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Hotel Management

Become a hotel manager.

Online Hotel Management Training

Hotel and hospitality managers are responsible to make sure that their guests have a safe and enjoyable experience when staying at their properties. From resorts to business class hotels, bed and breakfasts, and vacation rental properties, this 100% online course will introduce you to the hospitality management environment. It will help you understand the complexities of hotel management and the systems and practices hospitality professionals use to manage them.

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Job Outlook for Hotel Management

  • The US Bureau of Labor Statistics (BLS) reports that employment in traditional hotels and motels has been affected by the recent trend toward short-term rentals such as AirBnB or VRBO. The Bureau recommends specialized training in hotel management for prospective hotel managers who want to thrive in a competitive job market, especially those who want to work in upscale and luxury properties.
  • According to Salary.com, hotel managers in the US earn between $54,000 and $170,000 per year, with an average of $110,602 nationwide. PayScale.com reports that salaries for early-career hotel managers range between $29,000 and $72,000 during the first 1-4 years of their careers.

Hotel Management FAQs

What skills do hotel management jobs involve?

Hospitality managers are responsible for the daily operation of one or more hotels, motels, resorts, or rental properties. They need knowledge and skill across the entire range of business, finance, human resources, and customer service domains. In addition, they need hotel-specific skills such as staff leadership, activity and event coordination, accounting, and food and beverage management.

How has COVID-19 impacted hotel management jobs?

The coronavirus pandemic and its limits on travel and group gathering have undeniably impacted the hospitality industry. However, experts say the long-term prospects are bright, especially for larger and well-established properties and hospitality brands. As consumers and business professionals resume travel, they are likely to prefer properties and brands that have used their resources to upgrade the safety of their properties and supply chains.

What job titles are associated with hotel management jobs?

Most hotels have several operating departments. Management titles usually reflect a manager’s departmental duties. Common titles include:

  • Hotel General Manager
  • Sales Manager
  • Destination Event Manager
  • Front Office Manager
  • Guest Services Manager
  • Administration Manager
  • Restaurant Manager
  • Assistant Restaurant Manager
  • Housekeeping Manager
  • Accounting/Finance Manager

Course Objectives

  • This course provides fundamental knowledge and skills required to work in the hotel industry
  • Overview of the hospitality business
  • Introduction to essential hotel management roles
  • Areas of management, including staff leadership, activity and event coordination, and food and beverage roles
  • Foundations of integrated disciplines including business management, hospitality and tourism, logistics, and record-keeping
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Prerequisites and Requirements

There are no prerequisites to take this course.


I. Introduction: The Scope and Nature of Hotel Management
II. Workplace & Hotel Organization
III. Hotel Staff Management
IV. Hospitality Control Systems
V. Front Desk Operations (Reception)
VI. Servicing Rooms and General Cleaning
VII. Building and Facility Maintenance
VIII. Activities Management
IX. Food & Beverage Service


Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

Registration and Enrollment

This course is open enrollment. You can enroll and begin anytime.

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