{"id":26,"date":"2019-10-15T19:06:48","date_gmt":"2019-10-15T23:06:48","guid":{"rendered":"https:\/\/cfcc.edu\/library\/?page_id=26"},"modified":"2026-03-10T15:14:44","modified_gmt":"2026-03-10T19:14:44","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/cfcc.edu\/library\/frequently-asked-questions\/","title":{"rendered":"Library Frequently Asked Questions"},"content":{"rendered":"<style>\n    \/* FAQ Specific Styling *\/\n    .faq-contact-row {\n        border-bottom: 1px solid #eee;\n        padding: 10px 0;\n    }\n    .faq-contact-row:last-child {\n        border-bottom: none;\n    }\n<\/style> <div class=\"iwi-accordion\"> <p class=\"iwi-target-container1\"> <a href=\"#\"> How can I get a library card? <\/a>  <div id=\"container1\" class=\"\"> <p>Your Cape Fear Community College Identification card will serve as your Library Card. ID cards are issued in the Union Station Building Business Office on the Wilmington Campus and in the Library (McKeithan Center Building) on the North Campus.<\/p>\n<p>To <a href=\"\/\/cfcc.edu\/student-life\/student-id-information\/\"> get an ID <\/a> , you will need a current schedule and photo identification (e.g., driver\u2019s license, passport, military ID). You\u2019ll use this card to check out library materials, including books, DVDs, and reserve items. For non-CFCC patrons, go to the <a href=\"https:\/\/cfcc.edu\/library\/community-patrons\/\"> Community Patron webpage <\/a> for further information.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container2\"> <a href=\"#\"> How do I access the library online catalog? <\/a>  <div id=\"container2\" class=\"\"> <p>You can either use the search box on the library home page or go directly to the <a href=\"https:\/\/library.cfcc.edu\/eg\/opac\/home\"> Library Catalog <\/a> to search for books and audiovisual items in our collection. No password is required to search our catalog, and it may be searched from anywhere that you have access to the Internet.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container3\"> <a href=\"#\"> How do I find magazines, journals, and newspapers? <\/a>  <div id=\"container3\" class=\"\"> <p>Many magazine, journal, and newspaper articles are available through our <a href=\"\/\/libguides.cfcc.edu\/databases\"> electronic resources page <\/a> or accessible through a <a href=\"\/\/capefear.summon.serialssolutions.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Summon search <\/a> .<\/p>\n<p>The Library also subscribes to many magazines, journals, and newspapers in print. Current issues can be found adjacent to the Circulation Desk at both the Wilmington and North Campus Libraries. Older newspapers are located behind the Reference desk underneath the windows in the Wilmington Campus Library. Print magazines, journals, and newspapers are for library use only and cannot be checked out. If you are looking for a specific title, ask at the Reference Desk ( <a href=\"tel:9103627034\" class=\"contact-link\"> 910-362-7034 <\/a> ) or search <a href=\"\/\/journalfinder.wtcox.com\/cfcc\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Journal Finder <\/a> to see if we have it.<\/p>\n<p>Please ask us for help if you need research assistance.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container4\"> <a href=\"#\"> How do I place a \u201chold\u201d on a book? <\/a>  <div id=\"container4\" class=\"\"> <p>If a print book or circulating audiovisual item is checked out, then you may come to the Circulation Desk to \u201cplace a hold\u201d on that item.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container5\"> <a href=\"#\"> How do I renew a book? <\/a>  <div id=\"container5\" class=\"\"> <p>Items may be renewed one time, as long as they are not overdue and have not been placed on HOLD for another library patron. They may be renewed in person or over the phone ( <a href=\"tel:9103627030\" class=\"contact-link\"> 910-362-7030 <\/a> ).<\/p>\n<\/p> <\/div> <p class=\"iwi-target-fine\"> <a href=\"#\"> How do I pay a fine? <\/a>  <div id=\"fine\" class=\"\"> <p>Anyone in the library can help at <a href=\"tel:9103627030\" class=\"contact-link\"> 910-362-7030 <\/a> . For more information about how fines are calculated, please visit <a href=\"\/library\/our-mission-policies\/\"> Loan Periods and Fines <\/a> .<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container6\"> <a href=\"#\"> How do I request an Interlibrary Loan? <\/a>  <div id=\"container6\" class=\"\"> <p>If the Library does not own the book or journal article you need, you may request it through interlibrary loan (ILL).<\/p>\n<ul class=\"list-unstyled\">\n<li> <a href=\"\/\/cfcc.edu\/library\/cfcc-interlibrary-loan-request-books\/\" class=\"btn btn-sm btn-outline-primary mb-2\"> Book ILL Request Form <\/a> <\/li>\n<li> <a href=\"\/\/cfcc.edu\/library\/cfcc-interlibrary-loan-request-journals\/\" class=\"btn btn-sm btn-outline-primary\"> Journal ILL Request Form <\/a> <\/li>\n<\/ul>\n<p class=\"mt-3\">If the item can be borrowed from another library, it can take up to 7-10 days to receive the requested item. Videos and other audiovisual materials are not available from other libraries through interlibrary loan. ILL request forms are also available at the Reference and Circulation Desks.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-buy\"> <a href=\"#\"> How do I suggest an item for the library to buy? <\/a>  <div id=\"buy\" class=\"\"> <p>Is there something you\u2019d like the library to purchase? Use the <a href=\"\/library\/library-materials-recommendation-form\/\"> Library Materials Recommendation Form <\/a> to request it!<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container8\"> <a href=\"#\"> How do I print\/copy\/scan? <\/a>  <div id=\"container8\" class=\"\"> <p>You can print as much as you like in the library. The current cost is 5\u00a2 per side black &amp; white; 35\u00a2 per side color. Payments can be made with cash, credit\/debit card, Google Pay, or Apple Pay.<\/p>\n<p>Photocopies are also 5\u00a2 per side black &amp; white; 35\u00a2 per side color.<\/p>\n<p>Scanning is <strong>FREE<\/strong>. Documents can be scanned in either black &amp; white or color as a PDF or JPG. All files are saved onto a flash drive. Don\u2019t have a flash drive of your own? Borrow one from the library for FREE.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-laptop\"> <a href=\"#\"> How do I borrow a laptop? <\/a>  <div id=\"laptop\" class=\"\"> <p>For CFCC employees, you can request a laptop for yourself using the IT HelpDesk ticket system. For CFCC students, you can request a laptop through CFCC <a href=\"\/counseling\/\"> Counseling <\/a> .<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container10\"> <a href=\"#\"> Does the Library have Wi-Fi? <\/a>  <div id=\"container10\" class=\"\"> <p>Yes! The Cape Fear Community College\u2019s wireless network, <strong>SurfCFCC<\/strong>, is available for use by all CFCC students and employees. Guests can also use our SurfCFCC Guest network by supplying a valid email address.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-room\"> <a href=\"#\"> How do I request a room in the library? <\/a>  <div id=\"room\" class=\"\"> <p><strong>Students:<\/strong> The library has both individual study rooms and group study rooms that are available on a first-come, first-served basis. All study rooms are equipped with a computer and whiteboard and several rooms have DVD players. For questions or access, please stop by the Circulation Desk at either the Wilmington or North Campus libraries.<\/p>\n<p><strong>Employees:<\/strong> To book the Library Classroom (L-209) or the Wilmington Campus Library Conference Room (L-210), please call the Library Reference Desk at <a href=\"tel:9103627034\" class=\"contact-link\"> 910-362-7034 <\/a> .<\/p>\n<p>To book the North Campus Library Conference Room (NA-113A), please call the North Campus Library at <a href=\"tel:9103627530\" class=\"contact-link\"> 910-362-7530 <\/a> .<\/p>\n<\/p> <\/div> <p class=\"iwi-target-reserve\"> <a href=\"#\"> How do I place an item on reserve for my course? <\/a>  <div id=\"reserve\" class=\"\"> <p>You can call <a href=\"tel:9103627030\" class=\"contact-link\"> 910-362-7030 <\/a> or visit the Library Circulation Desk with your item(s).<\/p>\n<\/p> <\/div> <p class=\"iwi-target-instruction\"> <a href=\"#\"> How do I request library instruction for my class? <\/a>  <div id=\"instruction\" class=\"\"> <p>You can contact one of our librarians at <a href=\"tel:9103627034\" class=\"contact-link\"> 910-362-7034 <\/a> for Wilmington Campus, Pender, and Surf City locations. Call <a href=\"tel:9103627530\" class=\"contact-link\"> 910-362-7530 <\/a> for the North Campus. We can set up a time and location that works for your schedule.<\/p>\n<p>To learn more about the different types of library instruction provided, you can visit our <a href=\"https:\/\/libguides.cfcc.edu\/c.php?g=321420&amp;p=2151200\" target=\"_blank\" rel=\"noopener noreferrer\"> Faculty Guide <\/a> .<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container7\"> <a href=\"#\"> How do I cite sources using\u2026? <\/a>  <div id=\"container7\" class=\"\"> <p>For more information on how to cite sources using APA &amp; MLA formats see the <a href=\"\/\/libguides.cfcc.edu\/Citing-Help\"> Citation Guides <\/a> webpage.<\/p>\n<\/p> <\/div> <p class=\"iwi-target-container11\"> <a href=\"#\"> How can I contact the Library for further assistance? <\/a>  <div id=\"container11\" class=\"\"> <p>Getting in touch with us is easy!<\/p>\n<!-- CONTACT GRID REPLACING TABLE FOR ADA COMPLIANCE --> <div class=\"faq-contact-grid mt-4\">  <div class=\"row ml-0 faq-contact-row\">  <div class=\"col-sm-3\"> <strong>Email<\/strong> <\/div>  <div class=\"col-sm-9\"> <a href=\"\/\/cfcc.edu\/library\/ask-the-lrc\/\"> Get in touch <\/a> <\/div>  <\/div>  <div class=\"row ml-0 faq-contact-row\">  <div class=\"col-sm-3\"> <strong>Phone<\/strong> <\/div>  <div class=\"col-sm-9\"> Wilmington Reference: <a href=\"tel:9103627034\" class=\"contact-link\"> 910-362-7034 <\/a> <br \/>\n                    Wilmington Circulation: <a href=\"tel:9103627030\" class=\"contact-link\"> 910-362-7030 <\/a> <br \/>\n                    North Campus Circulation: <a href=\"tel:9103627530\" class=\"contact-link\"> 910-362-7530 <\/a> <\/div>  <\/div>  <div class=\"row ml-0 faq-contact-row\">  <div class=\"col-sm-3\"> <strong>Chat<\/strong> <\/div>  <div class=\"col-sm-9\"> <a href=\"\/\/libraryh3lp.com\/chat\/nca-capefearcc@chat.libraryh3lp.com?skin=27880\"> Ask a Librarian <\/a> <\/div>  <\/div>  <\/div> <p class=\"mt-4\"><em>Chat service is available from Monday at 8 am until Friday at 5 pm and Saturdays &amp; Sundays 8 am &#8211; Midnight. No chat service on holidays.<\/em><\/p>\n<\/p> <\/div>  <\/div> <!-- AI\/SEO SCHEMA FOR LIBRARY FAQ -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I get a library card?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Your CFCC ID card serves as your Library Card. IDs are issued in the Union Station Business Office (Wilmington) or the Library (North Campus). Community members should visit the Community Patron webpage for more info.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I access the library online catalog?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Use the search box on the library homepage or go directly to the Library Catalog. No password is required to search the collection.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I find magazines, journals, and newspapers?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Articles are available through CFCC's electronic resources or Summon search. Print copies are available at the Circulation Desk for in-library use only.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I place a 'hold' on a book?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If a print book or circulating audiovisual item is checked out, visit the Circulation Desk to place a hold on that item.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I renew a book?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Items may be renewed once in person or by calling 910-362-7030, provided they are not overdue or on hold for another patron.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I pay a fine?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Contact library staff at 910-362-7030 or visit the Loan Periods and Fines page for calculation details.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I request an Interlibrary Loan?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Request items not owned by CFCC via the Book or Journal ILL Request Forms. Delivery typically takes 7-10 days.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I suggest an item for the library to buy?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Use the Library Materials Recommendation Form on the CFCC website to request a purchase.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I print, copy, or scan?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Printing and copying cost 5\u00a2 for B&W and 35\u00a2 for color. Scanning to a flash drive is free; the library provides loaner flash drives.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I borrow a laptop?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Students can request laptops through CFCC Counseling. Employees can request them via the IT HelpDesk ticket system.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Does the Library have Wi-Fi?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, SurfCFCC is available for students and employees. Guests can use the SurfCFCC Guest network with a valid email address.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I request a room in the library?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Student study rooms are first-come, first-served. Employees can book classroom or conference space by calling the Reference Desk.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I place an item on reserve for my course?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Call 910-362-7030 or visit the Circulation Desk with your course items.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I request library instruction for my class?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Contact a CFCC librarian to schedule a session at the Downtown, North, Pender, or Surf City locations.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I cite sources?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Visit the Citation Guides webpage for detailed help with APA and MLA formats.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I contact the Library for further assistance?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Contact us via email, phone (Wilmington or North Campus), or our live chat service available most days including weekends.\"\n      }\n    }\n  ]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pagecells\/lyt5f.php","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Library Frequently Asked Questions | Cape Fear Community College<\/title>\n<meta name=\"description\" content=\"Library Frequently Asked Questions - What are you waiting for? 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