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Blackboard FAQs

What are the technical requirements for using Blackboard?

Step 1: Recommended Browsers
Online Learning recommends using either Mozilla Firefox or Google Chrome for accessing Blackboard.

Please note: Some CFCC applications such as SAM require the use of Internet Explorer.

For more information on browsers, select the correct Blackboard version below:

Step 2: Browser Check

How do I log in to Blackboard to access my courses?

There are two ways to access Blackboard:

  1. Go to my.cfcc.edu and click the “My Classes/Blackboard” button or go to online.cfcc.edu
    • Log in using your CFCC Username and Password
    • If you cannot log in or need your username or password, visit the Student HelpDesk or follow these directions to reset your password.
  2. After you log in, look for the “My Courses” box to see a list of courses you can access.

    Note: Only the current semester’s courses will be listed. Course numbers containing a K or a Z (ex: ACA122-I1Z) will not be available until the beginning of the Twelve Week Session or the 2nd Mini Session, respectively.

Outside of Course Environment

Within Course Environment

I logged into Blackboard, but can’t see my course!

Courses become available on the first day of class. After the first day of class, if you still cannot see your course, contact the IT Student Help Desk at 910-362-4357 for assistance.

For additional assistance, during normal business hours, you can follow the link to the CFCC IT Help Desk . 

What is online etiquette (or netiquette)?

View this page for information.

How do I post on the Discussion Board?

The Discussion Board is an area where students can discuss a designated topic. You have the ability to post messages, reply, and (possibly) attach files to your discussion.

Typically, you will find the Discussion Board on the Course Menu/Navigation.

Some instructors may place any required discussions under a Module or Unit area. The instructor will let you know where you can access the discussion boards.

How do I submit an assignment, homework, etc. through Blackboard?

For detailed instructions on how to submit an assignment, homework, etc. through Blackboard, please refer to the following videos and tutorials:

Step-by-Step Instructions

How do I submit an assignment, homework, etc. through Blackboard with SafeAssign?

How do I join a Collaborate Session in my course?

Any advice for taking a test online?

Taking your test on a wired internet connection is encouraged. It is possible for (although rare) wireless connections to drop out during a test, locking you out. When submitting your answer only click the “Submit” once. A double click will result in an Access Denied error and will lock you out of the test.

Please Consider the Following During Test Taking:

For timed exams, if you are able to save your questions and navigate away from the exam, the timer is still running.

Only ever have one window or tab open when taking an online test.

If you need to type a long essay (more than a few sentences), consider typing it in a word processor and copying/pasting it into Blackboard. This way, your work will not be lost if you encounter technical difficulties.

I was taking a test and it froze/locked me out/etc. What should I do?

If possible, take a screenshot of the problem/error message you are receiving.

Next, contact your instructor immediately and explain the issue you had while taking the test. They are the only ones who can reset the test for you. Neither IT nor the Online Learning department can reset the test. Additionally, each instructor may have their own rules on test-taking. Please read your course syllabus for more information.

Where Can I Find My Grades in Blackboard?

You can easily check all course Grades from the Universal Base Navigation Bar (UBN). If you are currently enrolled in a Blackboard Original Course, you can locate your grades by clicking the Grades link located on the left-hand navigation toolbar located in the course. If your course is in the new Blackboard Ultra version you can click the Gradebook icon located at the top right-hand corner of your course to go into your grade book. Additional help can be found below. 

Step-by-Step Instructions

Some instructors do not make grades available through Blackboard. In those cases please direct questions to the instructor.

Does Blackboard have a mobile app?

Yes, Blackboard does have a mobile app for Android, iPhone, and Blackberry devices. The app is designed to be used as a quick way to stay connected to your online course. Do not use it to take a test.

Get started!

I need help with Blackboard after business hours.  Who do I contact?

The Blackboard Help Desk is available 24/7 via phone at 877-708-2938.

For additional assistance during normal business hours follow the link to the CFCC IT Help Desk

How do I send email and messages in Blackboard?

You can conveniently send email/messages to classmates, instructors, and groups directly from the Universal Base Navigation (UBN) or within your course. These emails will go to the official (valid) CFCC email address of your recipient. Sent messages are not stored in Blackboard. Keep in mind that your professor may choose to turn this feature off.

How do I get help with my course materials and content in Blackboard?

Any questions that specifically relate to any material or content within a course must be directed to that course’s instructor.

What do I do if I have problems logging into Blackboard?

For problems logging into Blackboard or MyCFCC, contact the Student HelpDesk .

For problems occurring after hours, you may log a ticket with the 24/7 HelpDesk by calling 1-877-708-2938.

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