Cape Fear Community College

Faculty

Staff

Undesignated

I am:

0 or 0%

40 or 93%

3 or 7%

Full Time

Part-Time

Undesignated

I am employed:

4 or 9%

37 or 86%

2 or 5%

0-2 Years

3-5 Years

6-9 Years

10-14 Years

15-19 Years

20 or more Years

My years of employment at CFCC:

21 or 49%

13 or 30%

3 or 7%

2 or 5%

0 or 0%

2 or 5%

Resource Development (Foundation and Grants)

Strongly Agree

Agree

Disagree

Strongly Disagree

NA/Don’t Know

1.     I am aware that the Foundation raises money from the community.

10 or 23%

18 or 42%

4 or 9%

0 or 0%

10 or 23%

2.     I am aware that the Foundation awards mini-grants to faculty and staff annually.

5 or 12%

17 or 40%

5 or 12%

4 or 9%

10 or 23%

3.     I am aware that the Foundation exists primarily to provide student scholarships.

4 or 9%

15 or 35%

7 or 16%

1 or 2%

14 or 33%

4.     I am aware that I can designate my Campus Fund Drive contribution for a particular purpose.

3 or 7%

13 or 30%

4 or 9%

2 or 5%

16 or 37%

5.     I am aware that Foundation staff is available to assist with writing grant proposals.

0 or 0%

14 or 33%

6 or 14%

2 or 5%

19 or 44%

Institutional Effectiveness (Planning, Assessment, Research)

6.     I am aware that CFCC has a Planning and Research Office.

6 or 14%

14 or 33%

5 or 12%

1 or 2%

16 or 37%

7.     I have had contact and/or requested assistance from the planning and research office within the past year.

2 or 5%

5 or 12%

9 or 21%

8 or 19%

18 or 42%

8.     My requests for services or information have been handled within a reasonable time.

4 or 9%

11 or 26%

2 or 5%

0 or 0%

23 or 53%

9.     Products produced by this office are of good quality (CFCC FACT BOOK, website, reports, etc.). 

4 or 9%

10 or 23%

2 or 5%

0 or 0%

23 or 53%

10.   I have visited the college’s Institutional Effectiveness (IE) website.

1 or 2%

4 or 9%

11 or 26%

4 or 9%

17 or 40%

11.   I am aware that CFCC has an on-going Institutional Effectiveness (planning and assessment) process.

4 or 9%

15 or 35%

3 or 7%

4 or 9%

14 or 33%

12.   The Institutional Effectiveness process is effectively communicated.

1 or 2%

11 or 26%

4 or 9%

7 or 16%

18 or 42%

13.   I am given the opportunity and have participated in annual planning and assessment within my department or planning unit.  

4 or 9%

13 or 30%

4 or 9%

4 or 9%

14 or 33%

Public Information

14.   CFCC publications are accurate, attractive and present a positive image of the college to the public.

4 or 9%

28 or 65%

4 or 9%

0 or 0%

5 or 12%

15.   CFCC programs and services are effectively promoted to the public.

5 or 12%

19 or 44%

10 or 23%

0 or 0%

5 or 12%

16.   Requests for public information services are handled in a professional manner.

2 or 5%

17 or 40%

3 or 7%

0 or 0%

19 or 44%

17.   The Public Information Office provides the services you need. If not, what services would you suggest?

3 or 7%

12 or 28%

2 or 5%

0 or 0%

22 or 51%

Printing Services

18.   Printing Services staff is courteous and polite.

17 or 40%

12 or 28%

1 or 2%

0 or 0%

11 or 26%

19.   Photocopy requests are processed in a timely manner.

11 or 26%

12 or 28%

2 or 5%

0 or 0%

16 or 37%

20.   Photocopy requests are processed correctly.

10 or 23%

13 or 30%

1 or 2%

0 or 0%

15 or 35%

21.   Publication requests are handled in a timely manner.

10 or 23%

13 or 30%

1 or 2%

0 or 0%

17 or 40%

22.   The Printing Services department provides all the services my department needs. If not, what services would you suggest?

9 or 21%

14 or 33%

3 or 7%

0 or 0%

15 or 35%

Business Office

23.   Staff is courteous and helpful.

12 or 28%

22 or 51%

3 or 7%

2 or 5%

2 or 5%

24.   Quality of services provided by the cashier’s window is satisfactory.

9 or 21%

19 or 44%

5 or 12%

2 or 5%

7 or 16%

25.   The business office provides adequate and timely budget reports to departments. 

2 or 5%

5 or 12%

1 or 2%

1 or 2%

32 or 74%

26.   Final budget allocations are relayed to department-level personnel. 

3 or 7%

6 or 14%

0 or 0%

1 or 2%

31 or 72%

27.   Budget transfers are clear and made known to the programs involved.

2 or 5%

5 or 12%

1 or 2%

2 or 5%

30 or 70%

28.   Payroll services are adequate to meet my needs. 

10 or 23%

16 or 37%

6 or 14%

4 or 9%

5 or 12%

29.   Services for parking are satisfactory for my needs.

3 or 7%

15 or 35%

4 or 9%

10 or 23%

10 or 23%

30.   My travel requests are processed within a reasonable time.

4 or 10%

8 or 19%

1 or 2%

0 or 0%

26 or 62%

Purchasing/Receiving, Inventory, Mailroom

31.   Staff is courteous and helpful.

14 or 33%

16 or 37%

0 or 0%

1 or 2%

10 or 23%

32.   My purchase requisitions are processed within a reasonable time.

6 or 14%

11 or 26%

2 or 5%

1 or 2%

20 or 47%

33.   Purchasing policies and procedures are communicated and easy to follow.

6 or 14%

13 or 30%

1 or 2%

2 or 5%

20 or 47%

34.   Inventory procedures are effectively communicated and easy to follow.

5 or 12%

12 or 29%

0 or 0%

0 or 0%

22 or 52%

35.   Mailroom services are satisfactory.

5 or 12%

16 or 37%

2 or 5%

0 or 0%

17 or 40%

Computer Services

36.   Staff is courteous and helpful.

14 or 33%

17 or 40%

2 or 5%

0 or 0%

7 or 16%

37.   HELP desk calls/requests for services are handled within a reasonable time.

12 or 28%

15 or 35%

2 or 5%

1 or 2%

12 or 28%

38.   Technical support provided by computer services is adequate for my needs. 

11 or 26%

13 or 30%

2 or 5%

1 or 2%

13 or 30%

39.   Training for the use of computers and software meets my needs.

8 or 19%

16 or 37%

2 or 5%

0 or 0%

14 or 33%

Information Technology

40.   Information technology available at CFCC is adequate to meet the needs of the college.

3 or 7%

16 or 37%

5 or 12%

1 or 2%

16 or 37%

41.   Replacement of college computers and software is consistent with current technology.

4 or 9%

12 or 28%

8 or 19%

4 or 9%

14 or 33%

42.   Computer equipment in my work area is adequate for my needs.

5 or 12%

18 or 42%

5 or 12%

2 or 5%

11 or 26%

43.   Computer software in my work area is up-to-date and adequate for my needs.

4 or 9%

15 or 35%

7 or 16%

2 or 5%

12 or 28%

Bookstore

44.   Staff is courteous and helpful.

9 or 21%

18 or 42%

0 or 0%

0 or 0%

13 or 30%

45.   Required texts and materials are available for students and classroom use in a reasonable time.

4 or 9%

12 or 28%

2 or 5%

1 or 2%

22 or 51%

46.   The hours of operation are satisfactory.

6 or 14%

18 or 42%

1 or 2%

0 or 0%

14 or 33%

Food Services

47.   Staff is courteous and helpful.

7 or 17%

23 or 55%

2 or 5%

0 or 0%

8 or 19%

48.   The quality and variety of food selections are satisfactory.

3 or 7%

18 or 42%

8 or 19%

3 or 7%

8 or 19%

49.   Hours of operation are satisfactory.

4 or 9%

27 or 63%

0 or 0%

1 or 2%

8 or 19%

50.   Maintenance and cleanliness of the food services area are satisfactory.

6 or 14%

26 or 60%

0 or 0%

1 or 2%

8 or 19%

Housekeeping Services

51.   Staff is courteous and helpful.

14 or 33%

25 or 58%

3 or 7%

0 or 0%

0 or 0%

52.   Variety and types of housekeeping services provided are adequate.

11 or 26%

20 or 47%

8 or 19%

2 or 5%

0 or 0%

53.   Buildings and classrooms are clean and well kept.

10 or 23%

23 or 53%

7 or 16%

2 or 5%

0 or 0%

54.   Bathrooms are clean and stocked adequately.

11 or 26%

21 or 49%

8 or 19%

1 or 2%

0 or 0%

55.   Overall, housekeeping services are satisfactory.

11 or 26%

24 or 56%

5 or 12%

2 or 5%

0 or 0%

Facilities Maintenance

56.   Staff is courteous and helpful.

3 or 7%

23 or 53%

7 or 16%

3 or 7%

6 or 14%

57.   Staff responds to requests for services within a 5-day timeframe.

2 or 5%

16 or 37%

11 or 26%

5 or 12%

8 or 19%

58.   Procedures for requesting services are effectively communicated.

3 or 7%

17 or 40%

9 or 21%

4 or 9%

8 or 19%

59.   The buildings and grounds are maintained in good functional order.

1 or 2%

25 or 58%

6 or 14%

3 or 7%

6 or 14%

60.The general appearance of the college landscape is attractive and neat.

5 or 12%

24 or 56%

2 or 5%

3 or 7%

7 or 16%

61.   Maintenance and upkeep of college facilities are satisfactory.

2 or 5%

24 or 56%

5 or 12%

4 or 9%

6 or 14%

Safety and Security

62.   Emergency and evacuation procedures are adequate.

3 or 7%

26 or 62%

4 or 10%

2 or 5%

6 or 14%

63.   CFCC has a safety plan that is updated periodically and available on the CFCC Intranet.

1 or 2%

14 or 33%

0 or 0%

1 or 2%

24 or 56%

64.   I know where to go for first aid services.

2 or 5%

18 or 42%

4 or 9%

4 or 9%

11 or 26%

65.   Prompt action is taken when a security or safety problem arises.

0 or 0%

22 or 51%

7 or 16%

0 or 0%

11 or 26%

66.   Campus security is satisfactory.

0 or 0%

19 or 44%

7 or 16%

4 or 9%

10 or 23%

67.   Lighting in parking areas is adequate.

0 or 0%

22 or 51%

4 or 9%

6 or 14%

8 or 19%

Personnel Office

68.   Staff is knowledgeable about policies and procedures.

4 or 9%

21 or 49%

3 or 7%

3 or 7%

9 or 21%

69.   Staff follows policies and procedures and administers them accordingly.

3 or 7%

18 or 42%

1 or 2%

3 or 7%

17 or 40%

70.   Personnel policies are communicated effectively.

2 or 5%

17 or 40%

2 or 5%

3 or 7%

15 or 35%

71.   Personnel office staff provides valuable services to the college.

4 or 9%

18 or 42%

2 or 5%

2 or 5%

15 or 35%

72.   Benefit information is provided and explained in a manner that is easily understood.

2 or 5%

11 or 26%

4 or 9%

2 or 5%

20 or 47%

73.   Benefit enrollments are handled properly.

3 or 7%

12 or 28%

0 or 0%

1 or 2%

24 or 56%

74.   I am aware that an open enrollment period is held annually for employees to change their benefit elections.

2 or 5%

14 or 33%

0 or 0%

2 or 5%

22 or 51%

75.   Personnel recruitment process is handled in an organized, consistent manner in accordance with college policies.

1 or 2%

16 or 37%

3 or 7%

3 or 7%

16 or 37%

Student Development

76.   Staff is courteous and helpful with students, faculty and staff.  

2 or 5%

20 or 47%

2 or 5%

1 or 2%

15 or 35%

77.   Policies and procedures accommodate students, faculty, and staff.

1 or 2%

17 or 40%

2 or 5%

1 or 2%

17 or 40%

78.   Student access to counselors is adequate.

0 or 0%

14 or 33%

4 or 9%

1 or 2%

22 or 51%

79.   The admissions process is effective in placing students in appropriate programs.

2 or 5%

13 or 30%

4 or 9%

2 or 5%

20 or 47%

80.   Orientation activities for new students are effective.

0 or 0%

11 or 26%

4 or 9%

1 or 2%

23 or 53%

81.   Student access to career and job center services is adequate.

1 or 2%

13 or 30%

4 or 9%

1 or 2%

20 or 47%

82.   The registration process is satisfactory.

0 or 0%

14 or 33%

5 or 12%

3 or 7%

18 or 42%

83.   The TRAC (telephone registration) is satisfactory.

0 or 0%

11 or 26%

2 or 5%

2 or 5%

25 or 58%

84.   Services of the registrar’s office are adequate to meet my needs.

1 or 2%

13 or 30%

3 or 7%

2 or 5%

20 or 47%

85.   Recruiting activities and materials effectively portray the college.

1 or 2%

14 or 33%

4 or 9%

0 or 0%

22 or 51%

86.   Enrollment management services are adequate to meet my needs.

4 or 9%

8 or 19%

2 or 5%

0 or 0%

24 or 56%

87.   Student activities are effective in promoting student interests.

0 or 0%

16 or 37%

4 or 9%

1 or 2%

17 or 40%

88.   Student Government Association (SGA) is effective in promoting student interests.

1 or 2%

13 or 30%

2 or 5%

1 or 2%

23 or 53%

89.   Student athletics are effective in promoting student interests.

0 or 0%

15 or 36%

1 or 2%

1 or 2%

22 or 52%

90.   Financial aid assistance and information are readily available to students.

1 or 2%

17 or 40%

0 or 0%

2 or 5%

19 or 44%

91.   Switchboard services are satisfactory.

3 or 7%

22 or 52%

2 or 5%

1 or 2%

10 or 24%

Instruction

92.   Instructional support staff is courteous and helpful.

5 or 12%

19 or 44%

2 or 5%

0 or 0%

14 or 33%

93.   Instructional polices and procedures are effectively communicated.

1 or 2%

15 or 35%

3 or 7%

0 or 0%

19 or 44%

94.   Faculty is courteous, helpful and respond to requests within a reasonable time.    

2 or 5%

23 or 53%

1 or 2%

0 or 0%

14 or 33%

95.   Instructional administrators are courteous, helpful and respond to requests within a reasonable time.

4 or 9%

18 or 42%

3 or 7%

0 or 0%

15 or 35%

Distance Learning

96.   CFCC should offer more distance learning:

        a.     Online Internet courses

4 or 9%

12 or 28%

2 or 5%

1 or 2%

20 or 47%

        b.     Video-based Telecourses

2 or 5%

10 or 23%

3 or 7%

1 or 2%

23 or 53%

        c.     Hybrid courses (mix of online and classroom instruction)

2 or 5%

12 or 28%

3 or 7%

0 or 0%

22 or 51%

97.   Currently, the training provided to prepare faculty to teach distance learning courses is adequate.

0 or 0%

5 or 12%

3 or 7%

1 or 2%

29 or 67%

Downtown Campus Learning Resource Center  (Library and Media Center)

98.      Staff is courteous and helpful.

5 or 12%

17 or 40%

3 or 7%

3 or 7%

11 or 26%

99.      Variety and types of services are adequate.

2 or 5%

18 or 42%

2 or 5%

2 or 5%

14 or 33%

100.    LRC resources are up-to-date and readily available.

2 or 5%

13 or 30%

2 or 5%

1 or 2%

18 or 42%

101.    Procedures to access services are communicated and easy to follow.

2 or 5%

12 or 28%

2 or 5%

3 or 7%

17 or 40%

102.    LRC resources meet the needs of instruction.

2 or 5%

10 or 23%

3 or 7%

2 or 5%

21 or 49%

103.    Training and assistance in accessing LRC resources are adequate.

2 or 5%

11 or 26%

1 or 2%

3 or 7%

21 or 49%

104.    The hours of operation are satisfactory.  

3 or 7%

18 or 42%

3 or 7%

0 or 0%

16 or 37%

105.    The workspaces and environment are conducive to study.

3 or 7%

16 or 37%

2 or 5%

2 or 5%

17 or 40%

106.    The media center responds to requests within a reasonable time.

3 or 7%

12 or 28%

0 or 0%

0 or 0%

21 or 49%

107.    Audiovisual equipment is current and maintained in good working order.

3 or 7%

14 or 33%

1 or 2%

0 or 0%

22 or 51%

108.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

2 or 5%

12 or 28%

3 or 7%

0 or 0%

23 or 53%

109.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

2 or 5%

9 or 21%

2 or 5%

1 or 2%

24 or 56%

North Campus Learning Resource Center  (Library and Media Center)

110.    Staff is courteous and helpful.

5 or 12%

9 or 21%

1 or 2%

0 or 0%

25 or 58%

111.    Variety and types of services are adequate.

4 or 9%

8 or 19%

0 or 0%

0 or 0%

27 or 63%

112.    LRC resources are up-to-date and readily available.

3 or 7%

8 or 19%

1 or 2%

0 or 0%

27 or 63%

113.    Procedures to access services are communicated and easy to follow.

3 or 7%

7 or 16%

1 or 2%

0 or 0%

29 or 67%

114.    LRC resources meet the needs of instruction.

3 or 7%

6 or 14%

2 or 5%

0 or 0%

28 or 65%

115.    Training and assistance in accessing LRC resources are adequate.

3 or 7%

8 or 19%

0 or 0%

0 or 0%

28 or 65%

116.    The hours of operation are satisfactory.  

3 or 7%

8 or 19%

2 or 5%

0 or 0%

26 or 60%

117.    The workspaces and environment are conducive to study.

4 or 9%

10 or 23%

0 or 0%

0 or 0%

26 or 60%

118.    The media center responds to requests within a reasonable time.

3 or 7%

6 or 14%

1 or 2%

0 or 0%

31 or 72%

119.    Audiovisual equipment is current and maintained in good working order.

3 or 7%

7 or 16%

0 or 0%

0 or 0%

29 or 67%

120.    Media center services (audio, video and graphic production, teleconferencing) meet my needs.

3 or 7%

6 or 14%

0 or 0%

0 or 0%

29 or 67%

121.    I am aware of my role in developing the collection of books, serials and audiovisual/electronic resources.

2 or 5%

9 or 21%

1 or 2%

0 or 0%

28 or 65%

Downtown Campus Learning Lab

122.    Staff is courteous and helpful.

6 or 14%

10 or 23%

2 or 5%

0 or 0%

22 or 51%

123.    The hours of operation are satisfactory.

3 or 7%

10 or 23%

3 or 7%

1 or 2%

24 or 56%

124.    Staff is knowledgeable and competent in helping students, faculty and staff.

5 or 12%

8 or 19%

2 or 5%

1 or 2%

25 or 58%

125.    Adequate space to house staff and students.

3 or 7%

5 or 12%

5 or 12%

2 or 5%

25 or 58%

126.    Workspace and environment are conducive to work and study.

3 or 7%

9 or 21%

4 or 9%

1 or 2%

23 or 53%

127.    Computers are available when needed.

3 or 7%

9 or 21%

2 or 5%

2 or 5%

24 or 56%

128.    Adequate software to supplement instruction is available.

2 or 5%

10 or 23%

0 or 0%

1 or 2%

26 or 60%

North Campus Learning Lab

129.    Staff is courteous and helpful.

5 or 12%

7 or 16%

2 or 5%

0 or 0%

26 or 60%

130.    The hours of operation are satisfactory.

3 or 7%

7 or 16%

1 or 2%

0 or 0%

29 or 67%

131.    Staff is knowledgeable and competent in helping students, faculty and staff.

4 or 9%

8 or 19%

2 or 5%

0 or 0%

28 or 65%

132.    Adequate space to house staff and students.

4 or 9%

8 or 19%

0 or 0%

0 or 0%

28 or 65%

133.    Workspace and environment are conducive to work and study.

4 or 9%

8 or 19%

1 or 2%

0 or 0%

26 or 60%

134.    Computers are available when needed.

4 or 9%

8 or 19%

0 or 0%

0 or 0%

28 or 65%

135.    Adequate software to supplement instruction is available.

4 or 9%

7 or 16%

1 or 2%

0 or 0%

26 or 60%

Continuing Education

136. Staff is courteous and helpful.

6 or 14%

17 or 40%

4 or 9%

0 or 0%

14 or 33%

137. I have taken a continuing education course in the past year.

2 or 5%

2 or 5%

10 or 23%

4 or 9%

22 or 51%

138. Continuing education programs and services are effectively communicated to faculty and staff.

5 or 12%

10 or 23%

6 or 14%

3 or 7%

15 or 35%

139. I have recommended a continuing education course to family or friends in the past year.

6 or 14%

15 or 35%

1 or 2%

3 or 7%

16 or 37%

140. Continuing education courses may serve as a bridge to curriculum coursework.

8 or 19%

13 or 30%

2 or 5%

0 or 0%

18 or 42%