Part Time Staff Comments
Faculty and Staff Survey, Spring, 2002
RESOURCE DEVELOPMENT (FOUNDATION AND GRANTS)
1. Staff is courteous and
helpful.
2. Policies and information
about grants and the Foundation are effectively communicated.
3. I am aware that the
Foundation supports special faculty and staff projects.
4. I am aware that I can designate my Campus
Fund Drive contribution to any option listed on the
giving sheet.
5. I am aware that the Ambassadors are available
to assist faculty & staff on special projects/events.
INSTITUTIONAL DEVELOPMENT (INSTITUTIONAL EFFECTIVENESS)
6. Staff is courteous and
helpful.
7. Requests for services or
information are handled within a reasonable time.
8 Assistance provided to
departments in planning for institutional effectiveness is satisfactory.
9. The process and
procedures for planning and institutional effectiveness are effectively
communicated.
10. I have sufficient
opportunities to be involved in planning in my department.
PUBLIC INFORMATION
11. Staff is courteous and
helpful.
12. Requests for public
information services are handled in a reasonable time.
13. I feel CFCC’s programs
and services are effectively promoted to the public.
14. College publications are
accurate and appealing.
Copy Center
15. Staff is courteous and
helpful.
16. Copy center requests are
processed in a reasonable time.
17. Copies are performed
correctly.
PRINT SHOP
18. Staff is courteous and helpful.
19. Printing requests are processed in a
reasonable time.
BUSINESS OFFICE
20. Staff is courteous and
helpful.
21. Quality of services
provided by the cashier’s window is satisfactory.
22. The business office
provides adequate and timely budget reports to departments.
23. Final budget allocations
are relayed to department-level personnel.
24. Budget transfers are
clear and made known to the programs involved.
25. Payroll services are
adequate to meet my needs.
26. Services for parking are
satisfactory for my needs.
c3. I do not have a staff
parking decal.
e3. You have to be kidding!
Parking is not only inadequate but can be (and has been) hazardous.
27. My travel requests are
processed within a reasonable time.
PURCHASING/RECEIVING, INVENTORY, MAILROOM
28. Staff is courteous and
helpful.
29. My purchase requisitions
are processed within a reasonable time.
30. Purchasing policies and
procedures are communicated and easy to follow.
31. Inventory procedures are
effectively communicated and easy to follow.
32. Mailroom services are
satisfactory.
COMPUTER SERVICES
33. Staff is courteous and
helpful.
34. HELP desk calls/requests
for services are handled within a reasonable time.
35. Technical support
provided by computer services is adequate for my needs.
36. Training for the use of
computers and software meets my needs.
e3. Would like to see some
more “staff only” basic computer programs offered.
INFORMATION TECHNOLOGY
37. Information technology
available at CFCC is adequate to meet the needs of the college.
38. Replacement of college
computers and software is consistent with current technology.
39. Computer equipment in my
work area is adequate for my needs.
40. Computer software in my
work area is up-to-date and adequate for my needs.
BOOKSTORE
41. Staff is courteous and
helpful.
42. Required texts and
materials are available for students and classroom use in a reasonable time.
c3. I have had to purchase
books as late as 4 weeks into the semester.
e3. Anatomy and physiology material not available
until late into the semester. Very difficult for students!
43. The hours of operation
are satisfactory.
FOOD SERVICES
44. Staff is courteous and
helpful.
45. The quality and variety
of food selections are satisfactory.
b3. Make the menu daily available on the Bulletin
Board. When you try to access it, there is nothing there. The file is empty,
but yet it states “Cafeteria News”, and nothing is keyed there.
46. Hours of operation are
satisfactory.
47. Maintenance and
cleanliness of the food services area are satisfactory.
i3. Microwave oven in
cafeteria is not kept clean.
HOUSEKEEPING SERVICES
48. Staff is courteous and
helpful.
e3. Housekeeping staff
do an outstanding job!
49. Variety and types of
housekeeping services provided are adequate.
50. Buildings and classrooms
are clean and well kept.
51. Bathrooms are clean and
stocked adequately.
52. Overall, housekeeping
services are satisfactory.
e3. L-Building new
extension—no seat covers—no “disposables” receptacles.
FACILITIES MAINTENANCE
53. Staff is courteous and
helpful.
54. Staff responds to
requests for services within a 5-day timeframe.
55. Procedures for
requesting services are effectively communicated.
56. The buildings and
grounds are maintained in good functional order.
57. The general appearance
of the college landscape is attractive and neat.
e3. Front lawn of Schwartz
Center should have paved “cut-through”. Students are ruining the lawn.
58. Maintenance and
upkeep of college facilities are satisfactory.
e3. L-Building elevator
needs to be fixed permanently.
SAFETY AND SECURITY
59. Emergency and evacuation
procedures are adequate.
60. CFCC has a safety plan
that is updated periodically and distributed to employees.
61. I know where to go for
first aid services.
62. Prompt action is taken
when a security or safety problem arises.
63. Campus security is
satisfactory.
64. Lighting in parking
areas is adequate.
c3. Not enough light around
E-Building.
PERSONNEL OFFICE
65. Staff is courteous and
helpful.
66. Staff is knowledgeable
about policies and procedures and administers them accordingly..
67. Personnel policies and
procedures are effectively communicated.
68. Benefit information is
provided and explained in a manner that is easily understood.
69. Personnel Office staff
provides valuable services to the college.
INSTRUCTION
70. Instructional support staff is courteous and
helpful.
71. Instructional polices and procedures are
effectively communicated.
72. Faculty is courteous, helpful and respond to
requests within a reasonable time.
73. Instructional administrators are courteous,
helpful and respond to requests within a reasonable time.
CONTINUING EDUCATION
74. Staff is courteous and
helpful.
75. I have taken a continuing education course
in the past year.
76. Continuing education programs and services
are effectively communicated to faculty and staff.
77. I have recommended a continuing education
course to family or friends in the past year.
78. Continuing education courses may serve as
a bridge to curriculum coursework.
LEARNING RESOURCE CENTER
(LIBRARY AND MEDIA CENTER)
79. Staff is courteous and
helpful.
f3. You are asking about two different groups. The
difference in the two is like night and day, therefore I had to answer neutral.
Ask about the two separately. Library staff courteous and helpful—No!!!
Strongly disagree, with the exception of two staff members. Media center staff
courteous and helpful—strongly agree.
h3. Library and staff are
not user friendly.
80. Variety and types of
services are adequate.
81. LRC resources are
up-to-date and readily available.
82. Procedures to access
services are communicated and easy to follow.
83. LRC resources meet the
needs of instruction.
84. Training and assistance
in accessing LRC resources are adequate.
85. The hours of operation
are satisfactory.
86. The workspaces and
environment are conducive to study.
87. The media center
responds to requests within a reasonable time.
88. Audiovisual equipment is
current and maintained in good working order.
89. Media center services
(audio, video and graphic production, teleconferencing) meet my needs.
90.
I am aware
of my role in developing the collection of books, serials and
audiovisual/electronic resources.
LEARNING LAB
91. Staff is courteous and helpful.
92. The hours of operation are satisfactory.
93. Adequate staff is available to respond to
the needs of students, staff, and faculty.
g3. Instead of committee attendance being
mandatory for faculty, more tutors are needed for individual instruction in the
Learning Lab.
94. Staff is knowledgeable and competent in
helping students, faculty and staff.
95. Computers are available when needed.
96. Software needed to supplement instruction
is available.
g3. Software is not
available for all support instructors.
STUDENT DEVELOPMENT
97. Staff is courteous and
helpful with students, faculty and staff.
98. Policies and procedures
accommodate students, faculty, and staff.
99. Student access to
counselors is adequate.
100. The admissions process
is effective in placing students in appropriate programs.
101. Orientation
activities for new students are effective.
g3. Student government
should be more involved in orientation procedures.
102. Student access to
career and job center services is adequate.
103. The registration
process is satisfactory.
e3. Getting better!
104. The TRAC (telephone registration) is
satisfactory.
g3. Trac registration is
convenient but on-line registration would be more effective.
105. Services of the
registrar’s office are adequate to meet my needs.
106. Recruiting activities
and materials effectively portray the college.
107. Enrollment management
services are adequate to meet my needs.
108. Student activities are
effective in promoting student interests.
109. Student Government
Association (SGA) is effective in promoting student interests.
110. Student athletics are
effective in promoting student interests.
111. Financial aid
assistance and information are readily available to students.
g3. Financial aid seminars could be utilized for
new and returning students to obtain further info about what is available to
them.
112. Switchboard
services are satisfactory.
a3. Part-time staff are not listed on the
switchboard’s directory or on the telephone directory. I have worked two years
and still cannot be located by someone calling the switchboard unless they have
the exact department.
OTHER COMMENTS:
d3. There is a need to look into shared or
co-pay benefits for all employees full and part time.
j3. “Staff are courteous and helpful.” If this
statement could be broken apart and made two separate questions it could be
more accurately answered. Sometimes staff are very courteous but not
helpful—and vice versa.
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