Store Policies

Man Hand Writing Refund Policy With Black Marker On Visual Scree

Refund Policies:

  • MUST have receipt/No Exceptions!(Dates are printed on receipt)
  • Textbooks and Loose leaf textbooks are not returnable once opened.
  • No refunds on kits, uniforms, and passcodes once opened.
  • Gift cards are non-refundable
  • General Merchandise must be returned within 48 hours of purchase and must be unopened.
  • Apparel must be returned within 48 hours of purchase and have all tags attached.
  • Laptops, laptop peripherals, and software are non-refundable once opened.
  • Technology and electronic items are non-refundable once opened.
  • Transactions must be returned to the original form of payment.

Credit Cards & Checks Policy:

  • MUST have ID (either Student ID or Driver’s License) when using a credit card or writing a check
  • No starter checks accepted.
  • Business checks need approval.

For rent textbooks_ps

Rental Returns after Late Fee Period:

  • Rental books not returned by the late return date will be considered lost. The customer’s credit card will be charged the full book price and the $10.00 late fee. After these charges are applied to the customer’s credit card, the book becomes property of the customer.

 RMA new

Web Order Returns

  • MUST email Webtech at bookstorewebtech@cfcc.edu for RMA number!
  • Returns without RMA numbers will not be processed
  • Returns must be sent to:
    415 N. 2nd Street Wilmington, NC 28401

Important Dates

Financial Aid Charging
January 3rd - January 27th

2nd Mini Session Fin Aid Charging
March 6th - March 17th

Bookstore Hours

  • Monday - 9:00-5:00
  • Tuesday - 9:00-5:00
  • Wednesday - 9:00-5:00
  • Thursday - 9:00-5:00
  • Friday - 9:00-5:00