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Blackboard FAQs

I logged into Blackboard, but can’t see my course!
Courses become available on the first day of class. However, to see an example of an online course you can still browse the Student Tutorial and Library Resources in the meantime. After the first day of class, if you still cannot see your course, contact the IT Student Help Desk at 910-362-4357 for assistance.

For additional assistance during normal business hours you can follow the link to the CFCC IT Help Desk: https://my.cfcc.edu/web/helpdesk/home

What is online etiquette (or netiquette)?
View this page for information.
How do I post on the Discussion Board?
How do I submit an assignment, homework, etc. through Blackboard?
For detailed instructions on how to submit an assignment, homework, etc. through Blackboard, please refer to the following videos and tutorials:

Blackboard Original

Blackboard Ultra

How do I submit an assignment, homework, etc. through Blackboard with SafeAssign?
View this tutorial for submitting assignments through Blackboard.

BlackBoard Original and Ultra
BlackBoard Original and Ultra Step-by-Step Instructions

Any advice for taking a test online?
If possible, take your test on a wired internet connection, instead of wireless. It is possible for (although rare) wireless connections to drop out during a test, locking you out. Also, do not take a test on the Bb Mobile App. When submitting your answer only click the “Submit” once. A double click will result in an Access Denied error and will lock you out of the test.

To find informative information on test-taking in Blackboard Original follow this link:
https://help.blackboard.com/Learn/Student/Tests_and_Surveys#take

To find informative information on test taking in Blackboard Ultra follow this link:
https://help.blackboard.com/Learn/Student/Tests_and_Surveys#ultra-take-a-test_OTP-11

Blackboard Original: Test Overview (video)

I was taking a test and it froze/locked me out/etc. What do I do?
If possible, take a screen shot of the problem/error message you are receiving.

Next, contact your instructor immediately and explain the issue you had while taking the test. They are the only ones who can reset the test for you. Neither IT nor the Online Learning department can reset the test. Additionally, each instructor may have their own rules on test-taking. Please read your course syllabus for more information.

Where Can I Find My Grades in Blackboard

In your course on Blackboard, on the left side navigation, click on “View Grades” or a similarly named button, to see any grades that have been assigned by your instructor. Additional help can be found here for:

Blackboard Original

Blackboard Ultra

Some instructors do not make grades available through Blackboard. In those cases please direct questions to the instructor.

Note: Final grades will be in your student WebAdvisor account, not in Blackboard. To view your final grades, login to myCFCC, and click WebAdvisor. From there click Students and then Grade Point Average by Term.

Does Blackboard have a mobile app?
Yes, Blackboard does have a mobile app for Android, iPhone, and Blackberry devices. The app is designed to be used as a quick way to stay connected to your online course. Do not use it to take a test.

Go to the following link to learn how to get started:
https://help.blackboard.com/Community_Engagement/Student/Getting_Started

I need help with Blackboard after business hours.  Who do I contact?
The Blackboard Help Desk is available 24/7 via phone at 877-708-2938 .

For additional assistance during normal business hours follow the link to the CFCC IT Help Desk:
https://my.cfcc.edu/web/helpdesk/home

How do I join a Collaborate Session in my course?
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