

5 or 5%

3 or 3%

2 or 2%

29.   Services for parking are satisfactory for my needs.

26 or 25%

52 or 50%

11 or 11%

6 or 6%

6 or 6%

30.   My travel requests are processed within a reasonable time.

30 or 29%

36 or 35%

2 or 2%

3 or 3%

30 or 29%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

Purchasing/Receiving, Inventory, Mailroom

31.   Staff is courteous and helpful.

63 or 61%

28 or 27%

3 or 3%

1 or 1%

3 or 3%

32.   My purchase requisitions are processed within a reasonable time.

33 or 32%

42 or 41%

5 or 5%

4 or 4%

15 or 15%

33.   Purchasing policies and procedures are communicated and easy to follow.

29 or 28%

41 or 40%

4 or 4%

6 or 6%

15 or 15%

34.   Inventory procedures are effectively communicated and easy to follow.

28 or 27%

46 or 45%

2 or 2%

2 or 2%

18 or 17%

35.   Mailroom services are satisfactory.

51 or 50%

42 or 41%

3 or 3%

3 or 3%

1 or 1%

Computer Services

36.   Staff is courteous and helpful.

65 or 63%

32 or 31%

1 or 1%

1 or 1%

3 or 3%

37.   HELP desk calls/requests for services are handled within a reasonable time.

50 or 49%

38 or 37%

4 or 4%

1 or 1%

5 or 5%

38.   Technical support provided by computer services is adequate for my needs. 

51 or 50%

38 or 37%

4 or 4%

2 or 2%

4 or 4%

39.   Training for the use of computers and software meets my needs.

40 or 39%

42 or 41%

8 or 8%

1 or 1%

8 or 8%

Information Technology

40.   Information technology available at CFCC is adequate to meet the needs of the college.

27 or 26%

49 or 48%

7 or 7%

2 or 2%

13 or 13%

41.   Replacement of college computers and software is consistent with current technology.

17 or 17%

53 or 51%

13 or 13%

5 or 5%

10 or 10%

42.   Computer equipment in my work area is adequate for my needs.

25 or 24%

56 or 54%

12 or 12%

5 or 5%

3 or 3%

43.   Computer software in my work area is up-to-date and adequate for my needs.

25 or 24%

54 or 52%

12 or 12%

4 or 4%

3 or 3%

Bookstore

44.   Staff is courteous and helpful.

37 or 36%

42 or 41%

1 or 1%

1 or 1%

19 or 19%

45.   Required texts and materials are available for students and classroom use in a reasonable time.

19 or 19%

24 or 24%

4 or 4%

1 or 1%

51 or 50%

46.   The hours of operation are satisfactory.

19 or 19%

38 or 37%

6 or 6%

3 or 3%

33 or 32%

Food Services

47.   Staff is courteous and helpful.

29 or 28%

47 or 46%

11 or 11%

3 or 3%

9 or 9%

48.   The quality and variety of food selections are satisfactory.

8 or 8%

44 or 43%

26 or 25%

9 or 9%

11 or 11%

49.   Hours of operation are satisfactory.

19 or 18%

63 or 61%

5 or 5%

3 or 3%

11 or 11%

50.   Maintenance and cleanliness of the food services area are satisfactory.

23 or 22%

64 or 62%

1 or 1%

2 or 2%

10 or 10%

Housekeeping Services

51.   Staff is courteous and helpful.

48 or 47%

41 or 40%

4 or 4%

1 or 1%

3 or 3%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

52.   Variety and types of housekeeping services provided are adequate.

19 or 18%

57 or 55%

14 or 14%

8 or 8%

1 or 1%

53.   Buildings and classrooms are clean and well kept.

17 or 17%

43 or 42%

27 or 26%

9 or 9%

3 or 3%

54.   Bathrooms are clean and stocked adequately.

19 or 18%

50 or 49%

19 or 18%

7 or 7%

2 or 2%

55.   Overall, housekeeping services are satisfactory.

19 or 18%

52 or 50%

20 or 19%

5 or 5%

2 or 2%

Facilities Maintenance

56.   Staff is courteous and helpful.

25 or 24%

54 or 52%

9 or 9%

8 or 8%

4 or 4%

57.   Staff responds to requests for services within a 5-day timeframe.

11 or 11%

41 or 40%

27 or 26%

9 or 9%

6 or 6%

58.   Procedures for requesting services are effectively communicated.

14 or 14%

54 or 52%

15 or 15%

8 or 8%

6 or 6%

59.   The buildings and grounds are maintained in good functional order.

11 or 11%

68 or 66%

10 or 10%

5 or 5%

0 or 0%

60.The general appearance of the college landscape is attractive and neat.

33 or 32%

57 or 55%

5 or 5%

3 or 3%

0 or 0%

61.   Maintenance and upkeep of college facilities are satisfactory.

11 or 11%

63 or 61%

19 or 18%

5 or 5%

0 or 0%

Safety and Security

62.   Emergency and evacuation procedures are adequate.

17 or 17%

58 or 56%

11 or 11%

3 or 3%

11 or 11%

63.   CFCC has a safety plan that is updated periodically and available on the CFCC Intranet.

10 or 10%

55 or 53%

3 or 3%

0 or 0%

31 or 30%

64.   I know where to go for first aid services.

15 or 15%

44 or 43%

23 or 22%

7 or 7%

7 or 7%

65.   Prompt action is taken when a security or safety problem arises.

17 or 17%

50 or 49%

12 or 12%

4 or 4%

15 or 15%

66.   Campus security is satisfactory.

13 or 13%

57 or 55%

16 or 16%

6 or 6%

5 or 5%

67.   Lighting in parking areas is adequate.

9 or 9%

63 or 61%

15 or 15%

5 or 5%

10 or 10%

Personnel Office

68.   Staff is knowledgeable about policies and procedures.

46 or 45%

49 or 48%

5 or 5%

1 or 1%

2 or 2%

69.   Staff follows policies and procedures and administers them accordingly.

42 or 41%

50 or 49%

4 or 4%

1 or 1%

5 or 5%

70.   Personnel policies are communicated effectively.

36 or 35%

50 or 49%

8 or 8%

1 or 1%

4 or 4%

71.   Personnel office staff provides valuable services to the college.

50 or 49%

46 or 45%

0 or 0%

2 or 2%

2 or 2%

72.   Benefit information is provided and explained in a manner that is easily understood.

32 or 31%

56 or 54%

6 or 6%

2 or 2%

1 or 1%

73.   Benefit enrollments are handled properly.

32 or 31%

55 or 53%

4 or 4%

2 or 2%

6 or 6%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

74.   I am aware that an open enrollment period is held annually for employees to change their benefit elections.

42 or 41%

54 or 52%

1 or 1%

1 or 1%

2 or 2%

75.   Personnel recruitment process is handled in an organized, consistent manner in accordance with college policies.

30 or 29%

44 or 43%

3 or 3%

2 or 2%

17 or 17%

Student Development

76.   Staff is courteous and helpful with students, faculty and staff.  

34 or 33%

45 or 44%

6 or 6%

2 or 2%

15 or 15%

77.   Policies and procedures accommodate students, faculty, and staff.

21 or 20%

53 or 51%

4 or 4%

3 or 3%

21 or 20%

78.   Student access to counselors is adequate.

16 or 16%

38 or 37%

6 or 6%

2 or 2%

38 or 37%

79.   The admissions process is effective in placing students in appropriate programs.

11 or 11%

43 or 42%

6 or 6%

2 or 2%

39 or 38%

80.   Orientation activities for new students are effective.

16 or 16%

35 or 34%

7 or 7%

2 or 2%

42 or 41%

81.   Student access to career and job center services is adequate.

13 or 13%

38 or 37%

2 or 2%

2 or 2%

42 or 41%

82.   The registration process is satisfactory.

14 or 14%

34 or 33%

22 or 21%

4 or 4%

27 or 26%

83.   The TRAC (telephone registration) is satisfactory.

18 or 17%

333 or 32%

7 or 7%

3 or 3%

41 or 40%

84.   Services of the registrar’s office are adequate to meet my needs.

19 or 18%

37 or 36%

1 or 1%

1 or 1%

40 or 39%

85.   Recruiting activities and materials effectively portray the college.

16 or 16%

46 or 45%

4 or 4%

2 or 2%

34 or 33%

86.   Enrollment management services are adequate to meet my needs.

15 or 15%

32 or 31%

1 or 1%

1 or 1%

47 or 46%

87.   Student activities are effective in promoting student interests.

18 or 17%

38 or 37%

4 or 4%

4 or 4%

34 or 33%

88.   Student Government Association (SGA) is effective in promoting student interests.

16 or 16%

36 or 35%

4 or 4%

2 or 2%

37 or 36%

89.   Student athletics are effective in promoting student interests.

20 or 19%

41 or 40%

4 or 4%

2 or 2%

32 or 31%

90.   Financial aid assistance and information are readily available to students.

19 or 18%

45 or 44%

2 or 2%

4 or 4%

27 or 26%

91.   Switchboard services are satisfactory.

29 or 28%

44 or 43%

8 or 8%

3 or 3%

14 or 14%

Instruction

92.   Instructional support staff is courteous and helpful.

36 or 35%

42 or 41%

0 or 0%

2 or 2%

22 or 21%

93.   Instructional polices and procedures are effectively communicated.

23 or 22%

36 or 35%

2 or 3%

1 or 1%

35 or 34%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

94.   Faculty is courteous, helpful and respond to requests within a reasonable time.    

23 or 23%

45 or 44%

3 or 3%

2 or 2%

26 or 25%

95.   Instructional administrators are courteous, helpful and respond to requests within a reasonable time.

25 or 24%

44 or 43%

4 or 4%

1 or 1%

21 or 20%

Distance Learning

96.   CFCC should offer more distance learning:

        a.     Online Internet courses

25 or 24%

34 or 33%

3 or 3%

1 or 1%

35 or 34%

        b.     Video-based Telecourses

11 or 11%

35 or 34%

11 or 11%

3 or 3%

36 or 35%

        c.     Hybrid courses (mix of online and classroom instruction)

18 or 17%

30 or 29%

8 or 8%

1 or 1%

38 or 37%

97.   Currently, the training provided to prepare faculty to teach distance learning courses is adequate.

2 or 2%

18 or 17%

7 or 7%

4 or 4%

67 or 65%

Downtown Campus Learning Resource Center  (Library and Media Center)

98.      Staff is courteous and helpful.

21 or 20%

55 or 53%

7 or 7%

1 or 1%

15 or 15%

99.      Variety and types of services are adequate.

21 or 20%

50 or 49%

3 or 3%

1 or 1%

25 or 24%

100.    LRC resources are up-to-date and readily available.

17 or 17%

46 or 45%

4 or 4%

1 or 1%

31 or 30%

101.    Procedures to access services are communicated and easy to follow.

12 or 12%

43 or 42%

10 or 10%

2 or 2%

29 or 28%

102.    LRC resources meet the needs of instruction.

10 or 10%

33 or 32%

3 or 3%

1 or 1%

48 or 47%

103.    Training and assistance in accessing LRC resources are adequate.

11 or 11%

40 or 39%

7 or 7%

1 or 1%

33 or 32%

104.    The hours of operation are satisfactory.  

14 or 14%

52 or 50%

1 or 1%

2 or 2%

26 or 25%

105.    The workspaces and environment are conducive to study.

16 or 16%

40 or 39%

5 or 5%

3 or 3%

30 or 29%

106.    The media center responds to requests within a reasonable time.

18 or 17%

38 or 37%

7 or 7%

2 or 2%

27 or 26%

107.    Audiovisual equipment is current and maintained in good working order.

12 or 12%

36 or 35%

7 or 7%

4 or 4%

33 or 32%

108.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

10 or 10%

39 or 38%

7 or 7%

4 or 4%

33 or 32%

109.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

10 or 10%

25 or 25%

10 or 10%

6 or 6%

42 or 42%

North Campus Learning Resource Center  (Library and Media Center)

110.    Staff is courteous and helpful.

21 or 20%

13 or 13%

2 or 2%

1 or 1%

59 or 57%

111.    Variety and types of services are adequate.

7 or 7%

19 or 18%

1 or 1%

1 or 1%

67 or 65%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

112.    LRC resources are up-to-date and readily available.

7 or 7%

18 or 17%

1 or 1%

1 or 1%

67 or 65%

113.    Procedures to access services are communicated and easy to follow.

8 or 8%

18 or 17%

2 or 2%

1 or 1%

62 or 60%

114.    LRC resources meet the needs of instruction.

6 or 6%

16 or 16%

0 or 0%

2 or 2%

70 or 68%

115.    Training and assistance in accessing LRC resources are adequate.

6 or 6%

17 or 17%

2 or 2%

1 or 1%

67 or 65%

116.    The hours of operation are satisfactory.  

8 or 8%

18 or 17%

3 or 3%

1 or 1%

65 or 63%

117.    The workspaces and environment are conducive to study.

12 or 12%

20 or 19%

0 or 0%

1 or 1%

62 or 60%

118.    The media center responds to requests within a reasonable time.

7 or 7%

16 or 16%

0 or 0%

1 or 1%

68 or 66%

119.    Audiovisual equipment is current and maintained in good working order.

10 or 10%

15 or 15%

2 or 2%

1 or 1%

69 or 67%

120.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

7 or 7%

15 or 15%

1 or 1%

1 or 1%

68 or 66%

121.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

9 or 9%

10 or 10%

6 or 6%

3 or 3%

66 or 64%

Downtown Campus Learning Lab

122.    Staff is courteous and helpful.

29 or 28%

29 or 28%

2 or 2%

1 or 1%

39 or 38%

123.    The hours of operation are satisfactory.

13 or 13%

32 or 31%

1 or 1%

3 or 3%

50 or 49%

124.    Staff is knowledgeable and competent in helping students, faculty and staff.

19 or 18%

35 or 34%

2 or 2%

1 or 1%

42 or 41%

125.    Adequate space to house staff and students.

11 or 11%

24 or 23%

10 or 10%

6 or 6%

45 or 44%

126.    Workspace and environment are conducive to work and study.

11 or 11%

28 or 27%

4 or 4%

6 or 6%

44 or 43%

127.    Computers are available when needed.

10 or 10%

25 or 24%

6 or 6%

3 or 3%

53 or 51%

128.    Adequate software to supplement instruction is available.

12 or 12%

28 or 27%

3 or 3%

1 or 1%

54 or 52%

North Campus Learning Lab

129.    Staff is courteous and helpful.

21 or 20%

11 or 11%

1 or 1%

2 or 2%

65 or 63%

130.    The hours of operation are satisfactory.

12 or 12%

15 or 15%

2 or 2%

2 or 2%

65 or 63%

131.    Staff is knowledgeable and competent in helping students, faculty and staff.

13 or 13%

13 or 13%

0 or 0%

2 or 2%

69 or 67%

132.    Adequate space to house staff and students.

15 or 15%

16 or 16%

0 or 0%

1 or 1%

67 or 65%

133.    Workspace and environment are conducive to work and study.

16 or 16%

14 or 14%

0 or 0%

1 or 1%

67 or 65%

134.    Computers are available when needed.

13 or 13%

14 or 14%

1 or 1%

1 or 1%

70 or 68%

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

135.    Adequate software to supplement instruction is available.

13 or 13%

14 or 14%

0 or 0%

1 or 1%

66 or 64%

Continuing Education

136. Staff is courteous and helpful.

28 or 27%

47 or 46%

3 or 3%

2 or 2%

19 or 18%

137. I have taken a continuing education course in the past year.

16 or 16%

10 or 10%

23 or 22%

17 or 17%

32 or 31%

138. Continuing education programs and services are effectively communicated to faculty and staff.

18 or 17%

43 or 42%

12 or 12%

4 or 4%

21 or 20%

139. I have recommended a continuing education course to family or friends in the past year.

33 or 32%

33 or 32%

8 or 8%

8 or 8%

16 or 16%

140. Continuing education courses may serve as a bridge to curriculum coursework.

30 or 29%

45 or 44%

2 or 2%

1 or 1%

22 or 21%