- MUST have receipt/No Exceptions!(Dates are printed on receipt)
- Textbooks and Loose leaf textbooks are not returnable once opened.
- No refunds on kits, uniforms, and passcodes once opened (including if you ask for the code to be emailed to you these codes will be non-refundable).
- Gift cards are non-refundable
- General Merchandise must be returned within 48 hours of purchase and must be unopened.
- Apparel must be returned within 48 hours of purchase and have all tags attached.
- Laptops, laptop peripherals, and software are non-refundable once opened.
- Technology and electronic items are non-refundable once opened.
- Transactions must be returned to the original form of payment.
Credit Cards & Checks Policy:
- MUST have ID (either Student ID or Driver’s License) when using a credit card or writing a check
- No starter checks accepted.
- Business checks need approval.
Rental Returns after Late Fee Period:
- Rental books not returned by the late return date will be considered lost. The customer’s credit card will be charged the full book price and the $10.00 late fee. After these charges are applied to the customer’s credit card, the book becomes property of the customer.
Web Order Returns
- MUST email Webtech at firstname.lastname@example.org for all return requests!
- Returns without prior approval via above email will not be approved.
- Returns must be sent to:
411 N. Front Street
Wilmington, NC 28401