Store Policies

Refund Policies

• MUST have the receipt/no Exceptions! (Dates are printed on receipt)
• Textbooks and loose-leaf textbooks are not returnable once opened.
• No refunds on kits, uniforms, and passcodes once opened (including if you ask for the code to be emailed to you these codes will be non-refundable).
• Gift cards are non-refundable
• General Merchandise must be returned within 48 hours of purchase and must be unopened.
• Apparel must be returned within 48 hours of purchase and have all tags attached.
• Laptops, laptop peripherals, and software are non-refundable once opened.
• Technology and electronic items are non-refundable once opened.
• Transactions must be returned to the original form of payment.

Credit Cards & Checks Policy

• MUST have ID (either Student ID or Driver’s License) when using a credit card or writing a check
• No starter checks accepted.
• Business checks need approval.

Web Order Returns

• MUST email Webtech at mingerman@cfcc.edu for all return requests!
• Returns without prior approval via above email will not be approved.

Returns must be sent to:
CFCC Bookstore
411 N. Front Street
Wilmington, NC 28401