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Certified Healthcare Access Associate (CHAA)

Healthcare access services professionals are integral in providing billing, insurance, and financial services and support procedures to patients, providers, and payers through the entirety of the healthcare experience.

This NAHAM-accredited, three-class program is designed to prepare students to earn certification as a Healthcare Access Associate (CHAA) or Healthcare Access Manager (CHAM) through the National Association of Healthcare Access Management (NAHAM). This program will also prepare individuals not in the healthcare field with the knowledge and skills for entry-level positions.

Students will learn the principles of medical billing and insurance, and the skills and knowledge required to provide outstanding service in all areas of the healthcare process.

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“My class experience at CFCC was exceptional. We had an instructor, Yolanda Rhodes, who works in the medical field and could offer us hands-on experience from her day-to-day dealings with regulatory issues, patient access, and revenue recycle management. CFCC is fortunate to have great “hands-on” instructors who offer honest career advice and counsel. It was important to me to become certified in my desired field, Principles of Healthcare Access paves the way to obtaining your CHAA that is certified by NAHAM (National Association of Healthcare Access Management).

I took my exam, I passed, and I am certified. I’m employed full time at Lower Cape Fear Hospice in the Health Information Management Team. I work with an exceptional leadership team and thoroughly enjoy my new position”.

—Kathleen Gallo, CHAA certified


Wilmington Campus only

  • It is recommended that classes are taken in sequence.
  • Students register and pay for one class at a time.
Medical Terminology and Anatomy/Physiology for Healthcare (Online and Seated)
This 84-hour class provides detailed information about the language used by healthcare professionals and the details of the human body, including its systems and functions.

Hours: 84
Term: Spring / Fall
Registration Fee: $185 plus textbook

Insurance Billing Fundamentals (Seated Only)
This 36-hour class provides a detailed overview of the revenue cycle within the medical setting. The focus is on the back end of the billing and insurance cycle.
Hours: 36
Term: Spring / Fall
Registration Fee: $130 plus textbook/workbook

Principles of Healthcare Access
All students who take this course will be eligible for the certification exam. The CHAA exam is administered at CFCC in October, January, and July.

CFCC has a 95% pass rate for this exam and is accredited with National Association of Healthcare Access Management.

Hours: 48
Term: Spring / Fall
Registration Fee: $135 (CFCC will provide review manual)

CHAA Info Sheet