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Online Learning Help

Need Help? Here are some resources

Help with myCFCC
Go to . Login with your myCFCC Username and your personal password. More help can be found at this tutorial.

How do I look up my username?

Go to . Click the link “What’s my username and password.” Then click on the button, “What’s my Username?” and complete the form with your last name and Student ID number or Social Security number. More help can be found at this tutorial .

Where can I find my Student ID Number?

Your Student ID number will be on any official documents from the school such as your acceptance letter or class schedule. It is also on your school ID/Library card.

How do I create or reset my password?

To reset your password go to and click the link “What’s my username and password.” Type in your username and Student ID number. Click next to validate your request with the first four digits of your Social Security Number, birthdate and Zip Code on file. More help from here can be found at this tutorial .

Do passwords expire?

Yes, passwords expire every six months. A message will be displayed every time you log into myCFCC, informing you how many more days are left before your password expires. You can change/update your password at any time. To reset your password go to and click the link “What’s my username and password” More help from here can be found at this tutorial .

My password is locked out. What now?

Your account will be locked out after 5 unsuccessful attempts to login. The lockout will expire in 30 minutes or you can simply reset your password. To reset your password go to and click the link “What’s my username and password.”

Help with Email
Can I receive my student email on my phone?

To setup your CFCC email account on your mobile phone follow the instructions at: . (Login Required)

I logged into my student email and it loads to my personal Gmail account or someone else’s

Gmail will default to the last account logged in. If you have a personal Gmail account or use a shared computer, logout of Gmail then login to myCFCC.

Help with Online Courses
What is an online course?

Cape Fear Community College offers two main types of Online Learning courses:

Internet courses meet completely online. Students receive lessons, complete assignments, and communicate in a virtual classroom (some course require face-to-face proctored testing or presentations at approved sites).

Hybrid courses meet onsite and online, as designated on the course schedule. While these courses utilize some of the same technologies as Internet courses, students also attend some face-to-face sessions.

Are online courses self-paced? What are they like?

Online courses are not self-paced. They have the structure and deadlines like a face-to-face course. You should login to your online course often to keep up with deadlines and assignments. Your instructor will inform you of when homework, assignments and test are due.

What web browsers are recommended for online courses?

Online Learning recommends using either Mozilla Firefox or Google Chrome for accessing Blackboard.

Please note: Some CFCC applications such as SAM require the use of Internet Explorer.

Apple (Mac) computers come with the Safari web-browser. Safari may work, but is not fully compatible.

How do I register for an online course?

Registration for online courses is the same as traditional courses. Login to your myCFCC account ( ) and click WebAdvisor.
From there click “Students.”
“Register for Sections.”
“Search and Register.”
In the Location field select WWW to filter results for Internet courses only. Internet courses will be designated with an “I.” For a Hybrid class look for a “Y” in the course name such as DY1 or DY2. More information can be found at this tutorial .

I registered for an online course, where is it?

Most Online Courses are located on our Blackboard site. Login to your myCFCC account ( ) and click the button that says Bb “My Courses.” Is a textbook required for an online course?

Most online courses require a book and some will require an online code, often provided with the textbook. Both of these can be purchased at the bookstore on campus. See your course for specific details.

My course has a “My __ Lab”, what is that?

Some courses require an additional lab component outside of Blackboard. These are commonly known as MyLab. For example MyMathLab, MyEnglishLab. etc. These labs require an access code that is often bundled together with the course book. Be aware that if you buy your book used, you will need to purchase a new access code. Your instructor will give you directions on how to access and setup your MyLab, and provide you with a course code that is already required.

What if I cannot access MyLab?

Please contact your instructor for MyLab help. The Online Learning department does not have any access to MyLab sites, and cannot troubleshoot login problems. Pearson Technical Support can be reached at this number: # 800-677-6337 (12PM-8PM) or additional numbers found here .

My instructor said I must complete an Enrollment Verification. What is that?

Enrollment Verification (EV) is CFCC’s way of checking that students are attending courses. In a face-to-face (physical classroom) course, this is done by checking the student’s actual presence in the classroom. In an Online or Hybrid course, students are required to complete an EV activity. Your instructor will indicate this assignment by name or by emphasizing that it must be completed by a certain date. It is incredibly important that you complete the EV assignment by the deadline. If you do not, you will be unenrolled from the course as a “No-Show.” Contact your instructor if you have any questions about completing the EV assignment.

I tried to contact my instructor, but I have not received a response yet.

Standard response times for an online course are 48 hours during the week and 72 hours during the weekend. Please allow the appropriate amount of time to pass before you contact the instructor again. If you have tried multiple times, please contact the college at 910-362-7000 and ask to be transferred to your instructor’s office. If you have tried contacting your instructor by phone to no avail, please ask to speak to their Department Chair.

Help with Google Drive
How to upload and convert files in Google Drive
Click this tutorial
How to add a shared folder to Google Drive

Click this  tutorial

How to move files in Google Drive

Click this  tutorial

How to Insert Comments in a document in Google Drive

Click this  tutorial

Other topics
What kind of extra software is required for Online Courses?

Required applications may vary by course, please check with the individual instructors. Most courses at CFCC will require students to submit typewritten assignments throughout the semester. There are several word processing and document editing software applications available for students. All CFCC computers in classrooms and labs have Microsoft Office (MS Word) available for student use.

Does CFCC provide Microsoft Office to students for their personal computers?

No. However, CFCC is part of a discount program with Microsoft. Students are eligible to receive discounts on Microsoft products at this link .

Your computer may have software preloaded onto it already such as Microsoft Word, WordPad (Windows), Pages and Numbers (Mac) etc. Check your computer for these programs.

Are there any free alternatives to Microsoft Office?

Yes there are several free programs available:

Google Drive is free through your school Gmail Account. Google Drive allows you to create, edit, and share files including documents, spreadsheets, and slides online. Google Drive stores all your documents and files on the web so you can access them from any computer with an internet connection. To get started with Google Drive, click the “Drive” button on the top of your school Gmail Account.

Microsoft Office Web Apps allows you to access and share Office documents with browser-based versions of Word, PowerPoint, Excel, and OneNote.

Apache OpenOffice is a free downloadable office suite for word processing, spreadsheets, presentations, graphics, and more. To learn more about Open Office, visit:

What does the Library/LRC offer?

The mission of the Learning Resources Center is to support the mission of the College and to enhance the teaching/learning process through provision of adequate, up-to-date resource collections in formats consistent with prevailing technologies; provision of access to the collections of other libraries; promotion of user-directed electronic database searching; provision of instruction in the use of resources to enable users to function in an information-driven society; and promotion of life-long learning opportunities.

Books, Articles & eResources, Magazines/Journals/Newspapers, Research Guides, as well as video and audio such as DVD’s and CD’s are available.  Computers are also available for student use.  Visit the LRC site for more information:

I’m an out-of-state student with a complaint against the school. What do I need to do?

Complaints for out-of-state students are handled the same as in-state students.  CFCC’s  full procedures can be found in the Catalog and Student Handbook , under “Written Student Complaints.”  If, after exhausting CFCC’s full procedures, you are not satisfied with the results, your state may provide additional recourse.  If so, you can find information on other state’s complaint procedures here .

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