Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Resource Development (Foundation and Grants)

1.    Staff are courteous and helpful.

6 or 29%

7 or 33%

3 or 14%

0

0

5 or 24%

2.   Policies and information about grants and the Foundation are effectively communicated.

2 or 10%

7 or 33%

4 or 19%

3 or 14%

0

5 or 24%

3.   I am aware that the Foundation supports special faculty and staff projects.

2 or 10%

12 or 57^

3 or 14%

0

0

4 or 19%

4.   I am aware that I can designate my Campus Fund Drive contribution to Endowed Scholarships.

5 or 24%

10 or 48%

3 or 14%

0

0

3 or 14%

5.   I am aware that the Ambassadors are available to assist faculty & staff on special projects/events.

3 or 14%

5 or 24%

8 or 38%

0

0

5 or 24%

Institutional Development (Institutional Effectiveness)

6.   Staff are courteous and helpful.

8 or 38%

4 or 19%

4 or 19%

0

0

5 or 24%

7.   Requests for services or information are handled within a reasonable time.

4 or 2%

4 or 20%

5 or 25%

0

0

7 or 35%

8.   Assistance provided to departments in planning for institutional effectiveness is satisfactory.         

1 or 5%

5 or 24%

5 or 24%

0

0

10 or 48%

9.   The process and procedures for planning and institutional effectiveness are effectively communicated.

1 or 5%

7 or 33%

5 or 24%

0

1 or 5%

7 or 33%

10. I have sufficient opportunities to be involved in planning in my department.

3 or 15%

5 or 25%

4 or 20%

2 or 10%

3 or 15%

3 or 15%

Public Information/Print Shop/Photocopy Center

11. Staff are courteous and helpful.

7 or 33%

10 or 48%

1 or 5%

0

0

3 or 14%

12. Requests for public information services are handled within a reasonable time.

2 or 10%

7 or 33%

4 or 19%

1 or 5%

0

7 or 33%

13. I feel CFCC’s programs and services are effectively promoted to the public.

3 or 14%

10 or 48%

4 or 19%

1 or 5%

1 or 5%

2 or 10%

14. College publications are accurate and appealing.

4 or 20%

10 or 50%

1 or 5%

1 or 5%

1 or 5%

3 or 15%

Copy Center

15. Staff are courteous and helpful.

8 or 38%

7 or 33%

1 or 5%

0

0

5 or 24%

16  Copy center requests are processed in a reasonable time.

6 or 29%

8 or 38%

2 or 10%

0

0

5 or 24%

17. Copies are performed correctly.

6 or 29%

8 or 38%

1 or 5%

1 or 5%

0

5 or 24%

Print Shop

18. Staff are courteous and helpful.

7 or 33%

6 or 29%

1 or 5%

0

0

7 or 33%

19. Printing requests are processed in a reasonable time.

4 or 19%

6 or 29%

2 or 10%

1 or 5%

1 or 5%

7 or 33%

Business Office

20. Staff are courteous and helpful.

9 or 43%

9 or 43%

2 or 10%

0

0

1 or 5%

21. Quality of services provided by the cashier’s window is satisfactory.

6 or 29%

10 or 48%

1 or 5%

1 or 5%

0

3 or 14%

22. The business office provides adequate and timely budget reports to departments. 

0

7 or 33%

3 or 14%

1 or 5%

0

10 or 48%

23. Final budget allocations are relayed to department-level personnel. 

1 or 5%

4 or 19%

5 or 24%

0

0

11 or 52%

24. Budget transfers are clear and made known to the programs involved.

1 or 5%

2 or 10%

5 or 25%

0

0

12 or 60%

25. Payroll services are adequate to meet my needs. 

4 or 19%

12 or 57%

2 or 10%

1 or 5%

1 or 5%

1 or 5%

26. Services for parking are satisfactory for my needs.

1 or 5%

6 or 29%

3 or 14%

4 or 19%

5 or 24%

2 or 10%

27. My travel requests are processed within a reasonable time.

0

4 or 19%

2 or 10%

0

0

15 or 71%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Purchasing/Receiving, Inventory, Mailroom

28. Staff are courteous and helpful.

4 or 19%

8 or 38%

4 or 19%

0

0

5 or 24%

29. My purchase requisitions are processed within a reasonable time.

0

6 or 29%

2 or 10%

0

2 or 10%

11 or 52%

30. Purchasing policies and procedures are communicated and easy to follow.

0

5 or 24%

4 or 19%

0

0

12 or 57%

31. Inventory procedures are effectively communicated and easy to follow.

2 or 10%

5 or 24%

5 or 24%

0

0

9 or 43%

32. Mailroom services are satisfactory.

2 or 10%

11 or 52%

2 or 10%

1 or 5%

0

5 or 24%

Computer Services

33. Staff are courteous and helpful.

9 or 43%

6 or 29%

2 or 10%

1 or 5%

0

3 or 14%

34. HELP desk calls/requests for services are handled within a reasonable time.

3 or 14%

8 or 38%

3 or 14%

2 or 10%

1 or 5%

4 or 19%

35. Technical support provided by computer services is adequate for my needs. 

5 or 24%

6 or 29%

4 or 19%

2 or 10%

0

4 or 19%

36. Training for the use of computers and software meets my needs.

3 or 14%

4 or 19%

8 or 38%

0

0

6 or 29%

Information Technology

37. Information technology available at CFCC is adequate to meet the needs of the college.

2 or 10%

8 or 38%

4 or 19%

1 or 5%

0

6 or 29%

38. Replacement of college computers and software is consistent with current technology.

2 or 10%

7 or 33%

3 or 14%

1 or 5%

0

8 or 38%

39. Computer equipment in my work area is adequate for my needs.

2 or 10%

10 or 48%

2 or 10%

3 or 14%

0

4 or 19%

40. Computer software in my work area is up-to-date and adequate for my needs.

2 or 10%

10 or 48%

3 or 14%

2 or 10%

0

4 or 19%

Bookstore

41. Staff are courteous and helpful.

3 or 14%

10 or 48%

3 or 14%

0

0

5 or 24%

42. Required texts and materials are available for students and classroom use in a reasonable time.

1 or 5%

3 or 14%

2 or 10%

3 or 14%

4 or 19%

8 or 38%

43. The hours of operation are satisfactory.

1 or 5%

9 or 43%

3 or 14%

2 or 10%

0

6 or 29%

Food Services

44. Staff are courteous and helpful.

5 or 25%

7 or 35%

2 or 10%

1 or 5%

0

5 or 25%

45. The quality and variety of food selections are satisfactory.

3 or 15%

5 or 25%

3 or 15%

3 or 15%

0

6 or 30%

46. Hours of operation are satisfactory.

4 or 20%

8 or 40%

1 or 5%

0

1 or 5%

6 or 30%

47. Maintenance and cleanliness of the food services area are satisfactory.

5 or 25%

8 or 40%

2 or 10%

0

0

5 or 25%

Housekeeping Services

48. Staff are courteous and helpful.

7 or 33%

11 or 52%

1 or 5%

1 or 5%

0

1 or 5%

49. Variety and types of housekeeping services provided are adequate.

3 or 14%

9 or 43%

1 or 5%

4 or 19%

1 or 5%

3 or 14%

50. Buildings and classrooms are clean and well kept.

2 or 10%

8 or 38%

3 or 14%

5 or 24%

1 or 5%

2 or 10%

51. Bathrooms are clean and stocked adequately.

2 or 10%

11 or 55%

2 or 10%

2 or 10%

2 or 10%

1 or 5%

52. Overall, housekeeping services are satisfactory.

3 or 15%

12 or 60%

1 or 5%

1 or 5%

2 or 10%

1 or 5%

Facilities Maintenance

53. Staff are courteous and helpful.

1 or 5%

9 or 43%

3 or 14%

3 or 14%

0

5 or 24%

54. Staff responds to requests within a 5-day timeframe.

2 or 10%

4 or 19%

2 or 10%

3 or 14%

3 or 14%

7 or 33%

55. Procedures for requesting services are effectively communicated.

1 or 5%

3 or 15%

4 or 20%

3 or 15%

2 or 10%

7 or 35%

56. The buildings and grounds are maintained in good functional order.

0

10 or 48%

7 or 33%

2 or 10%

0

2 or 10%

57. The general appearance of the college landscape is attractive and neat.

4 or 19%

13 or 14%

3 or 14%

0

0

1 or 5%

58. Maintenance and upkeep of college facilities are satisfactory.

1 or 5%

6 or 32%

5 or 25%

3 or 16%

3 or 16%

1 or 5%

Safety and Security

59. Emergency and evacuation procedures are adequate.

1 or 5%

7 or 35%

7 or 35%

2 or 20%

1 or 5%

2 or 10%

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

60. CFCC has a safety plan that is updated periodically and accessible to employees.

1 or 5%

6 or 30%

4 or 20%

2 or 10%

1 or 5%

6 or 30%

61. I know where to go for first aid services.

2 or 10%

5 or 25%

3 or 15%

2 or 10%

3 or 15%

5 or 25%

62. Prompt and proper action is taken when a security or safety problem arises.

2 or 10%

9 or 45%

2 or 10%

0

3 or 15%

4 or 20%

63. Campus security is satisfactory.

2 or 11%

6 or 32%

3 or 16%

0

5 or 25%

3 or 16%

64. Lighting in parking areas is adequate.

1 or 5%

10 or 50%

2 or 10%

1 or 5%

1 or 5%

5 or 25%

Personnel Office

65. Staff are courteous and helpful.

7 or 33%

12 or 57%

0

0

0

2 or 10%

66. Staff are knowledgeable about policies and procedures and administers them accordingly.

3 or 14%

11 or 52%

2 or 10%

0

1 or 5%

4 or 19%

67. Personnel policies and procedures are effectively communicated.

2 or 10%

9 or 43%

4 or 19%

2 or 10%

0

4 or 19%

68. Benefit information is provided and explained in a manner that is easily understood.

1 or 5%

10 or 48%

1 or 5%

2 or 10%

0

7 or 33%

69. Personnel Office staff provide valuable services to the college.

4 or 19%

10 or 48%

2 or 10%

1 or 5%

0

4 or 19%

Instruction

70. Instructional support staff are courteous and helpful.

4 or 19%

8 or 38%

5 or 24%

0

0

4 or 19%

71. Instructional polices and procedures are effectively communicated.

2 or 10%

9 or 45%

3 or 15%

0

0

6 or 20%

72. Faculty are courteous, helpful and respond to requests within a reasonable time.    

5 or 24%

8 or 38%

3 or 14%

1 or 5%

0

4 or 19%

73. Instructional administrators are courteous, helpful and respond to requests within a reasonable time.

5 or 24%

8 or 38%

3 or 14%

1 or 5%

0

4 or 19%

Continuing Education

74. Staff are courteous and helpful.

5 or 24%

6 or 29%

2 or 10%

0

1 or 5%

7 or 33%

75. I have taken a continuing education course in the past year.

2 or 10%

3 or 14%

2 or 10%

2 or 10%

5 or 24%

7 or 33%

76. Continuing education programs and services are effectively communicated to faculty and staff. 

3 or 14%

9 or 43%

4 or 19%

0

1 or 5%

4 or 19%

77. I have recommended a continuing education course to family or friends in the past year.

3 or 14%

11 or 52%

1 or 5%

1 or 5%

1 or 5%

4 or 19%

78. Continuing education courses serve as a bridge to curriculum coursework.

2 or 10%

10 or 48%

4 or 19%

0

0

5 or 24%

Learning Resource Center  (Library and Media Center)

79. Staff are courteous and helpful.

6 or 29%

8 or 38%

2 or 10%

2 or 10%

0

3 or 14%

80. Variety and types of services are adequate.

2 or 10%

11 or 52%

2 or 10%

3 or 14%

0

3 or 14%

81. LRC resources are up-to-date and readily available.

2 or 10%

9 or 43%

5 or 24%

0

1 or 5%

4 or 19%

82. Procedures to access services are communicated and easy to follow.

1 or 5%

10 or 48%

5 or 24%

1 or 5%

0

4 or 19%

83. LRC resources meet the needs of instruction.

0

6 or 29%

4 or 19%

0

2 or 10%

9 or 43%

84. Training and assistance in accessing LRC resources are adequate.

0

7 or 33%

5 or 24%

1 or 5%

1 or 5%

7 or 33%

85. The hours of operation are satisfactory.  

0

12 or 63%

1 or 5%

0

0

6 or 32%

86. The workspaces and environment are conducive to study.

2 or 10%

10 or 48%

1 or 5%

1 or 5%

1 or 5%

6 or 29%

87. The media center responds to requests within a reasonable time.

3 or 14%

9 or 43%

1 or 5%

1 or 5%

0

7 or 33%

88. Audiovisual equipment is current and maintained in good working order.

2 or 10%

10 or 48%

0

1 or 5%

0

8 or 38%

89. Media center services (audio, video and graphic production, teleconferencing) meet my needs.

3 or 14%

7 or 33%

1 or 5%

1 or 5%

0

9 or 43%