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Welcome to  Student Helpdesk

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The IT Services Student Helpdesk provides first-level technical support to all students of Cape Fear Community College.  We are available to assist you with basic computer and technical needs, and we are committed to providing detailed resolutions and general information to assist with common problems.

The Student Helpdesk is fully-staffed and available Downtown and on the North Campus.  We can be reached by phone, email, or in person at either location.  Some of the issues that we assist with are:

Password Reset
Security Question Reset
Username Lookup
WebAdvisor Navigation
myCFCC Navigation
Registration Navigation Issues
Email Assistance
Wireless Internet Problems
Blackboard Technical Issues
Mobile Device Assistance
Software Installation Help/Virus Scans

For Blackboard technical issues, you may also contact their 24/7 Helpdesk at 877-708-2938.
For Pearson MyLab issues, please contact their Helpdesk at 800-677-6337.

Have a computer or looking to buy one in the future?  Check out the following pages.  We have a list of the minimum requirements needed for academic applications to work properly and also, a list of suggested computer configurations if you’re considering purchasing a new laptop or PC.

Minimum Computer Requirements
Recommended Computer Configurations

Also, be sure to check out the “Video Tutorials” and “Common Issues” sections to the right.  We’ve posted some step-by-step tutorials for some of the most common problems you may experience.  If you can’t find what you’re looking for or you need further assistance with any of these issues, please don’t hesitate to contact us.  We are here to provide as much help as we possibly can.


Wilmington Campus
411 North Front Street
Wilmington, NC 28401

North Campus
4500 Blue Clay Road
Castle Hayne, NC 28429

Burgaw Center
100 East Industrial Drive
Burgaw, NC 28425

Hours of Operation
Monday-Friday: 8:00am to 5:00pm

Accessibility Services

Cape Fear Community College does not discriminate on the basis of race, color, national origin, sex, disability, religion, political affiliation or age.