New Hanover County, hospitality and tourism, and healthcare are major employers in our area. Take one of our Career Discovery classes to get the entry-level
skills and employability tips needed to land the job. Leave the class with an up-to-date resume, great interview skills, and the National Career Readiness Certificate.
Class fees are waived for anyone who is unemployed, underemployed, or has received notification of pending layoff.
Part 1: Human Services Exploration (45 hours)
(This class is a pre-requisite to the Income Maintenance Caseworker class.) This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Casework within the Division of Social Services agencies. The National Career Readiness Certification (NCRC) is required. The $42 for the NCRC tests is not eligible for the fee waiver.
Hospitality and Tourism (48 hours)
This course is designed to prepare you for a career in the hotel and restaurant industry. Introduction to Medical Receptionist (48 hours): This course is designed to prepare you for the medical office environment where professionalism, privacy, customer service, and teamwork are major assets when dealing with insurance and the scheduling of patients.
Part 2: Income Maintenance Caseworker – NCFAST (48 hours)
This course is designed to cover a variety of skills associated with the Income Maintenance Caseworker role to determine services eligibility. Specific focus will include proficiency in the utilization of the NCFAST application. Other topics will include skills in communication, interviewing, time management, data gathering/compiling, and data analysis.
Back to Work Bootcamp (12 hours)
This one-week course helps rebuild confidence, explore career options, and to identify a job network. Learn to write a resume and cover
letter – and practice skills to ace a job interview. Aiming for Career Success (15 hours): This workshop is offered one week a month in collaboration with the NCWorks Career Center. Course focuses on HRD and soft skills training. Upon completion of the program, participants will be fast tracked into the NCWorks employment and vocational training services program, and have their own Career Advisor.
911 Telecommunicator (56 hours)
This course is designed to provide employability skills training and career exploration for the role of 911 Telecommunicator within the Emergency Management and 911 Communication Department in New Hanover County Government. Students will receive training in Emergency Dispatcher roles, 911 example calls, HIPAA information, terminology, and basic listening for understanding lessons. Upon successful completion of this class and meeting all course requirements, students will be given the opportunity to take the CritiCall test and to have a phone interview once positions become available.
Computers at a Glance (24 hours)
This slow-paced instruction class is designed to provide assistance for new computer users in their job search endeavors. This class is offered in Spanish and English.
English Language in the Workplace (18 hours)
This class includes job search, resume writing, interviewing, and goal setting skills training, and workplace communication in reading and writing. This course is a great fit for students wanting to extend their studies beyond ESL classes.